--- description: Freshdesk, avantajlarını ve dezavantajlarını keşfedin, ürün özelliklerini ve fiyatını öğrenin, kullanıcı yorumlarını ve incelemelerini okuyun. - Capterra Türkiye image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshdesk Yorumları, Özellikleri ve Fiyatı - Capterra Türkiye --- Breadcrumb: [Ev](/) > [Yardım Masası Yazılımı](/directory/30008/help-desk/software) > [Freshdesk](/software/124981/freshdesk) # Freshdesk Canonical: https://www.capterra.web.tr/software/124981/freshdesk Page: 1 / 141\ İleri: [Next page](https://www.capterra.web.tr/software/124981/freshdesk?page=2) > Freshdesk, dünya çapında 40.000’den fazla işletmenin mükemmel müşteri deneyimleri oluşturmasına yardımcı olan kullanımı kolay bir müşteri hizmetleri yazılımıdır. > > Verdict: Rated **4.5/5** by 3487 users. Top-rated for **Tavsiye edilme olasılığı**. ----- ## Overview ### Kimler Freshdesk Kullanıyor? Dünyanın her yerindeki her ölçekten işletme, üst düzey müşteri hizmetleri sunmak için Freshdesk’e güvenmektedir. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Toplam** | **4.5/5** | 3487 İncelemeler | | Kullanım Kolaylığı | 4.5/5 | Based on overall reviews | | Müşteri Desteği | 4.5/5 | Based on overall reviews | | Paranızın Karşılığı | 4.4/5 | Based on overall reviews | | Özellikler | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Tavsiye edilme olasılığı) | ## Satıcı hakkında - **Şirket**: Freshworks - **Location**: San Mateo, ABD - **Founded**: 2011 ## Commercial Context - **Başlangıç Fiyatı**: $19,00 - **Pricing model**: (Free version available) (Ücretsiz Deneme) - **Target Audience**: Serbest Meslek, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Deployment & Platforms**: Cloud, SaaS, Web tabanlı, Android (Mobil), iPhone (Mobil), iPad (Mobil) - **Supported Languages**: Almanca, Arapça, Bulgarca, Danca, Endonezce, Estonca, Felemenkçe, Fince, Fransızca, Hırvatça, Japonca, Katalanca, Korece, Lehçe, Letonca, Litvanca, Macarca, Malayca, Norveççe, Portekizce, Rumence, Rusça, Slovakça, Slovence, Sırpça, Tayca, Türkçe, Ukraynaca, Vietnamca, Yunanca, Çekçe, Çince, İbranice, İngilizce, İspanyolca, İsveççe, İtalyanca - **Available Countries**: Almanya, Amerika Birleşik Devletleri, Arjantin, Avustralya, Avusturya, Belçika, Birleşik Arap Emirlikleri, Birleşik Krallık, Brezilya, Danimarka, Dominik Cumhuriyeti, Ekvador, El Salvador, Endonezya, Estonya, Filipinler, Finlandiya, Fransa, Guatemala, Güney Afrika and 39 more ## Özellikler - Anket/Yoklama Yönetimi - Anketler ve Geribildirim - Arama Kaydı - Arama Yönlendirme - Arama İzleme - Atama Yönetimi - Bilet Yönetimi - Bilgi Bankası Yönetimi - Bilgi Yönetimi - Bilgisayar Telefon Entegrasyonu - CRM - Canlı Sohbet - Catalog Management - Discussions/Forums - Duygu Analizi - E-posta Yönetimi - Ekran Paylaşımı - Erişim Denetimleri/İzinleri - Etkileşim İzleme - Etkinlik Panosu - Gelen Kutusu Yönetimi - Geri Bildirim Yönetimi - Gerçek Zamanlı Sohbet - Gerçek Zamanlı Tüketiciyle Yüz Yüze Sohbet - Görev Yönetimi - Hizmet Seviyesi Anlaşması (SLA) Yönetimi - Katılım İzleme - Kuyruk Yönetimi - Mobil Erişim - Müşteri Deneyimi Yönetimi - Müşteri Desteği - Müşteri Geçmişi - Müşteri Veri Tabanı - Olay Yönetimi - Otomatik Çağrı Dağıtımı - Pano - Raporlama ve İstatistikler - Self Servis Portal - Sohbet/Mesajlaşma - Sorun Yönetimi - Sorun İzleme - Tam Metin Arama - Uzaktan Erişim/Denetim - Çağrı Merkezi Yönetimi - Çok Kanallı Veri Toplama - Özelleştirilebilir Formlar - Özelleştirilebilir Şablonlar - İletişim Yönetimi - İçerik Yönetimi - İş Birliği Araçları ... and 26 more features ## Integrations (60 total) - Airtable - Asana - Azure Active Directory Domain Services - Azure DevOps Labs - Bamboo - Bitrix24 - Brevo - Calendly - Chargebee - Claris FileMaker - ClickUp - CloudTalk - Elsevier Pure - Facebook - Freshcaller ... and 45 more integrations ## Support Options - E-posta/Yardım Masası - SSS/Forum - Bilgi Tabanı - Telefon Desteği - 7/24 (Canlı yardım) - Sohbet ## Category - [Yardım Masası Yazılımı](https://www.capterra.web.tr/directory/30008/help-desk/software) ## İlgili Kategoriler - [Yardım Masası Yazılımı](https://www.capterra.web.tr/directory/30008/help-desk/software) - [Şikayet Yönetimi Yazılımı](https://www.capterra.web.tr/directory/30674/complaint-management/software) - [Müşteri İletişim Yönetimi Yazılımı](https://www.capterra.web.tr/directory/31002/customer-communications-management/software) - [Canlı Sohbet Sistemi](https://www.capterra.web.tr/directory/30797/live-chat/software) - [AI Agents for Customer Support](https://www.capterra.web.tr/directory/34696/ai-agents-for-customer-support/software) ## Alternatifler 1. [Zendesk Suite](https://www.capterra.web.tr/software/164283/zendesk) — 4.4/5 (4094 reviews) 2. [LiveAgent](https://www.capterra.web.tr/software/102188/liveagent) — 4.7/5 (1789 reviews) 3. [LiveChat](https://www.capterra.web.tr/software/62194/livechat) — 4.6/5 (1728 reviews) 4. [Zoho Desk](https://www.capterra.web.tr/software/169505/zoho-desk) — 4.5/5 (2216 reviews) 5. [HelpDesk](https://www.capterra.web.tr/software/185973/helpdesk) — 4.6/5 (183 reviews) ## İncelemeler ### "Excellent Support Experience" — 5.0/5 > **Abdulaziz** | *20 Nisan 2025* | Bankacılık | Recommendation rating: 9.0/10 > > **Artılar**: Automation workflows (ticket assignments, canned responses) save hours every week Built‑in knowledge base empowers customers to self‑serve, cutting down support volume > > **Eksileri**: A few of the more advanced report filters take a couple clicks too many to access > > Freshdesk has completely streamlined our customer‑support process. Our agents love how easy it is to triage and resolve tickets, and management appreciates the real‑time dashboards for SLA tracking. Even with a small learning curve on some analytics features, our team was up and running within days—and customer satisfaction scores have never been higher ----- ### "Reviewed by samala vamshi" — 5.0/5 > **samala** | *22 Eylül 2026* | Muhasebe | Recommendation rating: 8.0/10 > > **Artılar**: Freshdesk is super intuitive and easy to navigate, so our team can move through conversations and tasks without getting bogged down. The ticketing system is well organized, making it simple to filter tickets and set priorities based on urgency. That helps us tackle the most pressing customer issues first, which speeds up resolution times and keeps our whole support workflow running smoothly. > > **Eksileri**: Connecting our mailbox to Freshdesk is usually pretty straightforward, but we've run into an annoying bug where it occasionally creates duplicate tickets for a single client email. It causes unnecessary confusion for our support team and slows down how quickly we can get back to people. ----- ### "Streamlining Support, Enhancing Efficiency through Freshdesk" — 5.0/5 > **Rajneesh** | *22 Eylül 2026* | Bilgi Teknolojileri ve Hizmetleri | Recommendation rating: 10.0/10 > > **Artılar**: What I valued most about Freshdesk was its intuitive and user-friendly interface, which enabled efficient management of customer enquiries and support tickets. Its automation, reporting, and organizational capabilities also contributed to a more streamlined and efficient customer support process. > > **Eksileri**: With its extensive product roadmap and advanced AI capabilities, complemented by Freddy AI, Freshdesk continues to evolve and deliver significant value. Overall, there is nothing to dislike about the platform. > > Overall, my experience with Freshdesk has been positive. The platform provides a structured and efficient approach to managing customer enquiries and support tickets. Its range of features supports effective workflow management, enhances operational efficiency, and contributes to a consistent customer support experience. ----- ### "Using 4 seats but locked into paying for 19" — 1.0/5 > **Fiodas** | *13 Ağustos 2026* | Tüketici Elektroniği | Recommendation rating: 1.0/10 > > **Artılar**: Freshdesk keeps customer emails, ticket history, tags, and agent assignments in one searchable system. This has helped us preserve customer communication records and coordinate support work. > > **Eksileri**: The product is cumbersome to administer, but the worst problem is the contract model. We currently need only 4 agents but are locked into paying for 19. Freshworks emphasized monthly billing and a two-year price freeze. It did not explain the practical consequence clearly enough: monthly billing only divides a fixed 24-month obligation into monthly charges. It does not provide monthly flexibility, and committed seats cannot be reduced when business needs change. In plain language: we use 4 seats and pay for 19. That is an extremely poor value for money. > > We stayed with Freshdesk because years of customer emails, ticket history, workflows, automations, and system integrations were already tied to it. When the Garden plan was discontinued, Freshworks warned that not upgrading to Pro could cause service interruptions or access limitations. Replacing the platform at short notice would have put customer communications at risk. The ticketing functions are usable, but administration is unnecessarily complicated and the commercial terms are extremely inflexible. The sales process focused on continued service, monthly billing, and locking the price for two years. It did not make the most important consequence plain enough: we would have to keep paying for all 19 seats for 24 months, even if we stopped using most of them. Our requirement has now fallen to 4 agents, but we remain obligated to pay for 19. We submitted formal non-renewal notice and requested early termination, a seat reduction, and a commercial review. The outcome is still pending. Before signing with Freshworks, buyers should demand written answers to three questions: Can we cancel monthly? Can we reduce seats during the term? Must we continue paying for unused seats? “Billed monthly” does not mean “cancelable monthly.” ----- ### "Great ticketing platform with fast team onboarding, though reporting takes effort" — 4.0/5 > **Kira** | *23 Eylül 2026* | Bilişim Hizmetleri | Recommendation rating: 8.0/10 > > **Artılar**: The Centralized Communication was smooth it combines emails, social channels, and web forms into single, unified customer ticket threads. Also the Quick Onboarding i highly enjoyed. The clean interface allows new support agents to get trained and productive almost immediately. > > **Eksileri**: I really disliked The Tier-Gated Features: Certain advanced features (like automated skills-based routing or deeper integrations) require upgrading to higher plan tiers. Also Performance Under High Volume Occasional loading lag when managing heavy ticket or switching between multiple tabs quickly. > > Freshdesk enhances customer support operations by centralizing ticketing, communication history, and assignment routing, thereby eliminating the clutter of traditional email threads. While advanced reporting and complex workflows may require higher-tier plans for full functionality, the platform's intuitive interface allows new agents to be onboarded in just a few days. ----- Page: 1 / 141\ İleri: [Next page](https://www.capterra.web.tr/software/124981/freshdesk?page=2) ## Links - [View on Capterra](https://www.capterra.web.tr/software/124981/freshdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data