Hotelogix Kullanıcı Yorumları ve İncelemeler

Since 2015 Oct, I am using Hx it was great to see basic to advances features in 500+ hotels till dat

Yorumlar: Made life easy for different need on Front Office Operations only, as of now there is no other department support features apart Front Office & Restaurant POS.

Artılar:

On Request, Lot of new features have been developed on based on universal resolutions, As everyone knows it is really difficult to handle large chine of hotels like Treebo, as we can't handle manually based on expending the hotels in one portfolio & to analysis the data, So with help of API, these became possible, as per our requirement HX had supported us with best hospitality support. It is really easy to use & anywhere at any time we can access based on our requirements using Website, APP, Msite everything is unique good days as well.

Eksileri:

we have seen blackout dates with multiple bugs & had some restriction access on usage hence there were multiple escalations on usage on bulk actions & API Calls, hence we had failures & bad days as well.

Functionality, Customer Service

Yorumlar: This is the fundamental software of any hotel, so it's critical it has the features you need, has good uptime, and the company is responsive to your questions. Hotelogix checks all those boxes, to my view.

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It's intuitive for its basic features that your staff have to use, and very feature-rich. You have to live with it a while to learn how it goes about doing certain things, but once you do that and get a workflow going, it has a remarkable list of features. They are also tech-savvy and use advanced customer-service tools, so you get a sense that they are tech-forward people and will keep improving the product along the latest lines. I think their customer service may be their best attribute: they're available 24 hours a day, which is not something that, in particular, the North American companies offer unless you are paying tons of money for a very premium product. And they're very nice, with an old-world manner.

Eksileri:

There are functions that could be simplified and shown more clearly and in a more user-friendly way; I just chalk this up to the company being from India so their English is often more formal and complex and sometimes can be interpreted in more than one way. And sometimes you have to search for info (such as, how every tax and fee is broken down, in a customer's bill) instead of it being able to be easily shown right there on the first page. But I'm okay to have to have this, in return for the functionality and the other attributes. And you can always ask them about every detail, and of course suggest improvements.

absolute **SCRAP**

Yorumlar: I would prefer to use an excel spreadsheet than your program and i regret the time we prepaid one year subscription.
For example lets see some points: ~Every time to login you have to enter an image verification code, enter your username (which has to be an email) and on the second screen it tells you that you have already login in a different device. in the third screen you have to select your "counter". Even if you have only one counter per user you will have to select it. and then you wait 3 second the PMS to show the final screen. So that is 30 seconds every time! ~Your system doesn't provide multi use. You cannot use the same account in 2 different computers simultaneously. Also if a different user has opened the one's room details, you will not be able to open it in your computer and will have to find who has already opened it..or wait for him to close it. Also to do the night audit you will have to logout all the other users! You have an option to do it though the extranet and wait 3 seconds but all this proccess will take 10 minutes. Imagine that to do it every time from a mobile device. And then the users will have to login again to use the pms ~the rooms that are to departure today don't have a different colour!
~You select a room, you make a reservation and the system saves it in a different room. CRAZY!. i have videos to show you if you want
~you cannot see which reservations are guaranteed and which not!
~you cannot move with the mouse a reservation to different dates
~the housekeeping report cannot be printed from the previous day! and not able to print for the next X day. only for the same day! and this is not a housekeeping report, it lacks very important information
~there is not option to build your own reports, and you are not willing to build a custom one..
~there is not a report to show the arrivals, departures and staying rooms in one piece of paper at once
~in the main screen there is not a info bar to show the numbers of available and occupied rooms
~you cannot see the money balance of the departuring rooms for a given date!! and there isn't a report to show all the clients that paid today or a X date
~your replies to the emails are out of topic!
~you cannot set the rooms to be double (for 2 people) and every time you have to select adults 2 after having press the "enable editing" button

I totally suggest you to avoid it unless you have a 3 rooms lodging

Artılar:

Nothing

Eksileri:

all the above that i mentioned and a lot more

Most reliable, very stable and cost efficient PMS today.

Yorumlar: Very satisfied.

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It is easy to use, the reports are very relevant and may be customized according to your needs, and customer service is very good.

Eksileri:

Packages set up. You will need to do the attachment to the front office all over again if you edit or change something in the rate.

All in one package of the most user friendly Property Management Software

Yorumlar: My overall experience with Hotelogix is good, I have tried several Property Management Softwares, and we pick the right one.

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The learning curve for training for the new staff is easy, user friendly, and the software has complete package of POS and PMS system. The support team are reachable, and very helpful.

Eksileri:

There is nothing to complain about this software.

Ease of use !

Yorumlar: It's good.

Artılar:

Easy to use, and manage, compared to other players in the market.

Eksileri:

Support service some times. We need some support in critical areas, where 24/7 customer service cannot manager.

Simply Awesome

Yorumlar: A uniform inventory & auto OTA bookings make easy the work & to play as per the market analysis. As it is a cloud base software, can be logged in from anywhere. Each & everything is crystal clear to everyone on the system. The management dashboard is awesome for the status of occupancy, ARR, Forecasting with last year comparison.

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The Reservation System of the software is absolutely good. Just map your inventory from the PMS, the same will be updated in OTA's through a channel manager, just you have to manage the rates as per occupancy.

Eksileri:

Need to update a reminder by email/a popup for the hold till booking while releasing from the system. And We can mark a number of rooms as DNR, but we cannot remove them all at a time.

Easying hotel software hands down

Artılar:

Integration with Channel Managers and partner agencies. Ease of entering booking and forecasting demand.

Eksileri:

Maintenance and Housekeeping volumes can improve in terms of ease of use.

Hotelogix and WDC Aparthotel (5*)

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For any new hotel, Hotelogix it a good way to start, especially small size business. Very easy to use and the suport team is very responsive and available.

Eksileri:

It should be more modern and it can be good for it to have the email integration option, more options on invoice samples to fits best customers need. Also, as hotel CRM it's very important, with Hotelogix it's still tricky to track guests profile in order to have a good database and to be able to back it up or restore.

Meets the need

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It meets the basic need of a hotelier Process is simple once you understand it.

Eksileri:

It is not user friendly Screens are complicated and not self explanatory Certain functionality keep giving issues, such as client upload.

Review

Yorumlar: Nothing

Artılar:

Front desk is the basic part which I like the most about Hotelogix.

Eksileri:

No such issue happened till now. We are not facing any issue.

HOTELOGIX REVIEW

Yorumlar: HOTELOGIX ALLOWS ME TO GET A GREAT OVERVIEW OF MY BUSINESS AND INCREASE PROFIT BY USING REPORTS AND THE FUNCTIONALITYOF THE SYSTEM TO ENSURE BEST RATES ARE BEING PUT OUT AND THE POS SYSTEM ALLOWS GREAT AUDITING AND REPEORTING WHICH ALSO HELPS IN BUSINESS PLANING AND PROFITBILTY.

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HOTELOGIX IS EASY TO USE AND ALLOWS COMPLETE HOTEL MANAGEMENT OF RESERVATIONS AND POS SYSTEM TO ENSURE A SEEMLESS OPERATION.

Eksileri:

INTEGRATION IS NOT SO EASY AS THE TECHNICIAN AND MANAGERS AT HOTELOGIX NEED TO TAKE TIME TO FULLY UNDERSTAND WHAT YOU WANT FROM THE SYSTEM AND HOW YOU NEED IT SET UP AS EVERY BUSINESS IS DIFFERENT AND OF COURSE IF YOU ARE NEW TO HOTELOGIX YOU DONT FULLY KNOW HOW IT WORKS AND WHAT GREAT FEATURES IT HAS. THIS CAN MEAN THAT YOU DONT GET FULL VALUE OR USE FROM THE SYSTEM AT FIRST AND IN WORST CASE YOU DONT SET UP PEFERCTLY SO NEED TO FIND WORK AROUNDS AT TIMES.

Great Overall !!

Artılar:

Overall system is very good including integration, OTA connectivity, review system. Great in reports.

Eksileri:

We will be needing a back-office module.

Full of errors and costing us revenue daily

Yorumlar: The system has all the features you need but the user interface is crowded and hard to use.
Critical errors make the system highly unreliable, and errors in their payments integrations that continuously fail to get fixed are causing the system to be too unreliable for operation.

Artılar:

It has a full feature set and functionality

Eksileri:

- Their web booking engine cannot be customized so guests see a very ugly interface when trying to book online - Their payments gateways aren't integrated with the frontdesk booking so you have to register payments for deposits when you take bookings via email or phone - They did not upgrade their Stripe integration to comply with the new EU laws around authentication and payments, resulting in every single payment through our web booking engine now failing for a month. The company should have known about this for a year and should have been able to prepare their integration for this change but they failed to do so, and it's now costing us money every single day, every single minute. Hotelogix is responsive but are not able to give us a time line for when this is fixed and are essentially breaching EU law. This has been a horrendous experience and the support staff doesn't understand the severity of the issue. - We have had several double bookings due to sudden integration failures with booking.com. Those issues have been fixed quickly by the support staff but really hurt our reputation even if it just happens a few times. Again, completely unreliable. You're just waiting every day for something to break.

Norway

Artılar:

The supportside is very good. The system is well developed with functionality.

Eksileri:

The amounts of clicks in some operations like checkouts should be smoothen down to a minimum to enhance guest experience upon checkouts. Its getting there, but should have more backend possibilities to turn off warnings etc, that takes down clicks in general.

Satisfied but wish it was more versatile

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Having a cloud based system was critical for our business. It has been easy for our staff to use and it is a good value for the price.

Eksileri:

Unlike a typical hotel, we are a lodge that manages and books vacation rentals for private owner. We were unable to find software that fit our needs, but chose Hotelogix because it seemed the best option out there to customize. Setting up the different fees and pricing is challenging for us. The channel manager functionality doesn't allow us to take third party bookings in a way we are satisfied with. We had hoped to link our reservation calendars to our website, however we are unable to do so with our desired functionality.

Highly Recommendable PMS for group of hotels.

Yorumlar: Initially when I started with Hotelogix there were a few of the loopholes however support did a good job in resolving and taking care of the points. And as far as the future expansion is concerned then same shell is easy to deployment with minimal number of deployment days.

Artılar:

Ease of deployment & ease of connectivity with multiple applications. And even after connecting with multiple products workflow is smooth.

Eksileri:

No cons as of now & if cons are there it gets resolved by the support on priority basis.

Good featured PMS, but issues

Yorumlar: I researched 100's of PMS systems and decided on Hotelogix. I was very impressed with the Breadth of functionality, front-end ease of use, and price. It seemed easy to setup and the support team helped out. However, now that we have been using the system for about 9 months, I've found several things that are concerning:
- rate management is very complex, difficult to setup and not flexible enough. I gave up creating rates and let Hotelogix make all our changes.
- quirky behavior
- no ability to do waitlist, gift cards, SMS
- no report writing capability (canned reports only)
- no in-house guest list
- not keeping up with changes in the industry. They focus on minutae and not on the big picture.
- their web booking engine is confusing to guests about availability and does not show off extras/add-ons/inclusions. We're losing incremental revenue from not being able to highlight add-ons.
- executives have been rude and don't respond to emails.

Very misleading!

Yorumlar: I really wanted to give these people a good rating but honestly dealing with them has been a pain! Initially focus was on getting us to make a decision and pay, afterwards we had good cooperation until they found out our product is different vs. most hotels they work with. We've been [patient but sadly with 3 months in we find out out # 1 objective cannot be met!! How are we to run the business without that feature which was promised overtly through the sales cycle and follow up emails?

Artılar:

Our value proposition was threefold; 1) managing future standalone activities (meals, massages, transfers) and the like for non guests. 2) to drive more direct bookings 3) manage in property consumption on one system via POS. Items 2 is on and going well while item 3 is still to be completed. Item 1 which was our primary motivation just not going anywhere.

Eksileri:

One main need we have was ability to book standalone group activities such as shower on the go, meals, massages, transfers etc for clients who are not staying in the hotel. The promised solution was "Activity POS" which is great except it cannot capture the correct date for said activity. It is very weird the way we are able to book activities for a future date but the confirmation can never read the future date. Likewise, there is NO WAY to see and anticipate the activity for weekly and monthly planning. It is completely useless!

A solid PMS for small and midsize properties

Yorumlar: Hotelogix streamline online sales with success and reservation are getting very easy. support are reactive when needed.

Artılar:

Its a complete PMS with a very user friendly reservation management screen, housekeeping module, POS module, booking engine and channel manager connexion. the software is well adapted for properties from 10 to 100 rooms that are selling in multiple channels: online, walkings, travel agencies offline... the mobile app is also very usefull for camps

Eksileri:

some modules are very rich and need sometime to adapt but a half day training is sufficient in most cases

Don’t trust them

Yorumlar: If they can scam a business partner how about a customer. I’ve even stop using it for weeks now . Ezee absolute is better

Artılar:

Hotelogix don’t pay their business partners. They’ll lie to your face promising percentage as reseller and 3 months now no news from them. Even email they don’t respond . My client paid one year directly but I don’t even know who I’m working with.

Eksileri:

Hotelogix scam their business partners . If you consider being a reseller don’t work with them. Waste of time and energy.

An Amazing Experience!

Yorumlar: The team at Hotelogix are excellent especially our account manager Ankit. Two thumbs up.
There were a few glitches this year but it has been resolved.

Artılar:

We have been using Hotelogix for many years . For the price point, this is the most comprehensive system in the market and has everything you need to run your hotel!

Eksileri:

Sometimes there were glitches in the system and we were not able to check a guest in or make a reservation.

An all rounder App

Yorumlar: The 10/10 Support we get from them when encountering with any issue, they go the extra mile to make sure everything works fine for you and your Hotel.

Artılar:

I like the capability of doing all there is to management of a hotel and its restaurant making it easy to follow up with everything in one place. Its able to merge with channel managers which make room availability and reservations automated with all OTAs The ability to integrate the app with your bank making it possible to charge a card at the Point of Sale is also a grate advantage the app.

Eksileri:

Nothing negative that i can think of right now.

Great product if you use all the features!

Yorumlar: Very positive and I can highly recommend it.

Artılar:

There are many features here that actually help to drive revenue and there is an extensive range of useful features which minimize the effort needed to manage bookings etc and this helps us focus on the most important tasks which is actually delivered a great service to our guests!

Eksileri:

Learning how to use the system is not as simple as other PMS' I have used before but I think the features it offers makes up for the learning curve.

Simple and Easy To Use

Yorumlar: We are able to maintain the overall hotel data and even reports section provides each and every option which partner is referring to.

Artılar:

Hx is very compatible and user friendly Ease of access Every single function is designed in such a way that easy to understand and operate POS Items

Eksileri:

Round off adjustment issue - Because of this it has caused many checkout and invoicing problems though it has been resolved now