--- description: HelpOnClick, avantajlarını ve dezavantajlarını keşfedin, ürün özelliklerini ve fiyatını öğrenin, kullanıcı yorumlarını ve incelemelerini okuyun. - Capterra Türkiye image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpOnClick Yorumları, Özellikleri ve Fiyatı - Capterra Türkiye --- Breadcrumb: [Ev](/) > [Canlı Sohbet Sistemi](/directory/30797/live-chat/software) > [HelpOnClick](/software/132026/helponclick-live-chat) # HelpOnClick Canonical: https://www.capterra.web.tr/software/132026/helponclick-live-chat Page: 1 / 2\ İleri: [Next page](https://www.capterra.web.tr/software/132026/helponclick-live-chat?page=2) > Sadece 5 dakika içinde web sitenizde canlı sohbet oluşturun. Web sitenizin ziyaretçileri ile bilgisayarınızdan, tabletinizden veya cep telefonunuzdan konuşun. Satışları artırın. > > Verdict: Rated **4.6/5** by 12 users. Top-rated for **Tavsiye edilme olasılığı**. ----- ## Overview ### Kimler HelpOnClick Kullanıyor? HelpOnClick Live Chat, dünyanın dört bir yanından küçük ve orta ölçekli şirketler tarafından kullanılır. Yirmiden fazla dilde yerelleştirilmiştir ve herhangi bir web sitesine uygulanabilir. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Toplam** | **4.6/5** | 12 İncelemeler | | Kullanım Kolaylığı | 4.6/5 | Based on overall reviews | | Müşteri Desteği | 3.9/5 | Based on overall reviews | | Paranızın Karşılığı | 4.7/5 | Based on overall reviews | | Özellikler | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Tavsiye edilme olasılığı) | ## Satıcı hakkında - **Şirket**: HelpOnClick - **Location**: Allen, ABD - **Founded**: 2004 ## Commercial Context - **Başlangıç Fiyatı**: $7,20 - **Pricing model**: (Ücretsiz Deneme) - **Target Audience**: Serbest Meslek, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Deployment & Platforms**: Cloud, SaaS, Web tabanlı, Mac (Masaüstü), Windows (Masaüstü), Linux (Masaüstü), Windows (On-Premise), Linux (On-Premise), Android (Mobil), iPhone (Mobil), iPad (Mobil) - **Supported Languages**: Almanca, Arapça, Danca, Felemenkçe, Fince, Fransızca, Geleneksel Çince, Japonca, Lehçe, Macarca, Norveççe, Portekizce, Rusça, Türkçe, İbranice, İngilizce, İrlandaca, İspanyolca, İsveççe, İtalyanca - **Available Countries**: Almanya, Amerika Birleşik Devletleri, Avustralya, Avusturya, Belçika, Birleşik Arap Emirlikleri, Birleşik Krallık, Bulgaristan, Danimarka, Finlandiya, Fransa, Hindistan, Hollanda, Kanada, Kıbrıs, Letonya, Liechtenstein, Litvanya, Lüksemburg, Macaristan and 22 more ## Özellikler - Aktarımlar/Yönlendirme - Alerts/Escalation - Anketler ve Geribildirim - Autoresponders - Bilgi Bankası Yönetimi - CRM - Coğrafi Hedefleme - Deşifre Metin/Sohbet Geçmişi - Gerçek Zamanlı Tüketiciyle Yüz Yüze Sohbet - Hizmet Seviyesi Anlaşması (SLA) Yönetimi - Mobil Erişim - Otomatik Yönlendirme - Proaktif Sohbet - Raporlama/Analiz - Self Servis Portal - Sohbet/Mesajlaşma - Third-Party Integrations - Çağrı Merkezi Yönetimi - Çevrimdışı Form - Özelleştirilebilir Markalama ## Integrations (26 total) - Adobe Commerce - BigCommerce - CS-Cart Store Builder - Drupal - Freshdesk - Gmail - Google Analytics 360 - HappyFox Help Desk - Highrise - Joomla - Meta for Business - Mojo Helpdesk - Pinnacle Cart - PrestaShop - Salesforce Sales Cloud ... and 11 more integrations ## Support Options - E-posta/Yardım Masası - SSS/Forum - Bilgi Tabanı - 7/24 (Canlı yardım) - Sohbet ## Category - [Canlı Sohbet Sistemi](https://www.capterra.web.tr/directory/30797/live-chat/software) ## İlgili Kategoriler - [Canlı Sohbet Sistemi](https://www.capterra.web.tr/directory/30797/live-chat/software) - [Müşteri Hizmetleri Yazılımı](https://www.capterra.web.tr/directory/22/customer-service/software) - [Yardım Masası Yazılımı](https://www.capterra.web.tr/directory/30008/help-desk/software) ## Alternatifler 1. [Bitrix24](https://www.capterra.web.tr/software/113540/bitrix24) — 4.2/5 (991 reviews) 2. [Freshdesk](https://www.capterra.web.tr/software/124981/freshdesk) — 4.5/5 (3434 reviews) 3. [LiveAgent](https://www.capterra.web.tr/software/102188/liveagent) — 4.7/5 (1783 reviews) 4. [EngageBay CRM](https://www.capterra.web.tr/software/178819/engagebay-marketing) — 4.7/5 (908 reviews) 5. [Salesforce Service Cloud](https://www.capterra.web.tr/software/136189/salesforce) — 4.5/5 (824 reviews) ## İncelemeler ### "We Love HelpOnClick and Our Customers Do Too\!" — 5.0/5 > **Jarad** | *11 Aralık 2018* | Güvenlik ve Soruşturma | Recommendation rating: 10.0/10 > > **Artılar**: HelpOnClick was super easy to install on our website. As the administrator of the program, it's easy to add or remove users, create canned responses to quickly engage the customer, and it couldn't be easier for our website visitors to use. > > **Eksileri**: Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there. I wish it would automatically go offline once my computer went to sleep, but HelpOnClick will stay connected even when I'm gone. > > We've been able to help so many customers with this app, that alone is worth its cost. A few customers have even used HelpOnClick to ask for quotes. We love it because it offers our customers a simple, easy way to get in touch with us and get most of their questions answered. ----- ### "Chatting like the best of them\!" — 4.0/5 > **Doğrulanmış Yorumcu** | *16 Nisan 2019* | Makine | Recommendation rating: 8.0/10 > > **Artılar**: The functionality. As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers. > > **Eksileri**: I'd like to better understand the path user's are taking when they are on my site when they leave a message. I'm not sure if this is through HelpOnClick or a third party, but I think the software should tell us more about what people are ready/looking at when they leave us a message after hours. This would be very helpful for us businesses, especially when user's don't specify which products they are interested in, or inquire about for pricing. ----- ### "Poor Response from all levels" — 5.0/5 > **Ronda** | *17 Mayıs 2021* | Bilgisayar Yazılımı | Recommendation rating: 6.0/10 > > **Artılar**: having a Desktop version was great since we don't keep browsers open. > > **Eksileri**: Their customer service is very slow to respond, if they respond at all\! Trying to live chat with them takes forever, which is bad when you are selling a live chat solution\! They updated the software back in March and broke the desktop version, and have been told a fix is coming soon, 3 months later still waiting and still cannot get an email update or live chat connection to anyone. > > The software itself is really nice and easy to use, however their customer service response needs to improve. At this point, we are debating if we even want to continue. Customer Service makes a difference and they don't offer that aspect of their business. ----- ### "My appreciation of HelpOnClick" — 4.0/5 > **Nancy** | *12 Nisan 2019* | Sağlık, Sağlıklı Yaşam ve Fitness | Recommendation rating: 9.0/10 > > **Artılar**: Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart. > > **Eksileri**: It does not work well with Google chrome...I can only use it with Edge...I prefer Google. It would be nice to a visual sign at the same time as the sound...when you do not here the sound...we would be able to see that there is a message (would be nice at the bottom of our screen). > > I really appreciate this tool and even more when I see that customers love it too ----- ### "Good value for small businesses" — 4.0/5 > **Travis** | *28 Temmuz 2018* | Dinlence, Seyahat ve Turizm | Recommendation rating: 7.0/10 > > **Artılar**: Affordable compared to other options. Easy to use for basic chat functions. > > **Eksileri**: The dashboard is limited on functionality and can be cumbersome for admins. Set-up can be tricky for non-computer programmers. When I went over my time limit there was not an easy way to upgrade, but I eventually figured it out (need a link or prompt from the dashboard). Tried to chat with them mid-day during the week, but it was not available. They did email me back the next day and explained how to find the upgrade option. > > Overall, this is a good value for small businesses and plan to continue using them. ----- Page: 1 / 2\ İleri: [Next page](https://www.capterra.web.tr/software/132026/helponclick-live-chat?page=2) ## Links - [View on Capterra](https://www.capterra.web.tr/software/132026/helponclick-live-chat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data