--- description: Zoho Voice, avantajlarını ve dezavantajlarını keşfedin, ürün özelliklerini ve fiyatını öğrenin, kullanıcı yorumlarını ve incelemelerini okuyun. - Capterra Türkiye image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho Voice Yorumları, Özellikleri ve Fiyatı - Capterra Türkiye --- Breadcrumb: [Ev](/) > [Müşteri İletişim Yönetimi Yazılımı](/directory/31002/customer-communications-management/software) > [Zoho Voice](/software/1029158/zoho-voice) # Zoho Voice Canonical: https://www.capterra.web.tr/software/1029158/zoho-voice Page: 1 / 3\ İleri: [Next page](https://www.capterra.web.tr/software/1029158/zoho-voice?page=2) > KOBİ’ler için özel olarak üretilmiş esnek, güvenilir ve uygun maliyetli bir bulut telefon sistemiyle iş iletişimini yeniden tanımlayın. > > Verdict: Rated **4.0/5** by 46 users. Top-rated for **Tavsiye edilme olasılığı**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Toplam** | **4.0/5** | 46 İncelemeler | | Kullanım Kolaylığı | 4.2/5 | Based on overall reviews | | Müşteri Desteği | 4.2/5 | Based on overall reviews | | Paranızın Karşılığı | 3.8/5 | Based on overall reviews | | Özellikler | 3.7/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Tavsiye edilme olasılığı) | ## Satıcı hakkında - **Şirket**: Zoho - **Founded**: 1996 ## Commercial Context - **Başlangıç Fiyatı**: $34,00 - **Pricing model**: (Free version available) (Ücretsiz Deneme) - **Target Audience**: Serbest Meslek, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Deployment & Platforms**: Cloud, SaaS, Web tabanlı, Mac (Masaüstü), Windows (Masaüstü), Linux (Masaüstü), Android (Mobil), iPhone (Mobil) - **Supported Languages**: Almanca, Felemenkçe, Fransızca, Portekizce, İngilizce, İspanyolca - **Available Countries**: Amerika Birleşik Devletleri, Birleşik Krallık, Kanada ## Özellikler - Aracı Arayüzü - Arama Aktarma - Arama Günlüğü - Arama Kaydı - Arama Listesi Yönetimi - Arama Raporlama - Arama Yönlendirme - Arama İzleme - Arama İzleme - Arayan Kimliği - Arayan Profilleri - Automated Attendant - Bilgisayar Telefon Entegrasyonu - CRM - Dosya Aktarımı - Etkileşim İzleme - Etkinlik Panosu - Geri Arama Planlama - Halka Grupları - IVR - Kalite Yönetimi - Kampanya Yönetimi - Katılım İzleme - Kaydetme - Kişi Yönetimi - Konferans - Kuyruk Yönetimi - Metin Okuma - Müşteri Geçmişi - Otomatik Yönlendirme - Otomatik Çağrı Dağıtımı - Otomatik Çevirici - PBX - Pano - Power Dialer (Otomatik Çevirici) - Raporlama ve İstatistikler - Raporlama/Analiz - Rol Tabanlı İzinler - SIP (Oturum Başlatma Protokolü) Trunking (Bağlantısı) - Sanal Uzantılar - Ses Özelleştirme - Sesli Mesaj - Telefon Tuşu Girdisi - Uyarılar/Bildirimler - VoIP - Çağrı Merkezi Yönetimi - Çok Kanallı İletişim - Önceden Kaydedilmiş Mesajlar - Özelleştirilebilir Raporlar - İletişim Yönetimi ... and 1 more features ## Integrations (7 total) - Bigin by Zoho CRM - Zoho CRM - Zoho Desk - Zoho Meeting - Zoho One - Zoho Recruit - Zoho Workplace ## Support Options - E-posta/Yardım Masası - SSS/Forum - Bilgi Tabanı - Telefon Desteği - 7/24 (Canlı yardım) - Sohbet ## Category - [Müşteri İletişim Yönetimi Yazılımı](https://www.capterra.web.tr/directory/31002/customer-communications-management/software) ## İlgili Kategoriler - [Müşteri İletişim Yönetimi Yazılımı](https://www.capterra.web.tr/directory/31002/customer-communications-management/software) - [Çağrı Takip Programı](https://www.capterra.web.tr/directory/30901/call-tracking/software) - [Telefon Yazılımı](https://www.capterra.web.tr/directory/30084/telephony/software) - [Otomatik Arama Yazılımı](https://www.capterra.web.tr/directory/30999/auto-dialer/software) - [Satış Etkinleştirme Sistemi](https://www.capterra.web.tr/directory/30798/sales-enablement/software) ## Alternatifler 1. [Bitrix24](https://www.capterra.web.tr/software/113540/bitrix24) — 4.2/5 (990 reviews) 2. [Squaretalk](https://www.capterra.web.tr/software/219046/squaretalk-matrix) — 4.9/5 (102 reviews) ## İncelemeler ### "Zoho Voice good for SMB's who use the Zoho Eco system" — 4.0/5 > **Gavin** | *25 Eylül 2024* | Dinlence, Seyahat ve Turizm | Recommendation rating: 7.0/10 > > **Artılar**: All in one interface, control all your business office phone needs from one system. Ability to move between call logs, live calls, settings, stats and more quickly. > > **Eksileri**: Call reliability is improving but still quiet frustrating on a few occasion's. Calls drop or go silent during conversation1 out of 20 times and it is tricky to work out who is at fault but this is something I did not experience when using Twilio directly on Zoho CRM (over 4 years). I have made a feature request to allow managers to log into the system and add notes and tags to calls (in the call log) for the purposes of training. For example to monitor a staff's call and flag and add ratings to calls so that this data can be reviewed later. > > The best part is the support team who are always willing and dedicated and try to find work solutions. ----- ### "Improving Everyday - Proven to be a great product" — 4.0/5 > **Jessica** | *22 Kasım 2024* | Hastane ve Sağlık Hizmetleri | Recommendation rating: 8.0/10 > > **Artılar**: Quality keeps improving. Zoho is dedicating a lot of time and customer service is excellent. > > **Eksileri**: Limited API - separation from zoho one - but the worst part is telephony agents not being able to access the main line voicemail\! > > In the beginning we struggled with quality, but customer service consistent throughout and they improved quickly\! ----- ### "I WISH it was better. I WANT it to be better. I'm beating myself up waiting." — 2.0/5 > **Ryan** | *4 Aralık 2024* | Bilgi Teknolojileri ve Hizmetleri | Recommendation rating: 2.0/10 > > **Artılar**: Integrated well with the Zoho Suite including voice recordings, SMS logs. App has facial recognition login. This is why we went to Zoho Voice. > > **Eksileri**: 1. App in App store is still called Z-Dialer. 2. App shows Caller ID based on CRM for incoming calls, but not "Contacts" within the app do not sync with CRM. 3. Voice quality is hit-or-miss. 4. Search (within contacts, SMS) is absolutely terrible, like most of Zoho's search functions within their apps. 5. SMS function is missing features. Group text was available at one time, appears no longer. MMS works intermittently, "download" the message vs seeing it right in the app. Sharing contacts via mms didn't work last time I checked. 6. Can't find out how to set up voicemail with the Zdialer app. (Not intuitive) 7. Sometimes it doesn't ring. 8. Sometimes the app has to be rebooted to work properly. 9. When you pick up on one device, other devices continue to ring... including EVERYONE ON YOUR TEAM's EVERY DEVICE. 10. Blocked calls appear to still ring, but when you pick them up... silence. > > Support is responsive, but the app is not well polished. ----- ### "Zoho Voice love how it works, not setting it up" — 5.0/5 > **Ed** | *23 Kasım 2024* | Muhasebe | Recommendation rating: 8.0/10 > > **Artılar**: the integration with other Zoho products > > **Eksileri**: It can be confusing with multiple ways to configure > > Once its up and running it is easy and convenient to use. ----- ### "Great but not the greatest yet\!" — 5.0/5 > **Kip** | *3 Aralık 2024* | Mali Hizmetler | Recommendation rating: 8.0/10 > > **Artılar**: I like the website and the user platform. It is easy to navigate once in it for a while. Customer service has been outstanding. > > **Eksileri**: I can't set up a call directory for each extension for incoming calls to choose whe they want to speak with. I can't switch from my laptop to my cell phone while on a call if I were to have to leave the office and stay on a call. Also, adding a conference call and not being able to dial in the number is an inconvenience. I should not have to have the number as a contact prior. > > The customer service has been outstanding. ----- Page: 1 / 3\ İleri: [Next page](https://www.capterra.web.tr/software/1029158/zoho-voice?page=2) ## Links - [View on Capterra](https://www.capterra.web.tr/software/1029158/zoho-voice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## Structured Data