GoFrugal Kullanıcı Yorumları ve İncelemeler

4,4 (187)

GoFrugal Hakkında

ERP made easy for Retail, Restaurant, Distribution & Enterprise businesses on the digital path helping them stay competitive

GoFrugal hakkında daha fazla bilgi

Artılar:

Reports, Easy Billing process, Integrations process, In term of accounting works, E-invoice, Market Need.

Eksileri:

This creating a lot of financial trouble for us.

GoFrugal puanları

Ortalama puan

Kullanım Kolaylığı
4,4
Müşteri Hizmetleri
4,0
Özellikler
4,4
Paranızın Karşılığı
4,4

Tavsiye edilme olasılığı

8,3/10

GoFrugal, Capterra'daki 187 kullanıcı değerlendirmesi temelinde, 5 yıldız üzerinden toplam 4,4 puan almıştır.

Daha önce GoFrugal ürününü kullanmış mıydınız?

Deneyimlerinizi yazılım almak isteyen diğer insanlarla paylaşın.

Değerlendirmeleri filtrele (187)

Safraz
Safraz
Trinidad ve Tobago dahilindeki IT Consultant
Doğrulanmış LinkedIn Kullanıcısı
Bilgi Teknolojileri ve Hizmetleri, 11-50 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Bang for your buck!

5,0 2 yıl önce

Yorumlar: Very satisfied with the company, support and follow ups. Excellwnt product, definitely needs more exposure on the market.

Artılar:

The ability to connect across mutlipe platforms, windows and mobile solutions. Easy to use, implement and deploy from a small business to a large organisation. Simply add the devices and clients and enjoy the reach over wireless networks, or data on the go.

Eksileri:

No cons so far. However I have to populate this field.

GOFRUGAL Technologies Yanıtı

2 yıl önce

Thanks so much for your feedback! We're really glad that you are enjoying our product and service.

najmal.k.v
Hindistan dahilindeki Head technical operations
Perakende, 201-500 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

Dikkate Alınan Alternatifler:

Software for chain stores

4,0 2 yıl önce

Yorumlar: Good product

Artılar:

Service Support System is the most attractive thing when compared to the competitors.Being in retail sector the instant support is very crucial . They have automated the service and ticketing system. Also the centralised hq system gives lot of control on all operation.

Eksileri:

Pos application can be faster little more

GOFRUGAL Technologies Yanıtı

2 yıl önce

Dear Mr Najmal, Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! Also our team will reach you regarding the feedback you have shared about the POS performance.

Vikas
Hindistan dahilindeki Owner
Perakende, 2-10 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Best software for retail

5,0 3 hafta önce Yeni

Yorumlar: User friendly , fast working and easy learn and best to train any one

Artılar:

Billing easy to do , inventory management is very good and User friendly

Eksileri:

Gosecure due to multi data- base so I am unable to use

Ravinder
Hindistan dahilindeki SEO Manager
Eğitim Yönetimi, 11-50 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

OK Service

3,0 3 hafta önce Yeni

Artılar:

Manage Stock and reports and inventories

Eksileri:

Online Kits preparation for orders and inventory management

Prateek
Hindistan dahilindeki Owner
Perakende, 2-10 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

Go frugal is good software

5,0 3 hafta önce Yeni

Yorumlar: good

Artılar:

online, order easy & gosure is easy to use & user freiendly.

Eksileri:

None of the above, i led all the features.

junaise
Hindistan dahilindeki retail business
Perakende, 11-50 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Dikkate Alınan Alternatifler:

genuine reviews

3,0 2 yıl önce

Yorumlar: Your product is ok but service is pathetic

Artılar:

Reports and it’s a user friendly software

Eksileri:

Customer service and support ia not getting on right time. None of our staff didn’t get an proper training from your side till now. If we have any doubts still we are connecting to chat. i requested many times to give proper training still no feedback from your side

GOFRUGAL Technologies Yanıtı

2 yıl önce

Thank you for your review. We will get in touch with you to understand more in detail on how to improve our ratings

ARCADEUS
ARCADEUS
Kenya dahilindeki Systems Administrator/ICT Service Desk
Doğrulanmış LinkedIn Kullanıcısı
Perakende, 51-200 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Suam Hardware Ltd With Gofrugal

4,0 4 yıl önce

Yorumlar: I love their efforts in constantly working on the software to make it the best of its kind. The take customers' suggestions and review and implement it if it is feasible.

Artılar:

Gofrugal Software is one of the products i have loved to work with. What I do appreciate most is their dynamic nature in implementing and customizing features that suits your business. We have successfully implemented the M-PESA integration(Mobile money payment), Outlet landing cost expenses customized for branch-wise item transfers, Android application for the tablets and with a range of good report analysis. They have one of the best customer care response 24/7 for easy solution in case of any issue. With Gofrugal, you are assured of your Value for money, best report analysis for your business and quality service from their support staff.

Eksileri:

No customer reward program on the Android app but soon it will be worked on

Gagan
Hindistan dahilindeki Owner
Perakende, 2-10 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Gofrugal Best software

5,0 3 hafta önce Yeni

Yorumlar: Very Nice software, Live chat support helps and after sells is also good

Artılar:

User friendly , easy to use , fast processing

Eksileri:

using from a long Time But do not found any thing that is least usefully

Doğrulanmış Yorumcu
Hindistan dahilindeki owner
Doğrulanmış LinkedIn Kullanıcısı
Hastane ve Sağlık Hizmetleri, 2-10 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Best software of market

5,0 3 hafta önce Yeni

Yorumlar: I am using from a long time and it is best software.

Artılar:

User friendly , fast working and easy learn,

Eksileri:

Account easy is so tuff to use and it is not same as software

Doğrulanmış Yorumcu
Hindistan dahilindeki Import and Logistics coordinator
Doğrulanmış LinkedIn Kullanıcısı
Yiyecek ve İçecek, 1.001-5.000 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

Fast going Gofrugal

5,0 geçen ay Yeni

Artılar:

It is very easy to use as even person with minimum knowledge can also learn and work in this software easily. Easy to implement and work.

Eksileri:

It works well for small companies and enterprises. Big enterprises need end to end software for complete process. So it will be a drawback.

Swoyam
Hindistan dahilindeki Director
Perakende, 11-50 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Dikkate Alınan Alternatifler:

Good Software with decent customer support for Retail Book Trade having a Mid Tier Pricing range

4,0 2 yıl önce

Yorumlar: My overall experience with GoFrugal has been good over the years.
but "Thank God", they stopped partnering with other local companies to sell their product in the market. At the time of installation 5 years back, it was a nightmare, their local vendor only knew how to install the product but not how to train us in moving our age old business procedures and techniques to the GoFrugal Platform. I was seriously considering of cutting my losses and moving to Tally. But I am now realizing that I am much better off with GoFrugal as my partner;
No doubt there were initial hiccups but even though they started their business from Pharmacy Vertical, they have currently tailored their product for Book Trade pretty decently.
GoFrugal has saved us a lot of time, effort and money over the years and helped us grow.

Artılar:

1. Ease of Use - The Menus and Navigation for billing are quite simple making it easy for even our support staff to jump in and help during peak hours. 2. Robust - We have been using RPOS 7 since the last 5 years and there has never been an SOS situation 3. Customer Support - During there initial years they were struggling in this aspect but since the last couple of years they have become better but there is room for improvement.

Eksileri:

1. YouTube Videos are helpful to some extent but they don't update their help documents repository. 2. Most of the times when I contacted customer support there first suggestion will be please update to the latest build and hope this has been fixed, even after I have told them, I recently updated. 3. There are only a few knowledgeable customer support executives who immediately can figure out your issue and have the solution ready for you. For others they need to train more thoroughly. "I do not want to know the cause of my issue but the solution"

GOFRUGAL Technologies Yanıtı

2 yıl önce

Thank you for your review. We will get in touch with you to understand more in detail on how to improve our ratings

Amal
Hindistan dahilindeki Director
Perakende, 51-200 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

A few suggestions that can benefit all your clients

4,0 2 yıl önce

Yorumlar: Overall, I'd rate the experience a little above fair. I have shared a lot of suggestions and the discussions are not being taken very seriously. Some essential features are still needed in the software which can definitely make this one of the best software in the industry. Some existing features are not complete and they are blunt. They can be improved by taking direct suggestions from the customers' experience. A recent happening was regarding the ORDER EASY APP. There were a lot of glitches in the app but it was very hard to commincate with you and I had to spend a lot of time and money to develop a new app with other company. I will be happy to share more views on the Gofrugal product and improvement suggestions over a google meet if possible. You may contact me over my email if you are interested.

Artılar:

I like the many solutions that this software has to offer. A lot of the solutions that come along are really great and make the work easy. A lot of the common issues being faced in the FMCG retail sector are already addressed in the software. Also, I would like to appreciate the kind and respectful attitude of all the staff, especially, [SENSITIVE CONTENT HIDDEN]. However, improvements are needed in a lot of areas.

Eksileri:

Yes. Definitely. There are a lot of features that can be updated and a lot of other modern features are to be included as well. 1. A lot many offer management scheme exists. But majority of them are useless for HQ customers having central pricing and offer management. As we have multiple outlets, we are unable to work out offers for our customers centrally. Most of the offers can be set only in the RPOS which is not the way forward. Also in today's market offers using promo codes must be made available. 2. There is no real solution to handle damaged products. Practically, the process is a lot more complex one than just transferring it to a sub location and using the wastage entry module in the software. This creating a lot of financial trouble for us. 3. No way to bulk update Markup/Markdown price setting for products in HQ. 4. No way to identify the minimum/maximum stock level of the products as a variable. The minimum stock level for 20000+ products cannot be determined easily and varies outlet to outlet, product to product. These values must be picked up from the sales data of the product. Also, there is no notification or interface to know the stocks approaching zero and order them before approaching zero. 5. No way to print shelf price cards for products directly from the software after purchase entry so as display them on rack. 6. Big lag in solving issues. When an emergency situation arrives there is no point of contact to solve it asap.

GOFRUGAL Technologies Yanıtı

2 yıl önce

Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it

Sorabh
Hindistan dahilindeki Director
Perakende, 2-10 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

Dikkate Alınan Alternatifler:

GoFrugal is the Best

5,0 2 yıl önce

Yorumlar: Product is good, but as i mention RPOS ticket management needs to be less annoying for customer. Please assign a single support agent or atleast capture history of issue for the new agent to review and then connect with customer. Example softwares like sales force, Freshworks capture history of customer issue properly and be it any agent they all talk to customer from last communication thread. RPOS is used by NON IT people with basic IT knowledge, hence things should be made easier for trouble shooting issues at POS.

Artılar:

There are a lot of features which i like about the software. The best one which i like is Go Sure App for Stock Taking and Audit. I would also like to highlight the HQ, which is an awesome feature. The team of HQ support is amazing and well qualified to solve the issues. SPECIAL THANKS to [SENSITIVE CONTENT HIDDEN] for their best support.

Eksileri:

I think every thing is fine. Issue Management of RPOS with RPOS Support Team could be improved. My Experience is that i have to explain the whole issue again to the support team as the support agent changes every time.

Soumya J.
Hindistan dahilindeki Manager - IT
Perakende, 51-200 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Easy to use feature packed software within budget

5,0 2 yıl önce

Artılar:

The first benefit one will notice while using this software is its ultra short learning curve with easy to use features and a host of options to choose from. This is just the beginning, pros also include good support from their assure care team and a timely resolution of of the reported issues in most of the cases. There is also an added benefit of development support for any customisation or personalisation requirements. The HQ portal consists of a host of analytics and reporting tools to ease MIS and business intelligence needs.

Eksileri:

With all the the benefits and features currently offered I feel there is still scope of improvement by adding up to the existing ones. Many other competitors in this segment of retail ERP is strategically partnering with many a lot of third parties to offer free integration from the ERP end. A similar list of strategic partnerships with Gofrugal is hopefully under development or yet to be developed. Focusing on this area may have a positive impact on customer satisfaction as well as business development.

GOFRUGAL Technologies Yanıtı

2 yıl önce

Dear Soumya, Thanks so much for your feedback! We're really glad that you are enjoying our product and service. Yes, we have worked along with the third party payment, CRM integrations, you can get in touch with Ushatirtha Das and discuss on it.

Doğrulanmış Yorumcu
Hindistan dahilindeki MD
Doğrulanmış LinkedIn Kullanıcısı
Perakende, 51-200 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Dikkate Alınan Alternatifler:

Fast updates on government mandates and custom requirements.

5,0 2 yıl önce

Yorumlar: Safe and Good.

Artılar:

Easy to use and good overall features, satisfying our large format Pharmacy Chain use.

Eksileri:

When need to fix issues or change settings ,getting the right Support agent who sepecilises in the particular issue takes time. Need to patiently explain whole thing to newbie support agent (who will know nothing) till they connect to senior staffs who will solve in minutes. It will be better if they route to senior experts immediately by issue area.

GOFRUGAL Technologies Yanıtı

2 yıl önce

Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it

DINAKARAN
Hindistan dahilindeki IT
Otomotiv, 51-200 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

GoFrugal

4,0 2 yıl önce

Yorumlar: If any new development required based on our business requirement, it is taking to complete too long time to take discuss, meeting, development & delivery

Artılar:

Online credit limit / days approval HQ reports Consolidated TB / P&L and BS reports

Eksileri:

Patch update very critical some times each and every outlet update separately currently we are having 25 outlets. In future if it is increase the outlets Patch update is very critical process. Minimum we are spending 1 to 1 1/2 hour per outlet Online transactions in cloud based Outlet connect to customer support team (online support) it is taking the connection more than a half day also We have only 1 server & 1 client for each outlet, If support team connected unable to use Backup taking more than 30 mins some times centralised options superuser & users in outlets Backup need to update external hard disk or in cloud from outlets Stock Ageing report in HQ Offer / Discount reports

GOFRUGAL Technologies Yanıtı

2 yıl önce

Dear Mr Dinakaran, Thank you for your feedback. Our team has been continuously working on reducing the patch size and the time consumed for patch update. We will definitely look into your feedback and work on it. Also our team member will reach you along with the next step of action on the feedback you have shared.

RAMESH
Hindistan dahilindeki PARTNER
Kıyafet ve Moda, 11-50 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Dikkate Alınan Alternatifler:

One of the best Retail POS in the industry

5,0 2 yıl önce

Yorumlar: My overall experience with the software is so good. Its features meets our expectations.

Artılar:

This product is user friendly and there is a lots of reports which helps us to take managerial decisions. Moreover Inventory management made easy.

Eksileri:

It becomes very slow if the system is idle for a long time.

GOFRUGAL Technologies Yanıtı

2 yıl önce

Dear Mr Ramesh, Thanks so much for your feedback! We're really glad that you are enjoying our product and service. Our technical person will reach you on the system slowness issue

Jacob
Hindistan dahilindeki Managing Partner
Kıyafet ve Moda, 51-200 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Mixed Feeling

4,0 2 yıl önce

Yorumlar: Overall experience with Gofrugal has been satisfactory.

Artılar:

Using the Software, we are able to monitor the business in real time from anywhere in the world. The software gets updated regularly. The bugs are cleared and new features are added. Lots of options and reports available

Eksileri:

The accounting side of the software needs to be improved. There should be an option for the users to design the reports from the data available. An option to back-up data and separate the database on basis of financial year would help to reduce the cost of ownership of software. Proper user manual of the software is not available. Hence not even 50% of the features of the software not being used. Currently the software gets an update every week. It's difficult to keep software up-to-date at shop.

GOFRUGAL Technologies Yanıtı

2 yıl önce

Thanks so much for your feedback! We're really glad that you are enjoying our product and service. Our team has been continuously working on reducing the patch size and the time consumed for patch update. We will definitely look into your feedback and work on it.

Cyrus
Kenya dahilindeki CEO
Doğrulanmış LinkedIn Kullanıcısı
Bilgisayar Yazılımı, 2-10 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

RESTAURANT POS -RPOS6.5 REVIEW

5,0 4 yıl önce

Yorumlar: It is a perfect software to have it in your business to have a 360 degrees view of you business operations. I am satisfied and would highly recommend to my business partners.

Artılar:

The software is really fantastic in the sense that i have visibility of the current stock of goods/products in my stores, stock level update, real-time sales reports & able to see the fastest/slowest moving items - all these are visible anytime anywhere on a mobile device i.e thro' Whatsnow App. I wouldn't miss to mention the quick 24/7 support service, very efficient to mention the least. Very much satisfied with this. Quick setup of the product - within no time, you started selling through Gofrugal Software with happy results.

Eksileri:

The company should be proactive to get feedback from its clients on the use of their product to ensure that the client utilize the system/product functionality to the fullest...... coz i found out that some crucial functionality are not being utilized reason being it is not known that they exist. With this kind of feedback, the company would be able to narrow down on areas that need training.

Mike
Nijerya dahilindeki Tech lead
Perakende, 2-10 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Going frugal with Gofrugal

5,0 2 yıl önce

Artılar:

Extensive Built-in Features, support, and ease of use

Eksileri:

Installation and upgrade time can be improved

GOFRUGAL Technologies Yanıtı

2 yıl önce

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

NANDAKUMAR
Hindistan dahilindeki Managing Partner
Perakende, 2-10 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

I have been using this software for the past four years. feeling good

5,0 5 yıl önce

Yorumlar: It have 1000 plus reports give me vivid picture about my business and make comfort on planning for the next month.

Artılar:

i have been using enterprise version, it lively links multiple stores and maintains the stock. it has 1000 plus reports, it will give you detailed analysis even i learned many techniques through that. the finance linked with this software, gives enough to avoid tally software. the mobile version makes not just comfort, its superb when we out of office.

Eksileri:

customer support has been made chat, that phone calls. its annoying many times. because if you are not a software person like me, could not understand the problems many time. that how will you express it in text format to make their Assure care executive to understand. for every chat they will send you youtube.com link to see video. if you are capable of doing by yourself of watching videos, need no worries.

Shaikh
Hindistan dahilindeki Owner
Elektrik/Elektronik Üretimi, 2-10 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Sams

5,0 2 yıl önce

Yorumlar: Ok

Artılar:

Security and reports gst but it is easy to operate

Eksileri:

It promised me a picture to be added to the quotes which is pending and returning a damaged item or under warranty is a issue

GOFRUGAL Technologies Yanıtı

2 yıl önce

Dear Mr Shaik, Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

ajay
Hindistan dahilindeki Business
Perakende, 51-200 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Smart Baniye

5,0 2 yıl önce

Artılar:

Head Office Feature, Centralize management, Multi Outlet with Warehouse Feature. Best for Franchisee Development.

Eksileri:

Offer Management Feature is not upto the mark.

Bharat
Hindistan dahilindeki Founder Member
Tıbbi Cihazlar, 2-10 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Dikkate Alınan Alternatifler:

Support During Covid19

5,0 2 yıl önce

Yorumlar: Sales,Purchase, Accounts, MIS Reports and all for keeping ourselves on track.

Artılar:

Easy Updation and Operations of this software is one of the best.

Eksileri:

Very Few but as per staff support each and every problem seems to be minimalist.

Doğrulanmış Yorumcu
Kenya dahilindeki CEO
Doğrulanmış LinkedIn Kullanıcısı
Bilgisayar Yazılımı, 11-50 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Representng GoFrugal in Kenya and other African Countries as implementing Partners

5,0 4 yıl önce

Artılar:

GoFrugal software is a complete and a comprehensive POS solution for many verticals, we have represented GoFrugal for over 5 years now and have found this software to be a 360 degrees solution, The support has been exceptional, special mention to the team whose 24x7 support has been excellent and above PAR The most impressive part of this software is there is always newer innovations, ease of use and user friendly. We will continue to represent GoFrugal in the future and have undertaken that we will not be representing any other POS developer as we get what our clients need

Eksileri:

Very Rare and hardly any bugs come up and these are also attended to rapidly on a 24x7 support and the development team