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Maintenance Connection Kullanıcı Yorumları ve İncelemeler

4,5 (290)

Maintenance Connection Hakkında

Maintenance Connection, işletmelerin varlık arızalarını önlemelerine ve durma sürelerini azaltmalarına yardımcı olan çok tesisli, çok sektörlü bir CMMS/EAM'dir.

Maintenance Connection hakkında daha fazla bilgi

Artılar:

Customizable to the user. Mobile friendly application.

Eksileri:

Tablet program is awkward and very limited use when used on its own.

Maintenance Connection puanları

Ortalama puan

Kullanım Kolaylığı
4,3
Müşteri Hizmetleri
4,6
Özellikler
4,4
Paranızın Karşılığı
4,3

Tavsiye edilme olasılığı

8,9/10

Maintenance Connection, Capterra'daki 290 kullanıcı değerlendirmesi temelinde, 5 yıldız üzerinden toplam 4,5 puan almıştır.

Değerlendirmeleri filtrele (290)

Sıralama kriteri

Daha önce Maintenance Connection ürününü kullanmış mıydınız?

Deneyimlerinizi yazılım almak isteyen diğer insanlarla paylaşın.

Değerlendirmeleri filtrele (290)

Kevin
Kevin
ABD dahilindeki Maintenance Planner
Doğrulanmış LinkedIn Kullanıcısı
Makine veya Endüstri Mühendisliği, 10.000+ Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Software Review

5,0 6 yıl önce

Yorumlar: I highly recommend purchasing this program for any company that needs to track their equipment. This can track your hours, parts used & stocked, purchase history, equipment history, PMs and have all your vendors and manufactures a click away.

Artılar:

This is a very good CMMS. I have worked with several since 1985. Maintenance Connection's gold is in the reports. No other program offers this type of option. It cannot be beet. As a super-user I can tell you the reports function gives you every possible option to track your documentation and report it to those that need it.

Eksileri:

The MC University training program needs help. I have been very dissatisfied with it. They do not take into account actual uses of the program. The writer probably hasn't actually used the program in real world as I have for 12 years.

Emily
Emily
ABD dahilindeki Project Manager
Tesis Hizmetleri, 5.001–10.000 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Great Product

5,0 5 yıl önce

Yorumlar: This is a good product and the company really stands behind it. I have used competitor software and it doesn't have the same capabilities that MC does.

Artılar:

It is visually appealing and not too cluttered like competitor software. The average user can get started quickly with a short introduction.

Eksileri:

Running scripts is complicated. I have had to reach out to support to help with the SQL. More push button options would be helpful.

Steven
Maintenance Supervisor
Endüstriyel Otomasyon, 51–200 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı
Kaynak: SoftwareAdvice

limited usefulness with Ipads

3,0 7 yıl önce

Yorumlar: Our technicians use Ipads to access the program, and they are very limited in what they can see and do. When work orders are in a complete status, they are not easily accessible form the ipads, which limits the information the next shift has to see what has been done. The work orders only have a very small text line so it is awkward to type in and to see detailed notes or reports from the Ipads. Since the techs cannot access the information, the reports tend to be very brief and lack details that could help other techs if the same problem comes up again. The company wants to save money on the number of computer logins, so techs do not have regular access to see the work orders on a computer, and the program works differently between the Ipad and computer so they cannot use the computer efficiently when they do manage to get access through one. I have tech level access, but still receive automated reports which can be helpful to see what is going on; I do not see what flexibility there is with creating new reports or using the program to track specific techs or shifts.

Artılar:

It is helpful in tracking work that needs to be done. It makes assigning projects to specific technicians easy, and tracking how long it takes to complete projects.

Eksileri:

Tablet program is awkward and very limited use when used on its own.

Lillian
ABD dahilindeki Server Application Specialist
Kamu Yönetimi, 1.001–5.000 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Maintenance Connection is User Friendly

5,0 3 ay önce

Yorumlar: Overall ease of use and the support team is VERY helpful. I usually get an answer to a support question same day. Also the notifications when the system is "down" are sent timely.

Artılar:

Ease of use, and the functionality of scheduling work orders to staff members

Eksileri:

Some support issues turn out to be a functionality that is NOT an option in the system. You have to submit an "idea" for future roll-outs of the product

David
David
Avustralya dahilindeki Electrician
Doğrulanmış LinkedIn Kullanıcısı
Gazeteler, 501–1.000 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Benefits of using Maintenance Connection

4,0 6 yıl önce

Yorumlar: We are using the desktop version to plan and analyse our PM strategy and work orders. The trades staff on the floor use the mobile version which will run on most tablets via a standard browser at all our plants to record all breakdowns of assets which is then analysed each month to identify reoccuring faults or assets that are regularly failing. A strategy is then put in place to eliminate the root cause of the issue.
The trades staff can also access asset information via the tablet (such as manuals, procedures) that are directly linked to the asset or the work order.
We are now seeing huge gains in efficiencies in the inventory section of our business due to the automatic reorder functionality for inventory as the trades staff directly book out parts used. once a work order is entered on the tablet, the trades staff can look up parts that are used on that asset and see how many of those parts are in stock and the location of the bin in the store .

Artılar:

The ease of use in the configuration of MC is far better than what I experienced with different vendor. Most user options are a setting that the local administrator can change via a tick box option. The in built reporting and dashboard suite are very easy to pick up and customise reports and dashboards to your companies individual needs

Eksileri:

The only problem I have found with the software is now that we are starting to use more features of the program at a higher level we are finding small bugs. These bugs don't affect the basic functionality and the support staff are brilliant in identifying the issues and passing the issues on to the developers to develop a fix.

Accruent Yanıtı

6 yıl önce

David, Thank you so much for your detailed feedback! We're thrilled to hear that you love the automatic parts reordering feature! Thank you for being a Maintenance Connection customer. All the best,

Lindsey
ABD dahilindeki Water Conservation Specialist
Kamu Yönetimi, 201–500 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

Maintenance Connection Review

3,0 3 ay önce

Yorumlar: I use it for basic work order tracking primarily, because the amount of time and effort needed to master more complicated tasks is too great.

Artılar:

I like that there are so many things you can utilize Maintenance Connection for. For someone who has the time and energy, it could be incredibly valuable.

Eksileri:

The program is clunky and not user friendly. To really understand some of the valuable functions, one has to spend a large amount of time learning how to use them properly. I am constantly having to re-learn how to do things in the system.

Godfrey
Godfrey
Malavi dahilindeki Technical Quality Manager
Doğrulanmış LinkedIn Kullanıcısı
Tütün, 5.001–10.000 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Maintenance Connection Review

5,0 3 yıl önce

Yorumlar: The software is extremely user-friendly and functionality. It is capable of handling much more than asset management, preventative maintenance, protocols, and task tracking. It even has a process of evaluation for collective requests and budget control.

Artılar:

Maintenance: calendar-based maintenance planning to facilitate preventive/predictive maintenance. Since automated alerts are sent, periodic maintenance is required, essential maintenance is hardly ever forgotten.

Eksileri:

Provides only a few tools for creating ad-hoc or tailored reports.

Douglas
Douglas
ABD dahilindeki Operations Shift Manager and Engineer
Doğrulanmış LinkedIn Kullanıcısı
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

MC has been very helpful in building a maintenance management system from the ground up

5,0 6 yıl önce

Yorumlar: Helps me manage my maintenance items and spare parts on a day to day basis

Artılar:

The flexibility built into the software is very nice. It is easy to customize forms and make the software work towards your advantage.

Eksileri:

It would be nice to see more attention directed to non-cloud based users. It is hard to take advantage of all of the features of the software as a non-cloud based user.

Accruent Yanıtı

6 yıl önce

Hey thanks for your great review, Douglas! We love to hear that the system makes your job easier! I also wanted to let you know that one of our top priorities for this year is bridging the gap between cloud & non-cloud features - We want everyone to have the same, enjoyable experience! Thank you for your honest feedback! Maintenance Connection

Stephen
ABD dahilindeki CMMS Administrator
Eczacılık, 51–200 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

Maintenance Connection Review

5,0 10 ay önce

Yorumlar: I have used several maintenance programs in the last 20 years. MC is ok after you get the hang of it.

Artılar:

The work order module is most important at our facility.

Eksileri:

The reports module is not an easy task to perform.

Duane
Duane
ABD dahilindeki Senior Systems Analyst
Doğrulanmış LinkedIn Kullanıcısı
Madencilik ve Metal, 10.000+ Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Great Software for a Reasonable Cost

5,0 6 yıl önce

Artılar:

This software provides everything your maintenance programs needs and more, for an incredibly reasonable price.

Eksileri:

Not really any complaints at all. It works very well.

Roy
ABD dahilindeki Manager
Kamu Yönetimi, 1.001–5.000 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Maintenance Connection used by local government

4,0 7 yıl önce

Yorumlar: The County of Santa Barbara has been using the software for approximately 5 years. We use it for all our work orders. The navigation is good. We use it for preventive maintenance.
The software can do a lot more than we need.
The reporting is just "OK". This is the area they can improve on.
A great feature is, we store all our building blue prints in the software and we are starting to put in service manuals. This way the maintenance staff can see the prints and the manuals when he gets a work order on his smart phone.
The initial installation of the software was the fastest I have ever seen just a few hours for the webservers and sql server.
Putting the data in the software takes years and we will be inputting more data every year.
The navigation tree is great,,,, like windows explorer,,, easy to move around in the software, things are easy to find. Good software product.

Artılar:

Ease of navigations , ability to upload prints, manuals and pictures.

Eksileri:

Reporting is not easy

Accruent Yanıtı

7 yıl önce

Hello Roy, Thank you for taking the time to give a thorough review of your experience using Maintenance Connection CMMS. We pride ourselves on successful implementation for all customers and are glad to hear your installation experience was smooth and fast. Additionally, it¿s great to hear that you find our navigation to be simple and easy to find what you¿re looking for. Our Customer Success team will reach out to you directly to understand your needs and feedback regarding reporting, and to share with you the reporting enhancements we have planned. Thank you again for your positive feedback, we always love to hear what customers think! -Carissa

Kelly
ABD dahilindeki Corporate Controller
Endüstriyel Otomasyon, 201–500 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı
Kaynak: SoftwareAdvice

MC better than Maximo? I think so!

4,0 5 yıl önce

Artılar:

I was first introduced to Maintenance Connection in 2007. In the world of software development, that was a lifetime ago. It was a solid package back then, but I have since watched it bloom into the most highly rated CMMS software on Gartner's Magic Quadrant. What happened? In my opinion, the key to that success was rapid deployment of a mobile solution as well as well-executed integrations with other systems (especially ERPs). The power of Maintenance Connection (MC) is only effective if you can take it on the road with you and incorporate it with your other software solutions. TCO is also a huge factor with software implementation/ongoing maintenance and I believe MC is a decent value.

Eksileri:

We often had issues with using different browsers as well as browser updates. I have moved onto another company and no longer use MC, so I'm not sure if they have put additional resources on that to ensure those bugs are kept to a minimum. Be sure to ask about that if you are considering this software.

Mark
ABD dahilindeki Maintenance Manager
Makine, 1.001–5.000 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Great. It's been a Godsend for me.

4,0 7 yıl önce

Yorumlar: It helps the maintenance department and me stay organized.

Artılar:

I'm audited quite frequently by our customers and each one I've shown the maintenance Connection Program to has liked it. I can virtually run our maintenance department without physically being there which really helps me keep tabs when I'm on vacation. The inventory module forces us to be organized which helps with the 6S program.

Eksileri:

We are a cloud user and I think it's mainly because of our company securities, I have to store my documents on a Google drive and link it in. The only one-on-one training I've had was when the bus traveled to MPLS. They don't seem to get close to the upper Midwest.

Accruent Yanıtı

7 yıl önce

Thank you so much for your review, Mark! We're glad to hear that you are satisfied with Maintenance Connection! If there's ever anything we can do to improve your experience, please reach out to our Customer Success team at [email protected].

Len
Kanada dahilindeki Operations Support and Infrastructure
Kamu Yönetimi, 501–1.000 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Flexibility is the Key

4,0 6 yıl önce

Yorumlar: We're attempting to implement full CMMS, no information to remain in a silo. All updates are realtime reported through BI

Artılar:

I love the simple interface the crews use to enter data - TWC. I love the Asset Spec section - flexible and easy to expand. The ability to write rules adds even more flexibility and work automation to the software. Attaching more than one asset to a work order and the ability to use data hub is very important to us. The ability for procedures to update asset specs is another biggy

Eksileri:

The integration with GIS...it's weak. Reporting could be improved we are now using BI to pull data from Asset Specs - Qlik Sense The process of adding more than one asset needs to be improved Enter time needs to be more flexible - more fields

Melissa
ABD dahilindeki Biomedical Equipment Technician III
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

MC has taken our asset inventory to a level of detail we never thought would be possible.

5,0 6 yıl önce

Artılar:

The amount of information that you can customize and set up to run as a report or export to excel has been a game changer. We keep track of cost of repair per asset and when we need to evaluate equipment. It is so easy to pull this information and track how much we have spent. We haven't come across any information we can't capture. Customer support, tech support and the forums are quick, reliable resources for support and instruction.

Eksileri:

The only thing I would like to see is the serial number available on our work orders in addition to asset id. The global search is a great addition, but it seems to still need more work. It doesn't 'find' what I am looking for quite often.

Eric
ABD dahilindeki Maintenance Lead
Otomotiv, 1.001–5.000 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Use it everyday, helps keep my maintenance team on time.

4,0 7 yıl önce

Yorumlar: Allows me to keep my OEE above the company standard. Allows us to keep up with needed parts and helps reduce cost associated with preventative maintenance needs.

Artılar:

Flexible Inventory Setup, PM scheduling, Asset Tracking, ability to put more than one vendor to individual parts in inventory is a super plus. Ability to have multiple warehouse and shops also a plus.

Eksileri:

Down time tracking not flexible - needs improvement. Some of the canned reports are not useful for our plants, would like to see more barcode integration.

Accruent Yanıtı

7 yıl önce

Thank you so much for your feedback, Eric! We're glad that the system helps your OEE exceed! By the way, we've included improved barcode integration in Version 8.0 of our latest software. Thank you again for your feedback!

Hal
ABD dahilindeki CMMS Administrator
Temel Kamu Hizmetleri, 51–200 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Maintenance Connection Review

5,0 8 yıl önce

Yorumlar: My experience with working with the Maintenance Connection is been excellent, our Maintenance Crews can spend more time preforming maintenance and use less time filling out a work order.

Artılar:

The software once you learn it, it becomes very easy to use. My personal experience has been that if Maintenance Connection is contracted for training, the training will pay-off. M/C and I trained 65 District employees and I've only had support 3 questions, since the training classes 3 weeks ago...

Eksileri:

The documentation module doesn't work as it should, a user should be able to cut and paste data into the program without losing the formatting of cut and paste .

Brook
ABD dahilindeki Sr. Purchasing & Procurement Specialist
Petrol ve Enerji, 51–200 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

All in one software

5,0 6 yıl önce

Yorumlar: They have the best customer support team. We have asked to customize so many things and they always find a way to accommodate us and what we are trying to do.

Artılar:

This software has options to do most everything. We use this not only for maintenance but we do P.O. and work orders for purchasing and procurement. We also now store doc control through this and keep track of receiving/accounting for both USD and CAD.

Eksileri:

The only thing they could add would be a payment portal. Then you could purchase to pay and house everything in one place.

Chris
ABD dahilindeki Activity Services Director
Hastane ve Sağlık Hizmetleri, 51–200 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Expedites the process of work orders

5,0 7 yıl önce

Yorumlar: Quicker service and easier and faster gathering of information for the job.

Artılar:

We are able to quickly get and understand the needs of the residents to give them a quicker and better result of their needs.

Eksileri:

The overload of information and reports that can be generated by Maintenance Connection can be overwhelming. There are so many options for reports, you can lose yourself in reports sometimes. But, you need them there because everyone is looking for other options.

Accruent Yanıtı

7 yıl önce

Chris, thanks for leaving us your feedback! It's great to hear that it speeds up the job!

Kirstin
ABD dahilindeki Operations Administrative Technician
Petrol ve Enerji, 11–50 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Everyday User

4,0 6 yıl önce

Yorumlar: We use Maintenance Connection differently than most companies. This houses our entire oil field's assets and monitors work done on them. I like that we can keep an eye on things. I wish it allowed for a little more flexibility.

Artılar:

I like that it follows a linear approach to having work orders and PMs and the asset tree.

Eksileri:

It is difficult to get the results i am looking for when using reports. It also makes it difficult to amend certain things. Our program needs restructured and that daunting task is not something i am looking forward to.

John
ABD dahilindeki Inventory/Maintenance Connection Manager
Petrol ve Enerji, 51–200 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

MC allows me to do my job; I'd be lost without it.

4,0 7 yıl önce

Yorumlar: I couldn't do my job without Maintenance Connection.

Artılar:

Customized reports allow for an endless variety of information, and enable my company to make informed decisions.

Eksileri:

The lack of customization options without paying additional money make us think outside of the box to sometimes get what we need.

Accruent Yanıtı

7 yıl önce

Thank you so much for your review, John! We're glad to hear that you are satisfied with Maintenance Connection! If there's ever anything we can do to improve your experience, please reach out to our Customer Success team at [email protected].

William
ABD dahilindeki CMMS Guru
Yapı Malzemeleri, 1.001–5.000 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

MC people are easy to get along with, very hopefully and most of all patient. The system works to.

5,0 6 yıl önce

Yorumlar: promotion

Artılar:

Ease of use entering information. Ability to change the field names. Ability to make certain fields required and hide others. Being able to separate information based on things like repair center, shop, supervisor.

Eksileri:

lack of customization per customer. Certain menus should be customized by customer and not MC required to make the changes.

Accruent Yanıtı

6 yıl önce

Hey William, Thanks for the great review! We love having you as a customer and thank you for your honest feedback! Thanks, Maintenance Connection

Robin
Hindistan dahilindeki Recruiter
Emlak, 51–200 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı
Kaynak: SoftwareAdvice

Great Maintenance Request, Asset Tracker, and Preventative Maintenance program

5,0 6 yıl önce

Artılar:

Its very easy for users to submit a request. And its very easy for our maintenance technicians to complete work orders. There are also a bunch of custom settings and buttons we can add to make it specific to our organization.

Eksileri:

Some of the default templates have a ton of information that I wish we could remove. This is definitely not a big deal, but it would be nice to remove some of the buttons and features we don't use to clean up the user experience.

Lori
ABD dahilindeki Maintenance and Facilities Coordinator
Kıyafet ve Moda, 10.000+ Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

Maintenance is not always the easiest for me, but working with it a little can resolve any questions

4,0 7 yıl önce

Yorumlar: It makes reporting for our department so much easier. Once reports are created you can do just about anything. I love that you can export them to Excel and manipulate them however you see fit.

Artılar:

i appreciate the different reports you run. I also like that I can save reports only for myself that keeps others from manipulating.

Eksileri:

I feel like I am always clicking a second button to select apply or save. For example, in reports, you have to select the report and then hit Run Report. Couldn't you just go to the next page immediately? Nit picky, I know.

Accruent Yanıtı

7 yıl önce

Thanks so much for your feedback, Lori! We're glad to hear that the Reports module has made your job easier! All the best,

Van
ABD dahilindeki Maintenance Coordinator
Havayolları/Havacılık, 1.001–5.000 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Easy to use compared to other CMMS I've used

5,0 6 yıl önce

Artılar:

Easy of navigation between work orders & locations. Ability to search for asset history. Generally user friendly overall.

Eksileri:

When I generate a work order I don't received the email notification of work order for my records. Also adding labor hours for the 1st time , dropdown menu doesn't have calendar window and will not save the first time . Calendar for labor hours will only populate after being save once first.