SysAid

SysAid review

Yorumlar: We are using SysAid on daily basis as its our main ticketing system.
Its also our main asset manager as we are using Asset list as our storage manager in our organization. Recently we started using SysAid chatbot. At most times SysAid is working fine. I really appreciate notification tab as it can be very useful in case of any big implementation or outages. Overall 9/10

Artılar:

SysAid is perfect when it comes to ticket management. Creating ticket is simple, list of options is pretty well managed, category pick up is also very solid. End users are using Self service portal as both communication tool and also self support tool. Users are also using options as knowledge base/ support chatbot. Overall it reduced many simpler problems which users experienced. Simple things can be resolved by end users so IT can focus more on other tickets.

Eksileri:

SysAid have small bugs like login page error or scenario when you are creating ticket and you click on other tab it can freeze and you wont be able to pick category as it will go blank. Or in some scenarios the SysAid page randomly refresh and your ticket is gone.

SysAid for ITSM and Operations

Yorumlar: SysAid are great tool and it's not just IT Service Management, HR< and fleet department also use it. e.g., Fleet uses to book and schedule for vehicle rooting maintenance.

Artılar:

Reporting, Analytic and performance review

Eksileri:

The Complexity. Sometimes, it's difficult to find some features

Does the basics

Yorumlar: It works better than some other ticket systems I've used in the past, but it also works worse than others. I'd put in the middle of the road for Ticketing Systems.

Artılar:

SysAid is easy to use and easy to integrate.

Eksileri:

There is definitely some aspects missing, like the ability to merge tickets. Often times an widespread issue occurs and 30 tickets come in. Tickets have to be deleted or closed, which inflates ticket volume.

I look forward to SysAid 4 years from now.

Yorumlar: Implementation is still happening after go live. That stressful.

Artılar:

AI's ability to reference Company Documents.

Eksileri:

To many bugs in the system Non-HTML email system

Vishal's Review on SysAid

Yorumlar: Overall, SysAid has significantly enhanced our ticket management efficiency and user self-service capabilities, leading to faster resolution times and streamlined operations. However, its limitations in customization and integration can sometimes pose challenges.

Artılar:

I most appreciate SysAid’s automated ticket routing and prioritization, which streamline our support processes and ensure efficient handling of requests. The comprehensive self-service portal also stands out for empowering users to solve common issues independently.

Eksileri:

I liked least SysAid’s limited customization options, which restrict how we can tailor the platform to fit specific organizational needs. Additionally, the complexity involved in integrating SysAid with other systems often requires significant effort and additional support.

Effective Management with Room to Grow

Yorumlar: My overall experience with SysAid has been positive in terms of its core functionalities, such as asset management, work order tracking, and automated workflows for purchase requisitions. These features have significantly improved our efficiency, especially in our small IT department. However, the user interface could be more user-friendly, and we've encountered some challenges with the Self-Service Portal, particularly with the password reset function. While the out-of-the-box experience was decent, we feel there is potential for further enhancements to fully meet our needs. Overall, SysAid has been a valuable tool, but we're looking forward to improvements, particularly in the interface and customization options.

Artılar:

What I liked most about SysAid is its strong capabilities in asset management and workflows, particularly how it effectively tracks and manages IT assets by linking Configuration Items (CIs) together. Additionally, the automated workflows for purchase requisitions and work order transitions are highly efficient, allowing tasks to flow seamlessly between team members.

Eksileri:

What I liked least about SysAid is the user interface (UI), especially within the workflows and Admin Portal, which lacks simplicity and could benefit from a more intuitive design. Additionally, the Self-Service Portal has had recurring issues, particularly with the password reset function not working as intended.

COST EFFECTIVE ITSM TOOL

Yorumlar: It has been a wonderful journey with SysAid

Artılar:

I like SysAid for it ticket management module. they have really improved with the reports. with the introduction of the bi analytics, our team can now easily speak to numbers during service review meetings.

Eksileri:

There is more room for improvement on the software product module

SysAid best helpdesk software hands down

Yorumlar: my experience has been nothing but positive. the software works like it should and if I run into trouble the support is excelent

Artılar:

ease of use, patch management, remote support and asset tracking. SysAid's support is second to none

Eksileri:

I have nothing bad to say about their product, it does everything that I need

Great Addition to our Service Desk

Yorumlar: Implementation went pretty well for us, we did not have a ton of customizations needed before go live so that made it easy as well. However we did use the customization features for the SSP after go live to revamp what we did create. As well as the work flows, this comes in handy so much for purchasing and access approvals.

Artılar:

Knowledge Base Customization of workflows, categories, SSP, pretty much anything. Work Flows Patch Management Reporting feature Asset Management Integration of Azure, Teams Chat bot, Power BI

Eksileri:

The Remote Control feature is a bit wonky and needs updating. We also discovered that Merging ticketing may be easy, but the updating of the categories for those tickets is not automatic. That is not a huge deal since we really do not merge many tickets.

My review of SysAid

Yorumlar: My experience with SysAid so far is great. The integration with teams makes it more flexible and user friendly.

Artılar:

It is user friendly and not to expensive to get a license.

Eksileri:

It happens that it has downtimes. But that is quickly handled but the team .

Sysaid ITSM

Yorumlar: Excellent from start to finish during implementation.

Artılar:

It's very easy to setup and getting up and running was quick. The support from Sysaid and the tech enablement sessions were outstanding.

Eksileri:

Nothing stands out. We found everything so good.

Sysaid Review - Keenan Green

Artılar:

Very inclusive in terms of default criteria that's been setup within admin settings. Relatively simple to use and simple to learn.

Eksileri:

Not really a dislike towards SysAid itself, but it's definitely tailored towards bigger teams/organisations. We're only a small team so we don't really use its full functionality at times.

SysAid Review

Yorumlar: Very happy customer having utilised SysAid for over 10 years

Artılar:

Easy of use Ability to customise the language within the system Escalation rules

Eksileri:

As a user daily user of SysAid theres nothing that i dont like about the product

sysaid reveiw

Artılar:

Customizations and readily available support

Eksileri:

The mobile app has received criticism for being less functional and not as polished as the desktop version. Users have reported it to be slow and lacking essential features

Sysaid Review

Yorumlar: My overall experience I will say it has been one of the best ITSM products out there.

Artılar:

Simplicity of their IU and the smoothness is one of the highlights that I really like about sysaid

Eksileri:

Their IU is out modes and needs a lot of features too as well

SysAid a hidden gem

Yorumlar: Excellent, Professional, Organised and extremely friendly

Artılar:

We currently use their Ticketing system which I find extremely easy to use and I love the fact they also have additional add-ons you can use from within this software such as Automate Joe, something we are looking to implement as part of our leavers process. The company itself are very professional and knowledgeable and we have built up a good relationship with certain individuals and the business itself. I would definitely recommend SysAid.

Eksileri:

This isnt really a dislike but I would not of known about Automate Joe if I hadn't of been snooping around within the Ticketing system, wondering what it was.

My experience with SysAid

Yorumlar: As an end user, we have a self-service portal that is very easy to understand, access open tickets, interact with analysts, etc...

Artılar:

the practicality of handling tickets where analysts have several tools available in the form to use, in conversation with the user they can send notes on the ticket or send an email to the user, messages that reach the user instantly , and in the analyst's activities part he can detail the steps he took on that ticket, everything is very detailed and the history is saved.

Eksileri:

We have some configurations in the environment that could be made with mass inclusion via an Excel spreadsheet and for this reason they take longer to be ready, such as: routing, SLA deadline, list-type fields, etc...

Very Good and Would Recommend

Yorumlar: Overall its good so far and customer service is very responsive

Artılar:

Various abilities of tracking tickets, easily being able to edit and create reports showcasing various things and Customer service

Eksileri:

I have no complaints yet about Sysaid. Only thing Is if the projects were easier to manage and edit, as well as having access to more asset management abilities

Using SysAid as an administrator

Yorumlar: It was a great experience in using SysAid. I was able to learn basic administration in very short period of time.

Artılar:

It allows administrators to customize ticket templates depending on the requirements for ticket resolution.

Eksileri:

Does not have some of the basic features in designing a template (radio button).

Why is SysAid is Better...?

Yorumlar: This product is really good and very easy to use for our daily work.
Recommended for others.

Artılar:

The user-friendliness of the product is really good. Very easy to create the workflows and easy to customize the workflows. We can easily manage our incidents, requests, problems, assets, etc... and the support of SysAid customer care service is very much appreciated.

Eksileri:

The pricing of the SysAid is a little bit higher when compared to the other products.

Ok ticketing system

Artılar:

Dashboard showing progress of open tickets Ticket tracking

Eksileri:

Lack of proper formatted email Lack of Approval process for Employee Provisioning Lack of choosing an option 3 without choosing options 1 and 2. Should select those options off of the last option chosen.

Sysaid - A good entry level ticketing system

Yorumlar: Overall, sysaid does a good job in this ticketing system. It allows for accountability among users

Artılar:

Sysaid has a user friendly interface, it is easy to navigate between end user and an administrator. Actions are easy to find and requires little effort to learn the basics

Eksileri:

Its integration with outlook although great causes a number of issues when a refresh occurs and checks are not made to ensure correct parameters are selected

Sysaid efficiency Survey

Artılar:

SysAid offers a wide range of ITSM tools, including incident management, problem management, change management, asset management, knowledge management, and more. This comprehensive suite enables organizations to efficiently manage their IT operations in one platform.

Eksileri:

Managing SysAid effectively may require dedicated IT resources for setup, customization, and ongoing maintenance. Small organizations with limited IT staff may find it resource-intensive.

FPI Sysaid review

Artılar:

The system seems to have a very robust backend that can handle many tasks and will be able to scale well into our future of growth.

Eksileri:

I miss some features from systems that I used at previous jobs. The admin UI could a lot of improvement and simplifying. Also missing a mobile application.

SysAid Survey

Yorumlar: It has been pretty good at least from the ticketing system we had.

Artılar:

It is very user-friendly and easy to use.

Eksileri:

It can get confusing sometimes with picking out the right option.