Cloud Call Center

Cloud Call Center

4.5 / 5 43 reviews

Who Uses This Software?

SMBs and enterprises migrating from on-premise to the cloud, 3CLogic offers flexible solutions from a simple telephony-to-CRM connector, to the choice between hybrid and pure cloud deployments.

Average Ratings

43 reviews
  • 4.5 / 5
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service
  • 4 / 5
  • 3.5 / 5
    Value for Money

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Installed - Mac
    Installed - Windows
  • Training
    In Person
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • 3CLogic
  • Founded 2005

About This Software

3CLogic is a leading provider of multichannel cloud contact center solutions based on an innovative distributed approach. Offering next-generation multichannel communications, reporting and analytics, dynamic scripting, lead management, call routing (IVR, ACD), and third-party integrations (CRM, WFM, Ticketing, PBX), 3CLogic facilitates its clients ability to offer high-quality customer service and drive sales and marketing initiatives.

  • Account Alerts
  • Account Management
  • Action Management
  • Alerts / Escalation
  • Analytics
  • Appointment Management
  • Archiving
  • Automated Routing
  • Automatic Customer Notices
  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Sharing
  • Campaign Management
  • Churn Management
  • Collaboration
  • Communication Management
  • Community Management
  • Complaint Monitoring
  • Contact Management
  • Content Management
  • Content Syndication
  • Contract Management
  • Customer Database
  • Customer Engagement
  • Customer Engagement Center
  • Customer Experience Management
  • Customer Lifecycle Management
  • Customer Segmentation
  • Dashboard
  • Distributed Call Recording
  • Document Management
  • Escalation Management
  • Event Triggered Recording
  • Feedback Collection
  • Feedback Management
  • File Transfer
  • Gamification
  • Goals / Quota Management
  • Health Score
  • Help Desk
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbox / Queue Management
  • Instant Retrieval
  • Knowledge Base
  • Knowledge Management
  • Known Issue Management
  • Lead Management
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Multi-Channel Collection
  • On-Demand Recording
  • Onboarding
  • Outbound Call Center
  • Performance Management
  • Predictive Dialer
  • Premise-Based Call Center
  • Presentation Management
  • Progressive Dialer
  • Proposal Management
  • Quality Management
  • Queue Manager
  • Recording Bookmarking
  • Revenue Management
  • Scheduled Recording
  • Screen Activity Recording
  • Self Service Portal
  • Sentiment Analysis
  • Survey Management
  • Surveys & Feedback
  • Territory Management
  • Text Analysis
  • Training Management
  • Trend Analysis
  • Trouble Ticketing
  • Usage Tracking / Analytics
  • Video Call Recording
  • Video Content
  • Virtual Call Center
  • Win / Loss Analysis
  • Work Order Management

Cloud Call Center Latest Reviews

Automatically translated. Show original review

3CLogic is Great

3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We were searching for a new dialer system since our current on-premise dialer was out of service. We needed to find something that would not be outdated within a couple of years and hopefully, would save the company some money at the same time. We looked at several cloud-based and on premise solutions, but none of them met our needs until we found 3CLogic. The team from 3CLogic did everything that they could to make sure that they would be the perfect solution for our business. We did an online demo that allowed us to get a good idea of what they could provide. They allowed us to test their software for a period of time before making a permanent decision and they came on site and did training with our team.
The sales and service team at 3CLogic has been extremely helpful and easy to work with, making the transition from our old system to the 3CLogic system very easy on our team. It was important to us that this transition be as seamless as possible, losing calls costs us a lot of money.
The only downside to 3CLogic is that there is not really a "training manual" for their system, but if one has questions it is easy to reach out to someone to get help and their response is very fast.
If I had to do this all over again, I would definitely choose 3CLogic. I would highly recommend 3CLogic to any business that is looking for a dialer solution.

Pros: The software has been really easy to use and learn. There have been a few things that took some time to figure out, but the 3C team has been extremely helpful.

Cons: I would like to see an online training manual.

Automatically translated. Show original review

I'd Give 5 * to 3C Logic

5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I started fresh with 3C Logic back in June-July timeframe. I'm an experienced workforce and call routing manager familiar with Genesys, Avaya, and VOIP systems. 3C Logic is very user-friendly and easy to comprehend. I would imagine someone with no experience at all could get a very basic call routing up and running within a single day! I've been impressed with the IVR functionality. For those familiar with IVR's 3C Logic has an interface that allows users to make many of the changes that used to take days in previous platforms, in minutes. The customer service is very good. The technicians are friendly, knowledgeable and willing to help. I would highly recommend taking a look at this product for any size call center.

Pros: Ease of use