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LiveVox Kullanıcı Yorumları ve İncelemeler

4,7 (32)

LiveVox Hakkında

LiveVox, çok kanallı iletişimleri CRM, Pratik Yapay Zeka ve WFO’yu (iş gücü optimizasyonu) tek bir çözümde birleştiren yeni nesil iletişim merkezi platformudur.

LiveVox hakkında daha fazla bilgi

Artılar:

By providing an easy to use interface and opening up almost all features of the system directly to the user, you truly are in control of your own call center.

Eksileri:

We struggle with the multiple emails and slow process to get questions answered.

LiveVox puanları

Ortalama puan

Kullanım Kolaylığı
4,6
Müşteri Hizmetleri
4,1
Özellikler
4,5
Paranızın Karşılığı
4,6

Tavsiye edilme olasılığı

9,1/ 10

LiveVox, Capterra'daki 32 kullanıcı değerlendirmesi temelinde, 5 yıldız üzerinden toplam 4,7 puan almıştır.

Daha önce LiveVox ürününü kullanmış mıydınız?

Deneyimlerinizi yazılım almak isteyen diğer insanlarla paylaşın.

Değerlendirmeleri filtrele (32)

William
William
ABD dahilindeki Collections Dialer Manager
Doğrulanmış LinkedIn Kullanıcısı
Perakende, 501–1.000 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Putting your call center in your own hands

5,0 5 yıl önce

Yorumlar: We have been able to consolidate each of our off-shore teams into one large blended team. This has provided tremendous benefits in terms of efficiencies as well as visibility to the overall operations of the Call Center.

Artılar:

Ever had a piece of software that you barely knew how to use and relied completely on support and professional service fees to make any changes or updates? That is NOT LiveVox. By providing an easy to use interface and opening up almost all features of the system directly to the user, you truly are in control of your own call center.

Eksileri:

Due to the innovative nature of LiveVox some of the new products start a bit "bare bones" but after a few short iterations and feedback from customers they quickly improve and integrate into the existing suite of products.

Jeff
ABD dahilindeki COO
Mali Hizmetler, 201–500 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

LiveVox Feedback

5,0 5 yıl önce

Yorumlar: LiveVox has been an excellent partner allowing us to advance our business and reach record revenue.

Artılar:

LiveVox is an excellent partner and offers great support and feedback on how best to leverage their software. The software is constantly upgraded and new features are added, making it an industry leading solution.

Eksileri:

The software should allow for more ad-hoc, dynamic changes to call selection criteria. Also, allowing customer more access and control over changes within the system.

Robin
ABD dahilindeki Vice President
Mali Hizmetler, 51–200 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Livevox Review

4,0 5 yıl önce

Yorumlar: We came from PBX technology and utilized outbound dialing only. We are now using inbound and outbound dialing. We use secure payment capture and are screen capture (new) - wish that functionality was live (would be great for training to see what our reps are doing during a call), we are building out IVR, and are considering your text solution, as well as surveys, as well.

Artılar:

Multiple dialing options including Blaster, RPC, QC & HCI, Preview services.

Eksileri:

Customer Support Team is a very convoluted process. We struggle with the multiple emails and slow process to get questions answered. They push a lot to self service and do not even offer an answer most times to the question at hand. If it wasn't for our Mid-level Market manager, I do not think we would stay as long as we have with Livevox. Great work, [SENSITIVE CONTENT HIDDEN]. There does not seems to be too many subject matter experts that are willing to spend time to assist. I would say [SENSITIVE CONTENT HIDDEN] is an example of the opposite of that and is wonderful also to work with.

Modesto
Meksika dahilindeki Quality Experience Managment
Dinlence, Seyahat ve Turizm, 501–1.000 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

Best call monitoring platform out there

5,0 9 ay önce

Yorumlar: Overall my experience has been great, i was using Encore before and this is a huge upgrade. Everything about LiveVox is 100 times better, from pulling up data to quickly editing scorecards and filtering calls, LiveVox is a great product.

Artılar:

There are a lot of things to like about the software, one of my favorite features is being able to distinguish between the member and the agent's audio, this is very useful when listening to calls. The option to hear the member's channel during hold is a great feature which helps uncover any negative sentiments the member might have which might not be brought up when speaking with the agent. I like how the call is loaded completely so you don't have to worry about the call buffering if you lose internet connection.

Eksileri:

The only thing I don't like about LiveVox is that it lacks the ability to record video, other than that it is a great product.

chris
chris
ABD dahilindeki VP Operations
Mali Hizmetler, 51–200 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

Reliable & Compliant Dialing Service

4,0 5 yıl önce

Yorumlar: Staying compliant in these Litigious times has put us at ease and really reduced stress for all of my crew. I believe they have the ability to be the #1 dialing solution for the collection industry.

Artılar:

Clicker Agent feature keeps us compliant and lawsuit free. LV has a group of forward thinkers and appear to come up with quick and easy solutions for text and e-mail. They are very dependable, do not go down as previous dialing solutions have.

Eksileri:

Customer service is over seas and very difficult to deal with. LV also has something called Leg minutes which should be included in the minimum requirement of minutes however they are separated for some reason.

Ashton
ABD dahilindeki Senior Dialer Admin
Mali Hizmetler, 501–1.000 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Livevox Review

5,0 3 yıl önce

Yorumlar: We've seen increased productivity using Livevox

Artılar:

The product is easy to use, makes it easy to ensure business needs are taken care of.

Eksileri:

I feature I would like to see added would be the ability to modify multiple campiagns at one time.

Josh
ABD dahilindeki Ops Manger
Mali Hizmetler, 11–50 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Good solution in need of maturity

4,0 4 yıl önce

Yorumlar: A bumpy road overall, better communication and focus as they went public and good customer relations, not a great help desk so be prepared for pains

Artılar:

their aim is to provide solutions for all elements of communication which is a good aim for the company

Eksileri:

While providing all elements the issue of being "best in class" vs "barely servicable" is a concern

Raj
ABD dahilindeki Team Lead
Tüketici Hizmetleri, 201–500 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Easy to use CRM Platform

5,0 3 yıl önce

Yorumlar: It has all in one system, easy reporting and does allow to put stats and reports very convinently

Artılar:

Livevox CRM is very easy to use and its nicely customizatable product.

Eksileri:

Its a great product and i dont find anything that i dislike.

Doğrulanmış Yorumcu
Doğrulanmış LinkedIn Kullanıcısı
Telekomünikasyon, 51–200 Çalışan
Yazılımın kullanım amacı: 6-12 ay
Değerlendirici Kaynağı

Pretty Good Software for Contact Centers!

4,0 3 yıl önce

Yorumlar: So far so good, its a really great product with Pros and Cons.

Artılar:

Its a really user friendly, fast and easy to implement. Excellent Dashboard and very intuitive.

Eksileri:

Needs to improve Reports to to better fit with the BPO industry, could be better in RTR.

Wellington
Wellington
Guatemala dahilindeki Operations Analyst
Doğrulanmış LinkedIn Kullanıcısı
Tüketici Hizmetleri, 5.001–10.000 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

LiveVox regular user view

5,0 4 yıl önce

Yorumlar: Although I was not fully dedicated to campaigns using this software, even for me it is easy to create and pull reports

Artılar:

Software very intuitive with great reporting and call management systems

Eksileri:

Nothing to complaint about, just need to where to click on to itemize reports you need to pull

Brandon
ABD dahilindeki Business Systems Analyst III
Mali Hizmetler, 201–500 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Glad to Partner with LiveVox

4,0 5 yıl önce

Yorumlar: We've been a partner with LiveVox for several years now. While issues are expected from time to time with any solution, LiveVox is responsive and makes sure that our concerns are addressed. They listen to our suggestions to improve their product and work those suggestions into their product roadmap where it makes sense.

Artılar:

LiveVox's HCI cloud solution is indispensable for organizations concerned with TCPA Compliance. The software is easily scale-able as our organization grows and they were very proactive to assist clients with Work from Home solutions when Covid hit. LiveVox is always looking to add features based on the recommendations of their clients and looking to create value with their software.

Eksileri:

Organizations with advanced users will enjoy the flexibility of LiveVox's call flow design tools. However, some organizations will prefer the plug-and-play nature of some of their competitors' products.

Glenn
ABD dahilindeki Team Lead
Mali Hizmetler, 201–500 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

LiveVox is the Best Solution

5,0 3 yıl önce

Yorumlar: Overall experience very postitive. We are very happy with this solutionand have noticed a marked increase in efficiency and productivity.

Artılar:

This software has had a huge positive impact on our overall productivity and efficiency. Extremely user-friendly and would recommend to anyone.

Eksileri:

No complaints at all. Great layout and interface is very intuitive.

Adrian
ABD dahilindeki TeamLead
Mali Hizmetler, 201–500 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Happy

5,0 3 yıl önce

Yorumlar: Great

Artılar:

its easy to use, also i love the fact that i can pull any reports with solid data. Listening to calls is easy to navigate.

Eksileri:

I have not experencied anfy issues with livevox. my agents love it

philip
ABD dahilindeki Corporate Trainer
Mali Hizmetler, 501–1.000 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Great reporting/integration w/ WFM

5,0 3 yıl önce

Artılar:

The easy access the software provided to keep up with indiviual users along with call recording/monitoring.

Eksileri:

Not applicable (Overall great software, no negatives)

LaTorshia
ABD dahilindeki Team Lead
Mali Hizmetler, 201–500 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Easy to use

5,0 3 yıl önce

Yorumlar: i have no problems. very efficient to use

Artılar:

The system is super easy to navigate. when it comes to pulling stats its very efficient

Eksileri:

I wouldnt change anything. the system is easy to use

Chelsea
ABD dahilindeki Sr. Unit Manager
Mali Hizmetler, 501–1.000 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Makes my life easier

5,0 3 yıl önce

Artılar:

It is user friendly and easy to train new staff. All reporting right are your finger tips. Great product!

Eksileri:

No issues at all. This product is awesome!

Yani
ABD dahilindeki Lead
Mali Hizmetler, 201–500 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

I love it!

5,0 3 yıl önce

Yorumlar: it's easy, no issues with it.

Artılar:

Everything is good, no issues, self explanatory.

Eksileri:

No problems, i did not have any issues with it.

Ann Caroline
Filipinler dahilindeki Property Management Assistant
Emlak, 51–200 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

Call Management tool

4,0 2 yıl önce

Yorumlar: Overall, great product for call centers.

Artılar:

I like the auto dialer, manual dialing, and loading of number to dialer.

Eksileri:

Sometimes, there are errors and technical difficulties.

Edward
ABD dahilindeki Business Analyst
Doğrulanmış LinkedIn Kullanıcısı
Mali Hizmetler, 1.001–5.000 Çalışan
Yazılımın kullanım amacı: 6-12 ay
Değerlendirici Kaynağı

Intuitive platform to enhance outbound campaigns

5,0 6 yıl önce

Yorumlar: Overall, we have had nothing but a positive experience with LiveVox. Their customer service and support staff are top-notch. In our line of business, we have to be nimble enough to take on new clients and execute on projects in short fashion. LiveVox has provided us with all of the tools we need to accomplish this.

Artılar:

Ease of use. All deliverables for our most recent project were met ahead of schedule due to the majority of set up being within the platform. I was able to easily set up the import process and format lead files without the need of internal resources. Tertiary data files could be uploaded in to one platform and segmentation of phone numbers was seamless. Robust out-of-the-box reporting with little need to create additional reports.

Eksileri:

There is added functionality outside of the base package which requires an upgraded platform which incurs additional cost.

Maria
ABD dahilindeki Corporate Trainer
Tüketici Hizmetleri, 51–200 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

Livevox Review

5,0 3 yıl önce

Yorumlar: Overall, Livevox works amazing. Easy to analyze and to work with throughout training.

Artılar:

I like the fact that is very easy to analyze.

Eksileri:

Nothing really, it all seems to work great.

Mohammed
Hindistan dahilindeki Senior Manager - WFM
Outsourcing/Offshoring, 10.000+ Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Flexibility to build as per business need

4,0 5 yıl önce

Yorumlar: Livevox is a user friendly tool and has good transperancy

Artılar:

In an Outbound environment, I believe HQM module that is built is something which has been able to drive usage and enhance productivity through efficiency improvement plan. Screen capture i.e., UCRM is another feature which adds up further value and not Speech IQ demo. thanks

Eksileri:

Screen capture capability not available for non voice environment

John
ABD dahilindeki Director of Operational Strategies
Mali Hizmetler, 201–500 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Future of Debt Collections

4,0 6 yıl önce

Yorumlar: Our overall experience with LiveVox has been great. We currently utilize their Dialer, HCI and Email technology, soon Text and Chat.

Artılar:

The technology aspect which allows for TCPA compliance , but at a fast pace. The other main factor is the multi-channel functionality which also allows queue/proficiency routing.

Eksileri:

Some of the Admin/Manager monitoring tools aren't flexible when it comes to monitoring specific groups of agents and/or specific time in states like Ready or On Call.

Qaneisha
ABD dahilindeki it agent
Mali Hizmetler, 201–500 Çalışan
Yazılımın kullanım amacı: 6-12 ay
Değerlendirici Kaynağı

livevox is very helpful to do my job

5,0 3 yıl önce

Artılar:

It's very helpful with cx information n postioning each calls

Eksileri:

when it is moving very slow and freezing up

Hanna
ABD dahilindeki Dialer Admin
Tüketici Hizmetleri, 501–1.000 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

My Review?

4,0 3 yıl önce

Artılar:

For someone who is relatively new to the administrative side of call centers it's easy to start with and learn on. The templates and automatic requeues definitely help streamline things.

Eksileri:

nothing :) at all. really nothing. can't think of anything

Nick
ABD dahilindeki Collection Manager
Telekomünikasyon, 11–50 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Review for Livevox

4,0 5 yıl önce

Artılar:

Hard choice to only choose one thing when all the features are great. We implemented Livevox here about 3-4 years ago and everything from the start and til now have been great.

Eksileri:

just learning the pacing for different clients and we have gotten the hang of it.