37 sonuç
Müşteri hizmetlerini şirketinizin merkezine yerleştirin. Temsilcilerin daha üretken, yöneticilerin daha etkili ve müşterilerin daha güçlü olmasını sağlayın.
Zoho Desk, şirketinizin müşterilerle güçlü ilişkiler kurmasına yardımcı olan web tabanlı bir müşteri hizmetleri uygulamasıdır. Zoho Desk ile temsilciler daha üretken, yöneticiler daha etkili ve müşteriler daha güçlü olur. Özelleştirilebilir, kullanışlıdır ve bir servete mal olmaz. Zoho’nun 40’tan fazla güçlü iş yazılımı paketinin bir parçası olan Zoho Desk, müşteri hizmetlerini şirketin merkezine yerleştirme gücü sağlar. Zoho Desk hakkında daha fazla bilgi

Özellikler

  • Kalite Yönetimi
  • Employee Coaching Tools
  • Müşteri Deneyimi Yönetimi
  • Raporlama/Analiz
Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers. Talkdesk hakkında daha fazla bilgi

Özellikler

  • Kalite Yönetimi
  • Employee Coaching Tools
  • Müşteri Deneyimi Yönetimi
  • Raporlama/Analiz
Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics.
NICE CXone is the world's #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences. NICE CXone hakkında daha fazla bilgi

Özellikler

  • Kalite Yönetimi
  • Employee Coaching Tools
  • Müşteri Deneyimi Yönetimi
  • Raporlama/Analiz
Cloud Customer Service with Practical AI - Inbound, Outbound, ACD, IVR, IVA, CTI, Chat, Email, Call Recording, and CRM Integration.
Create personalized customer service experiences over the phone, web, chat, and more with the power of Practical AI. Our best-in-class AI automates interactions and assist your live agents, reducing service costs while you deliver a more conversational service experience. It’s like having a brand new, international team that speaks hundreds of languages and streamlines your most critical business operations Five9 hakkında daha fazla bilgi

Özellikler

  • Kalite Yönetimi
  • Employee Coaching Tools
  • Müşteri Deneyimi Yönetimi
  • Raporlama/Analiz
CloudTalk destek ve satış ekipleri için bulut tabanlı bir telefon sistemidir. Aramayı kolay ve eğlenceli hale getiriyoruz. Ücretsiz denemenizi hemen alın.
CloudTalk, telefon araması yapan satış ekipleri ve gelen aramaları yanıtlayan müşteri hizmetleri ekipleri için bulut çağrı merkezi yazılımıdır. DHL, Yves Rocher, Karcher, Glovo gibi 2.500’den fazla şirket, CloudTalk’ın üstün arama kalitesine ve uygun fiyatlı telefon çözümlerine güveniyor. 140’tan fazla ülkeden yerel bir telefon numarası alın ve 70’ten fazla akıllı arama özelliğinden yararlanın. CloudTalk mevcut yardım masası, CRM ve e-ticaret yazılımlarıyla entegre olur. Ücretsiz 14 günlük denemeyle başlayın. CloudTalk hakkında daha fazla bilgi

Özellikler

  • Kalite Yönetimi
  • Employee Coaching Tools
  • Müşteri Deneyimi Yönetimi
  • Raporlama/Analiz
The enterprise phone system with superpowers - cloud PBX with video conferencing, call pop, mobile app, call recording, and more.
Nextiva is a platform that brings communications together with business applications, intelligence, and automation. This helps businesses communicate and build deeper connections with their customers. The platform brings all communication channels voice, video, collaboration, SMS, chat, and surveys together in one place. This helps businesses access the information they need to drive business results. Intelligence and automation are built in, so you can focus on helping customers. Nextiva hakkında daha fazla bilgi

Özellikler

  • Kalite Yönetimi
  • Employee Coaching Tools
  • Müşteri Deneyimi Yönetimi
  • Raporlama/Analiz
Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement
The Genesys Cloud CX platform is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications voice, chat, email, text message and more. An intuitive interface makes it easy to use, whether you're an agent, supervisor or IT admin. Weekly feature releases ensure you'll exceed customer expectations today and tomorrow. Genesys Cloud CX hakkında daha fazla bilgi

Özellikler

  • Kalite Yönetimi
  • Employee Coaching Tools
  • Müşteri Deneyimi Yönetimi
  • Raporlama/Analiz
The Cloud Phone System of choice for modern sales and support teams. We help end clueless conversations by adding context to every call
The Cloud Phone System of choice for modern sales and support teams. We help end clueless conversations by adding context to every call. Call software, virtual numbers, SMS campaigns, native CRM integrations, and lots more at just $30 per user. Sign up and get a 14-day free trial. JustCall hakkında daha fazla bilgi

Özellikler

  • Kalite Yönetimi
  • Employee Coaching Tools
  • Müşteri Deneyimi Yönetimi
  • Raporlama/Analiz
Playvox, an Agent Optimization Suite for customer service teams to evaluate, improve & inspire agent performance in an automated way.
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning, VoC, WFM, and Agent Motivation software. Our automated and centralized solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours. Playvox hakkında daha fazla bilgi

Özellikler

  • Kalite Yönetimi
  • Employee Coaching Tools
  • Müşteri Deneyimi Yönetimi
  • Raporlama/Analiz
Squaretalk’ın sunduğu Matrix rastgele telefon arayıcısı, giden aramaları otomatikleştirir ve temsilci konuşma süresini %400 oranına kadar artırır.
Tüm CRM’lere sorunsuz bir şekilde entegre edilen Matrix prediktif arama ile pazarlama kampanyalarını otomatikleştirir. İletişim kanalları boyunca temsilcinin performansını ve davranışını izler ve bunları yanıt vermesi en muhtemel müşteri adaylarıyla eşleştirir. Bunlara ek olarak Matrix, aramaların sıklığını kontrol ederek temsilcinin müsaitliğine göre aramayı optimize eder. Matrix, 100’den fazla ülke ve 3.400’den fazla alan kodunda yerel, mobil ve ücretsiz numaralara erişim sağlayarak müşterilerin dünya genelinde yerel olarak varlık göstermelerine olanak tanır. Squaretalk hakkında daha fazla bilgi

Özellikler

  • Kalite Yönetimi
  • Employee Coaching Tools
  • Müşteri Deneyimi Yönetimi
  • Raporlama/Analiz
A web-based pay-as-you-go CCaaS packed with everything your operations need to become a 360-degree customer experience base.
Call Center Studio is the world’s first and only Google-based contact center software that delivers effortless scalability and utmost efficiency. Call Center Studio’s budget-friendly pay-as-you-go model, serverless infrastructure that enables remote working, open API facilitated seamless integrations, UI-friendly interface, supreme reporting capabilities, and 24/7 dedicated project and support teams are what global businesses and BPOs rely on to elevate customer and agent experience. Call Center Studio hakkında daha fazla bilgi

Özellikler

  • Kalite Yönetimi
  • Employee Coaching Tools
  • Müşteri Deneyimi Yönetimi
  • Raporlama/Analiz
Froged, hizmet olarak yazılım (Software as a Service, SaaS) şirketleri için bir hizmet olarak yazılım (Software as a Service, SaaS) şirketi tarafından oluşturulmuş ürün başarı platformudur.
Froged, hizmet olarak yazılım (Software as a Service, SaaS) şirketleri için bir hizmet olarak yazılım (Software as a Service, SaaS) şirketi tarafından oluşturulmuş ürün başarı platformudur. Platform, markaların müşteri yaşam döngülerinin tamamına erişmelerine olanak sağlar. İşe alıştırma, bağlılık oluşturma ve proaktif müşteri desteği. Müşteri yolculuğundaki noktaları birleştirerek markalar, genel MRR (aylık yinelenen gelir) ve elde tutma oranını artırarak her temas noktasında müşteri deneyimini kişiselleştirebilir. Froged’u hemen ücretsi̇z deneyin. Froged hakkında daha fazla bilgi

Özellikler

  • Kalite Yönetimi
  • Employee Coaching Tools
  • Müşteri Deneyimi Yönetimi
  • Raporlama/Analiz
Contact center Quality Management platform to find, fix and measure performance demonstrated by agents handling customer interactions.
Scorebuddy is a Cloud based Quality Assessment platform used to measure and improve staff performance by evaluating multi-channel customer interactions in contact centers. Scorebuddy helps improve agent consistency and increase agent engagement, which in-turn improves the overall customer experience. Scorebuddy is designed to collect data quickly and accurately, store it centrally for collaboration with agents, and generate instant analysis and reporting. Scorebuddy hakkında daha fazla bilgi

Özellikler

  • Kalite Yönetimi
  • Employee Coaching Tools
  • Müşteri Deneyimi Yönetimi
  • Raporlama/Analiz
Monitor and Improve Agent Performance with an AI-Powered Quality Management and Improvement platform.
Use AI to automatically evaluate every call, ticket and chat with an all-in-one Quality Management platform and integrated feedback, coaching and eLearning workflows. - Automate Quality and Compliance with AI - Manually deep-dive and evaluate conversations to find the root cause, four times faster than before - Provide agents with actionable feedback, host structured one-to-ones - Create and assign engaging training material and eLearning courses effortlessly Set up your free trial today. EvaluAgent hakkında daha fazla bilgi

Özellikler

  • Kalite Yönetimi
  • Employee Coaching Tools
  • Müşteri Deneyimi Yönetimi
  • Raporlama/Analiz
Gives visibility to operations to improve back-office quality, productivity and process consistency and reduce costs.
Gives visibility to operations to improve back-office quality, productivity and process consistency and reduce costs. The software allows users to evaluate calls, automate quality management, identify non-compliance and assign coaching of text and voice interactions. Verint Automated Quality Management hakkında daha fazla bilgi

Özellikler

  • Kalite Yönetimi
  • Employee Coaching Tools
  • Müşteri Deneyimi Yönetimi
  • Raporlama/Analiz
Klaus is a quality management platform for support teams that makes giving feedback to agents easy and systematic.
Improve your CSAT and the quality of answers with Klaus's conversation review tool for internal feedback. We make giving feedback to agents easy and systematic. Link your help desk to Klaus, filter for conversations you want to review, rate the conversations and give feedback to your agents on how to improve their responses. We bring all the data together so you could get an overview of agents' performance and understanding of their knowledge gaps. Klaus hakkında daha fazla bilgi

Özellikler

  • Kalite Yönetimi
  • Employee Coaching Tools
  • Müşteri Deneyimi Yönetimi
  • Raporlama/Analiz
Stella Connect brings customer feedback, QA, and coaching together to drive agent engagement, performance, and customer satisfaction.
Stella Connect by Medallia helps businesses empower their front-line agents to deliver exceptional support experiences. Harness agent-level customer feedback, deliver high-impact coaching and QA programs, and drive agent engagement and customer satisfaction with Stella Connect by Medallia. Stella Connect hakkında daha fazla bilgi

Özellikler

  • Kalite Yönetimi
  • Employee Coaching Tools
  • Müşteri Deneyimi Yönetimi
  • Raporlama/Analiz
Omnichannel customer interaction platform enabled with advanced quality assurance and management capabilities.
intalk.io is an Omnichannel Customer Interaction Platform. intalk.io is enabled with advanced quality assurance and management capabilities: 1. Ability to tag recordings 2. Filter recordings as per custom criteria 3. Customised Quality Process and Escalations 4. Design custom evaluation forms With its cloud capabilities, you can run a contact center on-cloud with agents connected from home. Intalk.io hakkında daha fazla bilgi

Özellikler

  • Kalite Yönetimi
  • Employee Coaching Tools
  • Müşteri Deneyimi Yönetimi
  • Raporlama/Analiz
Increase conversions, deliver top customer experience, and decrease ramp time with Balto's Real-Time Guidance for contact centers.
Increase conversions, deliver a world-class customer experience, and decrease ramp time with Balto’s Real-Time Guidance for contact centers. Balto is the #1 Real-Time Guidance for contact centers. Powered by AI, Balto listens to both sides of a conversation and visually prompts agents with the best things to say, live on every call. Scale “perfect” to thousands of agents with the push of a button and get immediate insight into what’s working and what’s not. Balto hakkında daha fazla bilgi

Özellikler

  • Kalite Yönetimi
  • Employee Coaching Tools
  • Müşteri Deneyimi Yönetimi
  • Raporlama/Analiz
Omnichannel analytics and pervasive call center performance management solution for large and small contact centers.
Powered by artificial intelligence and machine learning, CallMiner Eureka delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizati ons to interpret sentiment and identify patterns to reveal deep understanding from every conversation. Automated performance scoring, emotion metrics, and AI-driven topic discovery compels action and improvement within and beyond the contact center. Eureka hakkında daha fazla bilgi

Özellikler

  • Kalite Yönetimi
  • Employee Coaching Tools
  • Müşteri Deneyimi Yönetimi
  • Raporlama/Analiz
Reach customers through any channel in one solution and transform the way you do business.
Transform the way you do business! inConcert makes it possible to reach customers through any channel in one solution with all the necessary tools for successful high-demand contact center operations. It’s engineered to deliver excellence in performance and customer experience, from traditional and robust dialing systems and IVRs to AI powered speech analytics, chatbos, voicebots and voice portals. inConcert Omnichannel Contact Center hakkında daha fazla bilgi

Özellikler

  • Kalite Yönetimi
  • Employee Coaching Tools
  • Müşteri Deneyimi Yönetimi
  • Raporlama/Analiz
Observe.AI is an AI-powered agent enablement platform. Evaluate 100% of voice calls, analyze performance, and tailor agent coaching.
Observe.AI is an AI-powered agent enablement platform for voice customer service. Leveraging the latest speech and natural language processing technologies, Observe.AI enables organizations to quickly analyze 100% of calls. With Observe.AI, support teams improve call quality, monitor compliance, and coach agents into top performers. Observe.AI hakkında daha fazla bilgi

Özellikler

  • Kalite Yönetimi
  • Employee Coaching Tools
  • Müşteri Deneyimi Yönetimi
  • Raporlama/Analiz
SaaS solution delivering Inbound, outbound, digital channels, advanced analytics, WFM all the world class support and consultation.
RapportCMS is an extensive and feature rich solution with world class support. The solution enables staff to work from any location with advanced agent and customer analytics. As differences between vendors become smaller, people make the difference. Unity4 provides exceptional staff and support to a cutting edge solution with: - Elegant inbound routing - Powerful outbound dialling - Analytics suite to support, management and develop - Omnichannel portal - Agent Telework space and consultation RapportCMS hakkında daha fazla bilgi

Özellikler

  • Kalite Yönetimi
  • Employee Coaching Tools
  • Müşteri Deneyimi Yönetimi
  • Raporlama/Analiz
Contact Center solution that provides quality assurance checks, team communication, call routing, and team performance dashboards.
Contact Center solution that provides quality assurance checks, team communication, call routing, and team performance dashboards. Cisco Finesse allows agents and managers to use single sign on (SSO) methods to keep call, agent, and customer data secure in addition to safety recording functionality. The system also provides in session coaching, which allows managers to train customer support agents in real time to enhance the customer experience. Cisco Finesse hakkında daha fazla bilgi

Özellikler

  • Kalite Yönetimi
  • Employee Coaching Tools
  • Müşteri Deneyimi Yönetimi
  • Raporlama/Analiz
Software for customer service quality assurance for CSAT, CES, and more.
Software for customer service quality assurance for CSAT, CES, and more. MaestroQA hakkında daha fazla bilgi

Özellikler

  • Kalite Yönetimi
  • Employee Coaching Tools
  • Müşteri Deneyimi Yönetimi
  • Raporlama/Analiz
Cresta is the first real-time productivity suite for the contact center.
Cresta helps you deliver radically better customer experience and better business outcomes with our patented real-time intelligence for the contact center. Cresta’s AI-powered platform provides solutions designed to support every level of your customer-facing business: agents, managers, and leaders. Cresta hakkında daha fazla bilgi

Özellikler

  • Kalite Yönetimi
  • Employee Coaching Tools
  • Müşteri Deneyimi Yönetimi
  • Raporlama/Analiz
A Consumer Finance Intelligence solution that analyzes agent and customer conversations to enhance profits, experience, and compliance.
Prodigal is a Consumer Finance Intelligence solution for optimizing operations and quality assurance. Collection agencies, healthcare providers, and lenders rely on Prodigal to unlock insights that enhance profits, experience, and compliance by analyzing agents' conversations with borrowers and patients. ProAssist guides agents to say and do the right thing every time. ProNotes auto-writes call notes, creating hours of capacity. ProVoice analyzes 100% of calls to reduce risk and strengthen QA. Prodigal hakkında daha fazla bilgi

Özellikler

  • Kalite Yönetimi
  • Employee Coaching Tools
  • Müşteri Deneyimi Yönetimi
  • Raporlama/Analiz
NobelBiz Voice Carrier Network is built on telephony infrastructure mainly designed for contact centers.
NobelBiz Voice Carrier Network is built on telephony infrastructure mainly designed for contact centers. NobelBiz Voice Carrier Network hakkında daha fazla bilgi

Özellikler

  • Kalite Yönetimi
  • Employee Coaching Tools
  • Müşteri Deneyimi Yönetimi
  • Raporlama/Analiz
Provides cloud-based tools that help enterprises and their employees deliver a positive customer experience.
Provides cloud-based tools that help enterprises and their employees deliver a positive customer experience. Verint Workforce Engagement hakkında daha fazla bilgi

Özellikler

  • Kalite Yönetimi
  • Employee Coaching Tools
  • Müşteri Deneyimi Yönetimi
  • Raporlama/Analiz
HGS Agent X is an AI-Powered Cloud-Based Contact Center Solution that helps businesses to innovate within the contact center.
HGS Agent X is a fully customizable, unified AI-powered cloud-based contact center software that facilitates quick resolutions, boosts quality management processes, and helps offer a top-notch customer experience. With HGS Agent X, you pay for only the features your business needs. Streamline your agent workflow while enhancing agent and customer interactions by providing a simplified customer 360° view. HGS Agent X hakkında daha fazla bilgi

Özellikler

  • Kalite Yönetimi
  • Employee Coaching Tools
  • Müşteri Deneyimi Yönetimi
  • Raporlama/Analiz
Cloud-based AI-enabled platform that helps businesses monitor agents' performance through QA processes.
Cloud-based AI-enabled platform that helps businesses monitor agents' performance through QA processes. Level AI hakkında daha fazla bilgi

Özellikler

  • Kalite Yönetimi
  • Employee Coaching Tools
  • Müşteri Deneyimi Yönetimi
  • Raporlama/Analiz
Integrating customer care systems (Voice, Chat channels, Bots, AI engines), allowing clients to freely change/ modify their environment
Expertflow Contact Center connects voice, chat, video, web & social media channels with top-in-the-market AI and CRM solutions thus using Predictive & Analytics to solve customer issues. We provide agents with embedded telephony bars within CRM to handle agent state and call control from the same interface. We also integrate bots with knowledgebase & CRM to provide agents with access to information without switching multiple applications. Our Voice recording solution easily integrates with CRM. Expertflow Contact Center hakkında daha fazla bilgi

Özellikler

  • Kalite Yönetimi
  • Employee Coaching Tools
  • Müşteri Deneyimi Yönetimi
  • Raporlama/Analiz
Cloud-based software that helps call centers manage customer communications across multiple channels through telephone, chat, and more
Cloud-based software that helps call centers manage customer communications across multiple channels through telephone, chat, and more Dyalogo hakkında daha fazla bilgi

Özellikler

  • Kalite Yönetimi
  • Employee Coaching Tools
  • Müşteri Deneyimi Yönetimi
  • Raporlama/Analiz
mySQM customer service QA software provides agents with real-time feedback, QA, coaching, and recognition to deliver great CX.
Since 1996, SQM Group has connected customer feedback and QA to agent performance, coaching, and recognition to improve CX using a call center. Our mySQM Customer Service QA software empowers, recognizes, and engages agents by providing them with real-time customer feedback, quality assurance, coaching, and recognition to deliver great CX. In addition, real-time actionable notifications (e.g., great CX delivery, service recovery opportunities) are pushed out to agents and managers. Our software mySQM Customer Service QA hakkında daha fazla bilgi

Özellikler

  • Kalite Yönetimi
  • Employee Coaching Tools
  • Müşteri Deneyimi Yönetimi
  • Raporlama/Analiz
Flip is an automated voicebot that can handle routine calls to get customers their answers faster, while giving agents more time.
Flip's automated customer service voice assistant handles simple, repetitive requests from inbound CS calls. Its automated voice bot provides an Alexa-like experience that can deliver faster resolutions to simple requests while giving live agents more time to handle the more complex issues. It can also work after hours creating detailed support tickets for staff. See a demo, then try it for free on any percentage of your inbound calls and see the results for yourself. RedRoute hakkında daha fazla bilgi

Özellikler

  • Kalite Yönetimi
  • Employee Coaching Tools
  • Müşteri Deneyimi Yönetimi
  • Raporlama/Analiz
Workforce management solution that helps businesses manage time off requests, track interactions, monitor compliance, and more.
It is a workforce management solution that helps businesses manage time off requests, track interactions, monitor compliance, and more Verint Forecasting and Scheduling hakkında daha fazla bilgi

Özellikler

  • Kalite Yönetimi
  • Employee Coaching Tools
  • Müşteri Deneyimi Yönetimi
  • Raporlama/Analiz
Twilio Flex is the first fully programmable cloud contact center platform that gives companies complete control of their contact center
Twilio Flex is the first fully programmable cloud contact center platform that gives businesses complete control of their contact center experience. With Twilio Flex, companies can instantly deploy an omnichannel contact center platform and also programmatically customize every element of the experience including the agent interface, communication channels, interaction routing, and reporting to meet the unique needs of the business. Twilio Flex hakkında daha fazla bilgi

Özellikler

  • Kalite Yönetimi
  • Employee Coaching Tools
  • Müşteri Deneyimi Yönetimi
  • Raporlama/Analiz