Gomocha Kullanıcı Yorumları ve İncelemeler

Best value for money

Yorumlar: FMP360 has helped us to fully digitize our field service process. It has reduced the administration for technicians and helped us to improve our planning and increasing the number of visits per day. The company is listening to their customers and is very service minded, quickly solving the critical issues when they are reported.

Artılar:

The product is highly configurable, configurations are quick and easy to deploy. The company is very open to input for product development and even promote co-development to further extend the capabilities of the solution.

Eksileri:

It is strong in Planning and Field mobility, that's where they have started their journey. The road map is to further grow into a full comprehensive Field Service Management platform, right now there are still area's where they should grow their functionality (e.g. contract management, item management, logistics).

Great Tool ,supports our service needs perfectly!

Yorumlar: We use it on daily base and the service team is happy of features that makes their field life easier.

Artılar:

We can adapt the tool to our processes. This is a huge advantage. since there is a basic process given from begin on the implementation time is nicely short in comparison with other approaches.

Eksileri:

Some basic functions I see as state of the art are not available yet. Like ticketing system, multi-device support for the app, colors in the calendar are missing.

Unstable

Yorumlar: Have the feeling that we are perceived as difficult. Takes a long time to resolve incidents. Time paths are rarely issued.

Artılar:

Flexible system with many possibilities and easy to change by a user/administrator.

Eksileri:

It's very unstable. A lot of malfunctions and we never know when it will be solved.

It works great but sometimes contains bugs

Yorumlar: I am overall content with Gomocha

Artılar:

The easy to use interface and the convinient planning options.

Eksileri:

It can have a lot of issues. Especially when you have last minute changes or bad internet connection.

A good alternative to the big ones

Artılar:

FMP360 and FSP are both easy to use. Planning in FMP portal is easy as drag and drop, while completing an order in FSP is as easy as following the steps on your phone or tablet.

Eksileri:

The time it takes for new innovations to be pushed through.

It works when it works

Yorumlar: It is okay, when it works it is great

Artılar:

Our guy [sensitive content hidden] is always fast to respond and helps us a lot

Eksileri:

In our case it is really buggy. Things go massivly wrong almost every single month. Especially after updates.

Gomocha still needs a lot of work

Artılar:

I like the fact that the software package has a lot of potential. The combination of portal and app is also a nice plus.

Eksileri:

the amount and severity of issues is beyond belief. We encounter critical issues that harm our operation on a daily basis. This has been going on for several years now and I am afraid to say that I see no real progress yet in this aspect.

FMP360 and Wilchem

Artılar:

Easy to use, realtime communication with engineers, reporting tools

Eksileri:

Performance of the Gantt chart could be better. Missing a customer portal that matches our services.

Overall view

Artılar:

Overall view is quite good, we still miss the "user friendly" experince in managing the BI

Eksileri:

Implementation limits when we need to connect the softawrea with external ERP

Great platform to configure specific maintenance apps

Yorumlar: FMP360 helps the technicians to locate the valves that need to be serviced, perform the right maintenance, and provide feedback on the maintenance performed to the supervisors/work preparers.

Artılar:

FMP360 is an excellent tool to configure specific maintenance apps which are easy for the technicians to use. The apps help the technicians to locate and execute their maintenance tasks efficiently. I like that FMP360 can be configured easily to the specific wishes of the company unlike large CMMS software.

Eksileri:

Currently we FMP360 as standalone software. Integration with our CMMS SAP could be an improvement.

goede app voor werkzaamheden in het veld

Yorumlar: over het algemeen heb heb ik een goede ervaring met de app. Er zijn vele mogelijkheden.

Artılar:

de vele opties in de app en de stabiele werking

Eksileri:

de snelheid waarmee de data word vernieuwd tijdens het werken

Gomocha is gebruiksvriendelijk. Support is ondermaats

Artılar:

Planomgeving is overzichtelijk en gebruiksvriendelijk

Eksileri:

Support op onze planning verloopt zeer, zeer moeizaam. Sommige aangevraagde wensen staan al meer dan een jaar open.

Overall great for scheduling and

Artılar:

Feature to schedule specific tasks to specific persons, inculing checklistst

Eksileri:

We are still developting this program so we have to see what this is when it is completed.

A highly configurable piece of software

Yorumlar: Coming from other software in the previous years, there was a learning curve but the adaption to this platform was very smooth in the end. The contacts with the Gomocha team when requesting new features and adaption are very pleasant and professional

Artılar:

It's highly configurable to the extend that it's almost too configurable, but it gives many options. Everyone can create a view in the software that allows them to view what they need to see to make the best of their work. It's highty adaptable.

Eksileri:

Due to it's highly configurable nature, it's sometimes also gets you lost in the options. You really need to think through what you need to see and what rules you need to apply. We ware working on the cloud platform and sometimes experience some lagging when trying to search an asset or refresh the plannersboard.

FMP360 Review

Artılar:

The application is highly configurable, configurations are quick and easy to deploy. And since our back end application where FMP is connected to is also a Gomocha product, it is easier to send the data to and from FMP360. Gomocha's expertise on the back end product it is easier for us to discuss new requirements.

Eksileri:

Due to its highly configurable functionality performance maybe impacted specially on Home Dashboard page so have to be very careful in adding filters. Map functionalities could be improved like be able to assign orders on the map.

Almost a perfect solution for servicemanagement

Yorumlar: Have used a few other service management systems, Gomocha is prety straight forward, although there are still a lot of features we don't use at the moment.

Artılar:

Roadmap. They listen to their customers and put requests for improvement on their roadmap. While developping new functionalities they work with user groups to test and comment the work done.

Eksileri:

Most of what we will need in the next 18 months is on the roadmap.

A Review

Yorumlar: Not happy, also don't hear good feedback from the technicians. But since this is a business decission we have no choice.

Artılar:

I like it that your contacts try to assist you.

Eksileri:

What I hate is that it's not user friendly but mostly that the bugs are many times only fixed with the next release. And that release sometimes causes new issues.

Dutch Review FMP360

Yorumlar: A clear & efficient web-application easy to design conform company process.

Artılar:

Easy to use A easy to access web-application Good functionality

Eksileri:

Performance could become better. Some functionalities could be improved (map related).

My Review

Artılar:

Scheduling Agenda and easy to interface configuration

Eksileri:

Too many redundant acknowledgment operations

Terrible updates

Yorumlar: For me as planner it's ok in use, for the guys on the road with the mobile version, updates are bad, constant errors.

Artılar:

The desktop version is easy to use........

Eksileri:

After every update there is something or wrong or missing

Easy to use filed service application

Yorumlar: A lot of knowledge on the system and friendly support.

Artılar:

Standard a lot of functions and field service supported with several apps, easy adjusting the questionnaire and planning views.

Eksileri:

Registering the used measuring equipment.