--- description: Qiscus, avantajlarını ve dezavantajlarını keşfedin, ürün özelliklerini ve fiyatını öğrenin, kullanıcı yorumlarını ve incelemelerini okuyun. - Capterra Türkiye image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Qiscus Yorumları, Özellikleri ve Fiyatı - Capterra Türkiye --- Breadcrumb: [Ev](/) > [Canlı Sohbet Sistemi](/directory/30797/live-chat/software) > [Qiscus](/software/1026338/qiscus) # Qiscus Canonical: https://www.capterra.web.tr/software/1026338/qiscus Page: 1 / 2\ İleri: [Next page](https://www.capterra.web.tr/software/1026338/qiscus?page=2) > İşletmelerin müşteri verilerini, müşteri adaylarını, çok kanallı mesajlaşmayı vb. yönetmesine yardımcı olan bir müşteri iletişimi yönetim çözümüdür. > > Verdict: Rated **4.4/5** by 7 users. Top-rated for **Tavsiye edilme olasılığı**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Toplam** | **4.4/5** | 7 İncelemeler | | Kullanım Kolaylığı | 4.7/5 | Based on overall reviews | | Müşteri Desteği | 4.1/5 | Based on overall reviews | | Paranızın Karşılığı | 4.0/5 | Based on overall reviews | | Özellikler | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Tavsiye edilme olasılığı) | ## Satıcı hakkında - **Şirket**: Qiscus ## Commercial Context - **Target Audience**: 11–50, 51–200, 201–500, 501–1.000 - **Deployment & Platforms**: Cloud, SaaS, Web tabanlı - **Supported Languages**: İngilizce - **Available Countries**: ABD Virjin Adaları, Afganistan, Almanya, Amerika Birleşik Devletleri, Amerikan Samoası, Andorra, Angola, Anguilla, Antigua ve Barbuda, Arjantin, Arnavutluk, Aruba, Avustralya, Avusturya, Azerbaycan, Bahamalar, Bahreyn, Bangladeş, Barbados, Belarus and 210 more ## Özellikler - Audio/Video Conferencing - CRM - Canlı Sohbet - Deşifre Metin/Sohbet Geçmişi - E-posta Yönetimi - Etkileşim İzleme - Etkinlik İzleme - Gerçek Zamanlı Tüketiciyle Yüz Yüze Sohbet - Kişi Yönetimi - Müşteri Adayı Yönetimi - Müşteri Geçmişi - Müşteri Katılımı - Sohbet Robotu - Sohbet/Mesajlaşma - Çok Kanallı İletişim ## Category - [Canlı Sohbet Sistemi](https://www.capterra.web.tr/directory/30797/live-chat/software) ## İlgili Kategoriler - [Canlı Sohbet Sistemi](https://www.capterra.web.tr/directory/30797/live-chat/software) - [CRM Programı](https://www.capterra.web.tr/directory/2/customer-relationship-management/software) - [Müşteri İletişim Yönetimi Yazılımı](https://www.capterra.web.tr/directory/31002/customer-communications-management/software) - [Conversational Al Platformu Yazılımları](https://www.capterra.web.tr/directory/31596/conversational-ai-platform/software) - [Müşteri Başarısı Yazılımı](https://www.capterra.web.tr/directory/30961/customer-success/software) ## Alternatifler 1. [Bitrix24](https://www.capterra.web.tr/software/113540/bitrix24) — 4.2/5 (991 reviews) 2. [LiveAgent](https://www.capterra.web.tr/software/102188/liveagent) — 4.7/5 (1783 reviews) 3. [Zendesk Suite](https://www.capterra.web.tr/software/164283/zendesk) — 4.4/5 (4079 reviews) 4. [Tidio](https://www.capterra.web.tr/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [LiveChat](https://www.capterra.web.tr/software/62194/livechat) — 4.6/5 (1723 reviews) ## İncelemeler ### "Exceptional Customer Communication Solution" — 5.0/5 > **Muhammad** | *18 Temmuz 2024* | Bilgi Teknolojileri ve Hizmetleri | Recommendation rating: 10.0/10 > > **Artılar**: We've been using Qiscus Omnichannel Platform for several years, and it has truly transformed the way we manage customer interactions. The platform's ability to integrate seamlessly with various communication channels like WhatsApp, Facebook Messenger, and email has been a game-changer for us. > > **Eksileri**: The initial setup can be a bit complex, but the excellent support team helps to ease the process. ----- ### "Qiscus is an easy platform to use with simple features but very efficient help answer a question" — 4.0/5 > **Alif** | *27 Eylül 2022* | Balıkçılık | Recommendation rating: 5.0/10 > > **Artılar**: 1.The simple features in Qiscus, such as names and phone numbers are listed. 2.in Qiscus we can see the number of incoming conversations. 3. Also we can see the credit or payment that must be paid. > > **Eksileri**: The weakness of Qiscus is that there is no Reminder feature for unanswered user questions. When the session conversation is over, we have to send a broadcast first, to start a conversation that has passed the time and sometimes, chat appears on instagram but not on Qiscus > > quite good because of the features and simple appearance ----- ### "Qiscus multichannel chat is helpful for our communication service" — 3.0/5 > **Muhammad** | *11 Ağustos 2022* | Perakende | Recommendation rating: 6.0/10 > > **Artılar**: The analytics feature, API Integration and Bot Integration are helpful for our communication services > > **Eksileri**: Repeating bugs is annoying, especially when it happens during crowded times. Sometimes the data accuracy is unstable, especially in analytics features and didn't have a direct update notification for clients > > We had struggled with our communication service before. We avoid having many phone numbers but we have multiple agents to serve customers. By using Qiscus we can reply to customer messages in one dashboard with multiple agents ----- ### "It is a good platform which is helpful for our service in customer care" — 4.0/5 > **Asjun** | *31 Ocak 2023* | Kâr Amacı Gütmeyen Kuruluş Yönetimi | Recommendation rating: 8.0/10 > > **Artılar**: .It presents a good user interface and is easy to use.The multiagent and its auto-sharing feature of incoming messages to the active agents makes the handling chat service become easier and faster.It provides analytics feature, which is favorable and efficient > > **Eksileri**: .The cost is about pricey, especially for BI open session (broadcast).The limitation active session chat for only 24 hours is about troublesome.the notification for CI/BI opened that is made as if it were a new chat in the conversation, is also somewhat troublesome.For whatsapp channel integration, sent chats cant be undone or edited. Also we cant reply directly to one balloon chat in the conversation > > It is good to find this helpful product for our customer care service eventhough it's somewhat pricey ----- ### "Very Easy to Use" — 5.0/5 > **Ida Bagus Adi Yuliantara** | *5 Haziran 2023* | Ağırlama | Recommendation rating: 8.0/10 > > **Artılar**: The system is very easy to use, without many complicated training our user can use it easily. > > **Eksileri**: The analytics feature is not very good, very slow to open and can't show supervisor performance, we can only view our agent's performance and not able to see spervisor's performance or the combination of them (all user performance) > > With Qiscus we can response to outside guest inquiry or internal guest request / service quick and easily. We also use broadcast feature to welcoming and farewell to our inhouse guest ----- Page: 1 / 2\ İleri: [Next page](https://www.capterra.web.tr/software/1026338/qiscus?page=2) ## Links - [View on Capterra](https://www.capterra.web.tr/software/1026338/qiscus) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data