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EMS Kullanıcı Yorumları ve İncelemeler

4,4 (49)

EMS Hakkında

Accruent’in EMS etkinlik yönetimi yazılımı, profesyonellerin hem organizatörler hem de katılımcılar için unutulmaz etkinlikler yürütmesini sağlar.

EMS hakkında daha fazla bilgi

Artılar:

Compared to zoom, EMS has an easier interface and can allow my teammates to simply join rooms for meetings and set up scheduled times. In addition, the video conference calls are high in quality.

Eksileri:

The lack of an api for integration. We wanted to integrate more with it but couldn't accomplish what we wanted.

EMS puanları

Ortalama puan

Kullanım Kolaylığı
3,9
Müşteri Hizmetleri
3,7
Özellikler
4,3
Paranızın Karşılığı
3,9

Tavsiye edilme olasılığı

7,9/ 10

EMS, Capterra'daki 49 kullanıcı değerlendirmesi temelinde, 5 yıldız üzerinden toplam 4,4 puan almıştır.

Daha önce EMS ürününü kullanmış mıydınız?

Deneyimlerinizi yazılım almak isteyen diğer insanlarla paylaşın.

Değerlendirmeleri filtrele (49)

Taylor
Taylor
ABD dahilindeki Assistant Director
Doğrulanmış LinkedIn Kullanıcısı
Yüksek Öğrenim, 1.001–5.000 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Exceptional product and very user friendly

5,0 6 yıl önce

Yorumlar: Overall EMS Event Management Software is very easy to use and tracks data very well. The reporting options that are available are very helpful to get out to our staff and tracking events and billing is very easy to do.

Artılar:

I really enjoyed all the capabilites EMS has with its event booking software. It is very customizable and easy to book and track events. It made event planning very easy when we manage thousands of events per year.

Eksileri:

There isn't much I do not like about this software. EMS does have a bigger software that allows you to customize for different user groups who oversee different venues within the operation but I do wish they had a smaller version of this.

Sue
ABD dahilindeki Assistant Director, Event Management
Yüksek Öğrenim, 1.001–5.000 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

JMU's experience with EMS

5,0 5 ay önce

Yorumlar: We've been using EMS since 2012 and have been very pleased with the product. It's used throughout our campus and we have about 95% of our spaces in EMS (vehicles, outdoor spaces, promotional spaces, info tables, etc).

Artılar:

The granularity of being able to allow many schedulers throughout campus to schedule their own spaces.

Eksileri:

Customer support when they moved from phone calls to online tickets.

Ricardo
ABD dahilindeki University Director
Eğitim Yönetimi, 1.001–5.000 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

EMS, understanding

4,0 geçen ay Yeni

Yorumlar: We use EMS for all our events and will soon add some digital signage that connects to EMS.

Artılar:

EMS is a great tool. The more one understands the product the more it can do. The training has made our area even better.

Eksileri:

not sure at this time. We will continue to work with the staff to find what works best for us.

Doğrulanmış Yorumcu
Doğrulanmış LinkedIn Kullanıcısı
Tesis Hizmetleri
Yazılımın kullanım amacı: 6-12 ay
Değerlendirici Kaynağı

User-friendly compared to other systems but missing features

3,0 7 yıl önce

Artılar:

At this time, I am able to complete everything I need with EMS (specifically Web Client EMS). You can customize your reports and easily schedule events. You can also add as much or as little detail as you need.

Eksileri:

Customer Service has not been easy to work with (at least for us as Web based clients) and usually can not fix our issues. We have to fix them ourselves.

Erin
ABD dahilindeki Medical Assistant
Hastane ve Sağlık Hizmetleri, 501–1.000 Çalışan
Yazılımın kullanım amacı: 6-12 ay
Değerlendirici Kaynağı

Easy Scheduling

5,0 2 ay önce Yeni

Artılar:

Easy way to schedule appointments and verify insurance eligibility.

Eksileri:

There are sometimes glitches in the system but they are usually fixed same day.

Brian
ABD dahilindeki Manager of Scheduling and Operations
Yüksek Öğrenim, 501–1.000 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Bethel University Administrator

4,0 12 ay önce

Yorumlar: All in all, it's a good experience. Hoping that there will be more improvements and enhancements coming, but all in all, it's a good product.

Artılar:

Fairly robust options when it comes to scheduling and event management. It is very hard to create double bookings, which happened weekly with our old software. It is fairly intuitive and easy for most WebApp users to "get" pretty quickly out of the gate. Reports to share information with campus partners is detailed and customizeable so they can see what they need to see or want to see, they can just get their info, or they can see info for the whole event.

Eksileri:

I don't know what industry standards are, but it seems pretty pricy for the annual license. Also, I wish that customer suggestions or fix ideas were taken more to heart - I have suggested several things and pointed out errors that are deemed as "Will not implement" when clearly something should be done. Also, timeliness on what they do promise has been an issue. They say this is coming, and then 2 years go by and it's still not there. -- that was more in my early days of using it - I think that has stopped because they know they do not want to promise something and then take years to deliver.

Merrill
ABD dahilindeki Director of Auxiliary Services
Yüksek Öğrenim, 51–200 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

EMS Use on a Small Campus

4,0 11 ay önce

Yorumlar: I have been happy with the product. As EMS has grow within Accruent it has been harder to know our reps and get basic support

Artılar:

I like the layout and structure and power of event organization

Eksileri:

Overtime where they have developed has been more for flex space and international business I feel and less the original higher ed use and it need to coordinate with gmail

Accruent Yanıtı

11 ay önce

Hello! Thank you for your EMS review! At Accruent, we are constantly working to better meet your needs and expectations, and this feedback is crucial to that process! We will pass this along to our product team. Thank you again.

Sarah
ABD dahilindeki Senior Room Scheduler
Eğitim Yönetimi, 1.001–5.000 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Great Database But could be more user friendly

5,0 5 ay önce

Yorumlar: I have worked with EMS 10 years and was part of the configuration process. I find it's a very powerful database that is vastly better than other alternatives I have seen. however, my experience has been one of seeing my coworkers abandoning the database in favor of other platforms they find more user-friendly. Our IT department abandoned it in favor of Service Now, our catering staff abandoned it in favor a catering-specific product, and my new department head prefers to use Salesforce because she likes the reporting feature better, even though EMS does a better job of resource management.

Artılar:

EMS is a powerful database that is able to retain a lot of complex data.

Eksileri:

The search features are a bit old school -- they require people to know more about data entry than is currently taught in schools. Most people these days don't seem familiar with the concept of entering names last-name-first for example, but EMS still requires that 1st contact names be set up and searched for this way. I would advise either a more intelligent search feature that can search for a string ("george") as both a first and a last name or a new format that breaks the name down into two fields.

Kari
ABD dahilindeki EMS Project Manager
Yüksek Öğrenim, 5.001–10.000 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

love it, but customer service solutions could improve

4,0 5 ay önce

Yorumlar: I have been using EMS for over 10 years both in a configuration role and day to day use for event reservations, invoicing, etc. I love it, and teach others on my campus to love it also. There are a few significant changes I would love to see, but overall I love the program and how much it helps with event planning and space reservations

Artılar:

functionality and ability to configure for many different use cases

Eksileri:

customer service support when there are issues. jump through a lot of hoops submitting tickets and have to ask 7 times or more for a video call. this makes every ticket take months to resolve.

Jessica
ABD dahilindeki Associate Director of Reservations
Yüksek Öğrenim, 1.001–5.000 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

EMS - Great product, unlike others out there

5,0 5 ay önce

Yorumlar: We've been using EMS since early 2013 and have implemented several buildings, teams and other things since then. We have recently expanded to our academic classes as well

Artılar:

The usability and functionality of the product The wizard The tools - especially the ability to manipulate certain pieces of the reservation The reporting and queries

Eksileri:

The 50 character limit on so many things The inability to copy diagrams easily The user interface (which may be fixed) The boxy-ness of the desktop client (which may be fixed soon!)

Katie
ABD dahilindeki Scheduling Coordinator
Yüksek Öğrenim, 1.001–5.000 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

EMS scheduler

4,0 5 ay önce

Yorumlar: As a "super" scheduler on our campus I use EMS heavily. I keep al of the info stored for all of our simple to complex reservations. It is helpful to have an all in one tool

Artılar:

The ease of use and many different ways to use it on our campus

Eksileri:

Some areas can be a bit cumbersome. Our billing process is very cumbersome. I will be meeting with someone from the genius bar today to see if it can be streamlined.

Serena
ABD dahilindeki Scheduling System Support Specialist
Yüksek Öğrenim, 1.001–5.000 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

EMS - it gets the job done

4,0 5 ay önce

Yorumlar: My overall experience using EMS has been ok. We use it at all times at work. We currently have over 400 space managers on campus. I have trained several of them. Many of them have said they wish EMS were laid out different. Everyone thinks you have to click "confirmation" instead of "change status" to change the status.

Artılar:

I like that people across campus can create reservations and include their Dining Services, Transportation Services, AV Services, etc. I like that Public Safety can see the number of people in a space at any given time.

Eksileri:

The way it looks. It looks like it is from 1995. When I go to send a confirmation email, EMS outlines and puts into red words it does not know, or it glitches when I write anything in the email.

Kristy
ABD dahilindeki Conference and Events Assistance
Yüksek Öğrenim, 201–500 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

LeTourneau University and EMS

5,0 5 ay önce

Yorumlar: I have loved diving into the reporting and figuring out how to make it work the best for our campus.

Artılar:

I love how easy it is to use and how we have integrated it throughout our campus.

Eksileri:

Sometimes there are things that we need that it can not do, and we provide feedback, but do not feel like we are heard, except at the Insights conference. I feel like there our ideas are really heard.

Sandra
ABD dahilindeki Facilty Scheduler
Eğitim Yönetimi, 1.001–5.000 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

EMS Survey

4,0 11 ay önce

Yorumlar: Very disppointed with support a couple years ago but now it's a bit better. It still would be nice if there was an online chat option for help here and there with the sysem. I usually have to search and search the help documentation and take a few guesses if I need to implement something new.

Artılar:

I like that it will not allow me to double book anything... unless I really insist. I like the calendar feature

Eksileri:

It's very hard to figure out and find features that help to get the job done. Support to do so was very poor but seems to have gotten better lately. There's a strange, back-door type method to fix the configuration on a combo room but I appreciate knowing the trick

Accruent Yanıtı

11 ay önce

Thank you for your honest feedback! At Accruent, we strive to meet your needs and expectations at all times, and this input will help us further improve. We will pass your feedback along to the product and support teams.

Jessa
ABD dahilindeki Assistant Director
Yüksek Öğrenim, 10.000+ Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

Overall positive experience

4,0 5 ay önce

Yorumlar: Very good- once you figure out the system it’s more or less easy to use, the only issue is making it make sense to a non-tech based user

Artılar:

Utilization, easy layout in the dashboard. Minimal imaging, updated training academy

Eksileri:

Clunky to edit post creation rooms, not entirely logical user interface

Jason
ABD dahilindeki System Administrator
Yüksek Öğrenim, 10.000+ Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

System Administrator

5,0 5 ay önce

Yorumlar: Great product that meets our needs. Easy to use and move around for our students.

Artılar:

Functionality and ease of use. We love the interactive nature.

Eksileri:

Sometimes customer service has suffered but it is getting better every day.

Andrew
ABD dahilindeki Senior Systems Administrator
Yüksek Öğrenim, 1.001–5.000 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

EMS Space and Event Management

4,0 5 ay önce

Artılar:

Ability to add services and spaces in one place.

Eksileri:

The EMS fat client is old and outdated. Makes it really hard for someone who manages one space.

Neeta
ABD dahilindeki Scheduling and Engagement Manager
Yüksek Öğrenim, 5.001–10.000 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

Scheduling and engagement manager

4,0 5 ay önce

Yorumlar: Overall my experience with EmS has been positive however the interface could be better for the desktop client.

Artılar:

I like the ability for desktop users to manage space requests. I also like the ability to add services to requests.

Eksileri:

I would like to be able to manage reservations at the booking level rather than the reservation level to allow seamless management of reservations across multiple departments.

Sheree
ABD dahilindeki Event Services Scheduling Program Assistant
Eğitim Yönetimi, 1.001–5.000 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

EMS the good and the bad

4,0 5 ay önce

Yorumlar: I schedule, run reports, add academic classes

Artılar:

Being able to create views and areas to see spaces that I use more often.

Eksileri:

Sometimes hard to find the help I am looking for.

Brittany
ABD dahilindeki Director of Events and Hospitality Mgt
Yüksek Öğrenim, 1.001–5.000 Çalışan
Yazılımın kullanım amacı: 1-5 ay
Değerlendirici Kaynağı

From a newbie!

4,0 5 ay önce

Yorumlar: Very positive and well received by users.

Artılar:

The ability to interact with the end user. The previous product we used did not allow the end user to access their reservation/request changes in real time.

Eksileri:

It's a pro and a con... There is just so much. It is everchanging.

Yourdonus
ABD dahilindeki Executive Director
Eğitim Yönetimi, 2–10 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

EMS Solution's

4,0 5 ay önce

Yorumlar: Still working on the usage and knowledge base.

Artılar:

The scheduling system, Reporting, reports

Eksileri:

configuration, Master calendar, billing

Doğrulanmış Yorumcu
Doğrulanmış LinkedIn Kullanıcısı
Yüksek Öğrenim, 501–1.000 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Very funconal

5,0 11 ay önce

Yorumlar: very help affordable software that allows us to reserve spaces all over campus.

Artılar:

We like EMS as it has a lot of flexibility that allows us to use it how we want to.

Eksileri:

the lack of an api for integration. we wanted to integrate more with it but couldn't accomplish what we wanted.

Accruent Yanıtı

11 ay önce

Hello! Thank you for leaving your review of EMS. At Accruent, we're constantly striving to meet your needs and exceed your expectations - and this feedback is crucial to that process. Thank you again.

Shantel
ABD dahilindeki office coordinator
Yüksek Öğrenim, 2–10 Çalışan
Yazılımın kullanım amacı: 6-12 ay
Değerlendirici Kaynağı

Office coordinator

5,0 5 ay önce

Artılar:

It makes creating reservations, billing and creating invoices easier. I like that I can send the confirmation from the tool as well.

Eksileri:

I currently do not have any cons as I am still learning the product

Cathy
ABD dahilindeki Corporate Event manager
Telekomünikasyon, 10.000+ Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Excellent Scheduling Tool

5,0 8 ay önce

Yorumlar: Excellent, very consistent and reliable tool

Artılar:

ease of scheduling and communicating to both customers and vendors

Eksileri:

Limited ability to customize the webapp tool for customer use

Jim
ABD dahilindeki Manager, SDI
Devlet İlişkileri, 1.001–5.000 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

IDA likes EMS

5,0 5 ay önce

Yorumlar: we love it--very easy to use for reserving conference rooms -- 250 plus conference rooms in two HQ buildings

Artılar:

very easy to use for entire company--1000 plus

Eksileri:

would love to take EMS to the cloud; we have EMS on-prem software right now