--- description: Freshdesk, avantajlarını ve dezavantajlarını keşfedin, ürün özelliklerini ve fiyatını öğrenin, kullanıcı yorumlarını ve incelemelerini okuyun. - Capterra Türkiye image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshdesk Yorumları, Özellikleri ve Fiyatı - Capterra Türkiye --- Breadcrumb: [Ev](/) > [Müşteri Hizmetleri Yazılımı](/directory/22/customer-service/software) > [Freshdesk](/software/124981/freshdesk) # Freshdesk Canonical: https://www.capterra.web.tr/software/124981/freshdesk Page: 1 / 140\ İleri: [Next page](https://www.capterra.web.tr/software/124981/freshdesk?page=2) > Freshdesk, dünya çapında 40.000’den fazla işletmenin mükemmel müşteri deneyimleri oluşturmasına yardımcı olan kullanımı kolay bir müşteri hizmetleri yazılımıdır. > > Verdict: Rated **4.5/5** by 3470 users. Top-rated for **Tavsiye edilme olasılığı**. ----- ## Overview ### Kimler Freshdesk Kullanıyor? Dünyanın her yerindeki her ölçekten işletme, üst düzey müşteri hizmetleri sunmak için Freshdesk’e güvenmektedir. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Toplam** | **4.5/5** | 3470 İncelemeler | | Kullanım Kolaylığı | 4.5/5 | Based on overall reviews | | Müşteri Desteği | 4.5/5 | Based on overall reviews | | Paranızın Karşılığı | 4.4/5 | Based on overall reviews | | Özellikler | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Tavsiye edilme olasılığı) | ## Satıcı hakkında - **Şirket**: Freshworks - **Location**: San Mateo, ABD - **Founded**: 2011 ## Commercial Context - **Başlangıç Fiyatı**: $19,00 - **Pricing model**: (Free version available) (Ücretsiz Deneme) - **Target Audience**: Serbest Meslek, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Deployment & Platforms**: Cloud, SaaS, Web tabanlı, Android (Mobil), iPhone (Mobil), iPad (Mobil) - **Supported Languages**: Almanca, Arapça, Brezilya Portekizcesi, Bulgarca, Danca, Endonezce, Estonca, Felemenkçe, Fince, Fransızca, Geleneksel Çince, Hintçe, Japonca, Katalanca, Korece, Lehçe, Letonca, Litvanca, Macarca, Malayca, Norveççe, Portekizce, Rumence, Rusça, Slovakça, Slovence, Sırpça, Sırpça, Tayca, Türkçe, Ukraynaca, Vietnamca, Yunanca, Çekçe, Çince, İbranice, İngilizce, İspanyolca, İsveççe, İtalyanca - **Available Countries**: Almanya, Amerika Birleşik Devletleri, Arjantin, Arnavutluk, Aruba, Avustralya, Avusturya, Azerbaycan, Bahamalar, Bahreyn, Bangladeş, Barbados, Belarus, Belçika, Benin, Birleşik Arap Emirlikleri, Birleşik Krallık, Bosna-Hersek, Brezilya, Brunei and 100 more ## Özellikler - Anket/Yoklama Yönetimi - Anketler ve Geribildirim - Arama Kaydı - Arama Yönlendirme - Arama İzleme - Atama Yönetimi - Bilet Yönetimi - Bilgi Bankası Yönetimi - Bilgi Yönetimi - Bilgisayar Telefon Entegrasyonu - CRM - Canlı Sohbet - Catalog Management - Discussions/Forums - Duygu Analizi - E-posta Yönetimi - Ekran Paylaşımı - Erişim Denetimleri/İzinleri - Etkinlik Panosu - Gelen Kutusu Yönetimi - Geri Bildirim Yönetimi - Gerçek Zamanlı Sohbet - Gerçek Zamanlı Tüketiciyle Yüz Yüze Sohbet - Görev Yönetimi - Hizmet Seviyesi Anlaşması (SLA) Yönetimi - IVR - Katılım İzleme - Kuyruk Yönetimi - Mobil Erişim - Müşteri Deneyimi Yönetimi - Müşteri Desteği - Müşteri Geçmişi - Müşteri Veri Tabanı - Olay Yönetimi - Otomatik Çağrı Dağıtımı - Pano - Raporlama ve İstatistikler - Self Servis Portal - Sohbet/Mesajlaşma - Sorun İzleme - Tam Metin Arama - Uzaktan Erişim/Denetim - Çağrı Merkezi Yönetimi - Çok Kanallı Veri Toplama - Çoklu Dil - Özelleştirilebilir Formlar - Özelleştirilebilir Şablonlar - İletişim Yönetimi - İçerik Yönetimi - İş Birliği Araçları ... and 25 more features ## Integrations (78 total) - Adobe Commerce - Aircall - Ameyo - BigCommerce - Box - CS-Cart Store Builder - Campaign Monitor by Marigold - Capsule - ChargeDesk - Coevera - Constant Contact - CustomerGauge - Dropbox - Easy Insight - Five9 ... and 63 more integrations ## Support Options - E-posta/Yardım Masası - SSS/Forum - Bilgi Tabanı - Telefon Desteği - 7/24 (Canlı yardım) - Sohbet ## Category - [Müşteri Hizmetleri Yazılımı](https://www.capterra.web.tr/directory/22/customer-service/software) ## İlgili Kategoriler - [Müşteri Hizmetleri Yazılımı](https://www.capterra.web.tr/directory/22/customer-service/software) - [Yardım Masası Yazılımı](https://www.capterra.web.tr/directory/30008/help-desk/software) - [Şikayet Yönetimi Yazılımı](https://www.capterra.web.tr/directory/30674/complaint-management/software) - [Arıza Takip Programı](https://www.capterra.web.tr/directory/30675/issue-tracking/software) - [Hizmet Masası Yazılımı](https://www.capterra.web.tr/directory/31027/service-desk/software) ## Alternatifler 1. [Zendesk Suite](https://www.capterra.web.tr/software/164283/zendesk) — 4.4/5 (4090 reviews) 2. [LiveAgent](https://www.capterra.web.tr/software/102188/liveagent) — 4.7/5 (1787 reviews) 3. [LiveChat](https://www.capterra.web.tr/software/62194/livechat) — 4.6/5 (1727 reviews) 4. [Zoho Desk](https://www.capterra.web.tr/software/169505/zoho-desk) — 4.5/5 (2214 reviews) 5. [HelpDesk](https://www.capterra.web.tr/software/185973/helpdesk) — 4.6/5 (183 reviews) ## İncelemeler ### "Excellent Support Experience" — 5.0/5 > **Abdulaziz** | *20 Nisan 2025* | Bankacılık | Recommendation rating: 9.0/10 > > **Artılar**: Automation workflows (ticket assignments, canned responses) save hours every week Built‑in knowledge base empowers customers to self‑serve, cutting down support volume > > **Eksileri**: A few of the more advanced report filters take a couple clicks too many to access > > Freshdesk has completely streamlined our customer‑support process. Our agents love how easy it is to triage and resolve tickets, and management appreciates the real‑time dashboards for SLA tracking. Even with a small learning curve on some analytics features, our team was up and running within days—and customer satisfaction scores have never been higher ----- ### "Easy To Find Support Tickets and Cost Effective" — 5.0/5 > **Jesse** | *23 Temmuz 2026* | Bilgi Teknolojileri ve Hizmetleri | Recommendation rating: 7.0/10 > > **Artılar**: You can easily view all support tickets coming into your company on the dashboard. Additionally, there are plenty of options to filter by what you want to search by like what time the ticket came in, who it is assigned to, the status, etc. The UI side navigation is very transparent and flows very well. > > **Eksileri**: When viewing the ticket, there does not appear to be enough opportunities for some information to be provided, like the friendly name of the company. Signing in can also be a headache with how it's configured, I have to login twice and that gets confusing. > > I have had a good experience using Freshdesk to respond to support cases from customers. The software itself is very cost friendly and easy to find tickets. It also integrates well with third party development tools so updates are synchronous. ----- ### "Reliable Help Desk Platform and Easy Setup" — 5.0/5 > **Graeme** | *12 Temmuz 2026* | Paketleme ve Konteyner | Recommendation rating: 10.0/10 > > **Artılar**: Freshdesk is intuitive and easy to set up, making it simple for support teams to get started quickly. The ticket management system is well organized, automation rules save a lot of time on repetitive tasks > > **Eksileri**: Some advanced features are only available on higher-tier plans, which can become expensive as your team grows > > Overall, Freshdesk has been a reliable and user-friendly customer support platform. It has helped streamline ticket management, improve response times, and provide a better experience for both support agents and customers. ----- ### "Using 4 seats but locked into paying for 19" — 1.0/5 > **Fiodas** | *13 Ağustos 2026* | Tüketici Elektroniği | Recommendation rating: 1.0/10 > > **Artılar**: Freshdesk keeps customer emails, ticket history, tags, and agent assignments in one searchable system. This has helped us preserve customer communication records and coordinate support work. > > **Eksileri**: The product is cumbersome to administer, but the worst problem is the contract model. We currently need only 4 agents but are locked into paying for 19. Freshworks emphasized monthly billing and a two-year price freeze. It did not explain the practical consequence clearly enough: monthly billing only divides a fixed 24-month obligation into monthly charges. It does not provide monthly flexibility, and committed seats cannot be reduced when business needs change. In plain language: we use 4 seats and pay for 19. That is an extremely poor value for money. > > We stayed with Freshdesk because years of customer emails, ticket history, workflows, automations, and system integrations were already tied to it. When the Garden plan was discontinued, Freshworks warned that not upgrading to Pro could cause service interruptions or access limitations. Replacing the platform at short notice would have put customer communications at risk. The ticketing functions are usable, but administration is unnecessarily complicated and the commercial terms are extremely inflexible. The sales process focused on continued service, monthly billing, and locking the price for two years. It did not make the most important consequence plain enough: we would have to keep paying for all 19 seats for 24 months, even if we stopped using most of them. Our requirement has now fallen to 4 agents, but we remain obligated to pay for 19. We submitted formal non-renewal notice and requested early termination, a seat reduction, and a commercial review. The outcome is still pending. Before signing with Freshworks, buyers should demand written answers to three questions: Can we cancel monthly? Can we reduce seats during the term? Must we continue paying for unused seats? “Billed monthly” does not mean “cancelable monthly.” ----- ### "Easy to Use and Support Team That Actually Supports" — 4.0/5 > **CH L** | *25 Mayıs 2026* | Eğitim Yönetimi | Recommendation rating: 8.0/10 > > **Artılar**: What I liked most about Freshdesk is how easy and intuitive the platform is for daily ticket management. The UI is clean, so onboarding new agents is straightforward and the team can start working efficiently very quickly. I also really like the agent reporting features, which make it easy to track performance and monitor support quality. Another major positive is Freshdesk’s support team, they’ve been very responsive and genuinely helpful whenever we’ve faced issues or needed guidance. > > **Eksileri**: One thing I’d like improved is how DSAT and CSAT are handled. If a user initially gives a DSAT and later converts it into a CSAT after further interaction, the original DSAT still remains, which can affect reporting accuracy. I’d also love a quicker option to add users to CC just by hovering over or selecting an email directly, since small workflow improvements like that save time. > > Overall, my experience with Freshdesk has been positive. I've used it for almost a year in a customer support role, and it has helped streamline daily workflows through its clean UI, reporting features, and support tools. The transition from Zendesk was fairly smooth, and I especially appreciated how responsive and helpful the Freshdesk support team has been whenever issues came up. One small thing I genuinely love is the positive affirmations that appear while pages load, it's a tiny touch, but it adds a nice, human feel during a busy workday. While there are a few areas that could be improved, particularly around feedback handling and workflow efficiencies, it has been a reliable platform overall. ----- Page: 1 / 140\ İleri: [Next page](https://www.capterra.web.tr/software/124981/freshdesk?page=2) ## Links - [View on Capterra](https://www.capterra.web.tr/software/124981/freshdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data