---
description: SysAid, avantajlarını ve dezavantajlarını keşfedin, ürün özelliklerini ve fiyatını öğrenin, kullanıcı yorumlarını ve incelemelerini okuyun. - Capterra Türkiye
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title: SysAid Yorumları, Özellikleri ve Fiyatı - Capterra Türkiye
---

Breadcrumb: [Ev](/) > [Yardım Masası Yazılımı](/directory/30008/help-desk/software) > [SysAid](/software/107225/sysaid)

# SysAid

Canonical: https://www.capterra.web.tr/software/107225/sysaid

Page: 1 / 22\
İleri: [Next page](https://www.capterra.web.tr/software/107225/sysaid?page=2)

> SysAid, on yıllık yapay zeka bilgilerini temel alan hizmet otomasyonuyla BT’nin daha çok değil daha akıllı çalışmasına yardımcı olur. Hemen ücretsiz deneyin.
> 
> Verdict: Rated **4.5/5** by 512 users. Top-rated for **Tavsiye edilme olasılığı**.

-----

## Overview

### Kimler SysAid Kullanıyor?

SysAid, KOBİ’lerden Fortune 500 şirketlerine kadar tüm sektör ve ölçekten kuruluşa hizmet vermektedir. Yardım Masasından ITSM+ sürümüne kadar her ölçekten işletmeye uyacak özelliklere sahiptir.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Toplam** | **4.5/5** | 512 İncelemeler |
| Kullanım Kolaylığı | 4.5/5 | Based on overall reviews |
| Müşteri Desteği | 4.5/5 | Based on overall reviews |
| Paranızın Karşılığı | 4.5/5 | Based on overall reviews |
| Özellikler | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Tavsiye edilme olasılığı) |

## Satıcı hakkında

- **Şirket**: SysAid Technologies
- **Location**: Toronto, Kanada
- **Founded**: 2002

## Commercial Context

- **Pricing model**:  (Ücretsiz Deneme)
- **Target Audience**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Deployment & Platforms**: Cloud, SaaS, Web tabanlı, Mac (Masaüstü), Windows (Masaüstü), Linux (Masaüstü), Windows (On-Premise), Linux (On-Premise), Chromebook (Masaüstü), Android (Mobil), iPhone (Mobil), iPad (Mobil)
- **Supported Languages**: Almanca, Fransızca, Japonca, Portekizce, Rusça, Çince, İbranice, İngilizce, İspanyolca, İtalyanca
- **Available Countries**: ABD Virjin Adaları, Almanya, Amerika Birleşik Devletleri, Amerikan Samoası, Andorra, Angola, Anguilla, Antigua ve Barbuda, Arjantin, Arnavutluk, Aruba, Avustralya, Avusturya, Azerbaycan, Bahamalar, Bahreyn, Barbados, Belarus, Belize, Belçika and 189 more

## Özellikler

- Alerts/Escalation
- Anketler ve Geribildirim
- Atama Yönetimi
- BT Raporlama
- BT Varlık İzleme
- Barcode/Ticket Scanning
- Bilet Yönetimi
- Bilgi Bankası Yönetimi
- Bilgi Yönetimi
- Denetim Yönetimi
- Destek Bileti Yönetimi
- Envanter Yönetimi
- Erişim Denetimleri/İzinleri
- Etkinlik Panosu
- Gerçek Zamanlı Sohbet
- Görev Yönetimi
- Hizmet Seviyesi Anlaşması (SLA) Yönetimi
- Kapasite Yönetimi
- Kullanıcı Yönetimi
- Müşteri Desteği
- Müşteri Veri Tabanı
- Olay Günlükleri
- Olay Yönetimi
- Onay Süreci Denetimi
- Pano
- Performans İzleme
- Raporlama ve İstatistikler
- Raporlama/Analiz
- Real-Time Monitoring
- Rol Tabanlı İzinler
- Self Servis Portal
- Sohbet/Mesajlaşma
- Sürükle ve Bırak
- Sürüm Yönetimi
- Tam Metin Arama
- Uyarılar/Bildirimler
- Uyumluluk Yönetimi
- Uyumluluk İzleme
- Uzaktan Erişim/Denetim
- Uzaktan İzleme ve Yönetim
- Varlık İzleme
- Yama Yönetimi
- Yapılandırma Yönetimi
- Çalışma Süresi Raporlama
- Çok Kanallı İletişim
- Çoklu Dil
- İş Akışı Yapılandırma
- İş Akışı Yönetimi
- İş Birliği Araçları
- İş Süreci Otomasyonu

... and 17 more features

## Integrations (39 total)

- Asana
- CAS
- Docusign
- Google Calendar
- Google Chat
- Google Workspace
- Harvest
- Jira
- Jotform
- Lansweeper
- Microsoft 365
- Microsoft 365 License Optimization
- Microsoft Intune
- Microsoft Power BI
- Microsoft Teams

... and 24 more integrations

## Support Options

- E-posta/Yardım Masası
- SSS/Forum
- Bilgi Tabanı
- Telefon Desteği
- 7/24 (Canlı yardım)
- Sohbet

## Category

- [Yardım Masası Yazılımı](https://www.capterra.web.tr/directory/30008/help-desk/software)

## İlgili Kategoriler

- [Yardım Masası Yazılımı](https://www.capterra.web.tr/directory/30008/help-desk/software)
- [BT Varlık Yönetimi Yazılımı](https://www.capterra.web.tr/directory/30077/it-asset-management/software)
- [BT Hizmet Yönetimi (ITSM) Yazılımı](https://www.capterra.web.tr/directory/30676/itsm/software)
- [Hizmet Masası Yazılımı](https://www.capterra.web.tr/directory/31027/service-desk/software)
- [İş Akışı Yönetimi (BPM) Programı](https://www.capterra.web.tr/directory/30091/workflow-management/software)

## Alternatifler

1. [Zendesk Suite](https://www.capterra.web.tr/software/164283/zendesk) — 4.4/5 (4076 reviews)
2. [Freshdesk](https://www.capterra.web.tr/software/124981/freshdesk) — 4.5/5 (3412 reviews)
3. [LiveAgent](https://www.capterra.web.tr/software/102188/liveagent) — 4.7/5 (1757 reviews)
4. [Freshservice](https://www.capterra.web.tr/software/132997/freshservice) — 4.5/5 (688 reviews)
5. [Zoho Desk](https://www.capterra.web.tr/software/169505/zoho-desk) — 4.5/5 (2212 reviews)

## İncelemeler

### "Efficient IT Management with Some Room for Improvement" — 5.0/5

> **Luigi** | *5 Eylül 2024* | Hastane ve Sağlık Hizmetleri | Recommendation rating: 10.0/10
> 
> **Artılar**: SysAid's user-friendly interface and real-time chat feature make it easy to manage IT support tasks and provide immediate assistance to users.
> 
> **Eksileri**: The self-service portal could use a design update, and the change management process is not as intuitive as it could be.
> 
> Overall, SysAid has been a great ITSM solution for our organization, simplifying support processes and improving user satisfaction, though there are some areas for improvement.

-----

### "An outstanding ITSM solution delivered by an exceptional team of professional" — 5.0/5

> **Alex** | *10 Temmuz 2025* | Kamu Yönetimi | Recommendation rating: 9.0/10
> 
> **Artılar**: We are currently in the implementation stage of the SysAid ITSM tool, and the experience so far has been outstanding. The SysAid team has been very approachable, highly knowledgeable, and genuinely friendly throughout the process. Their professionalism and support have made a real difference.

There have been no hidden costs, which has made budgeting and planning straightforward. We’re especially impressed with their automation capabilities and Agentic AI solution - both are powerful, intuitive, and easily configurable. These features are set to save us significant time and money, streamlining our operations and boosting efficiency
> 
> **Eksileri**: While the AI and automation capabilities of this ITSM solution are undeniably powerful, streamlining many repetitive and time-consuming tasks, here is a potential downside. The reduction in manual input could impact certain roles, particularly those focused on routine service desk functions. This shift, although beneficial for operational efficiency, may leave limited time for individuals to reskill or for organisations to redeploy staff effectively. To fully realise the benefits of automation while maintaining a strong support culture, it’s essential that organisations proactively plan for workforce transition and invest in upskilling and internal mobility
> 
> SysAid are a committed and professional team, they bring a great balance of expertise and enthusiasm to their work. It’s clear they genuinely enjoy what they do.  Highly recommended\!

-----

### "Great system for your service records" — 5.0/5

> **Norbert** | *27 Şubat 2026* | Elektrik/Elektronik Üretimi | Recommendation rating: 9.0/10
> 
> **Artılar**: I like the system, it can be greatly customized, easy to navigate, provides lot of tools and variables, user management, ticket grouping etc.
> 
> **Eksileri**: We are big company with more than 15 000 employees, we have a lot of tickets when something goes wrong, Sysaid was not initialy setup for such big companies, it tend to get laggy.
> 
> Sysaid is great company, we have weekly meetings with them, if we have some new request, they take on the initiative and deliver it.

-----

### "SysAid review" — 3.0/5

> **Tonia** | *29 Nisan 2025* | Kâr Amacı Gütmeyen Kuruluş Yönetimi | Recommendation rating: 8.0/10
> 
> **Artılar**: SysAid is easy to use and has a dedicated account specialist to assist with the POC and initial setup.
> 
> **Eksileri**: What I liked least about SysAid is that many features like RMM is an add-on.  The look and feel of the software is outdated.
> 
> Overall, SysAid was our second choice.  Had everything been under one pane of glass we would have gone with them.

-----

### "SysAid AI in action" — 5.0/5

> **Adewale** | *9 Şubat 2026* | Sağlık, Sağlıklı Yaşam ve Fitness | Recommendation rating: 10.0/10
> 
> **Artılar**: Sysaid application is a go-to for our on-the-move business because of its cloud presence. All the members of the team love it because of the ticket categorization and data management capabilites. We also get the support we need from the sysaid team, which i think is great.
> 
> **Eksileri**: Sysaid could be challenging to use in some instances due to its internet requirement, which means having the right device, broadband, and application compatibility - not available to all team members but usualy come at an expense to the enterprise, which kight be expensive.
> 
> Overall, I would say that sysaid is a game changer for our team. There has been no regret in use of the application. Many of the team members enjoy the application efficiency on its dashboard for incident reporting and request management.

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İleri: [Next page](https://www.capterra.web.tr/software/107225/sysaid?page=2)

## Links

- [View on Capterra](https://www.capterra.web.tr/software/107225/sysaid)

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