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SurveySparrow Kullanıcı Yorumları ve İncelemeler

4,4 (114)

SurveySparrow Hakkında

Sohbetleştirilmiş anketleri kullanarak anket çalışmasını karşılıklı sohbete dönüştürün. Müşteri ve çalışanlarınızla iletişiminizi geliştirin.

SurveySparrow hakkında daha fazla bilgi

Artılar:

We are already actively looking at our internal processes to so see how we can further improve our integration with SurveySparrow.

Eksileri:

Lot of dependence on developers, which is a huge time suck. Doesn't allow you to handle bulk loads such as deleting or copying an audience list.

SurveySparrow puanları

Ortalama puan

Kullanım Kolaylığı
4,5
Müşteri Hizmetleri
4,4
Özellikler
4,3
Paranızın Karşılığı
4,4

Tavsiye edilme olasılığı

8,0/ 10

SurveySparrow, Capterra'daki 114 kullanıcı değerlendirmesi temelinde, 5 yıldız üzerinden toplam 4,4 puan almıştır.

Daha önce SurveySparrow ürününü kullanmış mıydınız?

Deneyimlerinizi yazılım almak isteyen diğer insanlarla paylaşın.

Değerlendirmeleri filtrele (114)

Pratap
Pratap
Hindistan dahilindeki Student
Doğrulanmış LinkedIn Kullanıcısı
Yüksek Öğrenim, 51–200 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

Best survey building platform

5,0 2 yıl önce

Yorumlar: Data and opinion collection is used to implement our best ideas into public. This collection of data and opinion is easily done by using the SurveySparrow. We can obtain feedback and opinions from the customers.

Artılar:

SurveySparrow allows us to create most interactive and conversational surveys. The surveys created using SurveySparrow will get more responses from targetted participants. This platform has several types of templates in it which are used to create surveys instantly.

Eksileri:

SurveySparrow platform has some best features than other survey builders but they are only available for paid subscription only.

Tarun
Hindistan dahilindeki Assistant Manager
Kıyafet ve Moda, 1.001–5.000 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Easy to use to build but integrations are challenging.

4,0 12 ay önce

Artılar:

- It's easy to build compared to other survey building software. - New form creation, dynamic variable addition, response gathering is very easy to use.

Eksileri:

- There are few features pertaining to global variable that many time don't work. - Integrations with the GSheets has always been a challenge for the first time. The access goes to just one person and then many a time if there's a need to flow responses to the same sheet it fails. - 3P integrations need more improvisation.

Omar
Mısır dahilindeki Customer experience manager
Perakende, 201–500 Çalışan
Yazılımın kullanım amacı: 6-12 ay
Değerlendirici Kaynağı

Need to improve reporting and also customer service

3,0 12 ay önce

Artılar:

Easy to use.

Eksileri:

Reporting, synchronizing, couldn't get my data on google sheet, customer service couldn't solve my issue

Iliana
El Salvador dahilindeki Project Manager
Pazar Araştırması, 51–200 Çalışan
Yazılımın kullanım amacı: 1-5 ay
Değerlendirici Kaynağı

Review for Survey Sparrow!

5,0 12 ay önce

Yorumlar: Its been a pretty nice experience! So far I've like this product.

Artılar:

I really liked that it is super user friendly. Not complicated at all.

Eksileri:

I dont know if this is a feature SS has but I dont like they don't have an option to create multiple links for different things, like one link for social media, one link for database, one link for free ads, etc.

Niall
BK dahilindeki Head of Design
Bilgisayar Yazılımı, 2–10 Çalışan
Yazılımın kullanım amacı: 6-12 ay
Değerlendirici Kaynağı

Great product

4,0 12 ay önce

Artılar:

Easy to use, surveys are easy to create and the frontend for surveys is very user friendly. Good level of customisation and an excellent range of question types for quantitative and qualitative measuring. API documentation is good.

Eksileri:

We're using the survey sparrow API, and found there are some areas of the data that are not accessible via the API.

J'La
ABD dahilindeki Community Outreach
Devlet İlişkileri, 11–50 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

My go to Survey Application

5,0 12 ay önce

Yorumlar: Awesome. It's always very easy to receive a response and answer to my questions as well as assistance in troubleshooting an issue.

Artılar:

I like the overall design and ease of use. It's a very simple yet aesthetically pleasing application and easy for end-users to navigate.

Eksileri:

I've been running into feature problems. Due to some of the capabilities of the application, it feels like there should be more features that extend beyond just "Customer Service" features.

Doğrulanmış Yorumcu
Doğrulanmış LinkedIn Kullanıcısı
Bilgisayar Yazılımı, 10.000+ Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Review based on use of survey sparrow

4,0 12 ay önce

Yorumlar: It's good for the feedback survey. I can say its very good tool and we used the API also and its worked very well.

Artılar:

Its UI is very good and its easy to use.

Eksileri:

We can't use jQuery which is a problem during customization.

Alukut
Uganda dahilindeki IT Support Specialist
Eğitim Yönetimi, 11–50 Çalışan
Yazılımın kullanım amacı: 1-5 ay
Değerlendirici Kaynağı

Good pricing and good customer support

5,0 5 ay önce

Artılar:

Integrates with Zendesk to collect customer feedback right from the Zendesk chat widget

Eksileri:

It does not have a good looking dashboard like other solutions used

Ayikoru
Uganda dahilindeki Finance and Administration Officer
Yatırım Yönetimi, 11–50 Çalışan
Yazılımın kullanım amacı: 1-5 ay
Değerlendirici Kaynağı

Easier to collect customer feedback

5,0 6 ay önce

Artılar:

Integrates well with live chat tools and ticket tools to offer customer support as same as survey collection

Eksileri:

It is only expensive but as far as functionality is concerned, the tool works fine enough

Doğrulanmış Yorumcu
Doğrulanmış LinkedIn Kullanıcısı
Bilgisayar Yazılımı, Serbest Meslek
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Great product

4,0 12 ay önce

Artılar:

Ease of use and easy to setup. It misses key features but the product team continuously releases new features.

Eksileri:

Pricing comes across as a little too costly for SMBs

Mohammad
Ürdün dahilindeki Software developer
Bilgisayar Yazılımı, 5.001–10.000 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Dikkate Alınan Alternatifler:

SurveySparrow is your best partner in making any survey.

5,0 2 yıl önce

Yorumlar: One of the best that I have used on a person and on an organizational level. It really adds a great value to my work, manages received data in a wonderful manner.

Artılar:

Dashboards on this platform are great. Using the skip questions tool is great as well for email surveys where there is more coverage to more users.

Eksileri:

You might need sometime to find your way with SurveySparrow unlike other applications.

Doğrulanmış Yorumcu
Doğrulanmış LinkedIn Kullanıcısı
Bilgi Teknolojileri ve Hizmetleri, 2–10 Çalışan
Yazılımın kullanım amacı: Ücretsiz Deneme
Değerlendirici Kaynağı

Dikkate Alınan Alternatifler:

SurveySparrow - A simple and easy way to make surveys

5,0 5 yıl önce

Yorumlar: I am solving getting customer feedback in a simple and easy way without making it a big task for them to complete or be put off by the complexity. So far I have had good response as customers dont seem to mind the surveys and they work well on a mobile.

Artılar:

The free trial of the Enterprise was an excellent idea to make sure you can see all the options, it was very simple to use and a lot of templates to get you started. There are a lot of addons which would be very useful when connecting to others online services.

Eksileri:

It could do with a few more customizations and add ins for the program I use on a daily basis but it still works well and some of the buttons are not logical.

Doğrulanmış Yorumcu
Doğrulanmış LinkedIn Kullanıcısı
Pazarlama ve Reklamcılık, 2–10 Çalışan
Yazılımın kullanım amacı: 1-5 ay
Değerlendirici Kaynağı

I would not recommend it - missing features and bad customer service

1,0 4 yıl önce

Yorumlar: Not good. Not happy. Even asked them for finding a solution - but they didn't want to.

Artılar:

It looks nice from the outside (on the website). But as you join the software it's not what it says it is. And then customer service don't really want to help.

Eksileri:

Really bad customer service. Slow response time and no real help.

Matías
Şili dahilindeki Data Engineer
Yasal Hizmetler, 51–200 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

A good and easy tool for NPS

4,0 12 ay önce

Artılar:

Is an easy tool to implement NPS in for our customers. The implementation was so fluent and easy.

Eksileri:

Really nothing, we used just the NPS and was a success for us.

Tim
Almanya dahilindeki CFO COO
Bilgi Teknolojileri ve Hizmetleri, 11–50 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Whitelable customer

5,0 10 ay önce

Artılar:

Whitelabelling capabilities Flexibility for suitable commercial model, when we began the journey

Eksileri:

SSO integration not always straightforward Invoicing process and flags in tool could be optimized

Carlos
Arjantin dahilindeki CEO
İnternet, 2–10 Çalışan
Yazılımın kullanım amacı: 6-12 ay
Değerlendirici Kaynağı

Dikkate Alınan Alternatifler:

Excellent software for surveys with a great free plan to start using it

5,0 2 yıl önce

Artılar:

Great free plan to start setting up the platform. We use it for NPS and send surveys to abandoned users

Eksileri:

The data reporting is not up to their competitors

Bandaru
Bandaru
Hindistan dahilindeki Student
Doğrulanmış LinkedIn Kullanıcısı
Yüksek Öğrenim, 201–500 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

Good Survey Product

4,0 2 yıl önce

Yorumlar: SurveySparrow is vey easy to create surveys, its having high functionality, In this we can easily analyzing data and it having best UI support overall SurveySparrow is a excellent survey tool

Artılar:

SurveySparrow is an excellent platform for surveys, feeling clean while maintaining a detailed and engaging

Eksileri:

It would be great if company making small bug fixings, poor customer consultant support

Harshini
Hindistan dahilindeki it professional
Doğrulanmış LinkedIn Kullanıcısı
Yüksek Öğrenim, 10.000+ Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

Great Survey Builder platform

5,0 2 yıl önce

Yorumlar: My overall experience using surveysparrow id great and i recommend everyone using it for building better surveys.

Artılar:

The best feature of survey sparrow is that it has tons of free templates which are used to build surveys.The import and export feature helps in importing and exporting of data which are used to surveys.The user interface is very beginner friendly and easy to set and to use.It helps in collecting and gathering data or used to collect the opinions from a certain set of users.The technical support offered is greatly appreciated.

Eksileri:

Surveysparrow has more features but user should pay/purchase some premium plans in order to use those features.

Ganapathi
Ganapathi
Hindistan dahilindeki Product developer
Doğrulanmış LinkedIn Kullanıcısı
Tüketici Elektroniği, 501–1.000 Çalışan
Yazılımın kullanım amacı: 6-12 ay
Değerlendirici Kaynağı

Best survey site

4,0 2 yıl önce

Artılar:

The form can be build from the blank scratch and can use different themes so that customers can give their opinion.it is very good mode for getting market analysis of the product

Eksileri:

The customer support is poor . occasionally the survey doesn't submit

Chaitanya
Hindistan dahilindeki Associate software test engineer
Bilgi Teknolojileri ve Hizmetleri, 501–1.000 Çalışan
Yazılımın kullanım amacı: 1-5 ay
Değerlendirici Kaynağı

Get your review

4,0 2 yıl önce

Yorumlar: It is a great platform to choose the softwares and this survey app gives the accurate results.

Artılar:

I like the tools and the customization options. The analytics and surveys are soo accurate.

Eksileri:

In the beginning it's a bit hard to use and confusing. The prices are high.

Mark
Mark
Hollanda dahilindeki Managing Partner
Doğrulanmış LinkedIn Kullanıcısı
Yönetim Danışmanlığı, 2–10 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

Fly Like A Bird, Survey Like A Sparrow!

4,0 5 yıl önce

Yorumlar: The way SurveySparrow can handle input from visitors via chat is a tremendous help. People tend not to fill in surveys when just linked to a more static "normal" survey. But with the survey integrated into their chat application, we see more people responding. Meaning we are able to gather more valuable data than before. We made some adjustments to the website as we learned that some parts of our navigation was not that simple, according to our visitors feedback. That is a clear benefit we have realized and could not have done without the feedback we got via SurveySparrow.
Give it a try, this is something you really need to experience first hand. No review will do this justice compared to just “flying in”!

Artılar:

The feature set is incredible and apparently ever growing. I like that SurveySparrow are continuously working on new functionality. Sure there was a learning curve, but it was not steep. We like it so much that we upgraded to a (newer) higher tier, which gives us even more functionality. We are already actively looking at our internal processes to so see how we can further improve our integration with SurveySparrow. Special shout out to their support team; they are good listeners, knowledgeable and solutions focused. I had some small feedback on a SurveySparrow newsletter, got a mail back the same day thanking me for my comment and got asked if I had anything else to share, improving future outreach.

Eksileri:

SurveySparrow changed their tiers (for the better), but did not notify us. Improvement could (and always should ) be made regarding their external communication. We had some difficulties to login in the past, but it turned out that at that moment there was some maintenance going on, and we did in fact received an email about this (which we overlooked). Can happen, not a big problem.

Ramon
Ramon
Almanya dahilindeki CEO
Doğrulanmış LinkedIn Kullanıcısı
Sağlık, Sağlıklı Yaşam ve Fitness, 2–10 Çalışan
Yazılımın kullanım amacı: 6-12 ay
Değerlendirici Kaynağı

Make surveys delicious again. For both sides, enquirer and queried!

4,0 6 yıl önce

Yorumlar: - Acquiring feedback and other information from customers in an easy, clean and fashioned way
- Survey Sparrow saved us time and money because it is beautiful out of the box with minimal design options

Artılar:

- Beautifully designed front and back end. Very easy to set up a survey, send it via email by their service, create different weblinks for one survey, post it within the dashboard to your desired social media channel or embed it on your website. - Two options to embed it on your website: Inline or as a gorgeous chat widget (automatically or triggered by user) - Change default language & string translation to make it fit your way to speak to your customers perfectly (Unfortunately only on account level and not survey level) - The team behind Survey Sparrow is very open to user feedback and replies fast to queries, issues and recommendations - They develop the software constantly. Every month you receive an email with the newest improvements

Eksileri:

- The chat theme doesn't support multiple rows. If a person writes a longer answer to a question, only the part which fills the row is visible to him. - You cannot change the branding for each survey. If you like to use the chat theme for some surveys and the form theme for other questions, the color and image choice may fit for one of them really well, but for the other not. - Webhooks are only available for the enterprise plan for bugs a month. Other services like Typeform provide Webhooks even at the free plan. - They don't save your login beyond your browser session. Every time I have to log in again.

Doğrulanmış Yorumcu
Doğrulanmış LinkedIn Kullanıcısı
Sağlık, Sağlıklı Yaşam ve Fitness, 2–10 Çalışan
Yazılımın kullanım amacı: 1-5 ay
Değerlendirici Kaynağı

Did what I wanted - Good customer survey tool

5,0 3 yıl önce

Yorumlar: I was pleased that it could do well the survey part, but when I discovered a competitor product that offered more for less. I switched.

Artılar:

It did what I wanted. You could pay monthly for a number of surveys not necessarily have a limit and that's it.

Eksileri:

There are other survey tools out there which give you better value by offering more services for the same or lesser price.

Dianne
ABD dahilindeki PRESIDENT
Yönetim Danışmanlığı, 2–10 Çalışan
Yazılımın kullanım amacı: 6-12 ay
Değerlendirici Kaynağı

Unreputable Comany

1,0 3 yıl önce

Yorumlar: We removed their ap from our website in [SENSITIVE CONTENT] after discovering who billed us. We have been in constant communication with our bank and with survey sparrow with regard to not wanting their software another year. We received no benefit from it. After our tech support removed their code, I was alerted yesterday [SENSITIVE CONTENT] that their ap is back on our site. This means they hacked us in an effort to refuse a refund. So once their code is on your site, they can do this to you, too. This is not a reputable company. We have had to report this to the US FBI for hacking and turn the matter over to our legal support. It has been a nightmare!

Artılar:

We loaded their chat bot and received no benefit from it.

Eksileri:

Their billing process. We did not sign anything that authorized a automatic renewal. We received no alert to our card to be billed so we could call to cancel. in the billing there is no identification of the company or a way to call to dispute a charge. They say they sent us an email. Tech support found it nowhere in our system.

Doğrulanmış Yorumcu
Doğrulanmış LinkedIn Kullanıcısı
Medya Prodüksiyon, 11–50 Çalışan
Yazılımın kullanım amacı: 1-5 ay
Değerlendirici Kaynağı

A simple surveying tool.

5,0 5 yıl önce

Yorumlar: The mobile-first approach is very welcome as today mobile is the most commonly used.

Artılar:

I like the personification of surveysparrow. After signup, it gives me a signup URL which is good for a quick lookup or can work without a website. If I need to take a survey for my personal quick survey I don't have to include my web dev in it. Just passing the web URL will be enough. The chat survey is completely new to me. The mobile version is very new and I think is perfect for the small screen. Making and sharing survey is very fast as sending survey through this platform is very easy. The UI is clean and does not show any unwanted info.

Eksileri:

I don't think it has any major issue, just small tune-ups will be great. More template and extended reporting and exporting are needed.