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Cyara
Cyara Nedir?
Cyara CX (müşteri deneyimi) Güvencesi Platformu, tümü tek bir platformdan CX tasarımı, IVR keşfi, işlev ve gerileme testi, yük test etme ve proaktif izleme sunar. Cyara, otomatik olarak binlerce müşteri etkileşimi oluşturmak için botları kullanarak gerçek dünyadaki müşterileri simüle eder. Cyara, test ve izleme süreci boyunca kapsamlı otomasyonla, çevik yöntemleri ve DevOps yöntemlerini etkinleştirerek üretkenliği en üst düzeye çıkarır.
Kimler Cyara Kullanıyor?
Her gün, dünyanın en tanınmış markaları daha az çaba, maliyet ve riskle ses kanallarında ve dijital kanallarda daha iyi müşteri deneyimleri oluşturmalarına yardımcı olma konusunda Cyara’ya güveniyor.
Cyara konusunda emin değil misiniz?
Popüler bir alternatifle karşılaştırın
Cyara
Cyara ürününe diğer harika alternatifler
Cyara için incelemeler
Great partners, great software!
Yorumlar: Cyara has been one of our longest standing vendor relationships and trusted partners at the table. We love working with them.
Artılar:
Meets our needs and saves us a ton of time and money
Eksileri:
velocity was a huge improvement over the old on prem instance we had but, there's still room for improvement to make it more intuitive to use which would reduce the training requirement.
Fortune 50 user of Cyara
Yorumlar: Our overall experience with Cyara has been positive. Their staff is always great to work with and very responsive.
Artılar:
My company has been using Cyara for several years now, and the impact it has had on our testing process is nothing short of remarkable. One of the most significant benefits we’ve experienced is an 80%+ reduction in time spent on manual testing. With Cyara's powerful automation capabilities, we've managed to accelerate our entire testing cycle without sacrificing thoroughness or quality. What truly sets Cyara apart is not just the time savings, but the improved reliability that comes with automation. Manual testing often leaves room for human error, but with Cyara's automated testing, we’ve seen a significant improvement in the consistency and accuracy of our results. Every scenario is tested the same way every time, ensuring that nothing is overlooked. The ease of using Cyara is another major highlight. Setting up automation is intuitive and straightforward, even for team members who are not deeply technical. This has allowed us to onboard more users and expand our testing coverage effortlessly. Overall, Cyara has transformed the way we approach testing. The combination of massive time savings, enhanced reliability, and ease of use makes it an invaluable tool for any team looking to modernize and streamline their testing processes.
Eksileri:
The cost can be an issue for smaller companies. I think this is a product that will be best suited for medium to enterprise level companies.
Cyara - A mediocrity
Artılar:
The blocks are quite useful feature for you it saves you a redundant and monotonous writing of a prompt. The new Call Explorer feature emulating a phone to make calls is a fantastic feature for it saves you the trouble of writing a whole test case to understand whether it'll fail or not.
Eksileri:
The campaigns are not quite flexible to work with. There's not much room for making changes to a campaign, nor does it allow duplication or exporting a campaign. The UI is alright but for some reason it still feels a tad bit primitive with the lack of fewer drag and drop like features within.
Cyara Yanıtı
3 yıl önce
Hi Yash, I'm sorry to hear that some of the features of the platform haven't been meeting your expectations but I appreciate your feedback on where we can improve to make campaigns more flexible. I was pleased to see that you have found Call Explorer so useful! We love that Call Explorer has helped to minimize the time-consuming and repetitive tasks that come with IVR testing. I would love to connect you with one of our account managers to discuss your concerns and ensure all of your needs are being met. Please feel free to send me an email and I will assist you further. Sincerely, Chelsie
QualityRTC - Network Test Review
Yorumlar: TestRTC has been a great partner of Salesloft for 5+ years -- even through the mergers/acquisitions, they continue to support our needs.
Artılar:
Responsive team and easy to work with. QualityRTC is customizable to our needs and has been super helpful to give our team additional insight/data points and visibility into user's network to help troubleshoot call quality issues through our VoIP dialer.
Eksileri:
Some of the new tiles, like machine info is not 100% accurate when it comes to CPU utilization, specific to Mac books. We had to request it to be hidden from the widget to avoid customer confusion, which Cyara TestRTC was able to Support.
Cyara AI chatbot plus genesys integration tool
Yorumlar: The overall experience of Cyara is promising as it has helped us to build a huge regression suite which comprises the use of several country languages. It also helps us to test flows in production thereby saving users a lot of time.
Artılar:
Cyara can place the call like real time and records the conversation so that users can validate the same any point of time. It integrates perfectly with genesys contact centre platform where it acts as a contact centre agent and simultaneously answers the interaction thereby helping the users to validate the participants data.
Eksileri:
It only supports .csv data driven file which is perhaps one of the features which I like the least as it restricts the users in using other formats. Also, users are unable to integrate live chats with genesys platform. Even though it has cyara call explorer functionality, the cost incurred by the testers for placing the call is comparatively higher.
