--- description: Microcall, avantajlarını ve dezavantajlarını keşfedin, ürün özelliklerini ve fiyatını öğrenin, kullanıcı yorumlarını ve incelemelerini okuyun. - Capterra Türkiye image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Microcall Yorumları, Özellikleri ve Fiyatı - Capterra Türkiye --- Breadcrumb: [Ev](/) > [Çağrı Muhasebesi Yazılımı](/directory/30083/call-accounting/software) > [Microcall](/software/128915/microcall) # Microcall Canonical: https://www.capterra.web.tr/software/128915/microcall Page: 1 / 2\ İleri: [Next page](https://www.capterra.web.tr/software/128915/microcall?page=2) > Arama muhasebesi ve çok çeşitli ses platformlarında kullanım analizi gerçekleştirebilen birleşik arama analizi. > > Verdict: Rated **4.6/5** by 18 users. Top-rated for **Tavsiye edilme olasılığı**. ----- ## Overview ### Kimler Microcall Kullanıyor? Microcall son derece ölçeklendirilebilirdir ve her büyüklükteki işletmeye hizmet verebilir. Orta ila büyük ölçekli işletmeler bu çözümden yüksek bir değer elde edebilirler. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Toplam** | **4.6/5** | 18 İncelemeler | | Kullanım Kolaylığı | 4.5/5 | Based on overall reviews | | Müşteri Desteği | 4.9/5 | Based on overall reviews | | Paranızın Karşılığı | 4.8/5 | Based on overall reviews | | Özellikler | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Tavsiye edilme olasılığı) | ## Satıcı hakkında - **Şirket**: Micro-Tel - **Founded**: 1979 ## Commercial Context - **Pricing model**: (Ücretsiz Deneme) - **Target Audience**: Serbest Meslek, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000 - **Deployment & Platforms**: Cloud, SaaS, Web tabanlı - **Supported Languages**: İngilizce - **Available Countries**: Amerika Birleşik Devletleri ## Özellikler - Arama Günlüğü - Arama Kaydı - Arama Raporlama - Arama Süresi - Arama İzleme - Arama İzleme - Arama/Filtreleme - Arayan Kimliği - Birden Çok Veri Kaynağı - Dahili Maliyet Dağıtımı - Envanter Optimizasyonu - Envanter Yönetimi - Erişim Denetimleri/İzinleri - Etkinlik Panosu - Gelen Raporlama - Geçici Raporlama - Giden Raporlama - Görsel Analizler - KPI (Temel Performans Göstergeleri - TPG) İzleme - Kapasite Yönetimi - Katılımsız Çağrı Yönetimi - Kim Yanıtladı Günlüğü - Kişi Yönetimi - Kullanım İzleme/Analizi - Maliyet Analizi - Pano - Pano Oluşturma - Performans Metrikleri - Publishing/Sharing - Raporlama ve İstatistikler - Raporlama/Analiz - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Notifications - Real-Time Reporting - Self Servis Analiz - Ses İçin Faturalandırma - Third-Party Integrations - Uyarılar/Bildirimler - Uzantıya Göre Raporlama - Veri Bağlayıcıları - Veri Görselleştirme - Veri Toplama - Veri İçe/Dışa Aktarma - Widget'lar (Pencere Öğeleri) - Çağrı Merkezi Yönetimi - Özelleştirilebilir Pano - Özelleştirilebilir Şablonlar - İş Birliği Araçları ... and 1 more features ## Integrations (13 total) - 3CX - Accession Communicator - Asterisk - Avaya UCaaS - Cisco Unified Communications Manager - Five9 - GoTo Meeting - Jive - Microsoft Teams - Oracle PeopleSoft - Unify Unified Communications - Webex Suite - Zoom Workplace ## Support Options - E-posta/Yardım Masası - Telefon Desteği - Sohbet ## Category - [Çağrı Muhasebesi Yazılımı](https://www.capterra.web.tr/directory/30083/call-accounting/software) ## İlgili Kategoriler - [Çağrı Muhasebesi Yazılımı](https://www.capterra.web.tr/directory/30083/call-accounting/software) - [VoIP Uygulaması](https://www.capterra.web.tr/directory/30940/voip/software) - [KPI](https://www.capterra.web.tr/directory/32626/kpi/software) - [Veri Toplama Yazılımı](https://www.capterra.web.tr/directory/32475/data-collection/software) - [Telekom Gider Yönetimi (TEM) Yazılımı](https://www.capterra.web.tr/directory/30112/telecom-expense-management/software) ## Alternatifler 1. [CloudTalk](https://www.capterra.web.tr/software/182004/cloudtalk) — 4.4/5 (268 reviews) ## İncelemeler ### "Reporting at a new level" — 5.0/5 > **Elena** | *15 Eylül 2021* | Eğitim Yönetimi | Recommendation rating: 9.0/10 > > **Artılar**: The software makes all call activities of the institution or business visible. It tracks any kinds of calls: abandoned, terminated, longer, and international. Access to some critical data (harassing calls or threats) gets easy. The school's security can capture and handle them the moment they occur. The calls for admission and recruitment might help the managers to make accurate decisions, even on the fly. The most impactful feature is the Report generator. It creates and saves unlimited reports on the Dashboard, then distributes them via email or screen automatically. In addition, the Dashboard autorefresh with new data within seconds. The Windows authentification feature assists in making the information accessible to all the employees. And finally, cost reduction is possible after the call patterns analysis and proper planning. > > **Eksileri**: There is no trial option for the clients to find out whether the product meets their expectations and needs or not. Instead, they might attend the company's training webinars and get familiar with the Microcall functionality (for new users) or explore the new features added regularly (for experienced users). Also, it may be expensive for schools, given their limited budgets and the difficulties headteachers face to provide external funding. > > This product can be used in schools, colleges, and small businesses for tracking administrative and emergency calls. It visualizes and analyzes voice data in real time. Also, it works on different platforms, such as Zoom, MS Teams, WebEx, and Skype for business. Managers can control company's remote work in aspects related to voice traffic. It includes tackling clients' complaints and inquires (from cradle-to-grave), or monitoring employees' activity (daily/weekly/monthly) via the interactive dashboards. ----- ### "Supports our capacity planning by providing evidence" — 4.0/5 > **Emma** | *21 Nisan 2025* | Makine veya Endüstri Mühendisliği | Recommendation rating: 9.0/10 > > **Artılar**: Microcall was useful because it provided outbound call patterns for the company by region and department. It helped in determining which units were utilizing most of the long-distance charges, and made changes concerning routing of calls based on the numbers. > > **Eksileri**: A problem occurred in Synchronization of Call logs of one of our session border controllers. It needed a patch and restart to bring the full visibility after some period, which needed support assistance. ----- ### "Outstanding customer support" — 3.0/5 > **Doğrulanmış Yorumcu** | *19 Nisan 2019* | Bilgi Teknolojileri ve Hizmetleri | Recommendation rating: 7.0/10 > > **Artılar**: The reports are accurate, detailed, and easy to read. Overall the program is pretty user-friendly - but if the user has any issues, their customer support is great. There is no question too big or too small for MicroCall's knowledgeable Support Team. I've had to contact them many times and they are always fantastic. > > **Eksileri**: The software itself is a big clunky and the appearance is somewhat outdated. ----- ### "Optimise performance of the voice networks through analysis" — 5.0/5 > **OMAR** | *21 Nisan 2025* | Yüksek Öğrenim | Recommendation rating: 10.0/10 > > **Artılar**: I most appreciate the Microcall’s call tracking for the mix of vendors that we are using. It was used to monitor the usage of our legacy PBX system and usage of UCaaS from Zoom which for the purpose of the migration provided detailed splits which proved useful. > > **Eksileri**: I observed that, depending on the report’s duration and number of years, there is a delay in getting the real-time data. ----- ### "MICROCALL REVIEW FOR ALL IT IS B.O.A.T" — 5.0/5 > **Mercy** | *21 Mayıs 2024* | Otomotiv | Recommendation rating: 10.0/10 > > **Artılar**: I like the fact it supports a vast range of platforms Microcall is a very easy to deploy tool either locally or in the cloud It is simple to use > > **Eksileri**: Nothing comes to my mind that i can state as a dislike ----- Page: 1 / 2\ İleri: [Next page](https://www.capterra.web.tr/software/128915/microcall?page=2) ## Links - [View on Capterra](https://www.capterra.web.tr/software/128915/microcall) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## Structured Data