18 yıldır işletmelerin daha iyi yazılımı
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Fixzy Assist Hakkında
Temsilciler, müşterilerinin akıllı telefon kameralarından gördüklerini görebilir ve onları çözümlere görsel olarak yönlendirebilir.
Easy to use, great service and it improves our Business.
Its sometimes tricky to measure a room until you have learned how to use the feature properly.
Değerlendirmeleri filtrele (10)
Sıralama kriteri
Değerlendirmeleri filtrele (10)
Excellent remote and onsite video recording tool
Yorumlar: We are able to reduce our reliance on physical site inspections, and it allows us to scale some of our services, normally limited by manpower capacity.
Artılar:
The team behind it. Very attentive, and the measuring capability is excellent. Could prove to be a real game changer for ourselves and some of our clients.
Eksileri:
Nothing reported as yet, as we are still in the early days.
Ground-breaking tech!
Yorumlar: Amazing! Firstcall have really benefited from adopting Fixzy! The business is so streamlined and communication is the best it has ever been thanks to this incredible app!
Artılar:
The team at Firstcall have adapted so well to using Fixzy as it allows us to engage with our customers on another level completely. We are so committed to maintaining a high level of KPI's for our customers and ensuring our first-time fix rate is improved. Since implementing fixzy we are saving thousands cutting out unnecessary journeys and also massively reducing our carbon footprint.
Eksileri:
We have no faults to report, all round great product.
Great time saver
Artılar:
Saves us unnecessary call outs for additional labour
Eksileri:
nothing
Superb App!!
Yorumlar: really benefits the profit margins, particularly with costs of man hours and fuel, with reducing unnecessary journeys and improving first time fix rates
Artılar:
found the product very easy to use and implement within the business, this is the way forward with regards to dealing with repairs, clients and it is an invaluable time saver, ticks all of the boxes on the green/eco front as travelling to/from site is massively reduced. dont know how we have managed without this product
Eksileri:
always strange with a new product or system to implement, but approach with open mind and any cons are quickly overcome
Fixzy Limited Yanıtı
3 yıl önce
Always nice to get a good review. We do find that some companies take a while to realise the tasks that can benefit from remote visual assistance. Because of this its quite normal for usage to change as the users become more familiar with the product.
Must for Speed and efficiency
Artılar:
Easy to use, great service and it improves our Business.
Eksileri:
Initially it was hard to change our habits like it with all change when you’ve been working a certain way for years, but glad we have transitioned now.
Enhancing the customer experience
Yorumlar: This enables me to speak with more customers whilst saving time and fuel costs
Artılar:
Interaction with the customer Visibility of the customer requirement from a remote location
Eksileri:
I don’t think I’ve experience the full capacity of the application but for why I need it for it fulfils my requirements
Wonderful App, using for my business, very happy.
Artılar:
Very easy to use, handy and never letted me down.
Eksileri:
So far everything what is in there is more than enough, there is everything what u need for your business.
Fixzy Limited Yanıtı
3 yıl önce
Hi Richard, Thank you for taking the time to review.
Client of Fixzy Assist
Yorumlar: Found this easy to use and inexpensive. Customer support was excellent
Artılar:
Inexpensive and easy to use. Very cost reduction effective
Eksileri:
Currently only used in natural English. Common European languages would add to the product. This limitation is not a handicap for us, as we only have a few foreign clients.
Fixzy Assist
Artılar:
Easy to use, innovative and adaptability to various use cases
Eksileri:
Its sometimes tricky to measure a room until you have learned how to use the feature properly
Effective and efficient remote assistance application
Artılar:
The software offers a much more efficient and cost-effective way of identifying and resolving some types of issues remotely instead of physically visiting the sites of the issues.
Eksileri:
There were a few features lacking initially, such as GPS location and Mac support, but those were added soon after I enquired about them. Similarly, there were a couple of bugs at first but those were also fixed as soon as we encountered them.