17 yıldır işletmelerin daha iyi yazılımı
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Survicate Kullanıcı Yorumları ve İncelemeler

4,6 (68)

Survicate Hakkında

Profesyoneller için web sitesi geri bildirim anketi yazılımı. Gelişmiş hedefleme, önde gelen CRO (dönüşüm oranı optimizasyonu) ve analiz araçlarıyla entegrasyonlar. Adil fiyatlandırma

Survicate hakkında daha fazla bilgi

Artılar:

Very intuitive to use, possible to create good looking in-product surveys (compared to other providers).

Eksileri:

I believe this situation should be handled differently, considering we are legacy clients. While some incremental changes may be reasonable, it feels unfair to compel us to upgrade in this manner.

Survicate puanları

Ortalama puan

Kullanım Kolaylığı
4,7
Müşteri Hizmetleri
4,7
Özellikler
4,1
Paranızın Karşılığı
4,3

Tavsiye edilme olasılığı

8,5/10

Survicate, Capterra'daki 68 kullanıcı değerlendirmesi temelinde, 5 yıldız üzerinden toplam 4,6 puan almıştır.

Daha önce Survicate ürününü kullanmış mıydınız?

Deneyimlerinizi yazılım almak isteyen diğer insanlarla paylaşın.

Değerlendirmeleri filtrele (68)

Charlotte
Charlotte
BK dahilindeki Customer Experience Manager
Doğrulanmış LinkedIn Kullanıcısı
Bilgi Teknolojileri ve Hizmetleri, 51–200 Çalışan
Yazılımın kullanım amacı: 1-5 ay
Değerlendirici Kaynağı

10/10 for Survicate

5,0 2 ay önce Yeni

Yorumlar: We've had a really positive experience and I would highly recommend. The help-centre is informative and when I've needed to contact the support team, they've always been quick to respond and super helpful.

Artılar:

We've been using Survicate for just over 3 months, and have been overly impressed with the entire platform. It's straightforward to set up and sync/integrate with any CRM. I love the ease of being able to send ad-hoc surveys out at different touchpoints of our Customer Journey. The dashboard is straightforward to navigate, and the reporting tool is ace.

Eksileri:

I haven't come across anything that I've not been happy with or found a workaround for.

Dikkate Alınan Alternatifler: SurveySparrow

Survicate Ürününe Geçme Nedenleri: We were happy with the offering from Survicate

Survicate Yanıtı

2 hafta önce

Hi Charlotte, Thank you for your amazing review. We're absolutely thrilled to hear about your positive experience with Survicate. Your trust means the world to us, and we'll keep working hard to maintain this level of excellence! ~Paulina from Survicate

Alberto
İspanya dahilindeki Product manager
Telekomünikasyon, 1.001–5.000 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

Perfect for support and surveys

4,0 2 hafta önce Yeni

Yorumlar: My overall experience with Survicate has been excellent. Its seamless integration with Intercom has allowed us to easily collect and analyze customer feedback directly within our communication flow. Setting up surveys is intuitive, and the variety of survey templates helps us quickly gather relevant insights. The real-time data reporting has been invaluable for making data-driven decisions, improving customer satisfaction, and identifying areas for product improvement. Additionally, the ability to target specific user segments ensures we’re collecting feedback from the right audience at the right time. Overall, Survicate has significantly enhanced our feedback collection process

Artılar:

It's very easy to use, intuitive, dynamic and friendly. With more options time to time.

Eksileri:

Expensive. Sometimes the support is not always online.

Ben
İsrail dahilindeki Product Director
Bilişim Hizmetleri, 201–500 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

Rapid survey deployment for continuous discovery but needing some more basic capabilities to make it truly self service

3,0 2 ay önce Yeni

Yorumlar: Have enjoyed being able to rapidly set up and deploy surveys within the product.

Artılar:

Relatively easy to use ability to set up survey logic for more complex surveys A decent set of integrations to connect to platform Responsive support team

Eksileri:

Inability to orchestrate or prioritize survey delivery in product. Inability to see available event based triggers within survicate for targeting inability to predict traffic based on segmentation and triggers

Survicate Yanıtı

2 hafta önce

Hi Ben, Thank you for your review. We're glad you're finding value in deploying surveys quickly, and we appreciate your detailed feedback about areas for improvement. We're actively working on making our platform more robust while keeping it user-friendly. Would you like to share more about your specific needs with our product team? ~Paulina from Survicate

Patrick
Almanya dahilindeki Development Team Lead
İnsan Kaynakları, 51–200 Çalışan
Yazılımın kullanım amacı: 6-12 ay
Değerlendirici Kaynağı

Easy to integrate survey solution

5,0 2 hafta önce Yeni

Yorumlar: For us it has a good value point for doing regular user surveys (NPS, CSAT), but also do to feedback surveys for individual features or user journeys.

Artılar:

It was fairly easy to setup for us and integrates well with our website, as well as our other infrastructure (pushing survey results to e.g. Slack or Big Query). It offers us good customization and the ability for marketing or non-technical product people to leverage it. The Survicate AI functionality is also very useful to do product research if you have collected a lot of feedback and want to go through it fast.

Eksileri:

We did not see an ability to use emails and in-app surveys together while not over-surveying individual users (for example reach out to all users which did not answer an in-app survey via email).

Abhishek
Hindistan dahilindeki Sr. Data Science Analyst and CRM ADMIN
Sağlık, Sağlıklı Yaşam ve Fitness, 201–500 Çalışan
Yazılımın kullanım amacı: 6-12 ay
Değerlendirici Kaynağı

Fast Responsive support in resolving issue.

5,0 2 ay önce

Yorumlar: Great!! The kind of patience and support provided was very appreciable

Artılar:

Help desk support for my issues and providing continues support. specially Anastasiia, & Daniela UI and Guides.

Eksileri:

There are not much option to play with Font and subject body within for normal user who don't know backend coding.

Survicate Yanıtı

2 hafta önce

Hi Abhishek, Thank you for your great review. We're so happy that our support team could help you effectively. We appreciate your feedback about making text customization more user-friendly - we're always looking to improve our platform. Thank you for choosing Survicate for your marketing needs! ~Paulina from Survicate

Mehdi
Fransa dahilindeki Product Designer
Tüketici Hizmetleri, 11–50 Çalışan
Yazılımın kullanım amacı: 1-5 ay
Değerlendirici Kaynağı

Great product

4,0 2 hafta önce Yeni

Yorumlar: Pretty good. Small problem with bugs and data display, otherwise the tool is really good.

Artılar:

Very cool survey builder. That side of the app is pretty good especially as a designer who can use it make "prototype" and test the survey before using it.

Eksileri:

Impossibility to add multiple apps on the same workspace. Since each app has it's own Amplitude

Dikkate Alınan Alternatifler: UXCam

Survicate Ürününe Geçme Nedenleri: Price and overall feature available like mobile easy integration, possibility to use the API, the way survey are created.

Savannah
ABD dahilindeki Sr. Qualitative Researcher
Mali Hizmetler, 1.001–5.000 Çalışan
Yazılımın kullanım amacı: 6-12 ay
Değerlendirici Kaynağı

Helpful tool, great service

5,0 geçen ay Yeni

Yorumlar: Overall, the experience is good but definitely has room to grow, especially with analysis.

Artılar:

I like the service! They are very helpful and prompt.

Eksileri:

I want more analysis tools - crosstabs would be extremely helpful.

Survicate Yanıtı

2 hafta önce

Hi Savannah, Thank you for your thoughtful review! We're delighted to hear you're enjoying our tool. Your feedback is very valuable - we're actively working on expanding our analytics capabilities. We appreciate you choosing Survicate for your research needs and are committed to growing our platform to better serve teams like yours. ~Paulina from Survicate

Yannick
İsveç dahilindeki Salesforce Admin
Mali Hizmetler, 51–200 Çalışan
Yazılımın kullanım amacı: 1-5 ay
Değerlendirici Kaynağı

Great quality for the price

4,0 2 hafta önce Yeni

Artılar:

The tool is easy to set up and pricing is competitive

Eksileri:

Some small issues with integrating with Salesforce

Lisa
ABD dahilindeki Product Manager
E-öğrenme, 51–200 Çalışan
Yazılımın kullanım amacı: 1-5 ay
Değerlendirici Kaynağı

Great survey product

5,0 2 hafta önce Yeni

Artılar:

you can use it as a web overlay on your website as well as a link you can share.

Eksileri:

That if you want to create different kinds of surveys (web overlay + link sharing) that these have to be 2 distinct surveys instead of the same survey

Chintan
Hindistan dahilindeki Director IT
İş Malzemeleri ve Ekipmanları, 11–50 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

Fine Survey Tool

5,0 2 hafta önce Yeni

Yorumlar: Its a good tool for surveys. We use it exclusively for sending NPS surveys and it works well. Best part is that it integrates with mailchimp seamlessly, we dont need to do any external linkage.

Artılar:

great UI and user friendly system. Powerful NPS tool.

Eksileri:

expensive, it doesnt have any plans for infrequent users like me.

Sandra
Avustralya dahilindeki Senor Marketing and CRM Coordinator
Hastane ve Sağlık Hizmetleri, 501–1.000 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Survicate integrates well within our marketing efforts

5,0 2 hafta önce Yeni

Yorumlar: I am very pleased with Survicate, but I notice that many competitors are emerging in the market. It is essential to listen to your clients and continue evolving the platform without putting pressure on them to increase prices. Survicate has been seamlessly integrated into our marketing efforts, and we can share logins across the company with different levels of access.

Artılar:

Integration with ActiveCampaign and the template library. The usage of the tool is very easy.

Eksileri:

We are currently on a legacy pricing plan, which restricts our access to many features. Survicate requires us to upgrade to access these features, effectively doubling our current costs. I believe this situation should be handled differently, considering we are legacy clients. While some incremental changes may be reasonable, it feels unfair to compel us to upgrade in this manner. Additionally, we are experiencing issues with duplicate survey responses, which are also being captured by the chatbot. Cleaning up these duplicates is currently a manual process, and I feel there should be better solutions within the tool. It would be helpful to add a sorting filter that brings all duplicate survey responses together, rather than requiring us to go through all answers to identify them. Improvements are needed in this area, such as the ability to remove or exclude duplicate responses and a better system for identifying chatbot inputs.

Atour
ABD dahilindeki Analyst
Araştırma, 51–200 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

The strength of Survicate is its capacity to launch surveys with targeted audiences.

5,0 2 yıl önce

Yorumlar: In order to generate intelligent lead profiles, Survicate gives firms the ability to create surveys that may precisely target the correct people.

Artılar:

We can determine client behavior, trends, and other relevant factors with the help of the program Survicate. This is accomplished via survey tools that are built into websites. The program helps me manage quick surveys and gather customer feedback regarding their website, services, and products.

Eksileri:

Although we have the option to create our own tags through the survey links, I wish it was a little more user-friendly. Perhaps adding a dynamic component would allow us to keep the same survey copy while having it respond differently to diverse audiences.

Damian
İspanya dahilindeki Digital marketing specialist
Ulaşım/Kamyonculuk/Demiryolu, 1.001–5.000 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

Great tool for collecting feedback both on web and app

5,0 3 ay önce

Yorumlar: At our company, we use Survicate to collect feedback from our users across our different sites, in different languages, both on the web and in the app. We love the versatility of creating segments and showing a specific survey to a specific group of users. Plus, we link these surveys to our screen recording software, so we have the feedback and what the user did in the meantime - a great mix to solve problems.

Artılar:

Easy of use, pricing, versatility, scalability, support, integration with other tools, "topics" functionality... it was a great discovery for us and offers all we need for our end-user surveys.

Eksileri:

For our necessities I have no complaints about it. Maybe more design options, but they release new features from time to time.

Survicate Yanıtı

3 ay önce

Hi Damian, Thanks for the fantastic review. We're thrilled Survicate is working so well for your multilingual, multi-platform feedback needs. Love hearing how you're using our segmentation and integrating with screen recording - that's a powerful combo! We're always working on new design options, so stay tuned. Keep rocking those surveys! Survicate Team

Cat
BK dahilindeki CRO Manager
Otomotiv, 501–1.000 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

A brilliant, intuitive survey tool for digital marketers of all levels.

5,0 3 ay önce

Yorumlar: No matter your level of digital expertise, Survicate stands out as an exceptional survey tool. It’s intuitive, fully customisable, and backed by outstanding customer support.

Artılar:

Setting up new surveys is straightforward, whether starting from scratch, using their templates, or leveraging their AI tool. I appreciate the ability to quickly extract data manually or use their clever insights AI to categorise user responses into digestible outputs. As a CRO manager, I no longer need to spend hours digging through user comments to find bugs or optimisation areas. I particularly love that it can integrate with our A/B testing tool, allowing us to launch surveys and gather feedback across different experiments.

Eksileri:

The mobile survey design could be improved.

Survicate Yanıtı

2 ay önce

Hi Cat, Thanks for the amazing review. Thrilled you're loving our intuitive setup, AI insights, and the integration with your A/B testing tool. We'll work on improving mobile survey design. Appreciate the shout-out to our versatility and support! Survicate Team

Chris
ABD dahilindeki Survey Specialist
Sağlık, Sağlıklı Yaşam ve Fitness, 201–500 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

Survey guy at Balance of Nature

5,0 3 ay önce

Yorumlar: I have had a pleasant overall experience and really enjoy using this tool.

Artılar:

I like how accommodating the staff is and how they are always looking for ways to improve the product.

Eksileri:

I wish there were style customization options in the analyze dashboard.

Survicate Yanıtı

3 ay önce

Hi Chris, Thanks for the great feedback. We're glad you're enjoying Survicate and find our team accommodating. Noted on the analyze dashboard customization - we'll add that to our list. Keep the ideas coming! Survicate Team

Graeme
Jersey dahilindeki Group Quality Lead
Sigorta, 51–200 Çalışan
Yazılımın kullanım amacı: 6-12 ay
Değerlendirici Kaynağı

AI Driven Customer Feedback

5,0 2 hafta önce Yeni

Yorumlar: The overall experience has been very positive and Survicate has provided us with a very useful tool in understanding what our customers think and acting on their feedback at a reasonable cost.

Artılar:

The survicate platform is really easy to use and provides us with customer feedback in an easy to digest format. The AI insight tools in particular have been incredibly helpful for us as a business allowing us to quickly analyse large volumes of customer feedback and pinpoint any issues with our customer experience that require action.

Eksileri:

I don't have any specific cons and the platform is regularly adding new features which I appreciate. We did have a minor billing issue once but this was resolved promptly by the service team.

Jon
Almanya dahilindeki Product Manager
İnsan Kaynakları, 51–200 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

Intuitive and sleek

5,0 3 ay önce

Artılar:

Very intuitive to use, possible to create good looking in-product surveys (compared to other providers)

Eksileri:

We had some stuff which needed tech effort where it would've been cool to solve it directly in Survicate (e.g. triggering survey on a specific schedule)

Survicate Yanıtı

3 ay önce

Hi Jon, Thanks for the great feedback! Glad you're finding Survicate intuitive and sleek. Noted on the scheduling feature - we'll add that to our idea list. Always aiming to reduce tech effort on your end. Cheers, Survicate Team

Julio
Julio
ABD dahilindeki Head Of Information Technology
Doğrulanmış LinkedIn Kullanıcısı
Mali Hizmetler, 10.000+ Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

A strategic partner for IT teams

5,0 2 hafta önce Yeni

Yorumlar: We find Survicate ideal for collecting direct feedback and tailoring surveys to the specific needs of each team or project. It's also invaluable for evaluating new tools and technologies, measuring team efficiency, and optimizing support processes, making it an indispensable tool for our teams.

Artılar:

Survicate is a tool that enables IT teams to turn data into actionable insights, improving service quality and user satisfaction. By providing an easy-to-use and highly customizable platform for collecting and analyzing feedback, it becomes a strategic partner for any organization seeking to optimize its technology operations.

Eksileri:

I don't have any negative comments to raise.

Caroline
ABD dahilindeki Dir Customer Success
Hastane ve Sağlık Hizmetleri, 11–50 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

Great survey tool for all things surveys

5,0 3 yıl önce

Yorumlar: Overall, great experience - just get in and play around with the features, because there are a ton of features and possibilities - and they are well orgnaized. I love the suggestions and the ability to edit from a template - and download results (with paying version). You do get a LOT from the free- which is also great.

Artılar:

Love the ease of most integrations, especially Intercom, and how easy it is to create surveys - whether from scratch or from a template. Very easy to ensure a non-biased question and have great data capture options

Eksileri:

I found it frustrating to send a single link but have it collect identified information, without using an email tool - without integrating the survey into Intercom or Marketo or another email tool, sending an identified email link is cumbersome - we often have those emails blocked by email servers, so being able to one-off send a link is important.

Adam
BK dahilindeki Lead Engineer
İnternet, 51–200 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

Survicate - Great Survey Tool for Mobile!

5,0 3 ay önce

Yorumlar: Overall a really great experience and would 100% use it again in a future project

Artılar:

Survicate makes it really easy for us to get feedback on the fly without new deployments on mobile (we use React Native). Its been invaluable at getting fast feedback

Eksileri:

We face occasional problems with newer technologies such as React Native, and Zapier but once we raised them to Survicate they did resolve them :)

Survicate Yanıtı

3 ay önce

Hi Adam, Thanks for the great review. Glad we're helping you get quick mobile feedback with React Native. We appreciate your patience with occasional tech issues and always aim to resolve them fast. Your "100% would use again" means a lot! Survicate Team

Jessica
Almanya dahilindeki Head of Marketing
Spor, 51–200 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

Very good experience with Survicate

4,0 3 ay önce

Yorumlar: Overall the customer support with [sensitive content hidden] is very good, quick and he is very reliable.
The took is easy to use, just needs a few features to take it to the next level.

Artılar:

The tool is very intuitive and flexible.

Eksileri:

Not being able to download the reports as one full PDF report. I have to download one question at a time.

Survicate Yanıtı

3 ay önce

Hi Jessica, Thanks for the awesome feedback! We're glad you find Survicate intuitive and flexible. We hear you on the PDF reports - we'll look into offering full report downloads. And it's great to hear our support team is taking good care of you. We're always working on new features, so stay tuned for more improvements. Keep the suggestions coming! Survicate Team

Josh
Kanada dahilindeki Senior Manager, Research and Insights
Mali Hizmetler, 201–500 Çalışan
Yazılımın kullanım amacı: 6-12 ay
Değerlendirici Kaynağı

An amazing tool supported by an incredible team!

5,0 3 ay önce

Artılar:

Survicate is an immensely robust and versatile tool that looks great and works well, but the above-and-beyond factor is their incredible attentive and responsive team that provide high-touch and timely support to make sure we're able to work as effectively as possible!

Eksileri:

Missing some additional features at present like custom skip logic, though it is on the roadmap!

Survicate Yanıtı

3 ay önce

Hi Josh, Thanks for the awesome review. We're thrilled you're loving Survicate and our support team. We hear you on the custom skip logic - we'll look into it. We'll keep working to wow you! Cheers, Survicate Team

César
Kolombiya dahilindeki Chanel monitoring analyst
Sigorta, 1.001–5.000 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

A complete tool for measuring experience

5,0 2 hafta önce Yeni

Artılar:

It's a complete tool for our customer and user experience measurement, giving us appropiate information and feedback with its new AI module

Eksileri:

Currently it's unavailable for some apps that use older platforms

Ola
Polonya dahilindeki UX Researcher
Eğlence, 1.001–5.000 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

A great tool

5,0 2 hafta önce Yeni

Yorumlar: Survicate has transformed the way we gain insights about the users. I'm very happy with this service.

Artılar:

Very flexible tool enabling you to get to know your users. Beautiful and functional interface with charts and graphs that neatly communicate survey outcomes visually.

Eksileri:

Survey logic features are quite limited. AI features are promising but not good enough yet to be really useful.

Pedro
Polonya dahilindeki Product Marketing Lead
Bilgi Teknolojileri ve Hizmetleri, 201–500 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Easy to use and amazing support!

5,0 3 ay önce

Yorumlar: Great experience overall, whenever we had a difficulty they were always there to help, and that's an extremely important piece for our overall happiness with Survicate

Artılar:

How easy it's to display the survey and gather feedback for our app + their support is incredible.

Eksileri:

Used to be the date segmentation that lacked specific options "after this date", "before this date" etc — which they already improved.

Survicate Yanıtı

2 ay önce

Hi Pedro, Thanks for the great review! Thrilled you find Survicate easy to use and our support top-notch. Glad we improved the date segmentation for you. We'll keep working to keep you happy! Survicate Team