Hostfully Property Management Platform Kullanıcı Yorumları ve İncelemeler

Review Hostfully

Yorumlar: Good. I enjoy working with my success cash.

Artılar:

Customer support/technical assistance speed of replies.

Eksileri:

On-boarding length of time. Took too long/too many meetings.

Hostfully makes it easy to operate our short-term rental activity

Yorumlar: We have great response from support on the occasions we need to reach out to them, but they also have great and detailed online documentation which makes it easy to implement. the system has a lot of bells and whistles and there are lots of "nooks and crannies" but it's easy to get things done and is very customizable and configurable.

Artılar:

Hostfully takes a lot of work and worry out of managing our listings and guest experience.

Eksileri:

The user interface is undergoing much needed improvements. Hopefully they'll be done soon, but it does well as it is, we're excited to see the improvements bear fruit.

Too Many Bugs

Yorumlar: There is great potential with this product if they would ever fix it and it could do what they say that it is capable of doing. They have a user forum for users to suggest improvements for upgrades and it is a joke in my eyes when they can't get the bugs out of the current product. How can they be asking for suggestions when the current product won't work?

Artılar:

The calendar syncs between Airbnb and VRBO, which are the only two platforms we use right now. It is the only thing that works. The calendar is accurate. And, their support team is responsive because I spend 50% of my day messaging them about bugs in the system.

Eksileri:

Bugs. It is so difficult to manage anything about the reservation - communicating with the guest (you can't get messages into the platform from VRBO; cohosts can't communicate via Airbnb); you can't modify rates or add on additional nights w/out rates changing from dates already paid for; messages don't come through; etc. You double space after the end of a sentence and it sends &nspc after each period; It doesn't have a sort system to show you outstanding balances or pending transactions so you don't know who to follow up with; and there are problems every single day trying to do basic things that the system will not do. The answer is "we are forwarding to our higher tier department". You never hear back.

Really positive demo experience

Yorumlar: Good, i was offered a free demo and found the platform useful

Artılar:

It is very easy to navigate, i used the website and you know exactly where to go

Eksileri:

honestly, there was not that much to dislike, i really had a positive experience

A must if you plan to grow!

Yorumlar: I think Hostfully still has some kinks to work out, but I’m glad we are growing with them. I would recommend them.

Artılar:

We have been able to organize all of our properties and all of our platforms into one single hub, which has simplified our work.

Eksileri:

I wish the app was better and you could do more from it and wish there was a phone # to call for help.

Did not meet expectations

Yorumlar: Not worth the money for me. Will be trying a different management software in the future

Artılar:

Customer support was super helpful and always available to answer my questions

Eksileri:

The app doesn’t load. Viewing the website on a phone is not ideal and takes multiple steps to access the calendar. Difficult to use the website on mobile device

after three months of subscribing, still only have half a system working. no customer support to fix anything in under two weeks.

Yorumlar: It has not been a good experience, and the things they promised might not be ready for months, and the issues I'm having probably won't be resolved for another several weeks.

Artılar:

kind, yet unhelpful staff. But besides this, their system is slow to onboard some OTA's and does NOT link for previously reserved bookings. So this is NOT a good system if you have over 20 listings since you'd need to check ALL properties daily for any changes, modifications, messages, or cancelations, on reservations made previous to the day the sync for that specific OTA takes place.

Eksileri:

over worked employees have a two week response time, and it's uncertain that in those two weeks you will even have a resolved question, just an answer that you might have to wait another two weeks for a follow up.

Hostfully PMS, I'd recommend it

Artılar:

The customer service is good. They respond relatively quickly and typically solve the issues. The integrations are good. However, we've recently had issues with the Lynx integration so it seems like there's been some negative changes.

Eksileri:

The app is painfully simple. Also, we cannot edit existing templates, simply delete them. Also, there are some bugs that have been an issue since day 1 - such as jobs being assigned to someone, even though we don't have that selected as an option and never have. Also, we don't get the notification bubble on our iPhone if we've received a notification on Hostfully (our settings are updated to receive these). Overall, there are bugs, but the app is easy enough to use so we will keep using Hostfully in the meantime.

Hostfully. SO much potential. Yet so little focus on what is important to those USING it daily.

Yorumlar: Overall amazing for the price. Loading times are the worst. And I have to clear my fucking cache every 5 minutes.

Artılar:

Its cheap and does everything other PMS things do.

Eksileri:

SLOW TO LOAD. Regular roll out of features that are fucking useless. Focus on increasing the load time. Nothing else matters to be honnest. I spend 10-20 seconds waiting for every screen to load and i am on hostfully ALL DAY it is the biggest waste of money and time imaginable and slows most of us down to snail pace when using it.

Great experience

Yorumlar: Again, wish we had moved sooner. Everything is user friendly and we have support 24/7.

Artılar:

Everything so far has been so easy. After Using Villas 365, we were very worried about the onboarding stage but it was such a breeze and we wish we did the move sooner.

Eksileri:

Booking.com is not that great on Hostfully, unfortunately Hostfully doesnt have all features/amenities that pulls through to the Booking.com profile which affects our page score. They are working on this however.

Great options

Yorumlar: loved it. Actually Staci was my onboarding agent at first and pablo took over. he went over and beyond.

Artılar:

Visually appealing easy to navigate Onboarding was amazing! thank you great customer service

Eksileri:

Email templates took me the longest - woudl love to see more of a professional look some of the automatic templates that I don't use often go out and look way different than my emails - so more development there. A lot of cut and pasting.

Multi- rental owner… not sure it’s worth it

Yorumlar: Great start and then quickly went down hill - I may abandon it soon!

Artılar:

Onboarding was great! Lots of help but then it stopped there… seems like I have to google everything I need help with When an issue arises like - security deposit not auto refunding or rentals not auto connecting to their suggested cleaning app- they say it’s a bug. So it’s lots of extra work to make sure things are actually linked. Features are available but no education on how to use them - except a blog sent out

Eksileri:

White labeling your website- near impossibleIntegration of vrbo what a hassle! Direct bookings are clunky sometimes they don’t send out an email to the intended person

Great platform with outstanding customer support

Yorumlar: A great experience over the nearly 4 years that we've worked together with all Hostfully team members being helpful and kind.

Artılar:

The customer support team are amazing, responsive and always friendly. The platform itself has a great selection of integrations and it is constantly expanding. The Hostfully dev team is constantly adding and updating things and everyone always seems open to new ideas and ways of improving.

Eksileri:

There are a few features that would be nice to have for the Portuguese market like certified invoicing and guest check-in, however these are usually handled by integrations. A more robust owner's portal would be a great plus too.

Vacation Rental Management Ease!

Yorumlar: Very happy with Hostfully. Their customer service team is very helpful and quick to respond. I look forward to working with them for many years and hope to see their platform become even more sync'd with vrbo and airbnb to make the process of management run more smoothly.

Artılar:

I love being able to manage over 100 vacation rentals through one website. Being able to make new listings in one website and have it then created on two others is incredibly helpful. Basically, I love being able to do everything ONE time!

Eksileri:

There are still several tweaks that need to be made to make hostfully run more smoothly. There are several things that I still need to go into airbnb and do myself as well as the fact that vrbo does not sync as smoothly as it should (which may be more of a vrbo issue). Overall, Hostfully seems to be a new company and still are working to make things more efficient on their end.

Best Property Management Platform

Artılar:

The features that is easy to access and navigate

Eksileri:

What I like the least in Hostfully is that linking to different OTAs

New User on Hostfully

Yorumlar: It’s okay. I switched from hospitable which is more user friendly.

Artılar:

I like the calendar view the most out of all

Eksileri:

The non ability to run a report for email addresses from the pre arrival form and messaging is a bit complicated

Great team support

Yorumlar: So far so good. I think I was hoping I would have more bookings than I have but we're 3 months in, so hope it improves.

Artılar:

The integration of the calendar with other platforms. The training, onboarding and customer support are fabulous. I love [sensitive content hidden]. They have been really patient and helpful in getting my three properties set up right.

Eksileri:

Setting up the data security features. It was not intuitive and I had to hire a web developer to direct the url property and white label the site. It would also have been nice to have more branding/white label options with the templates and triggers. It's difficult to change the look and feel of those.

Almost perfect

Artılar:

I like how I can organize my listings and maintain my bookings in an easy to view dashboard. Plus, I like all the channel managers and options for that.

Eksileri:

The site loads very slowly, and there are a lot of glitches that need to be repaired. Plus. Customer service is slow to respond.

Without Hostfully we could not manage our current list of vacation rentals

Yorumlar: Customer service is excellent and seems to be a dedicated team, rather than outsourced cs. Not everything is perfect but they're constantly upgrading and strengthening their offerings.

Artılar:

We are currently managing 25 fast paced rental properties in Newport, RI where both demand and guest expectations are very high. Having everything on one screen makes all the difference for us. Before we implemented Hostfully we were logging into multiple accounts across multiple platforms and it was too easy to miss something.

Eksileri:

The app doesn't allow you to make any adjustments or take notes, but it's helpful to see the calendar.

Slow everything.

Artılar:

Fairly easy to use and good reporting section. Has potential but needs work.

Eksileri:

I paid too much money for an onboarding after I was sold features that aren't available. The onboarding takes forever to get time slot and the actual platform is incredibly slow to load every page. Never got the money back that I was promised I would get if it didn't work out.

It's ok, you can tell they're working hard on improving

Artılar:

It cover all of the necessary features that you need to manage properties

Eksileri:

It takes some time to load and some features are not connected properly. The set up was a bit complex, they've team helping you and they're nice but it should be more intuitive.

This Product Works!

Yorumlar: We started with it when we began utilizing several vacation rentals at once and it's been an incredible help!

Artılar:

Hostfully keeps us up to date on our rentals, including last minute bookings. It integrates well with Airbnb and Booking.com. We love the program!

Eksileri:

It's difficult to get someone to help right away, takes time to get a person set up to help.

Amazing PMS

Artılar:

Is the most completed PMS in the market, with the best integrations.

Eksileri:

Everything is great so far (2+ years of using it)

Enjoy Hostfully

Yorumlar: It has been an overall positive experience and a step up from Smartbnb

Artılar:

Relatively intuitive integration of multiple listing platforms

Eksileri:

It can be complex and seems to run into periodic issues when other integrated platforms make changes.

The Art of Hosting

Artılar:

Easy to use and slightly intuitive. Platform has the most necessary functions

Eksileri:

I’d like to see an expansion of features and an AI integration