18 yıldır işletmelerin daha iyi yazılımı
seçmesine yardımcı oluyoruz

LiveChat Kullanıcı Yorumları ve İncelemeler

4,6 (1.693)

LiveChat Hakkında

Livechat, web sitenizi ziyaret eden müşterilerinizle gerçek zamanlı sohbet etmenizi sağlar.

LiveChat hakkında daha fazla bilgi

Artılar:

Livechat allows rapid communication with customers and bypasses the need for long phone call wait times. Ubiquitous among major businesses and improves customer experience substantially.

Eksileri:

The lag can be pretty awful sometimes...that's hard to explain to a client. Sometimes it makes us look lazy.

LiveChat puanları

Ortalama puan

Kullanım Kolaylığı
4,7
Müşteri Hizmetleri
4,6
Özellikler
4,5
Paranızın Karşılığı
4,5

Tavsiye edilme olasılığı

8,6/ 10

LiveChat, Capterra'daki 1.693 kullanıcı değerlendirmesi temelinde, 5 yıldız üzerinden toplam 4,6 puan almıştır.

Daha önce LiveChat ürününü kullanmış mıydınız?

Deneyimlerinizi yazılım almak isteyen diğer insanlarla paylaşın.

Değerlendirmeleri filtrele (1.693)

Karan
Karan
Hindistan dahilindeki software devloper
Doğrulanmış LinkedIn Kullanıcısı
Bilgi Teknolojileri ve Hizmetleri, 10.000+ Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

This feature is very easy to use and it helpful for the customers and time savier and more efficient for your needs

4,0 geçen yıl

Yorumlar: its very posive expirience with live chat users find it is very easy to use, convenient, and effective

Artılar:

customers can simply click on a chat button on capterras websites to start a conversation with an agent.

Eksileri:

capterra is constantly updating its live chat features

Cheryl
ABD dahilindeki BDC Manager
Otomotiv, 51–200 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Easy way to communicate with customers and shoppers

5,0 2 yıl önce

Yorumlar: Would highly recommend as the software is basic and intuitive to use. Can easily train new employees within minutes of use. Customer support is excellent as well.

Artılar:

Easy of use of the software as it is intuitive and basic.

Eksileri:

Sometime the notifications would be missed and we weren't sure if it was our hardware of the software itself.

Doğrulanmış Yorumcu
Doğrulanmış LinkedIn Kullanıcısı
Eczacılık, 11–50 Çalışan
Yazılımın kullanım amacı: 6-12 ay
Değerlendirici Kaynağı

Far too expensive against identical options

3,0 10 ay önce

Artılar:

Simple to use and fairly self serve- if at a large organisation where chat only is the priority id say it would be work well.

Eksileri:

The cost is far too much for basic level users. With competition from so many alternative options that offer help centre and WhatsApp integrations for 1/5th of the price or freemium - paying £500 a month for live chat seems absurd

Violet
Kanada dahilindeki Manager
Tarım, 51–200 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Why LiveChat is the Best Customer Support Tool

5,0 3 ay önce

Artılar:

LiveChat is the most robust tool that I have ever used to offer customer support on my end. Availability of mobile application is another great aspect about LiveChat which support audio calls and live chat.

Eksileri:

LiveChat doesn’t have CRM inbuilt tools but it seamlessly integrate with external apps and APIs

Ibrahim
Avustralya dahilindeki Senior Partner
Yönetim Danışmanlığı, 11–50 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

What I Encounter with LiveChat

5,0 4 ay önce

Yorumlar: Live chat through LiveChat help resolve customer issues rapidly.

Artılar:

Allocating call logging, monitoring and recording features in one place is what I like most about LiveChat.

Eksileri:

I have never come across drawbacks ever since 2022.

Joyce
BK dahilindeki News Correspondent
Yayın Aracı, 51–200 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

Am Amazed With LiveChat

5,0 2 ay önce

Yorumlar: It gets the work done fast and well every time.

Artılar:

This platform is a very useful tool because it has helped resolve issues with our customers. LiveChat has enhanced our interactions with our clients and this is why I love LiveChat. It has the best and reliable features like HelpDesk.

Eksileri:

I haven't had any issues with LiveChat at all.

Niel Winston
Niel Winston
Filipinler dahilindeki Remotasks.com
Doğrulanmış LinkedIn Kullanıcısı
Bilgisayar Ağı, 51–200 Çalışan
Yazılımın kullanım amacı: Ücretsiz Deneme
Değerlendirici Kaynağı

Highly recommended

5,0 8 ay önce

Yorumlar: I LOVE USING LIVECHAT I HIGHLY RECOMMENDED THIS WEBSITE TO THE COSTUMER

Artılar:

When they approach on costumer i feel very comfortable when asking youre problems and livechat helps you solve youre questions

Eksileri:

Asking question ,asking questions in live chat when they approach to you i feel very comfortable using livechat

Olanrewaju
Avustralya dahilindeki National Vice Chairman
Dini Kurumlar, 201–500 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Live Chat 💬 Boost Customer Satisfaction which Get Enhanced by LiveChat

5,0 3 ay önce

Artılar:

LiveChat allows me to record and monitor calls in one single integrated repository. Issue tracking and incident management are other key relishes which I gain with LiveChat.

Eksileri:

I have never experienced issues when using LiveChat, even though I don’t use it on a daily basis.

Shea
ABD dahilindeki Ecommerce Specialist
Spor Ürünleri, 11–50 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Easy to Use!

5,0 4 ay önce

Artılar:

easy to sort and I love the ability to save answers to common questions!

Eksileri:

I truly cannot think of a complaint, it is pretty seamless.

Rebecca
ABD dahilindeki Ny
Çevre Hizmetleri, Serbest Meslek
Yazılımın kullanım amacı: 1-5 ay
Değerlendirici Kaynağı

Good and easy

5,0 4 ay önce

Artılar:

The ease of using it. Not much work to put into using it

Eksileri:

Could have a faster loading time when sending and receiving chats

Ibtissam
Fas dahilindeki Customer services back officer
Bankacılık, 11–50 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

Livechat review

4,0 geçen yıl

Yorumlar: I like everything about this application, i hope that everyone use it

Artılar:

I like many options about this application : login in very fastly, make a good conversation with the clients real time managing, how you can talk and share screen while you talk

Eksileri:

Actually i didn’t find something least about this application it helps me a lot in my work but i would say the price

matt
ABD dahilindeki CEO
Tüketici Hizmetleri, 2–10 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

LiveChat Review

5,0 geçen yıl

Yorumlar: Its been very positive. Customers like it and the staff enjoys being able to chat with customers even when they are away from the office or their desk

Artılar:

Enables customers to actually chat with a live body online instead of speaking over the phone and allows for instant answers.

Eksileri:

There is really no downside to LiveChat. We are a tech centered generation and people want instant satisfaction and LiveChat does that

Daniel
Daniel
ABD dahilindeki Principal, Commercial Growth Operations Leader
Doğrulanmış LinkedIn Kullanıcısı
İnsan Kaynakları, 1.001–5.000 Çalışan
Yazılımın kullanım amacı: 6-12 ay
Değerlendirici Kaynağı

Livechat immediately adjusts customer service

5,0 2 yıl önce

Yorumlar: With Livechat, our customers have real-time access to the Customer Service and Sales department. It is very credible and also easy for novices to learn. Livechat comes with tons of features that benefit customer service reps by enabling them to work faster and more efficiently. The cost is justified, and recently the Livechat group introduced my institution to a Chatbot, which improved the performance of the customer service force by reducing the number of questions they have to answer. I believe Livechat is optimal for companies with customer service areas that wanted to have a training program for their support staff. Institutions that wanted a cost-effective but efficient way to communicate in real time with consumers also found Livechat to be a good fit.

Artılar:

Livechat provides a day-by-day chat conversation summary, which offers a synthetic view of the evolution of the day-by-day performance statistics of the customer support area. The chat stickers help me find specific discussions within the thousands of discussions the customer support staff has had with travelers on the website. Livechat comes with a mobile-friendly chat plug-in that fits on the vast majority of the latest generation of smartphone screens. As a result, website users have a good experience when chatting with our representatives, regardless of the size of their computer or mobile screen.

Eksileri:

Extremely happy with Livechat. There are no complaints that I can think of at this time.

Laly Noya
Laly Noya
ABD dahilindeki CEO
Doğrulanmış LinkedIn Kullanıcısı
Tüketici Ürünleri, Serbest Meslek
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

LiveChat is Reliable

5,0 geçen yıl

Yorumlar: Overall my experience with using Live Chat is positive.

Artılar:

I like every aspect of the Live Chat feature.

Eksileri:

There's nothing I dislike about using LiveChat.

mahfujur rahman
Bangladeş dahilindeki Provide Emergency Service
Doğrulanmış LinkedIn Kullanıcısı
Bilgisayar Yazılımı, 11–50 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Hassle free live chat

5,0 geçen yıl

Yorumlar: In my opinion there is no alternative to LiveChat. I just love it.

Artılar:

The quality is of LiveChat is beyond description. It construct a break free connection.

Eksileri:

Ads are annoying though recently they have improved.

Alfazar
ABD dahilindeki Call center
İş Malzemeleri ve Ekipmanları, 501–1.000 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

My experince using this LiveChat

5,0 geçen yıl

Yorumlar: I dont have any problem because this things it helps me well to express my problems and needs highly recommended

Artılar:

All features are very nice it feels you that you are welcome to that livechat highly recommended and nice

Eksileri:

There's no missing because it's nice and perfect you can understand easily on how to navigate that LiveChat

Lirim
ABD dahilindeki Instrumentation and Automation PLSC
Yiyecek Üretimi, 201–500 Çalışan
Yazılımın kullanım amacı: 6-12 ay
Değerlendirici Kaynağı

With LiveChat my customers are always happy with our service

5,0 8 ay önce

Artılar:

LiveChat is so easily integrated into any software we use for my side business hustle. We can track and get insight reports on how customers feel about our services. Thanks to the LiveChat option we are getting 5-star reviews for our customer service.

Eksileri:

Everything is great about this app. No concerns. Love using it.

Haroon
Birleşik Arap Emirlikleri dahilindeki Lead officer
Mali Hizmetler, 201–500 Çalışan
Yazılımın kullanım amacı: Ücretsiz Deneme
Değerlendirici Kaynağı

Live chat experience

4,0 geçen yıl

Yorumlar: Overall experience is best not the Excellent. There is more chances of improvement in some areas

Artılar:

There is a lot of companies in fact trusty companies and we can know easily the answer of our query and also in fast and secure way

Eksileri:

Sometime chatbot take too much time and response from the real person is late

Kimberly
ABD dahilindeki Personal Trainer
Sağlık, Sağlıklı Yaşam ve Fitness, Serbest Meslek
Yazılımın kullanım amacı: 6-12 ay
Değerlendirici Kaynağı

Alive and Kicking!

5,0 5 ay önce

Yorumlar: LiveChat seems to be a feature on almost everything I use now, and I love it because if I have any questions or concerns at all LiveChat is always readily available!

Artılar:

Using LiveChat seems so easy and since i am so awkward over the phone, LiveChat was helpful without actually talking one-on-one with a person!

Eksileri:

At first i was very nervous about using the LiveChat, because i wasn't familiar with it.

Doğrulanmış Yorumcu
Doğrulanmış LinkedIn Kullanıcısı
Telekomünikasyon, 201–500 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Customer Services Saver

5,0 geçen yıl

Artılar:

Can be integrated on website and app. additional plus to SMS. custom customer segmentation to help in future targeting and know your audience

Eksileri:

If you want better security features, it will be quite expensive.

David
David
Macaristan dahilindeki CEO
Doğrulanmış LinkedIn Kullanıcısı
İnternet, 2–10 Çalışan
Yazılımın kullanım amacı: 6-12 ay
Değerlendirici Kaynağı

Very good, very high quality, but expensive.

5,0 geçen yıl

Yorumlar: I am completely satisfied with what I experienced. Probably one of the best systems of its kind on the market.

Artılar:

You can see that a lot of time and effort has been put into its development. The user interfaces are well thought out and everything works as it should. Among the many other features, it was the Chat that really caught my eye.

Eksileri:

I cannot complain about the product itself. The pricing could be more affordable.

Nerissa
Güney Afrika dahilindeki Consultant customer satisfaction
Alternatif Uyuşmazlık Çözümü, Serbest Meslek
Yazılımın kullanım amacı: Ücretsiz Deneme
Değerlendirici Kaynağı

Not a hands on system

2,0 geçen yıl

Artılar:

Nothing , was very disappointing overall..

Eksileri:

The slow response to the end user .. causes more issues

Alison
ABD dahilindeki Chat Agent
Bilişim Hizmetleri, Serbest Meslek
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Live Chat is a good software to use and it still done an awesome job!

5,0 2 yıl önce

Yorumlar: Its good I still use it today.

Artılar:

I love Live Chat because it easy to use and it gets the job done. As a Field agent it helps keep costs low and help with customer service.

Eksileri:

The cost may be a little high but it pay for it self if you invest in the right tools for your business.

Tami
ABD dahilindeki controller
Otomotiv, 2–10 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

Easy solutions

5,0 11 ay önce

Artılar:

I like that I can get answers without having to call and wait on hold or email and wait for a response

Eksileri:

Sometimes it takes a while to get a person to chat with

Shree Chandra
Hindistan dahilindeki Live and E-Learning
E-öğrenme, Serbest Meslek
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Live chat

5,0 2 yıl önce

Yorumlar: The software's customer's features and multi-channel support have customers to create a seamless customer experience the analytics and reporting tools have enabled agents to manage we chats and respond quickly to customer inquiries. Overall, LiveChat has received positive reviews for its user-friendliness, reliability and effectiveness in helping businesses improve we customer service.

Artılar:

LiveChat has features that help all customers management their problem load effective such as canned responbility keyboard shortcuts and chat history.

Eksileri:

LiveChat to all costumers with analisis and reporting machine to measure the performance of their customer service team, such as chat duration, customer satisfaction ratings and agent productivity