--- description: SysAid, avantajlarını ve dezavantajlarını keşfedin, ürün özelliklerini ve fiyatını öğrenin, kullanıcı yorumlarını ve incelemelerini okuyun. - Capterra Türkiye image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SysAid Yorumları, Özellikleri ve Fiyatı - Capterra Türkiye --- Breadcrumb: [Ev](/) > [Yardım Masası Yazılımı](/directory/30008/help-desk/software) > [SysAid](/software/107225/sysaid) # SysAid Canonical: https://www.capterra.web.tr/software/107225/sysaid Page: 1 / 22\ İleri: [Next page](https://www.capterra.web.tr/software/107225/sysaid?page=2) > SysAid, on yıllık yapay zeka bilgilerini temel alan hizmet otomasyonuyla BT’nin daha çok değil daha akıllı çalışmasına yardımcı olur. Hemen ücretsiz deneyin. > > Verdict: Rated **4.5/5** by 522 users. Top-rated for **Tavsiye edilme olasılığı**. ----- ## Overview ### Kimler SysAid Kullanıyor? SysAid, KOBİ’lerden Fortune 500 şirketlerine kadar tüm sektör ve ölçekten kuruluşa hizmet vermektedir. Yardım Masasından ITSM+ sürümüne kadar her ölçekten işletmeye uyacak özelliklere sahiptir. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Toplam** | **4.5/5** | 522 İncelemeler | | Kullanım Kolaylığı | 4.5/5 | Based on overall reviews | | Müşteri Desteği | 4.5/5 | Based on overall reviews | | Paranızın Karşılığı | 4.5/5 | Based on overall reviews | | Özellikler | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Tavsiye edilme olasılığı) | ## Satıcı hakkında - **Şirket**: SysAid Technologies - **Location**: Toronto, Kanada - **Founded**: 2002 ## Commercial Context - **Başlangıç Fiyatı**: $89,00 - **Pricing model**: (Ücretsiz Deneme) - **Target Audience**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Deployment & Platforms**: Cloud, SaaS, Web tabanlı, Mac (Masaüstü), Windows (Masaüstü), Linux (Masaüstü), Windows (On-Premise), Linux (On-Premise), Chromebook (Masaüstü), Android (Mobil), iPhone (Mobil), iPad (Mobil) - **Supported Languages**: Almanca, Fransızca, Japonca, Portekizce, Rusça, Çince, İbranice, İngilizce, İspanyolca, İtalyanca - **Available Countries**: ABD Virjin Adaları, Almanya, Amerika Birleşik Devletleri, Amerikan Samoası, Andorra, Angola, Anguilla, Antigua ve Barbuda, Arjantin, Arnavutluk, Aruba, Avustralya, Avusturya, Azerbaycan, Bahamalar, Bahreyn, Barbados, Belarus, Belize, Belçika and 189 more ## Özellikler - Alerts/Escalation - Atama Yönetimi - BT Raporlama - BT Varlık İzleme - Barcode/Ticket Scanning - Bilet Yönetimi - Bilgi Bankası Yönetimi - Bilgi Yönetimi - Denetim Yönetimi - Destek Bileti Yönetimi - Erişim Denetimleri/İzinleri - Etkinlik Panosu - Gerçek Zamanlı Sohbet - Görev Yönetimi - Hizmet Seviyesi Anlaşması (SLA) Yönetimi - Kapasite Yönetimi - Kullanıcı Yönetimi - Müşteri Desteği - Müşteri Veri Tabanı - Olay Günlükleri - Olay Yönetimi - Onay Süreci Denetimi - Pano - Performans İzleme - Raporlama ve İstatistikler - Raporlama/Analiz - Real-Time Monitoring - Rol Tabanlı İzinler - Self Servis Portal - Sohbet Robotu - Sohbet/Mesajlaşma - Sürükle ve Bırak - Sürüm Yönetimi - Tam Metin Arama - Third-Party Integrations - Uyarılar/Bildirimler - Uyumluluk Yönetimi - Uzaktan Erişim/Denetim - Uzaktan İzleme ve Yönetim - Varlık İzleme - Veri İçe/Dışa Aktarma - Workflow Automation - Yama Yönetimi - Yapılandırma Yönetimi - Çalışma Süresi Raporlama - Çok Kanallı İletişim - Çoklu Dil - İş Akışı Yapılandırma - İş Birliği Araçları - İş Süreci Otomasyonu ... and 20 more features ## Integrations (38 total) - Asana - CAS - Docusign - Google Calendar - Google Chat - Google Workspace - Harvest - Jira - Jotform - Lansweeper - Microsoft 365 - Microsoft 365 License Optimization - Microsoft Intune - Microsoft Power BI - Microsoft Teams ... and 23 more integrations ## Support Options - E-posta/Yardım Masası - SSS/Forum - Bilgi Tabanı - Telefon Desteği - 7/24 (Canlı yardım) - Sohbet ## Category - [Yardım Masası Yazılımı](https://www.capterra.web.tr/directory/30008/help-desk/software) ## İlgili Kategoriler - [Yardım Masası Yazılımı](https://www.capterra.web.tr/directory/30008/help-desk/software) - [BT Varlık Yönetimi Yazılımı](https://www.capterra.web.tr/directory/30077/it-asset-management/software) - [BT Hizmet Yönetimi (ITSM) Yazılımı](https://www.capterra.web.tr/directory/30676/itsm/software) - [Hizmet Masası Yazılımı](https://www.capterra.web.tr/directory/31027/service-desk/software) - [İş Akışı Yönetimi (BPM) Programı](https://www.capterra.web.tr/directory/30091/workflow-management/software) ## Alternatifler 1. [Zendesk Suite](https://www.capterra.web.tr/software/164283/zendesk) — 4.4/5 (4090 reviews) 2. [Freshdesk](https://www.capterra.web.tr/software/124981/freshdesk) — 4.5/5 (3470 reviews) 3. [Freshservice](https://www.capterra.web.tr/software/132997/freshservice) — 4.6/5 (792 reviews) 4. [LiveAgent](https://www.capterra.web.tr/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [Zoho Desk](https://www.capterra.web.tr/software/169505/zoho-desk) — 4.5/5 (2214 reviews) ## İncelemeler ### "Solutions for work processes and user experiences" — 4.0/5 > **Sol Jung** | *30 Ocak 2026* | Havayolları/Havacılık | Recommendation rating: 8.0/10 > > **Artılar**: Ai is an essential solution in this world these days. In particular, the homepages were well arranged, so I was able to get what I wanted. > > **Eksileri**: Unfortunately, it would have been better if the company had been expressed in a picture to be brief. ----- ### "Simple and intuitive, I get along well with it." — 5.0/5 > **Spyros** | *2 Temmuz 2025* | Eğitim Yönetimi | Recommendation rating: 10.0/10 > > **Artılar**: We've been using the ITAM variant in our field for years. There's a nice dashboard where you can see how many tickets are still open, how much time is left and the team's performance. If someone is already working on a ticket, you can see it at the top which is quite helpful. The knowledge base is also quite helpful, but it's rather difficult to find specific instructions there. > > **Eksileri**: Unfortunately, the program is often only as good as its users, which means you have to get to grips with SysAid in particular in order to be able to use all features of the program. > > Reliable way to report requirements and problems, processing according to priorities. Surely benefits from implementation in the respective field. ----- ### "Cloud and Spaces Migration is Not Complete" — 3.0/5 > **Patrick** | *5 Kasım 2025* | Tıbbi Cihazlar | Recommendation rating: 7.0/10 > > **Artılar**: Very robust system with many tools and abilities baked in. Very Versatile. SysAid is working with third party tools for integration opportunities with many, many pieces of software and other environments. > > **Eksileri**: The move from Classic to Spaces UI has been ongoing for years now, seems to have been abandoned at some point and left in an unfinished state. Spaces is half-baked with tons of issues and seems like it's been stuck halfway through its development for years now. Their documentation explaining everything about SysAid and how to use every component was great.....5-7 years ago. For the environment these days it's a coin flip if the documentation is on point or not. > > I like the on-prem system and the classic UI, it was great. This new Cloud environment and Spaces UI feels like an abandoned project that the leadership team just has not been able to call a failure and rollback yet. Either finish it or nix it. Sitting in this halfway point is counterproductive and a clear failure. ----- ### "Feedback on Accessing sysaid backend data" — 5.0/5 > **Andy Barry** | *18 Mayıs 2026* | Bankacılık | Recommendation rating: 8.0/10 > > **Artılar**: SysAid works effectively within my organization for managing IT incidents and service requests raised by users. Complaints and requests are seamlessly assigned to the appropriate support units for resolution, with clear visibility into progress and accountability throughout the ticket lifecycle. Features such as categorization, urgency level, priority, due dates, and impact assessment help communicate the severity and importance of each request, enabling teams to respond appropriately and within expected timelines. > > **Eksileri**: The developers documentation. At first glance it was a bit difficult to make headsway. It took the explanation of \[sensitive content hidden\] to help me understand and find the various endpoint I needed to access the backend data > > I was more of accessing the backend API data, in order to build analytics and reporting on sysaid. I worked with \[sensitive content hidden\] to help set up credentials and code to access the various data touchpoints. Feedback from \[sensitive content hidden\] was swift and clear, where he needed help from his team, he communicated clearly. He assisted in making sure that I was able to connect and access the required data i needed to work with ----- ### "An outstanding ITSM solution delivered by an exceptional team of professional" — 5.0/5 > **Alex** | *10 Temmuz 2025* | Kamu Yönetimi | Recommendation rating: 9.0/10 > > **Artılar**: We are currently in the implementation stage of the SysAid ITSM tool, and the experience so far has been outstanding. The SysAid team has been very approachable, highly knowledgeable, and genuinely friendly throughout the process. Their professionalism and support have made a real difference. There have been no hidden costs, which has made budgeting and planning straightforward. We’re especially impressed with their automation capabilities and Agentic AI solution - both are powerful, intuitive, and easily configurable. These features are set to save us significant time and money, streamlining our operations and boosting efficiency > > **Eksileri**: While the AI and automation capabilities of this ITSM solution are undeniably powerful, streamlining many repetitive and time-consuming tasks, here is a potential downside. The reduction in manual input could impact certain roles, particularly those focused on routine service desk functions. This shift, although beneficial for operational efficiency, may leave limited time for individuals to reskill or for organisations to redeploy staff effectively. To fully realise the benefits of automation while maintaining a strong support culture, it’s essential that organisations proactively plan for workforce transition and invest in upskilling and internal mobility > > SysAid are a committed and professional team, they bring a great balance of expertise and enthusiasm to their work. It’s clear they genuinely enjoy what they do. Highly recommended\! ----- Page: 1 / 22\ İleri: [Next page](https://www.capterra.web.tr/software/107225/sysaid?page=2) ## Links - [View on Capterra](https://www.capterra.web.tr/software/107225/sysaid) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data