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Lucky Orange Hakkında
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It's difficult to slate the platform considering the price point - Lucky Orange is by far the most affordable (and probably best value for money) heatmapping tool out there.
Its a little bit difficult to learn but as all applications you can learn it.
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Değerlendirmeleri filtrele (226)
Look no further
Yorumlar: Overall the experience has been great
Artılar:
I like the interface and the responsiveness of the software, it is very accurate and the filters available give me great insights. The other thing that I love is the user profiles that monitor how many times the user has visited and on what devices etc.
Eksileri:
For me I cannot fault lucky orange. I would like to be able to see further into the past (they have improved this with the latest update) but it's not a big deal.
Lucky Orange Yanıtı
2 yıl önce
Wow, these are the words we love to hear! So glad that you've been able to discover valuable insights from our tools to optimize your website. Please don't hesitate to let us know if there's anything else we can do for you. Happy tracking! Cheers - Bradley from Lucky Orange
User friendly & Critical For Businesses
Artılar:
I find Lucky Orange incredibly user friendly. Not only that but it’s super informative with the most critical info needed to run my business. The visitor recordings are SO helpful and have informed multiple changes on my website.
Eksileri:
Would love to see more real-time customer service in the future.
Lucky Orange Yanıtı
5 ay önce
Thanks for your review! We designed Lucky Orange to be user friendly for all, whether it's your first website or you're a website developer. It sounds like we were able to impress you with both the UI and technology! Visitor recordings are our favorite too. Getting the front row seat to watch what someone actually does on your website is truly invaluable. Regarding real-time customer service, we value your feedback and have already shared it with the rest of the team. Thanks again for your review, and don't hesitate to reach out if we can help in any way. Happy tracking! Cheers - Emilia from Lucky Orange
Lucky Orange is a Critical Tool at a Great Price
Yorumlar: I've only had to contact customer support one time and they were very quick to respond and resolve my issue. They seem like a talented group of people. Very professional and excellent customer service.
Artılar:
What I like most is that I can watch my potential customers sessions exactly from their perspective while they are on my site. Doing so makes obvious the differences between where I thought a customer would go verses where they are actually going. This helps me determine what changes and improvements I need to make. It identifies errors that I didn't know were happening. It shows me areas where customers have trouble finding things or navigating. I also love the live view feature and can watch customer's sessions from their perspective in real time. I've been able to walk users through things.
Eksileri:
The videos sometimes don't load well for me or I have to keep clicking the play button. That could be because I'm using FireFox on a VPN with very heavy threat protection. Despite that, the playback is adequate and I have not pursued a resolution to that issue. Still totally worth it. Although the video information is critical and extremely helpful, it actually can seem torturous and highly annoying to watch customer sessions because they click all over the place other than what I want them to click on. I can't watch that for very long and sometimes my customers will be on my site for close to an hour before they buy. I only really watch sessions where the user visited more than 3 pages.
Lucky Orange Yanıtı
2 yıl önce
Thank you for leaving us a review! Using live Session Recordings and Chat to direct your website visitors is a great way to understand where they might have trouble navigating your site. Using a VPN is likely why you are running into problems while viewing Sessions. If you send us an email to Support@luckyorange, we can ensure there isn't something else at play. Happy tracking! Cheers - Bradley from Lucky Orange
Lucky Orange To Track User Activity
Yorumlar: I was please with the overall functionality of the app and the ability to integrate it with my e-commerce platform.
Artılar:
I liked being able to easily track my customers' movement on my website.
Eksileri:
Sometimes the recording of the customer activity seemed to miss data points.
Lucky Orange Yanıtı
2 ay önce
These are words that we love to hear! The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. Regarding the issues you experienced with recordings, could you please reply to my last email with more information? Our team would love to see what you've experienced and find a resolution. We appreciate the time you took to write this review and share the Lucky Orange love. We're here if you have any questions, and I'll be watching for your email! Cheers - Jordan from Lucky Orange
The heatmapping and website analysis tool you need for your business
Yorumlar: It has been quite good and was a good transition away from another provider we used to have that didn't really give us the information we needed.
Artılar:
I like that it provides a very easy display of your heatmapping so that you can make changes and adjustments to your site/landing pages for better conversion.
Eksileri:
The funnel feature doesn't seem to work at all. It doesn't accurately track how far people make it through your funnel...and the data retention that Lucky Orange has is quite minimal. It'd be great if we could see data that extends beyond 60 days...
Lucky Orange Yanıtı
9 ay önce
Thank you for your review, Quynh! We love that you’ve been able to gain so much insight from our tools! Heatmaps are a powerful way to see where people interact with your website. Visitor behavior really makes a huge difference in your conversion optimization efforts. Regarding your cons, could you please reach out to [email protected] referencing this review? Lucky Orange offers extended data storage beyond 60 days, and we would be happy to walk you through it. Additionally, we would like to investigate what you’re experiencing with our conversion funnels. Simply send us an email to get the ball rolling. We look forward to hearing from you soon! Cheers - Emilia from Lucky Orange
An easy tool to understand your website performance
Yorumlar: Overall, this is a great tool that helps us a lot in measuring the performance of our website.
Artılar:
I like the simplicity of setting it up and the clear visualization of the data.
Eksileri:
I didn't like the funnel-building experience, as it has been a bit too complicated for me.
Lucky Orange Yanıtı
7 ay önce
Thanks for leaving us a review! We love to hear that Lucky Orange has been the tool you need to dive into visitor insights to understand what they are doing and experiencing on your website. Google Analytics is a great tool, but you’re left to connect the analytic “dots” to make sense of your traffic. Lucky Orange paints the entire picture for you instead! Regarding your comments about funnels, I would be more than happy to walk you through our funnels, how to set them up and how to understand the results. Simply reply to my last email to set up a time to meet. I look forward to hearing from you, and thanks again for your review! Cheers - Emilia from Lucky Orange
Dikkate Alınan Alternatifler:
Great tool
Artılar:
I love that I can watch my customer journeys in real time. It's so helpful for UX design, product development and buyer intent tracking.
Eksileri:
I wish I didn't have to pay for it because I'm an early-stage start-up but it's a service worth paying for.
Lucky Orange Yanıtı
geçen yıl
Thank you for your review! We're happy to hear that watching real-time customer journeys has been helpful for your UX design, product development, and buyer intent tracking. Providing you with actionable insights is what we aim for. Thanks again for your review, and happy tracking! Cheers - Bradley from Lucky Orange
A range of useful optimization tools to help understand your customers better!
Yorumlar: After using HotJar from the beginning of time, I recently stumbled upon LuckyOrange and helped my organization implement its' use immediately. I enjoy learning and recording how our users interact with our website. LuckyOrange has opened my eyes to so many things that I didn't know about. In my opinion, LuckyOrange is the best tool out there for Quantitive research.
Artılar:
1) Set-up & Website Impact: LuckyOrange takes less than 10 minutes to set up and the best part is - It doesn't affect the speed of my site at all! I try my best to keep my site's loading speed under 3 seconds (for various reasons), so this is one of the many reasons why I choose to use LuckyOrange. 2) RealTime Tracking: LuckyOrange lets you see who's on your website and through which channel they found you. 3) Session Recordings: LuckyOrange makes recordings of your visitors' sessions. These recordings will provide you with a detailed playback of how people use and interact with your website. This feature helps me spot all aspects that are killing my conversions. 4) Data Interpretation: The analytical data and statistical reports that LuckOrange gives you is easy to understand and study. 5) Integrations: LuckyOrange seamlessly integrates with HubSpot and places the recordings directly on their respective contact timelines. 6) Identifying Abandonment: Conversion Funnels help you study the flow of your user navigation, ultimately helping you identify and solve abandonment issues. 7) Form Optimization: Form Analytics help you zero in on which part of your forms need to be optimized. 8) Chat Option: I already have a different chat client that I am currently using. However, for people who don't, LuckOrange gives you the ability to speak directly to your client in order to guide them through the conversion process, if necessary.
Eksileri:
1) Redundant or Unnecessary Recordings: It would be nice if LuckOrange can allow you to delete unnecessary recordings. 2) New Tabs: It would be more convenient if new recordings open in a new tab.
Great App to Track Behaviour
Yorumlar: Happy that we can track customer behaviour to better enhance our store.
Artılar:
Very insightful. Helping to development a better understanding of our customers behaviour.
Eksileri:
Limited number of sessions for the price.
Lucky Orange Yanıtı
3 hafta önce
Thanks for leaving us a review! Getting that front-row experience to see how your customers use your website makes all the difference in growing your business. The more you know about how they engage and interact with your site, the more you can identify possible conversion pain points and enhance the customer experience. Let’s talk about our pricing for a moment. Our pricing is designed to scale as your business grows, starting with a free plan to get you started. We also offer a plan specifically designed for Shopify merchants who are just getting started. Each trial and plan, including our free plan, offers full access to all of our 20+ features. I would be more than happy to walk you through our features and help you find a plan that fits your budget and traffic needs. Simply reply to my last email to get the conversation started. I look forward to hearing from you soon! Cheers - Justin from Lucky Orange
Great product
Artılar:
Great Support, competitive prices, useful
Eksileri:
Some bugs;, not very easy to use and straigthforward
Lucky Orange Yanıtı
geçen ay
We appreciate your review! Being able to see firsthand how customers spend time on your website can make a huge difference for your website and customer experience. It sounds like you've run into some issues, and we would like to talk to you about them. We offer all of our users a free 15-minute call to introduce our 20+ features and answer any questions, and I think you would really benefit from the call. We would also like to look into what bugs you have experienced. At your earliest convenience, please send an email to [email protected] referencing this review. We'll find the best time in your schedule to connect. We look forward to hearing from you soon! Cheers - Jordan from Lucky Orange
The tool is comparatively cheap and has a great functionality
Artılar:
I like the pricing and the functionality. Especially for a startup, it's a good bang for our buck.
Eksileri:
Surveys are really much wanted. I am tied to just one question per survey and can't really rely on it.
Lucky Orange Yanıtı
2 yıl önce
Thank you for the review! So glad you've found value in our software. Understanding user behavior is one of the most beneficial ways to optimize your website. I'll pass along your feedback to the rest of the team. Happy tracking! Cheers - Bradley from Lucky Orange
Great value for marketeers with limited time and budget
Yorumlar: I was looking for a simple and affordable tech to help assist our conversion optimization goals. Honestly, I did test out its competitors like VWO and Optimizely which are certainly loaded with some great features, glorified UI and excellent support, but all that also accompanies hefty monthly subscription cost and implementation time. If your marketing goals are clear and you want the product to start getting the job done fast and efficient, Lucky orange is your value for money.
Artılar:
I came across Lucky Orange while browsing on the internet for tools to help assist our conversion optimization goals. I decided to give it a shot and was already impressed by how simple they made its setup and get started. Took me 10 minutes to link it up with our landing pages and another 10 to setup the dashboard. The recordings feature is great, but the quality of the live view of visitors on website is phenomenal. I love the dashboard, especially the ability to create multiple funnels and observe their performances through their daily or weekly auto-generated reports via email.
Eksileri:
It's quite evident that UI isn't their most important focus. It's definitely trailing in the branding game of today's b2b saas products. But if one is ok to overlook the glorification of software elements, the core of the product is strong and gets the job done. It skipped tagging from some recordings from time to time, but I reached out to their support team and they immediately helped us fix it.
Lucky Orange Yanıtı
5 yıl önce
Thanks for the review, Sayam! We're thrilled you've been able to leverage Lucky Orange to help improve your website and drive more conversions. Having your website statistics and visitor behavior in one tool helps your business make the best decisions for your customers. Thank you for this five-star review! Happy tracking! Cheers - Justin from Lucky Orange
Straight forward onboarding and easy to learn
Yorumlar: Overall this has been such a great tool to track user frustrations we aren't able to locate in app. I personally am loving their new discovery tool to be able to do this. We also set up additional event tracking for new features and can now filter view to see users who have utlized these new features and if they are using them to improve their productivity or if they aren't able to complete certain actions.
Artılar:
I picked up using Lucky Orange after another team member set it up. In resuming setting this up it was pretty easy after reviewing the interface and a few YouTube videos on how the platform worked to resume some settings and implement a new survey. I do wish knew more about locating the help center and finding those like initial articles. The cards within the overview page show tutorials that are super helpful to guide you as a user and are ultimately what helped me move forward in reviewing user sessions and setting up events.
Eksileri:
I didn't realize I had an issue with the content security policy section and that this was causing a portion of user data to not be captured. In hopping into an onboarding call with [sensitive content hidden] she quickly noticed the issue and made notes to follow up with sending me the details on how we can correct this. As someone on the product team between the teams who implement and work with this I wouldn't be able to notice this wasn't set up correctly. It would be nice to have like a connection check or checklist in app to ensure we are up to date and connected on certain things.
Lucky Orange Yanıtı
4 ay önce
We appreciate the time you took to leave us a review! Thrilled that you’ve enjoyed using visitor behavior to spot user frustrations and isolate pain points in your app. Overview and Discovery are two of our favorites too! Regarding your CSP issues, I’m glad we were able to connect and get it resolved. We value your feedback and have already shared it with our product development team. Again, thank you for your review, and we’re here if you need anything. Cheers - Emilia from Lucky Orange
Best heat mapping for the money
Yorumlar: Lucky Orange has provided us with the heat mapping tool we need to gather more insight regarding how users are using our web pages.
Artılar:
The best part is the price. Lucky Orange is much more affordable than other heat mapping tools. It's also better. The heat maps are more reliable, show more data, and better capture the web page. Finally, as an agency, we also love that we can keep all of our clients under one account without paying for them each separately.
Eksileri:
The only thing I would request is better flexibility in creating filters for heatmaps and visitor recordings. Otherwise, this tool does everything I need it to do.
Lucky Orange Yanıtı
4 yıl önce
We love to hear that getting a front seat to a website's online interactions has been just what you needed to grow conversions and business for your agency and your clients. When you can understand what's preventing a positive customer experience, you can make real-time changes that result in happier customers (and clients). Thanks for this five-star review! Always here if you need anything from our team! Cheers - Justin from Lucky Orange
Great product with great customer platform
Yorumlar: These guys are great from platform implementation to continued customer service I am not a tech person and I can instantly tell when a tech company puts customer service before profits because they understand when I have questions it will take some additional time to answer my questions and these guys from day one have done exactly that very pleased with them.
Artılar:
Easy to setup and begin to use for the purpose of installing. I did not need to become an expert to utilize this software in a way that instantly added value to our web site build out.
Eksileri:
It would be nice for a fast way to block IP address' which there may be but I have not done enough research to verify. Sometimes I notice our own IP's often which I know can be blocked but just a quick button to do so would be nice.
Lucky Orange Yanıtı
5 yıl önce
Thanks for the review, Collin! As our founders have always said, you shouldn't need a Ph.D. in data analytics to recognize why people aren't converting. Love to hear that you've been able to get so much value and insight from Lucky Orange and use it to grow your website. We're always here to help if you need it! Cheers - Justin from Lucky Orange P.S. You can block your own IP address from being tracked. Here's the help documentation to guide you through the process: (https://help.luckyorange.com/article/30-can-i-block-my-own-ip-address-from-being-tracked-on-my-site). If you email [email protected], we can also take you through the steps.
Valuable Asset for CRO
Yorumlar: Despite some of the bugs, it is a powerful tool that regularly delivers. The customer support team are also incredibly helpful and professional.
Artılar:
Lucky Orange is incredibly easy to implement and is a valuable tool for ongoing CRO & UX improvements. We often use the heatmap and engagement tools to inform design and development work.
Eksileri:
The heatmaps can sometimes struggle with certain website pages when taking a screenshot. Additionally, we have had issues with logging int multiple times during the same session.
Lucky Orange Yanıtı
2 yıl önce
Thank you for your review of Lucky Orange, Luke! We're glad to hear that our tool has been valuable in informing your design and development work. It sounds like you've been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your website. Thank you for choosing Lucky Orange! We're here should you need any assistance. Cheers- Bradley with Lucky Orange
Sometimes old is better
Yorumlar: Used to love it. People don’t seem to chat as much with the new lucky orange as the old one.
Artılar:
I used to loved the classic lucky orange is was easy to use and was easy to set up different alerts
Eksileri:
The new lucky orange is not as good as the old one.
Lucky Orange Yanıtı
11 ay önce
Hi Donna - We appreciate your business and want to help you get the most out of the current version of our platform. My team would be happy to walk you through how to use our latest version including new features that weren’t available in our Classic version. Just send an email to [email protected] and we’ll get that set up for you. I look forward to hearing from you soon. Bradley from Lucky Orange
Does the job
Yorumlar: It has served its purpose for the most part, and for the price it's worth it. Admittedly, I could probably do a better job of learning the ins and outs, but something about the interface makes it frustrating to really dig in.
Artılar:
My favorite part about LuckyOrange is actually the surveys. We have gained great insights from our customers via the survey that shows on our cart page and offers a small discount in exchange for the customers' thoughts.
Eksileri:
The "Watch" feature is pretty glitchy and slow, and also doesn't show a lot of information on the page, most likely due to other apps interfering, but annoying nonetheless.
Lucky Orange Yanıtı
2 yıl önce
We appreciate your review, Josh! Surveys are such an incredible asset to a website, and we are thrilled to hear that you've been enjoying them! Have you had a chance to try our new multiple question surveys? We also offer personalized 15-minute introduction calls to help our users get more from their Lucky Orange, and we would highly recommend it. You can sign up for it here: https://calendly.com/lucky_orange_onboarding/15-minutes-new. We look forward to hearing from you soon, and thank you again for your review! Cheers - Bradley from Lucky Orange
Very eye-opening experience
Yorumlar: I am glad I have found the product. It had me redo and improve the entire website.
Artılar:
I mainly use customers' purchase behavior and heat maps, which allows to improve and make the website more shopper friendly.
Eksileri:
I wish there were tutorials how to analyze all data you get from LO, so you dont need to hire anybody to analiz the data.
Lucky Orange Yanıtı
5 ay önce
Thanks for leaving us a review! When it comes to improving your website experience, you need more than data points - you need to have access to watch what happens behind the digital curtain. Getting the front row seat to what people experience and do on your website makes all the difference. Regarding the tutorials, we do one better! We provide all our users with a free onboarding experience that helps you understand the visitor behavior data you're accessing and answer any questions you may have. This is an addition to our robust help center (https://help-preview.luckyorange.com/) and blog (https://www.luckyorange.com/blog) that can help you. Please send an email to [email protected] referencing this review to find the best time in your schedule for your free onboarding tour with one of our experts! We look forward to hearing from you soon, and don’t hesitate to reach out if you need anything in the meantime. Thanks again for your review! Cheers - Bradley from Lucky Orange
Satisfied with the app
Artılar:
I like the fact that you can view live visitors, view they're live shopping carts ect.
Eksileri:
Sometimes it does not give a picture of the recording and seems like it misses some of the recording
Lucky Orange Yanıtı
2 yıl önce
Thank you so much for your review! Love to hear that we can wow you with our technology, especially with our Live View and Session Recordings. Nothing feels better than finding ways that make your customer experience better than ever. We appreciate your feedback on your experience, and we've shared it with our team to resolve those issues. Thanks for sharing the Lucky Orange love, and we're always here should you need anything! Cheers - Bradley from Lucky Orange
Works as it's meant to
Yorumlar: The software itself works well, but the integration is not user-friendly.
Artılar:
I really like the heatmapping feature, the ability to set up tags to inform when users take specific actions, and reporting.
Eksileri:
We were unable to get the integration code to work, so we cannot view the lucky orange information in our CRM like we thought.
Lucky Orange Yanıtı
2 yıl önce
Thanks for taking the time to leave your feedback, Jill. Our support team will like to investigate more about your CRM connection issues. At your earliest convenience, send an email to [email protected] to get the conversation started. I look forward to hearing from you soon. Best Regards - Bradley from Lucky Orange
User friendly heatmap application
Yorumlar: I make a lot of landing pages with subtle differences. Lucky Orange clearly indicates which elements attract clicks and how, and I can also watch recording of site visitors within the app. Extremely useful for testing content.
Artılar:
I had been aware of Lucky Orange and its purpose for some time before deciding to purchase it for our Shopify store. Heatmaps can easily be considered an essential piece of tracking software for an e-commerce site, and Lucky Orange does it well. Their analytics are mostly redundant because of Google Analytics, but for their speciality, LO is great. It visualizes visitor data into something to be interpreted and acted upon.
Eksileri:
The current system of the heatmap loading over the page can confused people. Also, the heatmap is the big kahuna of Lucky Orange so don't hide it as some random tab! Some assume the app failed. Perhaps a more prominent indication of where the heatmap will go.
Easy to use, great information
Yorumlar: Easily worth the money to learn who is visiting and how customers perceive your website.
Artılar:
Visit recordings. Provided valuable information on how customers interact with the website's content.
Eksileri:
Chat feature could use some more customization options / features.
Lucky Orange Yanıtı
5 yıl önce
Appreciate the review, Greg! We love hearing that you're finding our features, especially session recordings, to be useful for your website. Understanding how visitors are using your website can make a world of a difference for your customer experience, website and business. I'm here if you have any questions! Thanks for spreading the Lucky Orange love. Cheers - Justin from Lucky Orange
Haven't seen an orange orange visitor yet :-)
Yorumlar: Lucky orange allowed us to see pretty much all of the visitor information that was important to us right out of the box. The UI is so intuitive and this really helped us get started without too much trouble figuring out where to find stuff. At some point in time, we needed to export some visitor data but the feature was only available for heatmaps and to our surprise, they announced the feature just a few months later. Overall, we now make data driven decisions efficiently with lucky orange
Artılar:
Great and easy to use UI, feature rich out of the box with a wealth of information on website visitors, worth paying for
Eksileri:
Live chat feature doesn't always show on website
Lucky Orange Yanıtı
2 yıl önce
Thank you for leaving us a five-star review! Great to hear that you've been making business decisions based on the insights you've gathered from Lucky Orange. Please don't hesitate to reach out if there's anything we can help you with! Cheers - Bradley from Lucky Orange
Best Web Analytics Tool
Artılar:
It captures and stores activities of website visitors in real time and you can see what actions your website visitors are taking in real-time.
Eksileri:
They recently launched a new version which I didn't like and I am still using the old one.
Lucky Orange Yanıtı
2 yıl önce
Thank you so much for the five-star review and feedback. Observing customer behavior on your site is a great way to discover pain points and understand the visitor experience. Please don't hesitate to reach out if there is anything we can help you with. Cheers - Bradley from Lucky Orange