ISL Light Kullanıcı Yorumları ve İncelemeler

Easy Remote Support

Artılar:

Such an easy product to use, I have been using it for a number of years now and will continue to do so! I have a list of all my servers and can just double-click to launch into them. When it comes to providing remote - ad-hoc support - I can simply direct my client to a website - give them a code and we're up and running in no time. This is so much easier than asking people to install an app first, and then give me a code and password etc. Just simple remote support.

Eksileri:

The only minor issue is that I sometimes can't copy/paste between my host machine and the remote machine... this could be due to my Mac making a restriction tho!

Market Leading Remote connectivity software

Yorumlar: Brilliant, we've been with them for 4-5 years now after switching from Log me in as they put their prices up just as we expanded our team, ISL were great to deal with.

Artılar:

Its very easy to use, quick to connect to users machines and never seems to freeze or have connection issues, which is vital to our business

Eksileri:

There is nothing to dislike about ISL. They contact us in good time about our renewals, the comms are really friendly and they are just a nice company to do business with

Dikkate Alınan Alternatifler: TeamViewer Remote

ISL Light Tercih Etme Nedenleri: cost and the friendly attitude of the ISL team

ISL Light Ürününe Geçme Nedenleri: Felt like the right decision, after the help and discount offered

ISL Light

Yorumlar: We mostly support people in the USA, Denmark, Arab emirates.

Artılar:

slo support, multiple monitor connect is nice

Eksileri:

I can not prepare a remote access in advance. I have to open software, generate session ID and then wait a really long time for the installer to tell the customer to download it. Generating link is nice, but I still need to be there at the beginning. It is really confusing whenever session drops, sometimes it reconnects and writes some data into chat window? why chat window? Whenever you have chat open and remote and also file transfer it is really hard to manage all those windows. Audio chat would also be nice. Connecting to some remote in Arab Emirates can take up to 5 minutes. Having multiple administrators use the same Session ID would be also a nice feature.

Robust, reliable and worth every penny

Yorumlar: The product is robust and reliable and although I have tried competitors free versions, I know that it is well worth paying for.

Artılar:

It is easy for my users to setup and connect with me, especially my mum who likes to complicate things.

Eksileri:

The icons for transferring files between computers I often click the wrong one. A minor issue.

ISL - A great tool for remote access

Yorumlar: Overall it has been an incredibly useful product for the price and has assisted with many projects recently.

Artılar:

ISL is fast and responsive to remote onto client machines. Easy to add unattended machines and share access internally.

Eksileri:

ISL is lacking some features of higher-profile remote tools such as NinjaRMM or N-ABLE RMM. However this can be overlooked with the price and value for money.

Gret Remote Acccess Software

Yorumlar: This is the best, most intuitive remote access software for tech support technicians that service multiple clients.

Artılar:

Accessing remote devices using ISL is easy. I have the app on my main PC, my laptop, and my phone. Being able to work on a device from my phone means I don't have to be tied to a computer for tech support. Everything works, always.

Eksileri:

When moving devices to groups, and dropping it, the screen refreshes and goes back to the top of the list. If I am moving devices, I don't want to keep scrolling down. Would be nice to select multiple devices and drag and drop to the group. Also, would be nice to create an access password per group. Since I service multiple companies, it would be nice to select group and change password for entire group.

Dikkate Alınan Alternatifler: TeamViewer Remote

ISL Light Tercih Etme Nedenleri: It was too expensive and you had to know the local password to the PC to connect, where as with ISL, you just have to know the access password.

ISL Light Ürününe Geçme Nedenleri: The main issue was cost, the second was the ability to organize clients into groups, use my cell phone *HUGE*, and not needing the local admin password to log in.

Good remote access software that does not break the bank.

Yorumlar: Overall this has been a great tool. I have used many other software in this field but so far this one is the best value.

Artılar:

Very easy to use. Has everything you could ask for in a remote desktop application. UI is easy to navigate and understand.

Eksileri:

The only con I could even give it is when you set unattended access and then go to connect to that machine it downloads and executable every time. You can just label and save that .exe and use it instead of clicking the connect in the portal. Having more than 500 end users though I just do not want to have to dig through .exe's to find the one I want.

A solid product for quick remote support

Yorumlar: Much better than we expected for the price, has done everything we wanted it to and more, although there are always areas for improvement.

Artılar:

Excellent value for money! Very easy to transfer files, just drag and drop. Quick and easy to access unattended machines. Secure with multiple password layers. Once deployment is set up, it's quickly scalable. Concurrent user pricing model is much better than per user. Customer support is always available and helpful via online chat.

Eksileri:

Unable to see any info about unattended computers such as the username of the logged in user, or a screen preview. Deployment is a little fiddly, it would be easier if you could just download a customised MSI without having to wrap up the commands. There is no easy way to transfer existing ISL clients from one support provider to another. Sometimes the client needs restarting to get all features working again (especially Ctrl+Alt+Del). Product names are a little confusing, which version do users/customers need to install? No easy customisation options with company logos etc.

Dikkate Alınan Alternatifler: TeamViewer Remote ve AnyDesk

ISL Light Tercih Etme Nedenleri: Cost for a growing business was too high with other competitors.

Geçiş Yapılan: TeamViewer Remote ve AnyDesk

ISL Light Ürününe Geçme Nedenleri: Unlimited unattended clients. Concurrent user pricing model. Value for money.

Easy to use, it just works.

Yorumlar: Having used ISL for 10+ years i can say it has been great to use everyday. It's very easy and it just works everytime.

Artılar:

It is very easy to use on both computers and mobile devices.

Eksileri:

The reporting of end device hardward and software could be better. A simple report to view all devices or groups of devices in one place.

very reliable

Yorumlar: The unattended option is perfect and always available. Possibility of having multiple operators helps a lot.

Artılar:

It's very easy to install, reliable and I haven't found any incompatibilities in any of the installations I've done.

Eksileri:

The web's interface for changing passwords and other actions is a bit jary. The price is a little more expensive than other programs with similar features.

Dikkate Alınan Alternatifler: TeamViewer Remote

ISL Light Ürününe Geçme Nedenleri: ease of use and experiences I had already had with the product

Does the job

Yorumlar: Moved away from one of the leading platforms, some features are better others not quite there. Overall the platform is fine and allows us to conduct remote support well.

Artılar:

Customer service and support. Keen to engage and help. Simple pricing.

Eksileri:

File sharing could be improved. Quality of connection sometimes lags.

A daily user who is very satisfied with the software compared to older competing features.

Yorumlar: I was glad to know the software. I didn't know the software before. After a one-day trial, I really liked using the software. highly recommend.

Artılar:

User friendly. Many interface languages. stability. speed.

Eksileri:

I would be happy if the software updated to a dark theme interface.

Great for looking after our customers

Artılar:

Ease of use for our customers, great support (chat based).

Eksileri:

No cons, it's brilliant. We self host it and it's never let us down.

Great product

Artılar:

Reasonably priced product and works very well

Eksileri:

Lack of immediate prompt for admin rights Having to switch into restart mode to get back on after restart

ISL - The remote to go for MSP's

Artılar:

pricing and support is great, deployment and use is easy and straightforward , it just works !!

Eksileri:

would expect some more features for onboarding silently but sometimes less is more

IT review of daily use

Yorumlar: Great to use for anyone in the IT profession.

Artılar:

Its ease of use Quick remote desktops to multiple clients Easily deployed to all my clients and end user machines Filtering of clients on the ISL page Search feature

Eksileri:

Screen quality can be hit and miss but not a major issue Connection speed can be slow sometimes but i guess thats also attributed to the speed on the clients end

Nice Product

Yorumlar: Good Product and would will continue to use in the future.

Artılar:

Easy to use and works well. Also if you need help you get it from ISL

Eksileri:

Some customer have issues installing / running the product

Remote Access Using ISL Light

Yorumlar: Excellent, i can not operate without ISL LIght. This is key to my business and enables me to easily provide remote support to my Clients.

Artılar:

ISL Light is very easy to setup and use. My Clients have very little difficulty in allowing me to gain control of their screens. Now that i can access multiple screens at the same time i can be more productive and keep on top of my work load.

Eksileri:

Nothing, ISL LIght does evething i nedd to run my business.

Long term user

Artılar:

Connection using the AlwaysOn setup is excellent and very quick to establish a connection to a remote PC.

Eksileri:

On demand client setup could do with some prompts on the administrators end to describe what the user might be seeing. Often a user will start to read out a security warning and ask what to do so would be good to know what these might be as they seem to differ slightly, maybe from browser to browser.Initial setup to connec to a Mac is tricky and seems to involve changing system settings for screen recording. A quick link to help for this would be useful when establising a connection to save time.

Isl online

Yorumlar: Very good product .

Artılar:

So easy to use Very fast and efficient helping our customers

Eksileri:

Sometimes have issues with customers firewalls (not isl fault)

Great tool

Artılar:

We made the switch from Teamviewer a couple of years ago (when they tripled the price on our renewal) - and it does everything we need :-). The few times we've needed to contact support they've been fantastic.

Eksileri:

The app isn't the best, but it still does the job.

Great Product For IT HelpDesk

Artılar:

We've used ISL Online for many years now within our Help Desk and Sales Team and have found it to be the best and most cost effective product on the market. Simple to setup and very easy to use.

Eksileri:

Nothing - very happy with the current functionality.

ISL Light

Yorumlar: I have found my time working with ISL Light very good. Never really needed to call on there support.

Artılar:

I find ISL Light Simple to Use. Easy for my Employees to download and Allow me access to support them

Eksileri:

There is nothing that I particularly dislike About it

ICT Technician

Artılar:

Allows remote support at a reasonable price

Eksileri:

Copy and paste option is hit and miss works 50% of the time.

Great product

Artılar:

Excellent product which allow quick remote access into an external environment

Eksileri:

Price point could come down a little to be mmore competitive