---
description: VoiceAnalytics, avantajlarını ve dezavantajlarını keşfedin, ürün özelliklerini ve fiyatını öğrenin, kullanıcı yorumlarını ve incelemelerini okuyun. - Capterra Türkiye
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: VoiceAnalytics Yorumları, Özellikleri ve Fiyatı - Capterra Türkiye
---

Breadcrumb: [Ev](/) > [Konuşma Analitiği Yazılımı](/directory/32258/speech-analytics/software) > [VoiceAnalytics](/software/1014500/voiceanalytics)

# VoiceAnalytics

Canonical: https://www.capterra.web.tr/software/1014500/voiceanalytics

Page: 1 / 2\
İleri: [Next page](https://www.capterra.web.tr/software/1014500/voiceanalytics?page=2)

> Performans, kalite yönetimi ve müşteri memnuniyetini artıran konuşma analizi çözümü.
> 
> Verdict: Rated **4.8/5** by 6 users. Top-rated for **Tavsiye edilme olasılığı**.

-----

## Overview

### Kimler VoiceAnalytics Kullanıyor?

Çeşitli sektörlerden her boyutta iletişim merkezi için ideal olan VoiceAnalytics, şirketlerin her müşteri etkileşiminden eyleme geçirilebilir sonuçlara götüren değerli bilgiler elde etmesine yardımcı olur.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Toplam** | **4.8/5** | 6 İncelemeler |
| Kullanım Kolaylığı | 4.5/5 | Based on overall reviews |
| Müşteri Desteği | 4.8/5 | Based on overall reviews |
| Paranızın Karşılığı | 5.0/5 | Based on overall reviews |
| Özellikler | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Tavsiye edilme olasılığı) |

## Satıcı hakkında

- **Şirket**: Xdroid

## Commercial Context

- **Başlangıç Fiyatı**: €22,00
- **Pricing model**:  (Ücretsiz Deneme)
- **Target Audience**: Serbest Meslek, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Deployment & Platforms**: Cloud, SaaS, Web tabanlı
- **Supported Languages**: Almanca, Arapça, Bulgarca, Danca, Felemenkçe, Fince, Fransızca, Hintçe, Hırvatça, Japonca, Katalanca, Korece, Lehçe, Letonca, Litvanca, Macarca, Malayca, Norveççe, Portekizce, Rumence, Rusça, Slovakça, Slovence, Türkçe, Yunanca, Çekçe, Çince, İngilizce, İspanyolca, İsveççe, İtalyanca
- **Available Countries**: ABD Virjin Adaları, Afganistan, Almanya, Amerika Birleşik Devletleri, Amerikan Samoası, Andorra, Angola, Anguilla, Antigua ve Barbuda, Arjantin, Arnavutluk, Aruba, Avustralya, Avusturya, Azerbaycan, Bahamalar, Bahreyn, Bangladeş, Barbados, Belarus and 209 more

## Özellikler

- Anketler ve Geribildirim
- Aracı Arayüzü
- Duygu Analizi
- Kalite Yönetimi
- Müşteri Deneyimi Yönetimi
- Otomatik Transkripsiyon
- Pano
- Raporlama/Analiz
- Self Servis Arama
- Veri Güvenliği

## Integrations (2 total)

- Amazon Connect
- CentOS Linux

## Support Options

- E-posta/Yardım Masası
- Bilgi Tabanı
- Sohbet

## Category

- [Konuşma Analitiği Yazılımı](https://www.capterra.web.tr/directory/32258/speech-analytics/software)

## İlgili Kategoriler

- [Konuşma Analitiği Yazılımı](https://www.capterra.web.tr/directory/32258/speech-analytics/software)
- [İletişim Merkezi Yönetim Platformu](https://www.capterra.web.tr/directory/32035/contact-center/software)
- [Müşteri Deneyimi Yazılımı](https://www.capterra.web.tr/directory/30671/customer-experience/software)

## Alternatifler

1. [Sprinklr](https://www.capterra.web.tr/software/131274/sprinklr-platform) — 4.3/5 (90 reviews)
2. [assist365 - AI-powered Virtual Assistant](https://www.capterra.web.tr/software/1015495/assist365) — 5.0/5 (1 reviews)
3. [Sybill](https://www.capterra.web.tr/software/1029614/sybill) (0 reviews)
4. [AgentAssist](https://www.capterra.web.tr/software/1037181/agentassist) (0 reviews)

## İncelemeler

### "the biggest innovation in contact center quality assurance in the last 10 years" — 5.0/5

> **Jozsef** | *2 Eylül 2021* | Bankacılık | Recommendation rating: 10.0/10
> 
> **Artılar**: Before the system is introduced QA was a sample based (1-3 %) manual call monitoring, channeled into incentives \& training with retroactive controll (~1-2 weeks feedback cycle after actual call made) with high manuality, using numerous systems
Now, with xDroid VA we have a 100% sampling: no missed issue or development potential
Real-time, truly personalized feedback and the controll \& feedback are in in one single system
> 
> **Eksileri**: the introduction took longer than planned due to the limitations of the current voice recording system, but the support team was helpful and supportive throughout
> 
> xDroid’s solution automatically analyzes the speech-recordings of all (100%) of Inbound/Outbound calls, based on customized parameters or keywords, in order to spot quality or efficiency issues and/or identify best practices. Due to the efficiency of the automation, numerous new control/development use cases can be defined.
Results can be immediately fed-back to bankers and/or their superior \& embedded into their training for improved productivity, customer satisfaction, lower churn and extra sales. Feedback can be both absolute/relative to peers or own past performance.

-----

### "Más que una herramienta, un acompañamiento" — 5.0/5

> **Karla** | *18 Ağustos 2025* | Dinlence, Seyahat ve Turizm | Recommendation rating: 10.0/10
> 
> **Artılar**: Me gusta mucho que detecta de forma automática frases clave en las llamadas, eso me ahorra muchísimo tiempo. También los reportes son bastante claros y fáciles de interpretar, lo cual ayuda a la toma de decisiones.
> 
> **Eksileri**: Al principio cuesta un poco adaptarse y entender bien todas las funciones. No es complicado, pero sí requiere paciencia y práctica.
> 
> Mi experiencia ha sido muy buena, no solo por la herramienta en sí, sino también por el acompañamiento del equipo. Desde el inicio me guiaron paso a paso, resolvieron mis dudas y se aseguraron de que aprovecháramos todas las funciones. Se siente que no estás solo, que hay alguien pendiente de que realmente consigas resultados. Eso hace que la experiencia sea mucho más completa y cercana.

-----

### "Xdroid review" — 4.0/5

> **david** | *27 Haziran 2022* | Sigorta | Recommendation rating: 7.0/10
> 
> **Artılar**: The ability to quickly access the data and for the staff to access their performance live
> 
> **Eksileri**: The ability to go to low level specifics about how a call is scored - this was ore difficult that I imagined
> 
> Overall very good - looking forward to some more trainign that they are providing

-----

### "COMENTARIOS" — 5.0/5

> **FERNANDO** | *18 Ağustos 2025* | Dinlence, Seyahat ve Turizm | Recommendation rating: 10.0/10
> 
> **Artılar**: La rapidez con la que genera la información en cuestión de gráficos, el análisis a profundidad que se puede hacer por agente y dicho análisis puede ser desde lo general hasta lo particular.
> 
> **Eksileri**: Se cambian las palabras al momento de que se transcribe la llamada, no se pueden descargar las llamadas.
> 
> Bastante buena, ya que se puede realizar un análisis más a profundidad, es muy amigable la plataforma.

-----

### "In time, will provide great insight." — 5.0/5

> **Sharron** | *27 Haziran 2022* | Mali Hizmetler | Recommendation rating: 7.0/10
> 
> **Artılar**: The user interface is great for the agents to see their performance.  The agent and customer emotions are really helpful.
> 
> **Eksileri**: Very difficult and time consuming to programme to achieve desired results, particularly in this industry if you have no skill set in this area.  Once we have honed all the areas and made the correct adjustments, we will start to make real progress.
> 
> From being very sceptical initially, I am beginning to see the benefit VoiceAnalytics can provide.

-----

Page: 1 / 2\
İleri: [Next page](https://www.capterra.web.tr/software/1014500/voiceanalytics?page=2)

## Links

- [View on Capterra](https://www.capterra.web.tr/software/1014500/voiceanalytics)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/1014500/voiceanalytics> |
| de-AT | <https://www.capterra.at/software/1014500/voiceanalytics> |
| de-CH | <https://www.capterra.ch/software/1014500/voiceanalytics> |
| en | <https://www.capterra.com/p/231860/VoiceAnalytics/> |
| en-AE | <https://www.capterra.ae/software/1014500/voiceanalytics> |
| en-AU | <https://www.capterra.com.au/software/1014500/voiceanalytics> |
| en-CA | <https://www.capterra.ca/software/1014500/voiceanalytics> |
| en-GB | <https://www.capterra.co.uk/software/1014500/voiceanalytics> |
| en-IE | <https://www.capterra.ie/software/1014500/voiceanalytics> |
| en-IL | <https://www.capterra.co.il/software/1014500/voiceanalytics> |
| en-IN | <https://www.capterra.in/software/1014500/voiceanalytics> |
| en-NZ | <https://www.capterra.co.nz/software/1014500/voiceanalytics> |
| en-SG | <https://www.capterra.com.sg/software/1014500/voiceanalytics> |
| en-ZA | <https://www.capterra.co.za/software/1014500/voiceanalytics> |
| es | <https://www.capterra.es/software/1014500/voiceanalytics> |
| es-AR | <https://www.capterra.com.ar/software/1014500/voiceanalytics> |
| es-CL | <https://www.capterra.cl/software/1014500/voiceanalytics> |
| es-CO | <https://www.capterra.co/software/1014500/voiceanalytics> |
| es-CR | <https://www.capterra.co.cr/software/1014500/voiceanalytics> |
| es-DO | <https://www.capterra.do/software/1014500/voiceanalytics> |
| es-EC | <https://www.capterra.ec/software/1014500/voiceanalytics> |
| es-MX | <https://www.capterra.mx/software/1014500/voiceanalytics> |
| es-PA | <https://www.capterra.com.pa/software/1014500/voiceanalytics> |
| es-PE | <https://www.capterra.pe/software/1014500/voiceanalytics> |
| fr | <https://www.capterra.fr/software/1014500/voiceanalytics> |
| fr-BE | <https://fr.capterra.be/software/1014500/voiceanalytics> |
| fr-CA | <https://fr.capterra.ca/software/1014500/voiceanalytics> |
| fr-LU | <https://www.capterra.lu/software/1014500/voiceanalytics> |
| it | <https://www.capterra.it/software/1014500/voiceanalytics> |
| ja | <https://www.capterra.jp/software/1014500/voiceanalytics> |
| nl | <https://www.capterra.nl/software/1014500/voiceanalytics> |
| nl-BE | <https://www.capterra.be/software/1014500/voiceanalytics> |
| pl | <https://www.capterra.pl/software/1014500/voiceanalytics> |
| pt | <https://www.capterra.com.br/software/1014500/voiceanalytics> |
| pt-PT | <https://www.capterra.pt/software/1014500/voiceanalytics> |
| tr | <https://www.capterra.web.tr/software/1014500/voiceanalytics> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra Türkiye, işletmeniz için en uygun yazılımları sizin için listeler ve yorumlar ile destekler. Kullanıcı puanlarını ve özellikleri incelemek için tıklayın!","email":"info@capterra.web.tr","url":"https://www.capterra.web.tr/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.web.tr/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"VoiceAnalytics","description":"VoiceAnalytics, hem ticari faaliyetlerde hem de müşteri hizmetleri faaliyetlerinde, çağrı merkezlerinde performansı, kalite yönetimini ve müşteri memnuniyetini artıran bir konuşma analizi çözümüdür. Yapay zeka tabanlı olan bu çözüm, güçlü bir dil motoru ve makine öğrenimi algoritmalarıyla oluşturulmuştur. Konuşmayı metne dönüştürmeyi yüksek doğrulukla işleyebilir ve anahtar kelimeleri tanıyarak aramaların tamamında belirli içeriklerin tespit edilebilmesini sağlar.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/10a5c484-e4fc-4270-8897-b60ae7998d2f.png","url":"https://www.capterra.web.tr/software/1014500/voiceanalytics","@type":"SoftwareApplication","@id":"https://www.capterra.web.tr/software/1014500/voiceanalytics#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.web.tr/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":6},"offers":{"price":"22","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud"},{"@type":"FAQPage","@id":"https://www.capterra.web.tr/software/1014500/voiceanalytics#faqs","mainEntity":[{"name":"VoiceAnalytics Nedir?","@type":"Question","acceptedAnswer":{"text":"VoiceAnalytics, hem ticari faaliyetlerde hem de müşteri hizmetleri faaliyetlerinde, çağrı merkezlerinde performansı, kalite yönetimini ve müşteri memnuniyetini artıran bir konuşma analizi çözümüdür. Yapay zeka tabanlı olan bu çözüm, güçlü bir dil motoru ve makine öğrenimi algoritmalarıyla oluşturulmuştur. Konuşmayı metne dönüştürmeyi yüksek doğrulukla işleyebilir ve anahtar kelimeleri tanıyarak aramaların tamamında belirli içeriklerin tespit edilebilmesini sağlar.","@type":"Answer"}},{"name":"Kimler VoiceAnalytics Kullanıyor?","@type":"Question","acceptedAnswer":{"text":"Çeşitli sektörlerden her boyutta iletişim merkezi için ideal olan VoiceAnalytics, şirketlerin her müşteri etkileşiminden eyleme geçirilebilir sonuçlara götüren değerli bilgiler elde etmesine yardımcı olur.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Ev","position":1,"item":"/","@type":"ListItem"},{"name":"Konuşma Analitiği Yazılımı","position":2,"item":"/directory/32258/speech-analytics/software","@type":"ListItem"},{"name":"VoiceAnalytics","position":3,"item":"/software/1014500/voiceanalytics","@type":"ListItem"}],"@id":"https://www.capterra.web.tr/software/1014500/voiceanalytics#breadcrumblist"}]}
</script>