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Performans, kalite yönetimi ve müşteri memnuniyetini artıran konuşma analizi çözümü. VoiceAnalytics hakkında daha fazla bilgi
VoiceAnalytics, hem ticari faaliyetlerde hem de müşteri hizmetleri faaliyetlerinde, çağrı merkezlerinde performansı, kalite yönetimini ve müşteri memnuniyetini artıran bir konuşma analizi çözümüdür. Yapay zeka tabanlı olan bu çözüm, güçlü bir dil motoru ve makine öğrenimi algoritmalarıyla oluşturulmuştur. Konuşmayı metne dönüştürmeyi yüksek doğrulukla işleyebilir ve anahtar kelimeleri tanıyarak aramaların tamamında belirli içeriklerin tespit edilebilmesini sağlar. VoiceAnalytics hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
İnsan benzeri müşteri destek hizmetleri sunmak için çok dilli konuşma yardımcısı yapay zeka. Ücretsiz deneme sürümü için e-posta adresinden ulaşın assist365 - AI-powered Virtual Assistant hakkında daha fazla bilgi
assist365, uçtan uca müşteri desteği otomasyonu için yapay zeka destekli bir sohbet robotudur. Zekice tasarlanmış NLU (doğal dil anlama) ve NLP (doğal dil işleme) motoru, müşterilerinize 20’den fazla dilde insan benzeri bir deneyim sunar. Robotları; müşteri hizmetleri, SSS, anketler, randevular vb. gibi çeşitli kullanım durumlarında kullanıma sokun ve bırakın her şeyi halletsinler. assist365’in sahip olduğu ölçeklendirilebilirlik ve otomasyon, gerçek maliyetin %30’undan daha azına 7/24 müşteri hizmeti sunmanıza yardımcı olabilir. assist365 - AI-powered Virtual Assistant hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
Real-time speech analytics technology for contact centers that improves customer experience, compliance and quality of the service. AgentAssist hakkında daha fazla bilgi
Agent Assist helps you to serve your customers better through real-time voice analysis and digital interactions. The solution improves the conversations between customer service agents and customers by turning analysis into unique insight, prompting and recommending actions that enable call centers to give personalized, helpful guidance to callers. Empower agents to be more productive and efficient, reducing stress and increasing job satisfaction. AgentAssist hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics.
NICE CXone is the world's #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences. NICE CXone hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
Gong empowers your entire go-to-market organization by unlocking your most valuable data set — your customer conversations.
Gong empowers your entire go-to-market organization by unlocking and operationalizing your most valuable data set — your customer conversations. Gong also transcribes your sales call recordings. That way you can search through calls and highlight specific parts of the conversation that matter to you. It’s like Google search, but for your sales calls. Empower your team with real-time data, time-saving automation, and actionable next steps to positively influence the outcome of deals. Gong.io hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
Move your contact center transformation forward with quality management, AI-powered automation, and digital customer service.
Qualtrics' omnichannel analytics engine goes through every call, mention, post, chat, text, and email to understand the root cause of customer friction (or delight) and deliver real-time insights to every team in the organization. Qualtrics CustomerXM hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
Drive documentation productivity - all by voice!
Put your voice to work to create reports, emails, forms and more with Dragon Professional Individual, v15. With a next-generation speech engine leveraging Deep Learning technology, dictate and transcribe faster and more accurately than ever before, and spend less time on documentation and more time on activities that boost the bottom line. Dragon Professional Individual hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
Leading Speech Recognition tool leveraging AI-enabled technology for the EdTech Industry, with 95%+ accuracy rate for non-native speech
Backed by Google, ELSA provides a proprietary Speech Recognition and AI-enabled technology to help learners speak English more fluently and effectively. Beyond transcription, ELSA provides feedback on pronunciation, fluency, intonation, grammar & vocabulary - even predicting scores for IELTS/TOEFL speaking tests. Technology with 95%+ accuracy, adapted to 100+ global accents (India, Japanese, Indonesia, Brazil, Mexico, etc) from 25M+ users regardless of adults and kids’ voices. ELSA Speak hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
The Cloud Phone System of choice for modern sales and support teams. We help end clueless conversations by adding context to every call
The Cloud Phone System of choice for modern sales and support teams. We help end clueless conversations by adding context to every call. Call software, virtual numbers, SMS campaigns, native CRM integrations, and lots more at just $30 per user. Sign up and get a 14-day free trial. JustCall hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
Listen live or record and transcribe phone calls to unlock data to confidently make customer experience & sales coaching decisions.
CallTrackingMetrics is a global conversation analytics provider giving marketers data to make confident strategy decisions. Gain a strategic advantage and a thorough understanding of your customer’s full journey with a full-suite of speech analytics tools. Unlock the stories hidden in your customer communications with call recordings and transcriptions. Quickly review a specific call or segments of calls and encourage team productivity with real-time coaching, & automated tagging and scoring. CallTrackingMetrics hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
Chorus is the leader in conversation intelligence and an integral part of ZoomInfo’s (NASDAQ: ZI) leading modern go-to-market software.
Chorus by ZoomInfo provides the Conversation Intelligence platform that captures & analyzes all your sales interactions across phone calls, video meetings, and email to ensure your sales teams win more deals and hit their number. Chorus hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
The speech-to-text software for medical professionals. Processes up to five times the average typing speed. Works everywhere.
Talkatoo is a speech-to-text software. Talkatoo has been built specifically for medical professionals, both in the veterinary and human medical space. Talkatoo is a subscription-based software and starts at $95/month, and goes down in per-user price as you add additional users. Complete your medical records in half the time. Talkatoo works in any field, dictate in all practice management software, electronic health records, MS Word, Google Docs, email, etc. Talkatoo hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
Increase QA coverage by classifying and auto-scoring every call, email, and chat session for CX and regulatory compliance.
EvaluAgent's Quality Assurance software includes all the features you need to deliver performance improvement and demonstrate compliance. Backed by an experience customer success team, EvaluAgent helps you evaluate, coach and engage front-line agents. Access best-in-class cognitive services and machine learning that identifies your business-specific words and phrases to boost call-transcription accuracy. EvaluAgent hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
Gamification-based SaaS Engagement, Incentive, Recognition & Analytics programs powered by Snowfly. If you track it, we can gamify it!
Snowfly provides industry leading Engagement programs that leverage Gamification, Incentives, and Speech Analytics for any industry. Snowfly Offers month-to-month contracts because our programs WORK - and our average customer tenure of over 6 years and industry leading engagement numbers prove it. Our solutions will help you achieve and improve your custom business objectives including: improved culture, better performance, employee satisfaction, process automation or all of the above! Snowfly hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
Appen provides high-quality training data to confidently deploy world-class AI.
Appen provides reliable training data to give organizations in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries. Appen hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
Omnichannel software solution for contact centers, providing a seamless customer experience across voice, email, chat, & social media.
At ICR Evolution we help you connect with your customers in an agile, simple, effective and productive way. EVOLUTION allows you to be where your customers are, at the right time. Answer calls, emails, chats, chatbots, voicebots and social media messages from the same platform and offer a 100% omnichannel customer service experience. EVOLUTION features intelligent contact routing, IVR, predictive dialer, scripting and flow design tools, integrations with CRMs, ERPs and omnichannel communications ICR Evolution hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
Augment and improve your existing QA reviews process with AI-fueled agent evaluations, insights and more.
CallFinder® is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights, such as sentiment analysis and emotion detection. Our easy-to-use, economical, and effective solution helps businesses augment their existing quality assurance process, access agent coaching insights, improve the customer experience, and grow company revenues. Every client is assigned a dedicated CallFinder Analyst for support. CallFinder hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
MaxContact is a leading cloud-based contact centre solution provider. With unrivalled technology and a fantastic 100% UK-based team.
MaxContact is a leading cloud-based contact centre solution provider. With unrivalled technology, a fantastic 100% UK-based team, we design and develop your solution based on your business requirement s, so as your needs change, so do we. It's the reason MaxContact handle over 100 Million interactions monthly, why 97% of our valued customers choose to stay with us, and why we're growing from strength to strength, alongside our customers. MaxContact hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
Artificial Intelligence Speech analytics software for call centers enabling 100% coverage with automated quality & compliance scoring.
Daisee transforms Customer Experience by utilizing Artificial Intelligence, speech, & text analytics to access deep insight into behavioural and emotional dynamics of your customer base. Daisee transcribes, analyses and automatically scores and ranks 100% of contact centre interactions enabling organisations to focus on the interactions that matter. Daisee's highly accurate insights enable full visibility into your customer service operations and streamline your quality assurance workflows. daisee hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
Reach customers through any channel in one solution and transform the way you do business.
Transform the way you do business! inConcert makes it possible to reach customers through any channel in one solution with all the necessary tools for successful high-demand contact center operations. It’s engineered to deliver excellence in performance and customer experience, from traditional and robust dialing systems and IVRs to AI powered speech analytics, chatbos, voicebots and voice portals. inConcert Omnichannel Contact Center hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
As pioneers in cloud technology, ClearTouch has been in business for over 20+ years, worldwide presence, serving over 1500+ clients.
ClearTouch is a cloud-hosted contact center platform provider, which enhances the customer experience of organizations across Banking, Insurance, Healthcare, BPOs, ARM/Collections, eCommerce, and Automotive, among others. Our platform comes packaged with everything – dialer, telephony, team management, analytics & intelligence, data & digital services, and integrations — all of this at a per-minute pricing. You don’t have to depend on multiple providers to manage your contact center. Cleartouch Cloud Contact Center Platform hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
Contact center solution that helps businesses streamline customer service processes across multiple channels.
Amazon Connect - Provide superior customer service at a lower cost with an easy-to-use omnichannel cloud contact center. Save up to 80 percent compared to traditional contact center solutions with no minimum fees, long-term commitments, or upfront license charges. Easily scale up or down to meet demand, with the flexibility to onboard tens of thousands of agents working from anywhere. Download our free eBook on how Amazon Connect can save you contact center costs. Amazon Connect hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
Speech recognition software for real-time dictation and transcription of medical reports.
INVOX Medical is a speech recognition software for dictation and transcription of medical reports. By using voice, doctors can report and enter clinical information into systems faster and easier, saving time and making their workflow more efficient. In addition, INVOX Medical is compatible with any medical or EHR software and we have specific dictionaries for more than 15 medical specialties to ensure maximum accuracy in dictation transcription. INVOX Medical hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
Omnichannel analytics and pervasive call center performance management solution for large and small contact centers.
Powered by artificial intelligence and machine learning, CallMiner Eureka delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizati ons to interpret sentiment and identify patterns to reveal deep understanding from every conversation. Automated performance scoring, emotion metrics, and AI-driven topic discovery compels action and improvement within and beyond the contact center. Eureka hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
Record, transcribe & analyze interactions for unmatched intelligence via Knowlarity’s Speech Analytics Platform Built with Google Cloud
With Knowlarity’s Speech Analytics Platform Build with Google Cloud, automate conversation analysis for unmatched business intelligence. Improve contact center performance with insights on operations & agents Find customer insights regarding satisfaction, service, intelligence and campaign effectiveness Minimize churn by discovering cause and predicting at-risk customers Enhance your compliance by reviewing large samples and specific call types Knowlarity hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
Cloud-based solution that assists businesses with automating IT operations and customer service processes via AI technology.
Cloud-based solution that assists businesses with automating IT operations and customer service processes via AI technology. Amelia hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
Observe.AI is the leading contact center speech analytics software for boosting contact center performance.
Observe.AI is the leading contact center speech analytics software for boosting contact center performance. Built on the industry’s most accurate AI engine that analyzes 100% of interactions across channels, Observe.AI allows you to rapidly evaluate agent performance and deliver contextual feedback that inspires action. Observe.AI hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
End-to-end AI meeting assistant for customer-facing teams.
Avoma is an end-to-end AI meeting assistant for customer-facing teams. Its AI-powered technology help customer-facing teams capture important customer information, before, during, and after important meetings. Avoma analyzes conversation insights, and intelligence to help reps shorten sales cycles and delight more customers. With Avoma, you can automatically record all your meetings, get full transcripts and summarized notes, and actionable insights synced directly to your CRM. Review calls and Avoma hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
Perform highly accurate, automatic forensic voice comparisons using a cutting-edge, language-independent speaker recognition solution.
Phonexia Voice Inspector is an out-of-the-box solution that enables police forces and forensic experts with a highly accurate forensic voice comparison tool to support effective criminal investigation s and give evidence in court. It uses the cutting-edge Phonexia Voice Biometrics technology powered by deep neural networks, providing exceptional accuracy. You can automatically compare the subjects voice, use recordings of any language, and present the results quickly with predefined reports. Phonexia Voice Inspector hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
Rev.ai's suite of speech-to-text APIs allows businesses to build powerful downstream applications.
We train our speech models on 50,000+ hours of human-transcribed audio content to produce the most accurate API-driven, automatic speech recognition (ASR) engine on the market With over 50,000 active freelancers working to train the world’s most accurate English ASR for the last decade, Rev is a leader in the speech-to-text world. - Use only one provider for all your speech to text needs pre-recorded or live - Scale to meet a global audience with 31 languages - Reduce time to market with setup Rev.ai hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
Accurately convert speech into text with an API powered by the best of Google’s AI research and technology.
Accurately transcribe speech into text in 73 languages and over 120 language variants with Google Cloud's Speech-to-Text API powered by the best of Google’s AI research and technology. Leverage Google’s most advanced deep learning neural network algorithms for automatic speech recognition (ASR) and deploy ASR wherever you need it, whether in the cloud with the API or on-premises with Speech-to-Text On-Prem. Google Cloud Speech-to-Text hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
MiaRec helps contact centers unlock the intelligence from their customer interactions for better business results & happy customers.
MiaRec is a provider of conversation intelligence and automated QA for contact centers. Contact centers use MiaRec to modernize QA workflows and surface intelligence at scale for better business outcomes. MiaRec's Conversational Analytics Platform records customer interactions compliantly and securely, offering contact centers Voice AI and machine learning that enables organizations to analyze sentiment and keywords, automatically evaluate agent performance, redact sensitive data, and more. MiaRec hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
Fast-to-deploy speech analytics API for sentiment analyses in Call Centers, Native Apps, Robotics, etc. Dialect & language-agnostic
OTO leverages cutting-edge voice technology to understand key behaviors and acoustic signals in real-time. Our lightweight DeepToneTM engine extracts over 100 measurements, multiple times every second, providing a wide range of insights. OTO is language-agnostic and gives you output parameters on various angles. Our API allows companies to start analyzing 100% of in-call conversations within a couple of hours. Sign up for a free trial and start analyzing your call data! OTO hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
Deepening and enriching customer and employee insights
Call Journey’s mission is to use Interactive AI to deepen and enrich the way that organisations understand their customers and people. VoiceAI captures and analyses each and every interaction to produce nuanced insights in a simple, searchable and actionable format, helping organisations improve their customer experience, business performance, risk management and compliance. Call Journey’s passionate interaction experts have combined the best of Natural Language Processing and Artificial Intel VoiceAI hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
SoapBox Labs powers best-in-class voice-enabled experiences for kids.
SoapBox Labs builds speech recognition technology for kids. It offers low-code and proprietary speech recognition (ASR) technology that delivers high accuracy for kids ages 2 to 12 of all accents and dialects. The SoapBox voice engine has been built using a privacy-by-design approach to protect kids’ fundamental right to voice data privacy. SoapBox licenses its technology to third-party education and entertainment companies and offers two core solution suites: SoapBox Educate and SoapBox Play SoapBox hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
SaaS solution delivering Inbound, outbound, digital channels, advanced analytics, WFM all the world class support and consultation.
RapportCMS is an extensive and feature rich solution with world class support. The solution enables staff to work from any location with advanced agent and customer analytics. As differences between vendors become smaller, people make the difference. Unity4 provides exceptional staff and support to a cutting edge solution with: - Elegant inbound routing - Powerful outbound dialling - Analytics suite to support, management and develop - Omnichannel portal - Agent Telework space and consultation RapportCMS hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
Sonar, yapay zeka tarafından desteklenen kodsuz bir kullanıcı araştırma platformudur. Büyük ölçekte video tabanlı araştırma yapmanızı sağlar.
Sonar, kullanıcı deneyimi uzmanlarının ve uzman olmayanların, moderatörsüz nitelikli görüşmeler yoluyla video tabanlı araştırma yapmalarını sağlayan kodsuz bir kullanıcı araştırma platformudur. Sonar hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
DeepTranscript is an automatic speech recognition technology for companies dedicated to voice data uses.
DeepTranscript is an automatic speech recognition technology for companies dedicated to voice data uses. Designed as the perfect technology provider for professionals who want to transcribe large volumes by offering a high accuracy and low prices. Let's collect all data available in conversations, talks, interview with a plug and play API with an immediate go to market and relevant features on top of accurate transcription : emotion analysis, recurring reasons for satisfaction... DeepTranscript hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
An AI powered Data Analytics platform that analyzes and visualizes complex data sets, helping you make decisions.
An AI powered Data Analytics platform that analyzes and visualizes complex data sets, helping you make decisions. Stratifyd hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
Call center software to help you manage not only your customer service needs but also the quality and compliance metrics you establish
Call center software to help you manage not only your customer service needs but also the quality and compliance metrics you establish Contact Cubed hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
Software solution that offers speech recognition and synthesis.
Voximal is a software solution that offers speech recognition and synthesis. Voximal integrates cloud speech services like Google Speech API, IBM Watson Speech-To-Text, Azure Bing Speech, but keeps on-premise capability thanks to UNIMRCP connector. Voximal is compliant with VoiceXML 2.1's W3C standard language. Asterisk offers all common VoIP protocols, as SIP. Speech recognition and synthesis is available over MRCP's IETF standard or even native HTTP connector. Voximal runs on the GNU/Linux operating system. Voximal hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
Tethr integrates with any voice platform and equips your entire enterprise with powerful insights, all from your customer phone calls.
Tethr integrates with any voice platform and equips your entire enterprise with powerful insights, all from your customer phone calls. Tethr hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
An advanced speech analytics solution for contact centers to improve performance, reduce operational costs & boost customer experience.
An advanced speech analytics solution for contact centers to improve performance, reduce operational costs & boost customer experience. SmartSpeech hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
A business phone system for global enterprise communications
TeleCMI is a leading innovative business phone system for global enterprise communications. The smartest cloud contact center and hosted PBX product which was built to manage business communications with effective, easy-to-access and live monitoring features. A new-age communication platform which can be integrated with familiar CRM and helpdesk tools. TeleCMI - An intelligent business conversation platform which delivers high voice quality with low latency. Telecmi hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
A Consumer Finance Intelligence solution that analyzes agent and customer conversations to enhance profits, experience, and compliance.
Prodigal is a Consumer Finance Intelligence solution for optimizing operations and quality assurance. Collection agencies, healthcare providers, and lenders rely on Prodigal to unlock insights that enhance profits, experience, and compliance by analyzing agents' conversations with borrowers and patients. ProAssist guides agents to say and do the right thing every time. ProNotes auto-writes call notes, creating hours of capacity. ProVoice analyzes 100% of calls to reduce risk and strengthen QA. Prodigal hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
CX suite that helps businesses measure and improve customer experience by managing feedback, ratings and reviews on a unified platform.
Verint® Experience Management™ is a suite of solutions designed to unify and improve the customer experience at scale by enabling cross-functional teams to capture, analyze and act on customer feedback across all channels. Verint Experience Management hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
Solution to create notes automatically for meetings.
Solution to create notes automatically for meetings. Marsview Notes hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
Real-time compliance monitoring, conduct & fraud risk by analyzing customer & employee communication channels.
Real-time compliance monitoring, conduct & fraud risk by analyzing customer & employee communication channels. Cognitive View hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
Verint® Speech Analytics™ is a cloud-based solution that helps businesses accurately transcribe and extract insights from phone calls.
Verint® Speech Analytics™ is a cloud-based speech analytics solution uses advanced AI to accurately transcribe and extract valuable insights from phone calls. Users will be able to reduce repeat calls and agent handle times, gain real-time customer insights, reduce churn by finding root issues and more. It also helps businesses measure customer satisfaction levels, run marketing campaigns and analyze agents’ performances. Verint Speech Analytics hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi
Alvaria Engagement Analytics surfaces valuable insights into quality, operational efficiency and customer sat across all channels.
Alvaria Engagement Analytics is a powerful speech and text analytics engine designed for quality analysts, business analysts and other advanced users to surface valuable insights into quality, operational efficiency and customer sat across all customer communication channels. Alvaria Engagement Analytics hakkında daha fazla bilgi

Özellikler

  • Duygu Analizi
  • Arama Kaydı
  • Otomatik Transkripsiyon
  • Anketler ve Geribildirim
  • Doğal Dil İşleme
  • Müşteri Deneyimi Yönetimi