--- description: Freshdesk, avantajlarını ve dezavantajlarını keşfedin, ürün özelliklerini ve fiyatını öğrenin, kullanıcı yorumlarını ve incelemelerini okuyun. - Capterra Türkiye image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshdesk Yorumları, Özellikleri ve Fiyatı - Capterra Türkiye --- Breadcrumb: [Ev](/) > [Müşteri Hizmetleri Yazılımı](/directory/22/customer-service/software) > [Freshdesk](/software/124981/freshdesk) # Freshdesk Canonical: https://www.capterra.web.tr/software/124981/freshdesk Page: 1 / 138\ İleri: [Next page](https://www.capterra.web.tr/software/124981/freshdesk?page=2) > Freshdesk, dünya çapında 40.000’den fazla işletmenin mükemmel müşteri deneyimleri oluşturmasına yardımcı olan kullanımı kolay bir müşteri hizmetleri yazılımıdır. > > Verdict: Rated **4.5/5** by 3410 users. Top-rated for **Tavsiye edilme olasılığı**. ----- ## Overview ### Kimler Freshdesk Kullanıyor? Dünyanın her yerindeki her ölçekten işletme, üst düzey müşteri hizmetleri sunmak için Freshdesk’e güvenmektedir. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Toplam** | **4.5/5** | 3410 İncelemeler | | Kullanım Kolaylığı | 4.5/5 | Based on overall reviews | | Müşteri Desteği | 4.5/5 | Based on overall reviews | | Paranızın Karşılığı | 4.4/5 | Based on overall reviews | | Özellikler | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Tavsiye edilme olasılığı) | ## Satıcı hakkında - **Şirket**: Freshworks - **Location**: San Mateo, ABD - **Founded**: 2011 ## Commercial Context - **Başlangıç Fiyatı**: $19,00 - **Pricing model**: (Free version available) (Ücretsiz Deneme) - **Target Audience**: Serbest Meslek, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Deployment & Platforms**: Cloud, SaaS, Web tabanlı, Android (Mobil), iPhone (Mobil), iPad (Mobil) - **Supported Languages**: Almanca, Arapça, Brezilya Portekizcesi, Bulgarca, Danca, Endonezce, Estonca, Felemenkçe, Fince, Fransızca, Geleneksel Çince, Hintçe, Japonca, Katalanca, Korece, Lehçe, Letonca, Litvanca, Macarca, Malayca, Norveççe, Portekizce, Rumence, Rusça, Slovakça, Slovence, Sırpça, Sırpça, Tayca, Türkçe, Ukraynaca, Vietnamca, Yunanca, Çekçe, Çince, İbranice, İngilizce, İspanyolca, İsveççe, İtalyanca - **Available Countries**: Almanya, Amerika Birleşik Devletleri, Arjantin, Arnavutluk, Aruba, Avustralya, Avusturya, Azerbaycan, Bahamalar, Bahreyn, Bangladeş, Barbados, Belarus, Belçika, Benin, Birleşik Arap Emirlikleri, Birleşik Krallık, Bosna-Hersek, Brezilya, Brunei and 100 more ## Özellikler - Alerts/Escalation - Anket/Yoklama Yönetimi - Anketler ve Geribildirim - Arama Kaydı - Arama Yönlendirme - Arama İzleme - Atama Yönetimi - Bilgi Bankası Yönetimi - Bilgi Yönetimi - CRM - Canlı Sohbet - Catalog Management - Discussions/Forums - Duygu Analizi - E-posta Yönetimi - Ekran Paylaşımı - Erişim Denetimleri/İzinleri - Etkileşim İzleme - Etkinlik Panosu - Gelen Kutusu Yönetimi - Geri Bildirim Yönetimi - Gerçek Zamanlı Sohbet - Gerçek Zamanlı Tüketiciyle Yüz Yüze Sohbet - Görev Yönetimi - Hizmet Seviyesi Anlaşması (SLA) Yönetimi - Katılım İzleme - Kuyruk Yönetimi - Metin Düzenleme - Mobil Erişim - Müşteri Deneyimi Yönetimi - Müşteri Desteği - Müşteri Geçmişi - Müşteri Veri Tabanı - Olay Yönetimi - Pano - Raporlama ve İstatistikler - Real-Time Monitoring - Self Servis Portal - Sohbet/Mesajlaşma - Sorun İzleme - Tam Metin Arama - Uzaktan Erişim/Denetim - Çağrı Merkezi Yönetimi - Çok Kanallı Veri Toplama - Çoklu Dil - Özelleştirilebilir Formlar - Özelleştirilebilir Şablonlar - İletişim Yönetimi - İçerik Yönetimi - İş Birliği Araçları ... and 22 more features ## Integrations (78 total) - Adobe Commerce - Aircall - Ameyo - BigCommerce - Box - CS-Cart Store Builder - Campaign Monitor by Marigold - Capsule - ChargeDesk - Constant Contact - CustomerGauge - Dropbox Business - Easy Insight - Five9 - FluentStream ... and 63 more integrations ## Support Options - E-posta/Yardım Masası - SSS/Forum - Bilgi Tabanı - Telefon Desteği - 7/24 (Canlı yardım) - Sohbet ## Category - [Müşteri Hizmetleri Yazılımı](https://www.capterra.web.tr/directory/22/customer-service/software) ## İlgili Kategoriler - [Müşteri Hizmetleri Yazılımı](https://www.capterra.web.tr/directory/22/customer-service/software) - [Yardım Masası Yazılımı](https://www.capterra.web.tr/directory/30008/help-desk/software) - [Şikayet Yönetimi Yazılımı](https://www.capterra.web.tr/directory/30674/complaint-management/software) - [Arıza Takip Programı](https://www.capterra.web.tr/directory/30675/issue-tracking/software) - [Hizmet Masası Yazılımı](https://www.capterra.web.tr/directory/31027/service-desk/software) ## Alternatifler 1. [Zendesk Suite](https://www.capterra.web.tr/software/164283/zendesk) — 4.4/5 (4076 reviews) 2. [LiveAgent](https://www.capterra.web.tr/software/102188/liveagent) — 4.7/5 (1755 reviews) 3. [Zoho Desk](https://www.capterra.web.tr/software/169505/zoho-desk) — 4.5/5 (2212 reviews) 4. [Freshservice](https://www.capterra.web.tr/software/132997/freshservice) — 4.5/5 (688 reviews) 5. [LiveChat](https://www.capterra.web.tr/software/62194/livechat) — 4.6/5 (1716 reviews) ## İncelemeler ### "Excellent Support Experience" — 5.0/5 > **Abdulaziz** | *20 Nisan 2025* | Bankacılık | Recommendation rating: 9.0/10 > > **Artılar**: Automation workflows (ticket assignments, canned responses) save hours every week Built‑in knowledge base empowers customers to self‑serve, cutting down support volume > > **Eksileri**: A few of the more advanced report filters take a couple clicks too many to access > > Freshdesk has completely streamlined our customer‑support process. Our agents love how easy it is to triage and resolve tickets, and management appreciates the real‑time dashboards for SLA tracking. Even with a small learning curve on some analytics features, our team was up and running within days—and customer satisfaction scores have never been higher ----- ### "About Freshdesk" — 5.0/5 > **Nitish** | *29 Ocak 2025* | Bilgisayar Yazılımı | Recommendation rating: 10.0/10 > > **Artılar**: Freshdesk is Easy to Use and it allows Automation \& Workflow Management. > > **Eksileri**: In Freshdesk there is a limited customization. > > My overall experience with Freshdesk has been positive. The platform is user-friendly and offers great features like multi-channel support, automation, and a helpful knowledge base ----- ### "Efficient and User-Friendly Customer Support Solution" — 5.0/5 > **Mayank** | *17 Mart 2026* | Bilişim Hizmetleri | Recommendation rating: 10.0/10 > > **Artılar**: Freshdesk stands out for its intuitive and user-friendly interface, which makes it easy for teams to get started without extensive training. The ticketing system is highly organised and efficient, allowing us to manage, prioritise, and resolve customer queries quickly. I also appreciated the automation features, such as workflows and canned responses, which save time and improve productivity. The ability to integrate with other tools and the availability of detailed analytics and reporting further enhance decision-making and overall customer support performance. > > **Eksileri**: While Freshdesk offers a wide range of features, some of the advanced functionalities can feel complex and take time to fully understand. The pricing can also become expensive as you scale and require access to higher-tier features. Additionally, the customisation options, although powerful, can sometimes feel limited without technical expertise. There are also occasional performance lags and delays in notifications, which can impact response times during high-volume periods. > > Overall, my experience with Freshdesk has been very positive. It has significantly streamlined our customer support operations by organizing tickets efficiently and improving response times. The platform is easy to navigate, and features like automation, collaboration tools, and reporting have helped increase team productivity. While there is a slight learning curve for some advanced features, the overall functionality and reliability make it a valuable tool for managing customer support and delivering a better customer experience. ----- ### "Not so Freshdesk" — 3.0/5 > **Brian** | *15 Mart 2026* | Bilgi Teknolojileri ve Hizmetleri | Recommendation rating: 3.0/10 > > **Artılar**: I liked the User Interface was easy on the eyes. The color scheme was not too harsh or rough to look at. > > **Eksileri**: The interaction with the program was complex at times. There were certain operations that could become difficult to keep track. > > Most of the time service was unrelieable as the application kept on getting disconnected from service. ----- ### "Fantastic ticketing system" — 5.0/5 > **Riccardo** | *16 Mart 2026* | Otomotiv | Recommendation rating: 9.0/10 > > **Artılar**: Freshdesk offers an excellent balance of affordability and functionality, making it a strong choice for teams looking to optimize their support operations without overspending. Its wide range of integrations allows it to fit seamlessly into existing workflows, while the high level of customization ensures that the platform can adapt to different business needs. Additionally, Freshdesk provides robust and well-documented APIs, which make it easy for developers to extend capabilities and build tailored solutions. > > **Eksileri**: While Freshdesk is a solid platform overall, its reporting features still feel somewhat limited, especially for teams that rely heavily on advanced analytics. Another drawback is the inability to set pauses within working hours, which can be inconvenient for support teams that operate with more complex schedules. ----- Page: 1 / 138\ İleri: [Next page](https://www.capterra.web.tr/software/124981/freshdesk?page=2) ## Links - [View on Capterra](https://www.capterra.web.tr/software/124981/freshdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data