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CloudTalk Kullanıcı Yorumları ve İncelemeler

4,4 (263)

CloudTalk Hakkında

CloudTalk destek ve satış ekipleri için bulut tabanlı bir telefon sistemidir. Aramayı kolay ve eğlenceli hale getiriyoruz. Ücretsiz denemenizi hemen alın.

CloudTalk hakkında daha fazla bilgi

Artılar:

Its seamless integration with various platforms, like CRM systems and helpdesk software, has greatly enhanced our team's productivity.

Eksileri:

Inability to leave comments on a call for posterity.

CloudTalk puanları

Ortalama puan

Kullanım Kolaylığı
4,5
Müşteri Hizmetleri
4,3
Özellikler
4,3
Paranızın Karşılığı
4,2

Tavsiye edilme olasılığı

8,1/10

CloudTalk, Capterra'daki 263 kullanıcı değerlendirmesi temelinde, 5 yıldız üzerinden toplam 4,4 puan almıştır.

Daha önce CloudTalk ürününü kullanmış mıydınız?

Deneyimlerinizi yazılım almak isteyen diğer insanlarla paylaşın.

Değerlendirmeleri filtrele (263)

Eyituoyo
Eyituoyo
Nijerya dahilindeki Linux System Admin
Doğrulanmış LinkedIn Kullanıcısı
Bilgi Teknolojileri ve Hizmetleri, 2–10 Çalışan
Yazılımın kullanım amacı: Ücretsiz Deneme
Değerlendirici Kaynağı

intruitive for Both Admins and Users

5,0 5 yıl önce

Yorumlar: There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future.

Artılar:

One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach. Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward.

Eksileri:

For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con.

Pedro
Portekiz dahilindeki Marketing & Growth Ops
Mali Hizmetler, 51–200 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

Best All in One tool regarding communications

5,0 10 ay önce

Yorumlar: Very good. Execelent Integrations and support.

Artılar:

In our company we try to always automate everything. And with Cloudtalk, using their integration with Hubspot / Make.com / API, we can easily do multi touch using their services: Send automatic SMS's, voicemails and even call dials.

Eksileri:

The option to send MMS inside Europe. It's not possible yet.

Andres
Kolombiya dahilindeki Recruitment Manager
Outsourcing/Offshoring, 1.001–5.000 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Unreliable tool for small businesses that do not work 24/7

2,0 geçen yıl

Artılar:

The waiting time for the phone lines is short. That is the main positive thing

Eksileri:

Reception is unstable.assigning a caller ID takes over one month.they will do unexpected maintenance during the middle of the night, without asking/advising their night-users about itCustomer service is awful.

CloudTalk Yanıtı

geçen yıl

I'm sorry to hear about your disappointing experience with us. It's always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn't live up to your expectations on this occasion. I'm thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at [email protected] to discuss how we can make this right.

Victor
Finlandiya dahilindeki Customer service developer
Muhasebe, 2–10 Çalışan
Yazılımın kullanım amacı: 1-5 ay
Değerlendirici Kaynağı

Well functioning and good integration with HubSpot

4,0 4 yıl önce

Yorumlar: We are able to better document our communication with customers in HubSpot. We are able to get more data on our communication

Artılar:

Integration with HubSpot allows for all of the information to be documented in HubSpot. This allows for recording calls on tickets and getting call analytics for the reports dashboard in Hubspot

Eksileri:

The customer service was sometimes slow to respond or did not have answers for my questions. We have encountered some bugs with the service but they have not been critical and were fixed very quickly after giving information.

Stefan
Stefan
Almanya dahilindeki Sales Manager
Doğrulanmış LinkedIn Kullanıcısı
Pazarlama ve Reklamcılık, 2–10 Çalışan
Yazılımın kullanım amacı: 1-5 ay
Değerlendirici Kaynağı

CloudTalk offers the best solution to our small team

5,0 4 yıl önce

Yorumlar: With CloudTalk we are solving the cold outreach via phone to potentially interested customers. The benefits of the software are: Monthly payable (no annual membership required), great customer support(!), intuitive handling and easy to use. Plus, CloudTalk works very well with most existing CRMs.

Artılar:

The most incredible feature about CloudTalk is the function to autorecord convesations and to integrate them into our current CRM (we are using HubSpot). This is very convenient when reaching out to potential clients once again after several days or even weeks have passed because I can always go back into the frame and the vibe of the previous call and seamlessly go on to the next.

Eksileri:

There is nothing in particular that comes to mind. Maybe the call prices per minute are a little higher than for other cloud telephone systems.

Joey
BK dahilindeki Product Manager
Kâr Amacı Gütmeyen Kuruluş Yönetimi, 2–10 Çalışan
Yazılımın kullanım amacı: 1-5 ay
Değerlendirici Kaynağı

Excellent Cloud Base Phone System

4,0 4 yıl önce

Yorumlar: Cloudtalk gave us full flexibility over our incoming phone setup. We can easily switch between mobiles, computers, etc wherever we are and it connects with our CRM, so all calls our tracked and connected into our other workflows.

Artılar:

I was very impressed with the customer support we received from Cloudtalk. From our first contact to the porting of our number (the reason why we had to leave our previous provider) went fast and smooth. It has all the functionalities you'd want from a cloud based phone system.

Eksileri:

If you're new to a cloud based phone system, the setup can be a bit confusing and the guiding documentation is quite complex.

Kinga
Polonya dahilindeki Contributing Writer
Doğrulanmış LinkedIn Kullanıcısı
Pazarlama ve Reklamcılık, 11–50 Çalışan
Yazılımın kullanım amacı: 1-5 ay
Değerlendirici Kaynağı
Kaynak: GetApp

Amazing quality of support and calls!

5,0 5 yıl önce

Yorumlar: Hidden gem. If you want to power up your sales team efforts or your call center management, this tool is for you.

Artılar:

CloudTalk helps skyrocket your sales team productivity. With features like call recording or statistics, you can analyze your performance and identify any bottlenecks in your sales process, which is crucial if you want to achieve success.

Eksileri:

There is no single thing I would dislike about CloudTalk.

Maddy
ABD dahilindeki eCommerce Manager
Spor Ürünleri, 2–10 Çalışan
Yazılımın kullanım amacı: 1-5 ay
Değerlendirici Kaynağı

Great for remote working!

4,0 3 yıl önce

Artılar:

I love how easy it is to download and integrate. Love that it rings all the operators at once and we all have access to all of the data. Love that is synchronizes with our customers so we can ass that little extra touch of personality.

Eksileri:

The phone application needs more work. Doesn't seem to "ring" unless the app is open. Would love to have more mobility since working remote.

Daniel
Daniel
BK dahilindeki sales executive
Doğrulanmış LinkedIn Kullanıcısı
Bilgi Teknolojileri ve Hizmetleri, 11–50 Çalışan
Yazılımın kullanım amacı: 1-5 ay
Değerlendirici Kaynağı

All in one solution that is super easy to use

5,0 3 yıl önce

Yorumlar: It has been a great experience and the product is solving most, if not all of my needs.

Artılar:

It's super accessible and easy to understand. It has a no bs approach where things are simply explained and work the way they should without being unnecessarily complicated.

Eksileri:

The only thing I didnt like is that the campaign management options are locked behind a paywall but that is fair enough

Yana
Yana
Bulgaristan dahilindeki Contract Business Development Manager
Doğrulanmış LinkedIn Kullanıcısı
Pazarlama ve Reklamcılık, 2–10 Çalışan
Yazılımın kullanım amacı: 1-5 ay
Değerlendirici Kaynağı

Great Customer support for Dyslexic sales proffessionals

5,0 4 yıl önce

Yorumlar: Really would recommend this to anyone wanting to open a call centre and does not have the resources for an IT department

Artılar:

I didn't understand anything but they did everything for me. I have not much technical IT experience but they set it up perfectly

Eksileri:

Mm maybe just 021/022/027/028 numbers for New Zealand would be good to have access to even if it is more costly because I don't want to register the number under my family's name. I would rather it be through a proffessional business who can secure the number for me

Ziya
Belçika dahilindeki Advanced Systems Engineer
Elektrik/Elektronik Üretimi, 10.000+ Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

CloudTalk is a Reliable Communication Solution

4,0 geçen yıl

Yorumlar: My experience with CloudTalk has been highly positive. It has revolutionized our communication processes, enhancing efficiency and customer interactions.

Artılar:

CloudTalk stands out as an efficient and reliable communication solution. Its seamless integration with various platforms, like CRM systems and helpdesk software, has greatly enhanced our team's productivity. Access to customer information within the platform has streamlined workflows, and the call quality is exceptional, ensuring clear conversations.

Eksileri:

The pricing may be costly for small businesses. The user interface could be more intuitive and visually appealing. However, these minor drawbacks are outweighed by the platform's overall performance and reliability.

Joe
Kanada dahilindeki Vice President
İnternet, 11–50 Çalışan
Yazılımın kullanım amacı: 6-12 ay
Değerlendirici Kaynağı

Support / Sales not at level it should be

5,0 4 yıl önce

Yorumlar: I love the product and would love to continue to use it, I wish it was less expensive and had better support.

Artılar:

The software has great potential to do everything you need. We love the integrations and the IVR. The call quality is also great with no drop outs.

Eksileri:

After signing up, it wasn't originally clear that the features we were using were not on our plan. Even though we had purchased a plan all the features only unlocked because of the trial. So we used the IVR, then months down the road after we tried to make changes, we couldn't. The system won't allow you to upgrade your plan on our own. So we had to wait 48 hours for a sales person could connect with us. The support time on the system is very slow. If you're a company who needs answer quick, be prepared to wait. Also if your a Canadian company the price is going to be about 30% higher because of the exchange. I also didn't understand you needed to buy a seat, then you need to pay for minutes on top of this for out going calls.

Doğrulanmış Yorumcu
Doğrulanmış LinkedIn Kullanıcısı
Eğlence, 2–10 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Easiest phone system to start with

5,0 5 yıl önce

Yorumlar: Everything went smooth from the very beginning. CloudTalk team was very helpfull with the setup and onboarding. Solved our pain. We can more focus on doing our business and still have whole overview of it.

Artılar:

Our goal was to integrate simple and easy to use phone system for our customer support. We needed couple of international numbers from around the world, integration with Help Scout and Intercom, possibility to manage our team and tag the calls to have our customer support easier and quicker for us.

Eksileri:

We started to use CloudTalk more than 2 years ago, back then it was quite basic product with lots of features missing. But they managed to grow and add a lot of stuff and fix most of the issues.

CloudTalk Yanıtı

5 yıl önce

Dear client, We are so happy to hear that you work with us for more than 2 years. Thank you for placing your trust and confidence in our abilities. Your comment shows us the importance of this though:"Without continual growth and progress, such words as improvement, achievement, and success have no meaning." We always try to listen and adjust our product according to the customers needs. Have a great day! Kris from CloudTalk

Esat
Almanya dahilindeki Wealth Manager
Mali Hizmetler, 11–50 Çalışan
Yazılımın kullanım amacı: 1-5 ay
Değerlendirici Kaynağı

Works well

5,0 4 yıl önce

Artılar:

Call monitor helps the most for us training our calls and being able to listen to each other.

Eksileri:

Sound quality has been sometimes bad, but more likely its due to the clients connection.

Doğrulanmış Yorumcu
Doğrulanmış LinkedIn Kullanıcısı
Emlak, 2–10 Çalışan
Yazılımın kullanım amacı: 1-5 ay
Değerlendirici Kaynağı

CloudTalk Is Great Platform!

4,0 5 yıl önce

Artılar:

Easy integration with Pipedrive, pretty good call quality, logs calls and records.

Eksileri:

Need an IOS app and names can be wrong on dialer but not wrong in CRM.

Rudy
İspanya dahilindeki Territory Account Manager
İnternet, 11–50 Çalışan
Yazılımın kullanım amacı: 6-12 ay
Değerlendirici Kaynağı

Great telephony system, great CRM integrations

5,0 2 yıl önce

Yorumlar: Their support is amazing and their support staff as well.

Artılar:

It's very easy to use. Also updating is very easy and fast.

Eksileri:

Sometimes it would give us an error or say things like call not connected.

Doğrulanmış Yorumcu
Doğrulanmış LinkedIn Kullanıcısı
Muhasebe, 11–50 Çalışan
Yazılımın kullanım amacı: 1-5 ay
Değerlendirici Kaynağı
Kaynak: GetApp

Great telephony service. Highly recommended

5,0 5 yıl önce

Yorumlar: We are using Cloudtalk to integrate with our CRM (Pipedrive) and customer support chat (Intercom). These integrations work great. Our sales-people have a much easier time to reach out to prospects. Also with support it is easy to pair a phone call to the user.

Artılar:

I like the call quality. From what I understand, Cloudtalk has a lot of their own infrastructure which enables them to make sure the call quality is top notch. Many of the competing services are built-up on a third party API, they just create the UI. With Cloudtalk, they are a telco operator. So this was one of the deciding factors. The pricing is comparable to other services, nothing to complain. Their support was always very helpful and not shy to call me up to resolve my query in the fastest manner possible.

Eksileri:

Some of the UI has little quirks that you can quickly get used to. It seems to me that the product added a lot of features over time and it may need a little spring cleaning. But maybe it is just the usual process of "learning to use a new app". So nothing to see here.

Lukáš
Çekya dahilindeki CEO
Kozmetik, 2–10 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Good price / quality ratio. Customer support

5,0 5 yıl önce

Yorumlar: With customer support and administrators, we have always solved our requirements very quickly. I recommend.

Artılar:

We have been working with CloudTalk for 3 years and have always been satisfied with their services. Good calls, good support.

Eksileri:

They could lower the cost of fixed line calls within the Czech Republic.

Faruk
Polonya dahilindeki Senior Business Development Manager
Doğrulanmış LinkedIn Kullanıcısı
Bilgi Teknolojileri ve Hizmetleri, 11–50 Çalışan
Yazılımın kullanım amacı: 6-12 ay
Değerlendirici Kaynağı

Great solution for our calls with CRM integration

5,0 4 yıl önce

Artılar:

Hubspot integration is super helpful, easy to setup, and fast. CloudTalk offers so many features that we didn't even know if we could implement. We love the reporting section as well. We were offered to pick up the numbers we wanted to use which helped us customise it. Among the other solutions, CloudTalk is also fairly priced. The support team is also responsive.

Eksileri:

Nothing really. At the peak of the pandemic, there was isues with call quality but it was fixed immediately, we like the tool a lot.

Doğrulanmış Yorumcu
Doğrulanmış LinkedIn Kullanıcısı
Mimarlık ve Planlama, 11–50 Çalışan
Yazılımın kullanım amacı: 1-5 ay
Değerlendirici Kaynağı

Avoid! Poor operation and customer support.

1,0 4 yıl önce

Yorumlar: Very poor. We regret that we signed up.

Artılar:

Their sales people is good and the app UI looks good but...

Eksileri:

The app is full of glitches and the call quality is very poor. We have waited more than two months for them to port our number and they failed! We have left speaking with different support agents to resolve the issue with no luck. They are good at sending emails offering gift cards for reviews but not good at operation or customer care. Avoid at all costs!

Roman
Slovakya dahilindeki Project manager
Telekomünikasyon, 51–200 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

I recommend.

5,0 5 yıl önce

Artılar:

You can make calls very easily with CloudTalk. It has many useful tools (features) and it is not necessary to understand IT/technology at all.

Eksileri:

I had to setup CloudTalk myself, but it was easy and they can guide you through this process.

Meri
Hırvatistan dahilindeki Sponsor
Doğrulanmış LinkedIn Kullanıcısı
Müzik, 11–50 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

CloudTalk saved our company!!

5,0 5 yıl önce

Yorumlar: From all my experience I can say that CloudTalk’s second name should be GAME CHANGER. They delivered on all of my wishes and problems in no time!

Artılar:

There are so many pros, but the most life changing was the costumer service that help us out in our time of need.

Eksileri:

The only thing I can think of, and it’s not even a con, is that the technology is so advanced we were weirded out for a few minutes when we started.

sheri
ABD dahilindeki Customer Service
Tüketici Elektroniği, 11–50 Çalışan
Yazılımın kullanım amacı: 6-12 ay
Değerlendirici Kaynağı

Porting in numbers

2,0 4 yıl önce

Yorumlar: Call quality is not the best, but the porting it the major issue.

Artılar:

I don't feel that anything is positive right now

Eksileri:

This is an impossible task and no one knows how to help. We have filled out the paperwork over and over and been rejected and the Guy [SENSITIVE CONTENT HIDDEN] who is supposed to help us will not. He either does not know how to do it or is lazy and will not help us. They said it would take about 3 weeks to do and that was 7 months ago.

Doğrulanmış Yorumcu
Doğrulanmış LinkedIn Kullanıcısı
Muhasebe, 1.001–5.000 Çalışan
Yazılımın kullanım amacı: 1-5 ay
Değerlendirici Kaynağı

Call center management platform

5,0 2 yıl önce

Yorumlar: it does the job and is very professional

Artılar:

Features like call recording, history, reporting make CloudTalk a good call management application

Eksileri:

Customer service is not fully available sometimes.

Sophia
Avustralya dahilindeki Head of Operations
Dinlence, Seyahat ve Turizm, 2–10 Çalışan
Yazılımın kullanım amacı: 1-5 ay
Değerlendirici Kaynağı

Good support team and great insights and data

3,0 4 yıl önce

Yorumlar: We've been able to centralise all our phone systems - our company all work remotely (across 7 countries) so it ensured we could keep costs down but be visible on the same number.

Artılar:

- Really good data and reports - support team have been good

Eksileri:

- software is obviously using the internet so if you have a weak connection then your calls will drop out