---
description: Chattermill, avantajlarını ve dezavantajlarını keşfedin, ürün özelliklerini ve fiyatını öğrenin, kullanıcı yorumlarını ve incelemelerini okuyun. - Capterra Türkiye
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Chattermill Yorumları, Özellikleri ve Fiyatı - Capterra Türkiye
---

Breadcrumb: [Ev](/) > [Müşteri Deneyimi Yazılımı](/directory/30671/customer-experience/software) > [Chattermill](/software/153694/customer-experience-analytics-platform)

# Chattermill

Canonical: https://www.capterra.web.tr/software/153694/customer-experience-analytics-platform

Page: 1 / 2\
İleri: [Next page](https://www.capterra.web.tr/software/153694/customer-experience-analytics-platform?page=2)

> Chattermill, müşteri verilerini geniş ölçekte analiz etmek için müşteri geri bildirimlerini, müşteri desteğini ve ürün geri bildirimlerini tek bir platformda birleştirir.
> 
> Verdict: Rated **4.5/5** by 25 users. Top-rated for **Tavsiye edilme olasılığı**.

-----

## Overview

### Kimler Chattermill Kullanıyor?

Perakende, finans teknolojisi, seyahat gibi alanlarda hızlı büyüyen ve ayrıntılı geri bildirim analizleriyle müşteri deneyimlerini yeniden tanımlamak isteyen şirketler.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Toplam** | **4.5/5** | 25 İncelemeler |
| Kullanım Kolaylığı | 4.4/5 | Based on overall reviews |
| Müşteri Desteği | 4.6/5 | Based on overall reviews |
| Paranızın Karşılığı | 4.2/5 | Based on overall reviews |
| Özellikler | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Tavsiye edilme olasılığı) |

## Satıcı hakkında

- **Şirket**: Chattermill

## Commercial Context

- **Target Audience**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Deployment & Platforms**: Cloud, SaaS, Web tabanlı
- **Supported Languages**: İngilizce
- **Available Countries**: Almanya, Amerika Birleşik Devletleri, Avustralya, Birleşik Krallık, Fransa, Güney Afrika, Hollanda, Kanada, İrlanda, İtalya

## Özellikler

- Anket/Yoklama Yönetimi
- Anketler ve Geribildirim
- Arama/Filtreleme
- Dil Algılama
- Duygu Analizi
- Etiketleme
- Eğilim Analizi
- Geri Bildirim Yönetimi
- Görsel Analizler
- Konuşma Bölümü Etiketleme
- Makine Öğrenmesi
- Metin Analizi
- Müşteri Deneyimi Yönetimi
- Müşteri Segmentasyonu
- Olumsuz Geri Bildirim Yönetimi
- Pano
- Raporlama ve İstatistikler
- Raporlama/Analiz
- Segmentasyon
- Süreç/İş Akışı Otomasyonu
- Third-Party Integrations
- Veri Görselleştirme
- Veri Çıkarma
- Veri İçe/Dışa Aktarma
- Çok Kanallı Veri Toplama
- İş Birliği Araçları

## Integrations (28 total)

- Alchemer
- AppFigures
- AppFollow
- AskNicely
- Customer Thermometer
- Delighted
- Dixa
- Feefo
- Freshdesk
- Google Cloud
- Intercom
- Kustomer
- LiveChat
- Medallia Experience Cloud
- Qualaroo

... and 13 more integrations

## Support Options

- E-posta/Yardım Masası
- SSS/Forum
- Bilgi Tabanı
- 7/24 (Canlı yardım)
- Sohbet

## Category

- [Müşteri Deneyimi Yazılımı](https://www.capterra.web.tr/directory/30671/customer-experience/software)

## İlgili Kategoriler

- [Müşteri Deneyimi Yazılımı](https://www.capterra.web.tr/directory/30671/customer-experience/software)
- [Doğal Dil İşleme (NLP) Yazılımları](https://www.capterra.web.tr/directory/32754/natural-language-processing-%28nlp%29/software)
- [Müşteri Memnuniyeti Yazılımı](https://www.capterra.web.tr/directory/30541/customer-satisfaction/software)
- [Net Tavsiye Skoru Programı](https://www.capterra.web.tr/directory/32075/nps/software)
- [Metin Madenciliği Yazılımları](https://www.capterra.web.tr/directory/30933/text-mining/software)

## Alternatifler

1. [SurveyMonkey](https://www.capterra.web.tr/software/32728/surveymonkey) — 4.6/5 (10426 reviews)
2. [Jotform](https://www.capterra.web.tr/software/158456/jotform-4-0) — 4.7/5 (2794 reviews)
3. [LiveAgent](https://www.capterra.web.tr/software/102188/liveagent) — 4.7/5 (1753 reviews)
4. [Survicate](https://www.capterra.web.tr/software/132914/survicate) — 4.6/5 (99 reviews)
5. [Zendesk Suite](https://www.capterra.web.tr/software/164283/zendesk) — 4.4/5 (4072 reviews)

## İncelemeler

### "Easy to use understand insights, accurately tagging and analytics" — 5.0/5

> **Mez** | *9 Eylül 2024* | Bilgisayar Yazılımı | Recommendation rating: 10.0/10
> 
> **Artılar**: Excellent sentiment analytics, very good at identifying both positive and negative sentiment. It's the most accurate tool we've used.
> 
> **Eksileri**: Some of the colours on the charts could be improved.
> 
> Great feedback analytics tool which has helped us understand the voice of our customers and quickly and accurately identify the pain points that our customers care about.

-----

### "Relevant, granular insights on what our customer like and don't like" — 5.0/5

> **Katy** | *3 Eylül 2024* | Tasarım | Recommendation rating: 10.0/10
> 
> **Artılar**: Easy to use UI and the granularity of the insights make it super easy to understand the main themes mentioned by our customers
> 
> **Eksileri**: Some of the reports look a bit dated and it would be nice to have the ability to change colours on charts.
> 
> Chattermill provides us with great insights on what our customers want. The platform is easy to use and it's very quick to get to insights without having any data analytics background.

-----

### "great idea, not working for me" — 2.0/5

> **Emma** | *25 Ekim 2021* | Havayolları/Havacılık | Recommendation rating: 2.0/10
> 
> **Artılar**: trending user feedback helping us to understand what travellers want
> 
> **Eksileri**: For me difficult to use, difficult to make alternations to service, ability to remove ex-employees as users has now been removed. when bringing this up to chattermill no solution has been offered
> 
> verbatim feedback being categorized and highlighted.

-----

### "Great product" — 4.0/5

> **Shaina** | *12 Ekim 2021* | Tüketici Ürünleri | Recommendation rating: 8.0/10
> 
> **Artılar**: Open to hear about developing new features, Ability to setup easy integration with 3rd parties (like ticketing platform), Accurate category tagging which really helps understanding customers pain points, translating all languages to English is done well
> 
> **Eksileri**: Sometimes found that the reporting was inaccurate, or didn't save the default view. Customer success at first was great, but then lacked.
> 
> Great experience with the team. Happy that they are ready to listen about product improvements and actually develop most of them. Good customer support mostly.

-----

### "Use of it in a startup" — 4.0/5

> **Lorena** | *26 Ekim 2021* | Emlak | Recommendation rating: 7.0/10
> 
> **Artılar**: The integration with the other features that we use works very well\! The possibility to connect with Slack is one of the most usefull features for us, it is used daily by the teams to see critical cases and solve it quickly.
> 
> **Eksileri**: We have some difficulties to chage the structure of the themes/categories: we are a startup growing very fast so things change very very quickly around here and it is important to us have the same agility to change these structures to better understand you customers. Problems change, perceptions change and the theme structure dosn't follow this trend.
> 
> Customer support team and our contact inside the company, Theresa, have a huge willingness to help us in any doubts.

-----

Page: 1 / 2\
İleri: [Next page](https://www.capterra.web.tr/software/153694/customer-experience-analytics-platform?page=2)

## Links

- [View on Capterra](https://www.capterra.web.tr/software/153694/customer-experience-analytics-platform)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/153694/customer-experience-analytics-platform> |
| de-AT | <https://www.capterra.at/software/153694/customer-experience-analytics-platform> |
| de-CH | <https://www.capterra.ch/software/153694/customer-experience-analytics-platform> |
| en | <https://www.capterra.com/p/153694/Customer-Experience-Analytics-Platform/> |
| en-AE | <https://www.capterra.ae/software/153694/customer-experience-analytics-platform> |
| en-AU | <https://www.capterra.com.au/software/153694/customer-experience-analytics-platform> |
| en-CA | <https://www.capterra.ca/software/153694/customer-experience-analytics-platform> |
| en-GB | <https://www.capterra.co.uk/software/153694/customer-experience-analytics-platform> |
| en-IE | <https://www.capterra.ie/software/153694/customer-experience-analytics-platform> |
| en-IL | <https://www.capterra.co.il/software/153694/customer-experience-analytics-platform> |
| en-IN | <https://www.capterra.in/software/153694/customer-experience-analytics-platform> |
| en-NZ | <https://www.capterra.co.nz/software/153694/customer-experience-analytics-platform> |
| en-SG | <https://www.capterra.com.sg/software/153694/customer-experience-analytics-platform> |
| en-ZA | <https://www.capterra.co.za/software/153694/customer-experience-analytics-platform> |
| es | <https://www.capterra.es/software/153694/customer-experience-analytics-platform> |
| es-AR | <https://www.capterra.com.ar/software/153694/customer-experience-analytics-platform> |
| es-CL | <https://www.capterra.cl/software/153694/customer-experience-analytics-platform> |
| es-CO | <https://www.capterra.co/software/153694/customer-experience-analytics-platform> |
| es-CR | <https://www.capterra.co.cr/software/153694/customer-experience-analytics-platform> |
| es-DO | <https://www.capterra.do/software/153694/customer-experience-analytics-platform> |
| es-EC | <https://www.capterra.ec/software/153694/customer-experience-analytics-platform> |
| es-MX | <https://www.capterra.mx/software/153694/customer-experience-analytics-platform> |
| es-PA | <https://www.capterra.com.pa/software/153694/customer-experience-analytics-platform> |
| es-PE | <https://www.capterra.pe/software/153694/customer-experience-analytics-platform> |
| fr | <https://www.capterra.fr/software/153694/customer-experience-analytics-platform> |
| fr-BE | <https://fr.capterra.be/software/153694/customer-experience-analytics-platform> |
| fr-CA | <https://fr.capterra.ca/software/153694/customer-experience-analytics-platform> |
| fr-LU | <https://www.capterra.lu/software/153694/customer-experience-analytics-platform> |
| it | <https://www.capterra.it/software/153694/customer-experience-analytics-platform> |
| nl | <https://www.capterra.nl/software/153694/customer-experience-analytics-platform> |
| nl-BE | <https://www.capterra.be/software/153694/customer-experience-analytics-platform> |
| pl | <https://www.capterra.pl/software/153694/customer-experience-analytics-platform> |
| pt | <https://www.capterra.com.br/software/153694/customer-experience-analytics-platform> |
| pt-PT | <https://www.capterra.pt/software/153694/customer-experience-analytics-platform> |
| tr | <https://www.capterra.web.tr/software/153694/customer-experience-analytics-platform> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra Türkiye, işletmeniz için en uygun yazılımları sizin için listeler ve yorumlar ile destekler. Kullanıcı puanlarını ve özellikleri incelemek için tıklayın!","email":"info@capterra.web.tr","url":"https://www.capterra.web.tr/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.web.tr/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"Chattermill","description":"Chattermill; müşteri geri bildirimlerini, müşteri desteğini ve ürün geri bildirimlerini tek bir platformda birleştirir. Müşteri verilerini geniş ölçekte analiz etmek ve eyleme geçirilebilir öngörüler sağlamak için derin öğrenmeye dayalı yapay zeka kullanır. \n\nAmazon, Uber, Virgin Mobile, Zendesk, Tesco, Just Eat ve H&amp;M gibi dünyanın önde gelen markaları, müşteri deneyimlerini dönüştürmek ve işletmelerinde büyümeyi teşvik etmek için Chattermill'i kullanıyor.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/77f99d39-6d4e-4040-b7ba-86de0a3b37c7.png","url":"https://www.capterra.web.tr/software/153694/customer-experience-analytics-platform","@id":"https://www.capterra.web.tr/software/153694/customer-experience-analytics-platform#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.web.tr/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":25},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.web.tr/software/153694/customer-experience-analytics-platform#faqs","@type":"FAQPage","mainEntity":[{"name":"Chattermill Nedir?","@type":"Question","acceptedAnswer":{"text":"Chattermill; müşteri geri bildirimlerini, müşteri desteğini ve ürün geri bildirimlerini tek bir platformda birleştirir. Müşteri verilerini geniş ölçekte analiz etmek ve eyleme geçirilebilir öngörüler sağlamak için derin öğrenmeye dayalı yapay zeka kullanır. Amazon, Uber, Virgin Mobile, Zendesk, Tesco, Just Eat ve H&M gibi dünyanın önde gelen markaları, müşteri deneyimlerini dönüştürmek ve işletmelerinde büyümeyi teşvik etmek için Chattermill'i kullanıyor.","@type":"Answer"}},{"name":"Kimler Chattermill Kullanıyor?","@type":"Question","acceptedAnswer":{"text":"Perakende, finans teknolojisi, seyahat gibi alanlarda hızlı büyüyen ve ayrıntılı geri bildirim analizleriyle müşteri deneyimlerini yeniden tanımlamak isteyen şirketler.","@type":"Answer"}}]},{"@id":"https://www.capterra.web.tr/software/153694/customer-experience-analytics-platform#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Ev","position":1,"item":"/","@type":"ListItem"},{"name":"Müşteri Deneyimi Yazılımı","position":2,"item":"/directory/30671/customer-experience/software","@type":"ListItem"},{"name":"Chattermill","position":3,"item":"/software/153694/customer-experience-analytics-platform","@type":"ListItem"}]}]}
</script>