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Freshchat Kullanıcı Yorumları ve İncelemeler

4,1 (112)

Freshchat Hakkında

Freshdesk Messaging, müşteri bağlılığı ekiplerinin müşterilerle kanallar arasında konuşması için oluşturulmuş modern bir mesajlaşma yazılımıdır.

Freshchat hakkında daha fazla bilgi

Artılar:

I loved the fact that you could have live conversations with customers or visitors to my website. This way it is easier to make them buy a service before they leave.

Eksileri:

Sometimes i forget to check the messages and i miss lot of chat queries because of not receiving desktop notifications for new chat messages. I check emails less often.

Freshchat puanları

Ortalama puan

Kullanım Kolaylığı
4,1
Müşteri Hizmetleri
3,9
Özellikler
4,0
Paranızın Karşılığı
4,0

Tavsiye edilme olasılığı

7,4/ 10

Freshchat, Capterra'daki 112 kullanıcı değerlendirmesi temelinde, 5 yıldız üzerinden toplam 4,1 puan almıştır.

Daha önce Freshchat ürününü kullanmış mıydınız?

Deneyimlerinizi yazılım almak isteyen diğer insanlarla paylaşın.

Değerlendirmeleri filtrele (112)

Amirullah
Amirullah
Endonezya dahilindeki Product Specialist
Doğrulanmış LinkedIn Kullanıcısı
Pazarlama ve Reklamcılık, 51–200 Çalışan
Yazılımın kullanım amacı: 6-12 ay
Değerlendirici Kaynağı

Freshchat is User-Friendly Apps

5,0 2 yıl önce

Yorumlar: We are very happy with the features in Freshchat, starting from Segmentation and even the Advanced Automation feature which makes it easy for us to create reminders for each of our Agents.

Artılar:

Omnichannel feature from all social media platforms such as Facebook, Instagram and also Google My Business

Eksileri:

Integration with Tiktok as well as marketplaces in Indonesia such as Tokopedia, Shopee, Bilbi or Lazada

Yann
Yann
Finlandiya dahilindeki Podcasting Consultant
Online Medya, Serbest Meslek
Yazılımın kullanım amacı: 6-12 ay
Değerlendirici Kaynağı

A solid tool to provide top-notch customer support through live chat

4,0 5 yıl önce

Yorumlar: Freshchat has been a solid option to allow website visitors and users to ask questions and for me to interact with them, provide them with answers or point them toward a specific web page or resource.

Artılar:

The two things that really stood out for me are Freshchat's overall design and user interface and the ability to manage live chat conversations from either a computer or mobile device. The latter aspect is something one would expect from most live chat tools but I think that still isn't the case...

Eksileri:

The one thing I didn't like much about Freshchat had to do with the smartphone app. I had two separate live chat widgets (each on a separate site) and in order to keep track of both, I had to log in and out from the app to access the interface related to the specific live chat. This aspect may not be an issue with some of the Freshchat plans but I found it not ideal since other tools I have used would make it possible to manage live chats embedded on different sites straight from just one dashboard.

Kate
Kate
ABD dahilindeki CEO
Doğrulanmış LinkedIn Kullanıcısı
Alternatif Uyuşmazlık Çözümü, 2–10 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

I simply could not figure out how to use it

3,0 2 yıl önce

Artılar:

Whenever I requested assistance, they would offer someone to assist me, but the person would then send me a whole bunch of highly technical tutorials and the jargon was over my head.

Eksileri:

I could not figure out how to use or optimize it for my business. Also, it wouldn't integrate with ConvertKit.

Seth
Seth
ABD dahilindeki Camp Director
Doğrulanmış LinkedIn Kullanıcısı
Kâr Amacı Gütmeyen Kuruluş Yönetimi, 11–50 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

Clean, Professional and Simple Set-up

4,0 5 yıl önce

Yorumlar: I loved the overall chat features. The dashboard and app are very clean. The only reason I switched was due to price.

Artılar:

I love how easy the dashboard was and how easy it was to set up on my wordpress website. The chat was also very clean, very easy to use multiple members of my team. The app on my phone made it simple to chat with visitors on my website from my phone.

Eksileri:

While I started off with a free version, the paid version was a little too expensive for what I wished to use. I found a cheaper alternative.

Dikkate Alınan Alternatifler: Zendesk Suite

Freshchat Ürününe Geçme Nedenleri: I originally chose freshchat because it was less expensive than the other products.

Chetan
Chetan
Hindistan dahilindeki Director
Doğrulanmış LinkedIn Kullanıcısı
Kıyafet ve Moda, 2–10 Çalışan
Yazılımın kullanım amacı: 6-12 ay
Değerlendirici Kaynağı

Freshchat is the Great Customer Support Software

5,0 4 yıl önce

Yorumlar: It was a good experience, but we always wanted an amazing experience.

Artılar:

Freshchat is the nice customer support software to help customers with immediate response.

Eksileri:

It's not full functioned, according to me, and have the higher prices as compare to deliverability.

Dikkate Alınan Alternatifler: LiveAgent ve LiveChat

Freshchat Ürününe Geçme Nedenleri: It was a better tool as comparison from others in my alternative list during the time of purchase.

Darien
Darien
Kanada dahilindeki Associate Pastor
Doğrulanmış LinkedIn Kullanıcısı
Dini Kurumlar, 11–50 Çalışan
Yazılımın kullanım amacı: 6-12 ay
Değerlendirici Kaynağı

Freshchat is a quality chat application with a confusing backend UI and an impossible login system

3,0 4 yıl önce

Yorumlar: Freshchat is a quality chat program that can be difficult to setup and lacks the design quality of other competing brands

Artılar:

Once I managed to create an account, Freshchat was easy enough to setup and offered a lot of customizable features as well as the ability to add up to 10 users - all for free - which made it a useful application for our non-profit. Their API was also very well documented, allowing for custom code to be run to allow for certain things like triggering the chat via URL redirect, all of which was beneficial for a season.

Eksileri:

The initial setup of freshchat - namely creating an account - was nigh impossible, and extremely confusing. Freshchat offers deep integrations with Freshworks suite of products, but for someone not looking to use their other products, it became a nightmare to start. Creating an account meant creating an account with Freshdesk and a couple other products of theirs, then it only would let me login to the admin panel of my overall Freshworks account (which doesn't allow for access to Freshchat), and then when I finally found the correct login page for Freshchat, their gmail login system would consistently fail and lock me out. In initial setup, I probably spent numerous hours trying to create a freshchat account, and ended up with two or three different accounts - most of which I abandoned because they wouldn't allow me to remove the extra Freshworks products I did not want. As well, basic features such as chatbots & email responses to chats were all locked behind a paywall - with a trial that failed to explain their use - and a customer service team that barraged me with numerous phone calls & emails asking me to upgrade from their free tier, even after I said I wasn't interested. Lastly, and perhaps this is user error, but freshchat failed to generate any sort of leads on our website; apart from occasional use, no one used the chat features - which changed the second we switched providers

Lecy
ABD dahilindeki Reservations Specialist
Dinlence, Seyahat ve Turizm, 51–200 Çalışan
Yazılımın kullanım amacı: 1-5 ay
Değerlendirici Kaynağı

Didn't Stick with Freshdesk Messaging

3,0 3 yıl önce

Yorumlar: Overall I had a poor experience with Fresdesk Messaging. I would honestly not recommend it to others based on my short experience. Again, we only used it for a trial run but all of my team members were fine to move on to the next option.

Artılar:

I was excited at the prospect of using Freshdesk. My company was looking to re-instate live chat on our site and wanted an app with a smaller footprint.

Eksileri:

None of us could get the notifications to work. We had multiple people looking into it and it wouldn't work. It also felt overly complicated and not super user friendly. We tried a couple of bots during our trial period and they did not function how we indented.

Rameez
Güney Afrika dahilindeki Content Developer
Perakende, 1.001–5.000 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

Great for front end customer service

4,0 6 yıl önce

Yorumlar: I love Freshcaht! It's made customer engagement so much more pleasant for our company as our target audience are not exactly tech-savvy people. This simple and easy to use chatbot is simply a blessing .

Artılar:

I love the chat bot. This is being seen more and more on various websites with huge traffic and Freshchat does it so well. The fact that the bot interacts with you until such a point where it decides that it can no longer assist and only then pushes you through to a human. This is amazing because it allows you to customise so many outcomes.

Eksileri:

The bot is a bit laggy at times and irresponsive. This, however, is not a major issue as it resolves itself after about a minute. There are times when a comm will be sent via the bot but no response will come through for about a minute.

John Elias
Kanada dahilindeki IT Specialist
Otomotiv, 11–50 Çalışan
Yazılımın kullanım amacı: 1-5 ay
Değerlendirici Kaynağı

Abysmal Support, Had to push hard to get our money back.

2,0 5 yıl önce

Yorumlar: They have a nice suite of products with a competitive feature set. However, after-sales support was terrible and we could not confidently continue doing business with them.

Artılar:

The interface is simple and clean. Their products integrate well with each other, so if you like their software they conveniently talk to each other in some way.

Eksileri:

Hopefully, they've sorted their billing issues. We set up our account through one of their representatives and it would bill us for more users than we had. They would proceed to process refunds as credits to their platform instead of back to the original payment method unless you pushed hard. Their support team needs to be replaced, one of the most unhelpful support teams I had to deal with.

Dikkate Alınan Alternatifler: Zoho SalesIQ ve Tidio

Freshchat Ürününe Geçme Nedenleri: We chose it as during the trial, it met our needs. Once we start paying for the software, things quickly started going downhill.

Phaneendra Kumar
Phaneendra Kumar
Hindistan dahilindeki CEO
Doğrulanmış LinkedIn Kullanıcısı
Bilgi Teknolojileri ve Hizmetleri, 2–10 Çalışan
Yazılımın kullanım amacı: 1-5 ay
Değerlendirici Kaynağı

Best Omnichannel Chat Platform for Businesses

5,0 2 yıl önce

Yorumlar: Too good, I am still with them for one of my clients because they liked it very well. The UI does all the magic, it looks really fresh.

Artılar:

Mainly, best Mobile SDK in this segment, Omnichannel communication, Multiple accounts on each channel like facebook, instagram etc.,, easily integrate with whatsapp, best-in-class chatbots

Eksileri:

Options to send SMS through Twilio which is costly for India where lot of cheap options are available. Option to add custom SMS Gateway would have been nice.

Jesus Emmanuel
Meksika dahilindeki Ingeniero en atencion al cliente
Doğrulanmış LinkedIn Kullanıcısı
Bilgisayar Yazılımı, 51–200 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Excellent chatbot

4,0 2 yıl önce

Artılar:

I loved being able to use an intelligent bot and program it my way, likewise, the best functionality is being able to mount it on any web page just by pasting the Json.

Eksileri:

It would be great to be able to program the bot through some API

Tarek
Mısır dahilindeki Customer Service Specialist
Outsourcing/Offshoring, 10.000+ Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

The best way to handle and satisfy your customers

4,0 2 yıl önce

Yorumlar: Lovely experience and very useful for my role.

Artılar:

First, it's a great platform to receive customers' issues, second, I like that I can track any previous chat to update any progress, and last I love the offline tickets and how easily I can manage them remotely.

Eksileri:

I have to press the mouse anywhere blank to keep myself online, otherwise, the product will turn me offline.

Kateřina
Çekya dahilindeki Study Coordinator
Hastane ve Sağlık Hizmetleri, 1.001–5.000 Çalışan
Yazılımın kullanım amacı: Ücretsiz Deneme
Değerlendirici Kaynağı

Freshchat Review

5,0 2 yıl önce

Artılar:

Freshchat is a good messaging software. I appreciate the feature of automated messaging, which works just fine in Freshchat. It really saves time and improve customer satisfaction.

Eksileri:

Fortunately Freshchat supports all the languages I needed, but I realized that the language list is limited which can be a problem for companies in some countries.

Doğrulanmış Yorumcu
Doğrulanmış LinkedIn Kullanıcısı
Bilgisayar Yazılımı, 51–200 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

You get what you pay for.

3,0 6 yıl önce

Artılar:

Price is on the lower end of the customer chat solutions out there. And it has the core features you need if you need more than the cheapest options.

Eksileri:

Where to start. Quality is an issue. If you don't have a lot of traffic, maybe this is enough. But the second you get into their more advanced controls, we just experienced so many anomalies... It was hard to know what was us and what was them. And anytime we reached out for help, the majority of their team is based overseas and turn around seemed slow. Then when it came to troubleshooting, they always wanted links and screenshots. Meanwhile, since they took so long to respond, you are long past being in the error state and moved way past the issue - knowing the issue still likely exists. This lead to nothing getting fixed or resolved. Pay the premium and get Intercom or Drift. Or get one of the cheap options out there.

Doğrulanmış Yorumcu
Doğrulanmış LinkedIn Kullanıcısı
Kıyafet ve Moda, 51–200 Çalışan
Yazılımın kullanım amacı: 6-12 ay
Değerlendirici Kaynağı

A nice chat tool for your website, but could be better. Better when bought with the suite

4,0 2 yıl önce

Artılar:

A great range of integrations available for the third party applications. Full of features like creating workflow bot, triaging chats accordingly, reporting, labelling etc.

Eksileri:

Setup of logical functions isn't that easy and needs a lot of iterations and help. Not easy to setup. But then this is needed for advanced usage of the tool which not everyone would require.

Doğrulanmış Yorumcu
Doğrulanmış LinkedIn Kullanıcısı
Bilgisayar Yazılımı, 10.000+ Çalışan
Yazılımın kullanım amacı: Ücretsiz Deneme
Değerlendirici Kaynağı

One of the best software for automated and natural customer chat responses

5,0 2 yıl önce

Yorumlar: The overall experience was excellent, I was able to trust their app, and definitely liked their modern look of the UI.

Artılar:

I like their UI the best, it is very intuitive, easy to understand, and looks beautiful. I can also customize their theme as per my website's requirements. The automated responses they provide are intelligent, learn from previous answers, and can be hooked into any channel like WhatsApp, Sms, Messenger, etc. There is no more convenient app I have seen before. It's very simplified and provides real-time context for faster and more effective responses.

Eksileri:

I did not identify any major con, and any issue I faced during setup was resolved by their customer support team, and they were quick to respond.

Doğrulanmış Yorumcu
Doğrulanmış LinkedIn Kullanıcısı
Bilgisayar Yazılımı, 51–200 Çalışan
Yazılımın kullanım amacı: 6-12 ay
Değerlendirici Kaynağı

An okay chat, if you are using other Freshdesk products

3,0 6 yıl önce

Yorumlar: An okay system that is getting by for now.

Artılar:

There are some basic features that are nice (and other chats don't have), such as being able to post URL links in your chat. It does have an integration with Slack which is nice. Also, if you are using the other Freshdesk products, it may make sense to use this as well.

Eksileri:

As far as features, there is nothing really there to wow you. I can't imagine anyone choosing this product over other options if they are not using the companies other products. If they could provide more options for design, that would be a big factor.

Shubham
ABD dahilindeki Software Engineer
Sağlık, Sağlıklı Yaşam ve Fitness, 51–200 Çalışan
Yazılımın kullanım amacı: 6-12 ay
Değerlendirici Kaynağı

Best chatbot application

5,0 3 yıl önce

Yorumlar: I have been using this to integrate this in my website to help people find answers to there concerns and contact customer support if needed.

Artılar:

The ease of use and how we can integrate this in our own website just using the readymade javascript code. easy to create tickets in freshdesk and reroute to respective person .

Eksileri:

Sometime the chatbot logo disappears and I have to reload the page to see it. Apart from this it works great.

Okechukwu
Nijerya dahilindeki Head Customer Care
Kumar ve Kumarhane, 51–200 Çalışan
Yazılımın kullanım amacı: 6-12 ay
Değerlendirici Kaynağı

Brilliant tool for live chat

4,0 4 yıl önce

Artılar:

Great user experience and interface. Freshchat was easy to set up to our existing system and provided value for money when compared with other similar software. Offline experience was well set up. Best feature is the "reports and analytics" which helped a lot of monitoring and decision making

Eksileri:

The AI system was a bit confusing for starters

Krishna
Krishna
Hindistan dahilindeki Business Analyst
Doğrulanmış LinkedIn Kullanıcısı
Bilişim Hizmetleri, 201–500 Çalışan
Yazılımın kullanım amacı: 6-12 ay
Değerlendirici Kaynağı

Easy to set up and easy to manage

5,0 7 yıl önce

Yorumlar: Good and easy to set up

Artılar:

All required options are available. Reports and dashboard features are good.

Eksileri:

Sometimes the notifications do not pop up on time which makes the agents difficult to act faster.

Armando
Armando
Portekiz dahilindeki Central VT
Doğrulanmış LinkedIn Kullanıcısı
Medya Prodüksiyon, 1.001–5.000 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

A good alternative to zendesk

4,0 6 yıl önce

Yorumlar: Some of my clients need a chat tool for their Wordpress wensites. They need to be something simple to use and that can be used in their mobile phone.

Artılar:

I like the way it integrates with wordpress. Easy to manage by my clients. Connection with FreshDesk.

Eksileri:

Nothing so far that i did not like in the app.

Doğrulanmış Yorumcu
Doğrulanmış LinkedIn Kullanıcısı
Bilgisayar Yazılımı, 2–10 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

If you have an ecommerce site you need freshchat

5,0 6 yıl önce

Artılar:

Great tool for providing real time support. BOTs functionality is great for automatizing. Recommend to each ecommerce site. Allows to provide 7x24 through iOS or Android App.

Eksileri:

If integrated with social media, messages are not marked read on each. :(

Omer
Pakistan dahilindeki Sr. Implementation Specialist
Bilgi Teknolojileri ve Hizmetleri, 51–200 Çalışan
Yazılımın kullanım amacı: 1-5 ay
Değerlendirici Kaynağı

Online Chat Support

5,0 4 yıl önce

Yorumlar: I have been recently introduced to this software and it was pretty easy to integrate with our ticketing system and it is a very low budged product which we can purchase a license for each agent and we also get 25% discount on annual subscription.

Artılar:

We have integrated freshchat with our ticketing system and when we end any conversation on chat, we convert it to a ticket and the followup or mark this ticket as resolved and get customer feedback on our ticketing system.

Eksileri:

There are very few details that are being fetched by freshchat from out Saas based application which puts us 1 step back and we have to initiate the chat with asking about the primary information like name, email, company name etc.

Doğrulanmış Yorumcu
Doğrulanmış LinkedIn Kullanıcısı
Bilgi Teknolojileri ve Hizmetleri, 51–200 Çalışan
Yazılımın kullanım amacı: 1-5 ay
Değerlendirici Kaynağı

Freshchat

5,0 4 yıl önce

Yorumlar: Its integration with our freshdesk was easy and very easy to use and administer.

Artılar:

Easy to use and configure and integrate with other products like freshdesk.

Eksileri:

the solutions do not open in a new window and it only opens in half the screen when maximized.

Kobi
BK dahilindeki Owner
Yazılımın kullanım amacı: Sunulmamıştır
Değerlendirici Kaynağı

The main thing that attracted me to Freshchat was that it looked good...1 was vain

1,0 7 yıl önce

Artılar:

It looks good and if it had worked it would have done some nice things like linking with Freshdesk and Facebook

Eksileri:

Customer Service. Getting someone on a chat takes at least 30mins in the first place. Then you can tell they are on a few different calls at the same time. Each response takes a long time. Documentation is poor - they have a page that tells you to copy some code. There is no link to the code! Basic Features do not exist (not able to choose which pages the widget appears, when the widget appears) Making changes mainly requires you to add additional code to the site instead of in the settings.