--- description: LiveAgent, avantajlarını ve dezavantajlarını keşfedin, ürün özelliklerini ve fiyatını öğrenin, kullanıcı yorumlarını ve incelemelerini okuyun. - Capterra Türkiye image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveAgent Yorumları, Özellikleri ve Fiyatı - Capterra Türkiye --- Breadcrumb: [Ev](/) > [Müşteri Hizmetleri Yazılımı](/directory/22/customer-service/software) > [LiveAgent](/software/102188/liveagent) # LiveAgent Canonical: https://www.capterra.web.tr/software/102188/liveagent Page: 1 / 73\ İleri: [Next page](https://www.capterra.web.tr/software/102188/liveagent?page=2) > Mükemmel müşteri hizmetleri, daha iyi yardım masası yazılımıyla başlar. LiveAgent ile mükemmel müşteri hizmetleri sunarak daha fazla müşteri kazanın. > > Verdict: Rated **4.7/5** by 1787 users. Top-rated for **Tavsiye edilme olasılığı**. ----- ## Overview ### Kimler LiveAgent Kullanıyor? Çok çeşitli küçük ve orta ölçekli e-ticaret, telefon, sigorta ve hizmet olarak yazılım (Software as a Service, SaaS) şirketleri, startup’lar ve işletmeler. Hedef müşterilerimiz, müşteri hizmetlerinin ne kadar önemli olduğunu bilen herkestir. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Toplam** | **4.7/5** | 1787 İncelemeler | | Kullanım Kolaylığı | 4.6/5 | Based on overall reviews | | Müşteri Desteği | 4.7/5 | Based on overall reviews | | Paranızın Karşılığı | 4.6/5 | Based on overall reviews | | Özellikler | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Tavsiye edilme olasılığı) | ## Satıcı hakkında - **Şirket**: QualityUnit - **Founded**: 2004 ## Commercial Context - **Başlangıç Fiyatı**: $15,00 - **Pricing model**: (Ücretsiz Deneme) - **Fiyatlandırma Bilgileri**: Small: $9/agent/m. Medium: $29/agent/m. Large : $49/agent/m. - **Target Audience**: Serbest Meslek, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Deployment & Platforms**: Cloud, SaaS, Web tabanlı, Windows (On-Premise), Linux (On-Premise), Android (Mobil), iPhone (Mobil), iPad (Mobil) - **Supported Languages**: İngilizce - **Available Countries**: ABD Virjin Adaları, Afganistan, Almanya, Amerika Birleşik Devletleri, Amerikan Samoası, Andorra, Angola, Anguilla, Antigua ve Barbuda, Arjantin, Arnavutluk, Aruba, Avustralya, Avusturya, Azerbaycan, Bahamalar, Bahreyn, Bangladeş, Barbados, Belarus and 204 more ## Özellikler - Aktarımlar/Yönlendirme - Alerts/Escalation - Arama Kaydı - Arama İzleme - Automated Attendant - Bilgi Yönetimi - Bilgisayar Telefon Entegrasyonu - CRM - Canlı Sohbet - Destek Bileti Yönetimi - Dosya Paylaşımı - Doğal Dil İşleme - E-posta Yönetimi - E-posta İzleme - Erişim Denetimleri/İzinleri - Etkileşim İzleme - Etkinlik Panosu - Gerçek Zamanlı Tüketiciyle Yüz Yüze Sohbet - Görev Yönetimi - Görüntülü Sohbet - Hizmet Seviyesi Anlaşması (SLA) Yönetimi - Katılım İzleme - Kişi Yönetimi - Kişiselleştirme - Kullanım İzleme/Analizi - Mobil Erişim - Müşteri Adayı Yakalama - Müşteri Adayı Yönetimi - Müşteri Desteği - Müşteri Geçmişi - Müşteri Segmentasyonu - Müşteri Verileri Yönetimi - Olay Yönetimi - Otomatik Yanıtlar - PBX - Pano - Real-Time Monitoring - Saklama İzleme - Self Servis Portal - Sohbet Robotu - Sohbet/Mesajlaşma - Tam Metin Arama - Uyarılar/Bildirimler - Çağrı Merkezi Yönetimi - Çok Kanallı Veri Toplama - Çok Kanallı İletişim - Çok Kullanıcılı İş Birliği - İletişim Yönetimi - İş Birliği Araçları - İşe Alım Süreci ... and 83 more features ## Integrations (129 total) - AVOXI - AWeber - Actio - ActiveCampaign - Adobe Commerce - Agile CRM - Asana - Avelia - Axigen - BigCommerce - Blogger - Bold BI - CS-Cart Store Builder - ChargeDesk - ClickFunnels ... and 114 more integrations ## Support Options - E-posta/Yardım Masası - SSS/Forum - Bilgi Tabanı - Telefon Desteği - 7/24 (Canlı yardım) - Sohbet ## Category - [Müşteri Hizmetleri Yazılımı](https://www.capterra.web.tr/directory/22/customer-service/software) ## İlgili Kategoriler - [Müşteri Hizmetleri Yazılımı](https://www.capterra.web.tr/directory/22/customer-service/software) - [Yardım Masası Yazılımı](https://www.capterra.web.tr/directory/30008/help-desk/software) - [Canlı Sohbet Sistemi](https://www.capterra.web.tr/directory/30797/live-chat/software) - [Çağrı Merkezi Uygulamaları](https://www.capterra.web.tr/directory/30007/call-center/software) - [Hizmet Masası Yazılımı](https://www.capterra.web.tr/directory/31027/service-desk/software) ## Alternatifler 1. [Zendesk Suite](https://www.capterra.web.tr/software/164283/zendesk) — 4.4/5 (4084 reviews) 2. [LiveChat](https://www.capterra.web.tr/software/62194/livechat) — 4.6/5 (1727 reviews) 3. [Freshdesk](https://www.capterra.web.tr/software/124981/freshdesk) — 4.5/5 (3461 reviews) 4. [Tidio](https://www.capterra.web.tr/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Zoho Desk](https://www.capterra.web.tr/software/169505/zoho-desk) — 4.5/5 (2213 reviews) ## İncelemeler ### "Perfect customer management software for medium businesses" — 5.0/5 > **Kamlesh** | *19 Mayıs 2026* | Pazar Araştırması | Recommendation rating: 9.0/10 > > **Artılar**: Liveagent's feature rich environment, it almost fulfil all of our needs in one price model, our customer enquiries segment is fully solved by liveAgent. > > **Eksileri**: Haven't found anything about liveAgent which we have had problems, its been great experience with liveagetnt > > Overall liveagent has been a great business partner in customer support sector for us, haven't had any major problems with them, their pricing is pretty affordable. ----- ### "A Reliable All-in-One Helpdesk with Room for Polish" — 5.0/5 > **Doğrulanmış Yorumcu** | *19 Nisan 2026* | Muhasebe | Recommendation rating: 9.0/10 > > **Artılar**: LiveAgent stands out for its strong value for money. You get a wide range of features—ticket management, live chat, email integration, and automation—without needing multiple tools. The ticket management system is particularly impressive, making it easy to track, prioritize, and resolve customer queries efficiently. I also found the interface quite intuitive, so onboarding new team members didn’t take much time. The messaging system, including email and live chat, works seamlessly and helps keep all communication in one place. Overall, it feels like a well-rounded solution for growing support teams. > > **Eksileri**: While the platform is feature-rich, the interface can occasionally feel a bit cluttered, especially when navigating between different sections. Some advanced features require a learning curve, and initial setup—like configuring automation rules—can be slightly overwhelming. Customer support is generally helpful, but response times can vary depending on the issue complexity. > > My overall experience with LiveAgent has been very positive. It has significantly improved how we handle customer interactions by centralizing communication and streamlining workflows. The ease of use combined with robust features makes it suitable for both small businesses and scaling teams. Once you get familiar with the system, it becomes an indispensable tool for managing customer support efficiently. ----- ### "Team collaboration" — 5.0/5 > **Success** | *26 Mayıs 2026* | Kâr Amacı Gütmeyen Kuruluş Yönetimi | Recommendation rating: 10.0/10 > > **Artılar**: LiveAgent offers a highly effective service experience with a clean and intuitive interface, along with a strong set of useful features. It supports multiple languages, which helps us serve international customers and maintain credibility across different regions. It also automatically translates articles, removing the need to manually create separate versions for each language. With its AI capabilities, it suggests relevant articles to both agents and customers, helping improve response speed and accuracy. In addition, it can anticipate what customers are searching for and proactively surface helpful answers, improving overall support efficiency. > > **Eksileri**: LiveAgent enables effective team collaboration through shared ticket handling, internal notes, and smooth escalation processes. There are no notable shortcomings or disadvantages. > > LiveAgent has a simple and customizable user interface that makes navigation easy. Its shortcuts for filters, reminders, and tasks improve efficiency and help streamline daily workflows. The auto-hide option also enhances confidentiality by protecting sensitive information. ----- ### "Ok to start" — 3.0/5 > **Keith** | *10 Temmuz 2026* | Bilgisayar Donanımı | Recommendation rating: 2.0/10 > > **Artılar**: Ease of use is a big factor of trying this software. Notifications were a great help with the live chat. > > **Eksileri**: Live chat did not always give correct answers as instructed. Customer Service was lack luster in helping. > > It started as a promising endeavor but it ended in horror as the incorrect answers hurt business and had to end it quickly. ----- ### "An essential tool that has transformed our customer support" — 5.0/5 > **Jacopo** | *3 Mayıs 2026* | Bilgi Teknolojileri ve Hizmetleri | Recommendation rating: 10.0/10 > > **Artılar**: The interface is intuitive and well-organised. No lengthy training required — everyone in the company uses it from day one without difficulty. Support has always been prompt and competent. Whenever we've needed assistance, issues have been resolved quickly without unnecessary delays. > > **Eksileri**: The only area where we notice the trade-off of being an independent platform is in Google Workspace integration — it is functional but not as deeply embedded as we would ideally like. > > We have been using LiveAgent for many years as an IT consulting and services company, and we could no longer imagine working without it. For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner. What set LiveAgent apart from the competition is its constant evolution: the software is updated regularly with new features, without ever compromising on stability. Moreover, the ability to choose which modules to enable allows us to tailor it precisely to our business — without unnecessary functions that would weighing down the experience. We have also recommended it to several of our clients, who have adopted it with the same satisfaction. For anyone in need of a reliable, flexible, and always-up-to-date help desk solution, LiveAgent is the right choice. ----- Page: 1 / 73\ İleri: [Next page](https://www.capterra.web.tr/software/102188/liveagent?page=2) ## Links - [View on Capterra](https://www.capterra.web.tr/software/102188/liveagent) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data