Infobip

Best platform for Email and SMS delivery

Yorumlar: My overall experience with Infobip is very good. I'll recommend this to everyone.

Artılar:

The best thing about Infobip is its customer support and service. They help in integration and other required process. The UI is very good and it provides clear reporting and billing. We regularly use this for SMS, Email marketing campaigns. Also, we recently integrated WhatsApp feature.

Eksileri:

Nothing specific to call out in this section. Would love to have offers for old customers like us.

extraordinary product

Artılar:

it's availlable in a lot of countries where we have our product.

Eksileri:

very big company, sometimes it forgets about the customers

Complete Platform

Yorumlar: So far quite smooth.
No complaints is a good thing meaning it is stable. :)

Artılar:

Complete suite of email, sms, push notification features.

Eksileri:

Cost slightly high. Huge corporations can bring cost down but they need a dev team.

Easy to use, once you get a hang of it

Yorumlar: Infobip provides a holistic package to reach out to different channels using organization-specific business rules that can be customized. That's a big plus point. Personally, having access to our Account Manager [SENSITIVE CONTENT HIDDEN] who is dedicated to supporting our business throughout is a wonderful experience. I am also grateful to [SENSITIVE CONTENT HIDDEN] for her top of the class product knowledge and patience as I went through the process of understanding how the system works in the shortest time possible.

Artılar:

Infobip works like most CRMs out there but with a better visual. It is easy to use once you get a hang of it.

Eksileri:

I think the way the functions are called are just different from the rest its peers. Even with experience working with different platforms, I find the naming convention of the functions hard to memorize. Infobip uses PEOPLE, SEGMENTS, TAGS, MOMENTS, COMMUNICATION, BROADCAST, FLOW. I wish they're just simply called Contacts, List, Tags, Campaigns. Even if I use the system multiple times a day, I still am not used to how the functions are called. I actually have a sticky note to identify PEOPLE = CONTACTS, SEGMENTS = LIST, TAGS = LIST etc. That's how tough it is.

Quite good with SMS marketing

Artılar:

Infobip is a must have software for a SMS marketing campaign. It can handle thousand of contact list easily.

Eksileri:

The cost is the main thing that we are very careful while using this software and i believe it is more suitable for medium or large organization.