--- description: LiveAgent, avantajlarını ve dezavantajlarını keşfedin, ürün özelliklerini ve fiyatını öğrenin, kullanıcı yorumlarını ve incelemelerini okuyun. - Capterra Türkiye image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveAgent Yorumları, Özellikleri ve Fiyatı - Capterra Türkiye --- Breadcrumb: [Ev](/) > [Müşteri Hizmetleri Yazılımı](/directory/22/customer-service/software) > [LiveAgent](/software/102188/liveagent) # LiveAgent Canonical: https://www.capterra.web.tr/software/102188/liveagent Page: 1 / 73\ İleri: [Next page](https://www.capterra.web.tr/software/102188/liveagent?page=2) > Mükemmel müşteri hizmetleri, daha iyi yardım masası yazılımıyla başlar. LiveAgent ile mükemmel müşteri hizmetleri sunarak daha fazla müşteri kazanın. > > Verdict: Rated **4.7/5** by 1783 users. Top-rated for **Tavsiye edilme olasılığı**. ----- ## Overview ### Kimler LiveAgent Kullanıyor? Çok çeşitli küçük ve orta ölçekli e-ticaret, telefon, sigorta ve hizmet olarak yazılım (Software as a Service, SaaS) şirketleri, startup’lar ve işletmeler. Hedef müşterilerimiz, müşteri hizmetlerinin ne kadar önemli olduğunu bilen herkestir. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Toplam** | **4.7/5** | 1783 İncelemeler | | Kullanım Kolaylığı | 4.6/5 | Based on overall reviews | | Müşteri Desteği | 4.7/5 | Based on overall reviews | | Paranızın Karşılığı | 4.6/5 | Based on overall reviews | | Özellikler | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Tavsiye edilme olasılığı) | ## Satıcı hakkında - **Şirket**: QualityUnit - **Founded**: 2004 ## Commercial Context - **Başlangıç Fiyatı**: $15,00 - **Pricing model**: (Ücretsiz Deneme) - **Fiyatlandırma Bilgileri**: Small: $9/agent/m. Medium: $29/agent/m. Large : $49/agent/m. - **Target Audience**: Serbest Meslek, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Deployment & Platforms**: Cloud, SaaS, Web tabanlı, Windows (On-Premise), Linux (On-Premise), Android (Mobil), iPhone (Mobil), iPad (Mobil) - **Supported Languages**: İngilizce - **Available Countries**: ABD Virjin Adaları, Afganistan, Almanya, Amerika Birleşik Devletleri, Amerikan Samoası, Andorra, Angola, Anguilla, Antigua ve Barbuda, Arjantin, Arnavutluk, Aruba, Avustralya, Avusturya, Azerbaycan, Bahamalar, Bahreyn, Bangladeş, Barbados, Belarus and 204 more ## Özellikler - Anket/Yoklama Yönetimi - Anketler ve Geribildirim - Aracı Arayüzü - Arama Günlüğü - Arama Kaydı - Arama İzleme - Automated Attendant - Bilgi Yönetimi - Canlı Sohbet - Doğal Dil İşleme - Ekran Paylaşımı - Etkinlik Panosu - Gelen Kutusu Yönetimi - Geri Bildirim Yönetimi - Gerçek Zamanlı Tüketiciyle Yüz Yüze Sohbet - Kalite Yönetimi - Katılım İzleme - Kaydetme - Kişi Yönetimi - Kullanım İzleme/Analizi - Mobil Erişim - Müşteri Adayı Yönetimi - Müşteri Deneyimi Yönetimi - Müşteri Geçmişi - Müşteri Katılımı - Müşteri Portalı - Müşteri Segmentasyonu - Müşteri Verileri Yönetimi - Olay Yönetimi - Otomatik Yanıtlar - Otomatik Yönlendirme - Otomatik Çağrı Dağıtımı - PBX - Performans Metrikleri - Raporlama/Analiz - Saklama İzleme - Sesli Mesaj - Sohbet Robotu - Sohbet/Mesajlaşma - Sorun İzleme - Task Automation - Uzaktan Destek - Uzaktan Erişim/Denetim - Çağrı Merkezi Yönetimi - Çok Kanallı Veri Toplama - Çok Kanallı İletişim - Çok Kullanıcılı İş Birliği - Özelleştirilebilir Formlar - İletişim Yönetimi - İşe Alım Süreci ... and 83 more features ## Integrations (129 total) - AVOXI - AWeber - Actio - ActiveCampaign - Adobe Commerce - Agile CRM - Asana - Avelia - Axigen - BigCommerce - Blogger - Bold BI - CS-Cart Store Builder - ChargeDesk - ClickFunnels ... and 114 more integrations ## Support Options - E-posta/Yardım Masası - SSS/Forum - Bilgi Tabanı - Telefon Desteği - 7/24 (Canlı yardım) - Sohbet ## Category - [Müşteri Hizmetleri Yazılımı](https://www.capterra.web.tr/directory/22/customer-service/software) ## İlgili Kategoriler - [Müşteri Hizmetleri Yazılımı](https://www.capterra.web.tr/directory/22/customer-service/software) - [Yardım Masası Yazılımı](https://www.capterra.web.tr/directory/30008/help-desk/software) - [Canlı Sohbet Sistemi](https://www.capterra.web.tr/directory/30797/live-chat/software) - [Çağrı Merkezi Uygulamaları](https://www.capterra.web.tr/directory/30007/call-center/software) - [Hizmet Masası Yazılımı](https://www.capterra.web.tr/directory/31027/service-desk/software) ## Alternatifler 1. [Zendesk Suite](https://www.capterra.web.tr/software/164283/zendesk) — 4.4/5 (4079 reviews) 2. [LiveChat](https://www.capterra.web.tr/software/62194/livechat) — 4.6/5 (1723 reviews) 3. [Freshdesk](https://www.capterra.web.tr/software/124981/freshdesk) — 4.5/5 (3434 reviews) 4. [Tidio](https://www.capterra.web.tr/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Zoho Desk](https://www.capterra.web.tr/software/169505/zoho-desk) — 4.5/5 (2212 reviews) ## İncelemeler ### "An essential tool that has transformed our customer support" — 5.0/5 > **Jacopo** | *3 Mayıs 2026* | Bilgi Teknolojileri ve Hizmetleri | Recommendation rating: 10.0/10 > > **Artılar**: The interface is intuitive and well-organised. No lengthy training required — everyone in the company uses it from day one without difficulty. Support has always been prompt and competent. Whenever we've needed assistance, issues have been resolved quickly without unnecessary delays. > > **Eksileri**: The only area where we notice the trade-off of being an independent platform is in Google Workspace integration — it is functional but not as deeply embedded as we would ideally like. > > We have been using LiveAgent for many years as an IT consulting and services company, and we could no longer imagine working without it. For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner. What set LiveAgent apart from the competition is its constant evolution: the software is updated regularly with new features, without ever compromising on stability. Moreover, the ability to choose which modules to enable allows us to tailor it precisely to our business — without unnecessary functions that would weighing down the experience. We have also recommended it to several of our clients, who have adopted it with the same satisfaction. For anyone in need of a reliable, flexible, and always-up-to-date help desk solution, LiveAgent is the right choice. ----- ### "A Reliable All-in-One Helpdesk with Room for Polish" — 5.0/5 > **Doğrulanmış Yorumcu** | *19 Nisan 2026* | Muhasebe | Recommendation rating: 9.0/10 > > **Artılar**: LiveAgent stands out for its strong value for money. You get a wide range of features—ticket management, live chat, email integration, and automation—without needing multiple tools. The ticket management system is particularly impressive, making it easy to track, prioritize, and resolve customer queries efficiently. I also found the interface quite intuitive, so onboarding new team members didn’t take much time. The messaging system, including email and live chat, works seamlessly and helps keep all communication in one place. Overall, it feels like a well-rounded solution for growing support teams. > > **Eksileri**: While the platform is feature-rich, the interface can occasionally feel a bit cluttered, especially when navigating between different sections. Some advanced features require a learning curve, and initial setup—like configuring automation rules—can be slightly overwhelming. Customer support is generally helpful, but response times can vary depending on the issue complexity. > > My overall experience with LiveAgent has been very positive. It has significantly improved how we handle customer interactions by centralizing communication and streamlining workflows. The ease of use combined with robust features makes it suitable for both small businesses and scaling teams. Once you get familiar with the system, it becomes an indispensable tool for managing customer support efficiently. ----- ### "Not nearly as robust as Freshdesk" — 3.0/5 > **Alex** | *3 Mayıs 2026* | Ağırlama | Recommendation rating: 3.0/10 > > **Artılar**: It was well priced, although unfortunately the functionality is not great compared to Freshdesk, which we switched from. It has a few great features - one in particular is the ability to "postpone" a ticket until a certain date, but lacks many other. > > **Eksileri**: It's a bit buggy, and some things are just plain stupid - eg, you can only have one window open at a time, which makes using 2 screens to compare notes from one ticket to another impossible, for instance. Several other things don't work well - it loses the connection very easily, sometimes causing a complete loss of what you were doing, and merging tickets is a pain compared to Freshdesk, where all you had to do was click on the tickets you wanted to merge and selecting "merge." Even closing a number of tickets at once in LiveAgent is painful, as it requires approving the step THREE times. I asked Customer Service to change that, but they think it's how it should be. In general, Freshdesk was a much more robust product and we are considering switching back to it at the end of our contract - which we asked to terminate shortly after onboarding but we were told we could not do. I believe a company should hold its customer because they provide great value, not because they are stuck in a contract. > > Not great, sadly. We switched from Freshdesk because of a steep increase in price, but quickly learned that you get what you pay for. ----- ### "Great (new to us) product" — 5.0/5 > **Scott** | *3 Mayıs 2026* | Fotoğrafçılık | Recommendation rating: 9.0/10 > > **Artılar**: LiveAgent has been great from the first time we reached out through onboarding. The simple interface makes for easy navigation and the integration with 2talk keeps emails and phone calls in the same place. Our team loves it\! We have become more efficient since we started and are looking to add on additional features to improve our customer service even more. Their customer support is great. Whenever we have had a question they are quick to answer. Being able to assign and sort the tickets is simple and the value of the product you get is amazing. They could charge more, but we're so happy they don't. > > **Eksileri**: I am not sure there was anything we didn't like, but we will keep you posted if we find anything worth reporting. ;) > > The customer service is amazing and they have been there to help with any questions we may have. The UI is fairly simple, so we didn't have many questions to start, but they were there to onboard us and get us up and running quickly. ----- ### "Flexible Omnichannel Support Across Email, Chat, and Voice" — 4.0/5 > **Doğrulanmış Yorumcu** | *11 Mayıs 2026* | Telekomünikasyon | Recommendation rating: 8.0/10 > > **Artılar**: Seamlessly manage email, chat, and voice in one view for total flexibility and faster task tracking. > > **Eksileri**: We’re still configuring the system to automatically detect related tickets, unlocking deeper insights soon. > > LiveAgent excels by merging all media channels into one platform, streamlining your entire workflow. ----- Page: 1 / 73\ İleri: [Next page](https://www.capterra.web.tr/software/102188/liveagent?page=2) ## Links - [View on Capterra](https://www.capterra.web.tr/software/102188/liveagent) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data