17 yıldır işletmelerin daha iyi yazılımı
seçmesine yardımcı oluyoruz
Power Diary Hakkında
Sağlık kliniğinizi modernleştirmek için ihtiyacınız olan her şeyi sağlayan uygulama yönetimi yazılımı.
Simple system to operate and great technical support.
It could mean I end up with 20 min gaps which is a waste of time as can’t offer 20 min sessions. I would prefer to fix the appointment slots.
Değerlendirmeleri filtrele (191)
Kullanım
Sıralama kriteri
Değerlendirmeleri filtrele (191)
Power Diary Is An Amazing Comprehensive EMR
Yorumlar: Power Diary solves multiple problems for me by offering an All-In-One type EMR platform that allows me to document, track my invoices, communicate with clients, manage my schedule, and pay attention to my reports.
Artılar:
Power Diary offers LOTS for features: built-in CRM for email & SMS marketing, appointment reminders, and client correspondence; HIPAA compliant EMR for SOAP notes; customizable templates for SOAP notes and intake/consent forms; the flexibility to create your own SOAP notes and forms; automatic invoices generated when appointments are created; easy scheduling in-person & online through a client portal; capability of clients to pay in advance when they schedule online; Stripe integration with payment processing; reporting for KPIs to understand practice management; ability to create session packages; ability to create 1-on-1 sessions or group classes
Eksileri:
1-way sync with Google calendar - 2-way sync would be much better so that the calendars could fully communicate
Power Diary Yanıtı
2 yıl önce
Thank you for taking the time to review Power Diary. We're thrilled that you're finding the system to be user-friendly and affordable! Thanks again! -Heather
Saves alot of administration time
Yorumlar: I have found power diary to be really easy and useful to use. If I have ever had a problem, the support team always respond pretty quick. There is lots of features that I use that help run my practice for me. A great all-round system to use.
Artılar:
The user interface, easy to use, lots of really useful features, professional software to use. Great online booking experience
Eksileri:
It doesn't integrate with square for payments, it only does stripe. Would be really useful if it did Square It doesnt sync with apple ical
Power Diary Yanıtı
5 ay önce
Hi James, thank you so much for taking the time to share your experience with Power Diary! We're thrilled to hear that our software has been instrumental in saving you valuable administration time. It's fantastic to know that you find our user interface intuitive and packed with useful features, making your experience with us both efficient and professional. We greatly appreciate your feedback about the online booking process as well. While we currently support Stripe for online payments and sync with Google and Outlook calendars, we will pass your request for the ability to use Square payments processor and sync with Apple iCal to the product team on your behalf. We're delighted to hear that our support team has been responsive and helpful whenever you've encountered any challenges. Providing exceptional support is a top priority for us, and we're glad to hear we've met your expectations in this regard. Thank you for choosing Power Diary. - Irina
Great for Speech Therapists!
Yorumlar: Very positive- it is easy to use and helps reduce my admin time.
Artılar:
Clinical notes are quick and you can make templates to speed up the admin process. There are lots of additional features you can use e.g., invoicing, custom emails. Customer service and support is brilliant!
Eksileri:
It's a good product but I still don't use it for report writing as it is not fit for my purpose yet.
Power Diary Yanıtı
2 ay önce
Hi Naomi, thank you so much for your thoughtful review! We're delighted to hear that Power Diary has been a great asset for your speech therapy practice, especially in reducing admin time with quick clinical notes and customizable templates. We're also thrilled that you find our invoicing and custom email features useful and that our customer service and support have been brilliant. We hope that you find the reports writing feature as helpful as the other features you are already utilising. Thank you for choosing Power Diary! - Irina
Great Product, Awful Support
Yorumlar: Great product (usually) Very poor, lazy support.
Artılar:
Functionality - Power Diary has a wide range of useful features that integrate with Xero, and the patient record-keeping is fantastic.
Eksileri:
The customer service is atrocious. Recently, the system was hijacked by someone sending Spam emails. They piggybacked onto Power Diary's email system and sent Spam emails to my clients from my account. Power Diary's customer service support team are too lazy to own their mistake, and refuse blatantly to contact the affected clients and notify them, even when requested, citing excuses such as, not blurring the lines regarding points of contact. Please, your software was hijacked, you need to own it. Secondly, there has been a persistent issue with clients being able to book online. Power Diary support are very quick to blame Stripe and the end user, despite numerous reports and have simply stopped replying to my emails regarding the issue.
Power Diary Yanıtı
geçen hafta
Hi Ivan, we genuinely value your positive feedback on the product's functionality, and we're truly sorry to hear about your experience with the support service. We take incidents like the email spam issue very seriously and want to reassure you that, as soon as the situation was discovered, we immediately acknowledged it and acted swiftly. We published information about the incident on our website https://support.powerdiary.com/spam-email-issue-25-aug-2024 and emailed all affected accounts with details, including the profiles that received spam emails. Additionally, we provided clear recommendations, including a message template to help practices explain the situation to their clients. We are sorry to hear that an online booking issue you reported has not been resolved. We requested our support team to review all communication and ensure they are responding to any open tickets with further assistance. We are happy to stay in touch via [email protected] and assist you further.
The best medical software on the market + 10/10 customer support
Yorumlar: Unbelievable! A life changer for our medical practice!
Artılar:
Coming from the medical aesthetics industry, our options for medical software and calendar management was appalling and many dinosaur softwares out there. Power Diary is modern, efficient, simple to use and our company would be absolutely lost without it now. Everytime we have a question, someone chats to us without 2 minutes - this is RARE. Normally you just get a bot. Power Diary and the entire team who worked behind the scenes to set us up were amazing!
Eksileri:
SMS fee's add up by the time you send reminders to all patients.
Power Diary Yanıtı
3 ay önce
Hi Lauren, thank you for your incredible feedback! We're thrilled to hear that Power Diary has been a game-changer for your medical aesthetics practice. Your kind words about Power Diary modern efficiency and ease of use truly make our day. We're also delighted that our customer support team has been able to assist you promptly and effectively – we pride ourselves on providing real human support. We understand that SMS fees can add up, especially when ensuring all your patients receive timely reminders. As a means to cut those costs, the SMS functionality is backed up by free email communication. Thank you again for choosing Power Diary and for acknowledging the hard work of our team. We’re here to support you and your practice every step of the way! - Irina
Great system if your a single business owner wanting a comprehensive system
Yorumlar: Generally a very good system, wish the telehealth plus was included in the price so i could share files with clients but I don't mind it. Once you get used to it, its a great system to have and is worth the investment in time and money- I couldn't have run my business for so long by myself without it.
Artılar:
Integrates booking, payments, calendars, admin & video calls. Everything I need in one system, with additional functions if I expand. I have so much time back. Payments are managed and trackable Client bookings can be cancelled Automation & templates saves a lot of time Flexibility in how you set up system and tailor it to your business One advantage this has over competitors for me is that I can set it up to take payments In advance on a monthly basis and link it to appointments. No more payment in arrears!
Eksileri:
The fact that migrating wasnt as integrative, spent a lot of time adding things manually. Hard to sync three way diary, currently only one way. Unable to use bulk send emails without a template, emails I send via this are unique everytime.
Power Diary Yanıtı
8 ay önce
Hi Karin, thank you so much for sharing your detailed experience with Power Diary! We're thrilled to hear that our all-in-one system is making a significant difference in managing your business more efficiently. We understand that migrating systems can be a challenging process, and we appreciate your patience and effort in setting things up. Your feedback about the diary sync and email templates is incredibly valuable. We’re constantly working to enhance our features, and insights like yours are crucial for this. Regarding the Telehealth Plus+ feature, we take note of your thoughts on its pricing and inclusivity. Our aim is always to offer a comprehensive service that meets the diverse needs of our users. We're so pleased that Power Diary has been instrumental in running your business and that it stood out to you among alternatives. Your success is our priority, and we’re here to support you in every step of your journey. Thanks again, Irina
Power Diary: Customizable and Affordable, the complete package
Artılar:
I love that I was able to completely customize my notes to how I practice, and there are many more customizable features that I will continue to integrate to make running and managing my chiropractic practice easier and more efficient. The customer service to get me going quickly and answer questions I have has been outstanding. Power Diary is the complete package, a great practice management product with great customer support and affordable too!
Eksileri:
I can't really think of any negatives about Power Diary other than maybe that it has so many features that I felt a little overwhelmed to start. But that's to be expected when new to any program. A Power Diary representative was able to help me get going quickly.
Power Diary Yanıtı
9 ay önce
Hi Vernon, we're absolutely delighted to read your review! It's wonderful to know that our customizable features have been instrumental in enhancing the efficiency and management of your chiropractic practice. Tailoring your experience to fit your unique practice style is something we're very proud of. Your kind words about our customer service team have truly made our day. We strive to ensure that our users receive prompt and helpful support, and we're glad that we could assist you in getting started swiftly. We understand that the breadth of features in Power Diary can initially feel overwhelming. It's a common sentiment when encountering a comprehensive tool like ours. We're pleased to hear that our representative was able to guide you through this process, making it less daunting. Remember, we are always here to help you navigate and make the most out of every feature. Thanks again! - Irina
Review
Yorumlar: Overall Power Diary is meeting the needs of our business however we have had to make a large number of changes to our processes and way of working with our clients to accommodate Power Diary. There are a number of functionalities that we would like to see.
Artılar:
- Visually appealing - Ability to produce multiple reports - Simple and easy to use calendar and client set up - Client online booking portal - Medicare processing - Data consistancy
Eksileri:
- Limited functions available on the calendar - cannot view single day of the week for multiple weeks - Unable to limit who access notes and profile information - anyone with can access client notes and view client profiles regardless if the client is allocated to them or not - Unable to create an overall number of sessions used in a session pack per year - this is still tracked manually
Everything I need and nothing more!
Artılar:
I love how easy it is to use the features. Theren't aren't a bunch of bells and whistles - just what I need to for this field. It's pretty easy to figure out how to use the platform even without using the tutorials. I use it for scheduling and for EMR and my Telehealth platoform.
Eksileri:
It's a little difficult managing the form templates and other templates you might use.
Power Diary Yanıtı
9 ay önce
Hi Renae, thank you for taking the time to share your detailed feedback on Power Diary. We're thrilled to hear that you love the ease of use of our features and find the platform straightforward and well-suited for your needs. It's great to know that you've been able to navigate the system effectively, even without the need for extensive tutorials. We strive to make Power Diary as user-friendly as possible, and hearing that we are achieving this is wonderful. Regarding your concern with managing form templates and other templates, we truly appreciate your honesty. We understand that this aspect of the platform can be crucial for your practice's efficiency. Your feedback is valuable in helping us identify areas for improvement. If you have any specific suggestions or require assistance in this area, please feel free to reach out to our support team. We're here to help make your experience as smooth as possible and are always eager to receive insights that can help us improve. -Irina
PowerDiary Review
Artılar:
I like the user interface. I also really like that I can do everything in one system, including email communication. I don't manage the program but it seems that it is highly customizable, which is not always an option in other EHR systems.
Eksileri:
Sometimes it takes a while to load and get started. Once it does, everything runs smoothly. More importantly, I do miss the app from our old EHR. It is ideal to be able to have that accessible but I can access it via webpage on my phone browser and that works just fine.
Power Diary Yanıtı
9 ay önce
Hi Liana, Thank you for taking the time to share your detailed feedback on Power Diary. We're pleased to hear that you like the user interface and find the all-in-one system functionality. We understand your concern regarding the loading times and are continuously working to optimize the performance of our platform to ensure a more efficient start-up experience. Your input is crucial in helping us identify and address such issues. Regarding the absence of a dedicated app, we appreciate your honesty and understand the convenience that an app can provide. While we're glad to hear that accessing Power Diary via a web browser on your phone is a workable solution for you, we take note of your preference for an app. We are always looking for ways to improve and expand our services, and feedback like yours is invaluable in guiding our development priorities. Thank you again! - Irina
Easy to use, great functionality, responsive team
Yorumlar: We moved from Front Desk PM to Power Diary after 12 years. We were naturally anxious about how the information would be migrated to the new system, and whether the system would be able to handle the frequent, high intensity use our multi-practitioner, multi-disciplinary team demands. We have 42 users, and 29 practitioners so we needed a system that was responsive, adaptable and customisable and easy to use. Power Diary has been all these things in the two weeks we have used it, and anything we couldn't use the team were an email (and a phonecall) away, fixing issues for us, helping us navigate and making our lives easier.
Artılar:
The flexibility of the product and the willingness of the support team to take on suggestions for improvement or tweaks that would improve functionality further.
Eksileri:
Would love to drill down a bit more on the toggle restrictions but will be passing that suggestion on.
Power Diary Yanıtı
5 yıl önce
Hi Fran, So glad to hear that your transition from Front Desk to Power Diary has been positive! We're importing data from all kinds of systems but it's often a point of concern for those making the change. And yes, please do pass on your ideas for further improvements - our development team is making updates all the time.
Private practice assistant
Yorumlar: Staying up to date. For example, online booking people don't have to catch us in business hours, they can book anytime. Being able to take a payment within the software, in person or over the phone saves money from missed payments. No one carries cash anymore.
Artılar:
Powerdiary gives ease to my everyday business tasks, from storing my client statistical data, automatic client number generation, online booking and invoicing. It makes business run more smoothly as it is inituitive and the client information is quick at hand when needed. It is so easy to navigate, my staff have required minimal training to use it. Being able to see the little note on the current appointment diary, when the client's next appointment is scheduled or previous booking was, is very helpful and time saving. It allows you to jump straight to it with one click of the mouse.
Eksileri:
The additional charge for sms reminders in today's tech environment is a little disappointing, as locally, unlimited sms are included in most data plans. However, if it for the moment this means keeping costs down and I can choose to use or not then it is only a minor concern.
Power Diary Yanıtı
5 yıl önce
Thanks for the great review Elizabeth! We'd love it if we could provide free SMS functionality as well, however sadly those unlimited SMS plans that come with mobile or data plans are not available for commercial use / sending via a platform. The telcos know there are only so many SMS you can send manually from your phone :)
Very happy with PD
Yorumlar: Very helpful and quick responses to troubleshooting. Easy to set up and use
Artılar:
Easy to use and somewhat intuitive in nature.
Eksileri:
The creation of forms is a little cumbersome. I’d like more inbuilt measures
Power Diary Yanıtı
9 ay önce
Hi Jennifer, Thank you for your review and feedback on Power Diary. It's great to hear that you find our platform easy to use and intuitive. We strive to create a user-friendly experience, so your comments affirm our efforts in this area. We appreciate your honesty regarding the process of creating forms. We understand that ease of use is crucial in all aspects of our platform, and we take your feedback about wanting more inbuilt measures seriously. It's wonderful to know that you've found our support team very helpful and responsive in troubleshooting. We pride ourselves on providing quick and efficient support to ensure that our users can set up and use Power Diary with ease. We value your feedback and are committed to making your experience with Power Diary as seamless as possible. Thank you once again for choosing Power Diary and for your constructive comments! - Irina
Best value for money and very convenient
Yorumlar: Have used powerdiary since 2015 lot better than other providers in terms of service delivery
Artılar:
1 Mobile support is very handy at times. 2 Medicare online billing and credit card support is outstanding which avoids late payments. 3 Customized user setups are very handy.
Eksileri:
1 Down server at times without prior warning especially on busy weekdays. 2 Could have improved with the browsing buffer rate by using better bytes per ratio capabilities.
Power Diary Yanıtı
5 yıl önce
Thanks for your review Prakash. You'll be pleased to know we have addressed the issue that caused those couple of recent database lockups. We know any disruption, even if only for a couple of minutes can have a significant impact for our customers. The issue was an inefficient query that did not perform well when run at scale - this has now been resolved. - Damien
Why get power diary?
Artılar:
Power Diary has been great for me to keep all my client records in one place, organised and easy to access. It simplifies my life for me. The customer service is fantastic - I always get a helpful and friendly response to any queries with the day.
Eksileri:
They are currently working on improving group appointment scheduling functionality.
Power Diary Yanıtı
9 ay önce
Hi Alice, thank you for sharing your positive experience with Power Diary. We are delighted to hear that our platform has streamlined your client record management, making your professional life more organized and accessible. It is heartening to know that our efforts in creating a user-friendly experience are resonating with you. We also greatly appreciate your kind words about our customer service team. Providing prompt, helpful, and friendly support is a cornerstone of our service ethos, and it’s wonderful to hear that we are meeting your expectations in this area. We are committed to continuous improvement and value your patience as we work diligently to enhance this feature. Your feedback is invaluable to us as it helps in shaping a better Power Diary for you and all our users. Should you have any further suggestions or require assistance, please do not hesitate to reach out at [email protected]. Thanks again! - Irina
Great system for my business and does everything I want it to do
Yorumlar: I am very happy with the performance and customer service of PD. Yes it is a monthly investment but it’s worth the ease and help it brings to my company.
Artılar:
Power diary is very easy to work with. It integrates with Xero and does what you need a system to do. Customer service is always great, you’ll always receive a reply and answer. And even if certain features are not available yet, they listen and make changes to the system to make it more user friendly. It is a very user friendly system.
Eksileri:
The notes feature in Power diary could do with some improvement but that said, it is already improved heaps from how it was but could still do with some tweaking to make it better. Bulk communication could have more parameters to choose from (eg location etc)
Power Diary Yanıtı
5 yıl önce
Hi Johanna, thanks for your lovely feedback. Glad to hear you appreciate the customer service and also our continual improvements. We're continuing to improve the notes section (lots of preformatted templates coming up soon). Of course, if you have specific ideas, please send a note to our support team (or by chat) and we'll add them to our requests. Glad to hear you saying Power Diary is a very user friendly system - exactly what we're striving towards!
Highly recommended
Yorumlar: Allows me to keep excellent records that can be printed out at any time and can be accessed remotely by me. Easy to use and constantly being updated in positive ways - highly recommend
Artılar:
I have tried various practice management software packages and have found this the easiest to use . Common sense is all that is required for most procedures and I have seldom if every needed to contact support for assistance in the operation of the system. I am a one man practitioner so cannot comment on multi-user usage, but this is a wonderful way of organising a practice, reducing paper usage (all my notes, letters, client information) are kept on the system and I am very comfortable with the security provided for this.
Eksileri:
I don't really have any complaints. I do not use the remote access facility for clients but that is primarily because of not wanting certain clients to overlap rather than to any fault in the system.
Everything in One Platform
Artılar:
It has everything I need in one platform. The company regularly requests feedback and suggestions, and users' ideas are regularly implemented. Support, when needed, is quick and effective.
Eksileri:
There's a steep learning curve and setting up my personal practice documents and e-mail templates took a lot of time. Billing third-parties can be cumbersome.
Power Diary Yanıtı
5 ay önce
Hi Samia, thank you for sharing your thoughts on your experience with our platform. We're thrilled to hear that Power Diary has become your go-to solution by providing everything you need in one place. We understand that the learning curve and initial setup process can be challenging, and we appreciate your patience as you familiarize yourself with the platform. Regarding billing third parties, we recognize the importance of streamlining this process and are constantly working on enhancements to make it more efficient for our users. If you have any further feedback or suggestions on how we can improve your experience, please don't hesitate to reach out at [email protected]. Thank you! - Irina
Transformed business operations
Yorumlar: I would highly recommend for practice owners.
Artılar:
It streamlines operational task like client forms, billing, appointment reminders and general correspondence. I can access it on most devices so it is readily available.
Eksileri:
Notes and email formatting could be improved to be more Word like. Also online scoring of outcome assessment would be handy. Also great if telehealth could be available to more than two attendees at different locations.
Power Diary Yanıtı
2 yıl önce
Thank you for your review and recommendation! It's great to know that Power Diary is helping you to streamline operational tasks- this means a lot to us. Thank you for your feedback as well! Currently, any online text editor that can be used for cloud-based software has limitations when compared to word processors like Word. We performed an extensive search for the most suitable text editor before we implemented the current version. We have open feature requests for scoring of assessments and the ability the add additional participants to telehealth sessions. If you haven't yet, please email [email protected] with these requests. Our team may have some follow-up questions for you, and you'll receive notification if these features are released in the future. Thank you for choosing Power Diary! -Heather
Happy User
Yorumlar: Power Diary staff are very quick to respond and help with any problems whether it be user error or system error.
Artılar:
I love how Power Diary has introduced texting through the system with our clients. It makes communication faster and easier than phoning.
Eksileri:
I don't think charging for the texting through the system feasable. Texting through any phone provider is free , not to be charged per word/character.
Power Diary Yanıtı
5 yıl önce
Thanks for your review Chris. We'd love it if we could provide free texts as well. Unfortunately, whilst most phone companies are willing to include texts in their monthly phone plans, it's a different story when it comes to sending and receiving from applications like Power Diary. The messages need to go via a secure SMS gateway that interfaces across all the phone networks. Phone companies charge the gateways for access to their networks for each message sent, which is why practice management systems (or other applications with SMS functionality) will have a small per message charge. It's great to hear though that you are enjoying the time-saving benefits of Power Diary's text message functions!
Excellent appointment management system
Artılar:
The ability for clients to book and manage their own appointments, sending reminders for appointments, ability to access telehealth for video session work.
Eksileri:
Needing to get the administrator to open up appointment slots.
Power Diary Yanıtı
9 ay önce
Hi Noreen, Thank you for your review and for highlighting Power Diary as an excellent appointment management system. We're glad to hear that you appreciate the features that allow clients to book and manage their own appointments, as well as the convenience of sending reminders and accessing Telehealth for video sessions. These features are designed to streamline the scheduling process and enhance the overall experience for both practitioners and clients. We understand your concern about needing an administrator to open up appointment slots. While Power Diary provides features for complete control of scheduling process, account managers might revoke some of them due to the practice's internal rules. You might need to discuss your user access level with your account owner to enhance those. If you have any further suggestions, questions, or need assistance in optimizing the use of these features, please feel free to reach out. Thanks again! - Irina
Powerdiary is a life saver
Yorumlar: Its been fabulous!
Artılar:
I loved the functionality and the ease of use...it keeps everything in one place..and can be accessed wherever you are!
Eksileri:
I wouldnlove powerdiary to intergrate with tyro, and to be able to run healthcare claims. I would also like a handwriting pad that can be saved for people that handwrite notes rather than uploading.
Power Diary
Yorumlar: It's an affordable and practical practice management system.
Artılar:
It is functional, able to take care of a number of ongoing processes which facilitates running of a psychological practice.
Eksileri:
Changes to system are not always for the better. Presently, if a client has had a late cancellation, flagging this erases the appointment. In the past, other changes have been made which have made the program more cumbersome to use. Some new additions have been helpful such as packs.
Power Diary Yanıtı
5 yıl önce
Hi Mariela, Thanks for your review. You can actually change whether cancelled appointments are displayed or not. On your calendar click on the three little dots on the top right. You'll see an option 'Show / Hide Cancelled Appointments'. Your preference will be remembered on your computer too. If you have any questions please let our Support Team know via [email protected] or jump on a Live chat by clicking on the Help menu. - Damien
Flexible and Efficient
Yorumlar: Very positive and helpful customer service. I find it expensive for my needs (I see only 1-3 home patients a week since I closed the practice really) but powerdiary kindly adjusted that for me and met my concerns so I stayed on.
Artılar:
I like the way it is formatted, how easy it is to see and view an entire page, and navigate all the functions. I find it flexible and very easy to work with. I like that you can turn a cancelled appointment red and that you don’t lose it on the page.
Eksileri:
I don’t like the new navigation bar on the right hand dude, it is too full of too many details, and takes up too much of the page. I like the simple, slimmer version best.
Power Diary Yanıtı
5 yıl önce
Thanks for your review, Sage! We're constantly reviewing the interface and trying to make it as usable as possible, while including all the information that people want to see. We'll continue to tweak and improve it! -- Fiona
the garden room
Yorumlar: The appointment reminders have proved invaluable and I believe improved no-shows and forgotten appointments. This also makes your practice look professional and well-run, which instils confidence in my client base.
Artılar:
I love the fact it's relatively easy to use and if I have ever had any issues the online support has been amazing.
Eksileri:
The only things I can think of that I would find helpful to be improved would be some function so you can only allow specific clients to book appointments online. And the other issue I have found is if you have consent forms that you send out for new appointments they seem always to go out every time you book follow-up appointments just thought that that might be something you could look at
