Who Uses This Software?

Five9 is a leading provider of cloud contact center software, serving thousands of customers and helping organizations of every size transition from premise-based software to the cloud.

Average Ratings

219 reviews
  • 4 / 5
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service
  • 4 / 5
  • 4 / 5
    Value for Money

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Installed - Mac
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • Five9
  • http://www.five9.com
  • Founded 2001

About This Software

Five9 Customer Service Software empowers agents to provide a great multichannel service experience. Intelligent Routing gets inquiries to the right agent. Screen pops put customer information at their fingertips. And everything is automatically logged to your CRM. Service customers by phone, web, chat, email, mobile, or social. Use the supervisor app to monitor/coach agents and report performance metrics. Compatible with all leading CRMs. See why 2000+ customers trust Five9.

  • Account Alerts
  • Account Management
  • Action Management
  • Alerts / Escalation
  • Analytics
  • Appointment Management
  • Auto Dialer
  • Automated Routing
  • Automatic Customer Notices
  • Batch Communications
  • CRM
  • Call Center Management
  • Call Logging
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Churn Management
  • Collaboration
  • Communication Management
  • Community Management
  • Complaint Monitoring
  • Contact Management
  • Content Management
  • Content Syndication
  • Contract Management
  • Customer Database
  • Customer Engagement
  • Customer Engagement Center
  • Customer Experience Management
  • Customer Lifecycle Management
  • Customer Segmentation
  • Dashboard
  • Document Management
  • Email Distribution
  • Feedback Collection
  • Feedback Management
  • Gamification
  • Goals / Quota Management
  • Health Score
  • Help Desk
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbox / Queue Management
  • Interactive Content
  • Knowledge Base
  • Knowledge Management
  • Known Issue Management
  • Lead Distribution
  • Lead Management
  • Live Chat
  • Meeting Management
  • Multi-Channel Collection
  • Multi-Channel Communications
  • On-Demand Communications
  • Onboarding
  • Outbound Call Center
  • Performance Management
  • Personalization
  • Power Dialer
  • Predictive Dialer
  • Presentation Management
  • Preview Dialer
  • Print Management
  • Progressive Dialer
  • Proposal Management
  • Revenue Management
  • Self Service Portal
  • Sentiment Analysis
  • Survey Management
  • Surveys
  • Surveys & Feedback
  • Template Management
  • Territory Management
  • Text Analysis
  • Training Management
  • Trend Analysis
  • Trouble Ticketing
  • Usage Tracking / Analytics
  • Video Content
  • Win / Loss Analysis
  • Work Order Management

Five9 Latest Reviews

Automatically translated. Show original review

Pretty pleased overall!

5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Reliable software for handling our incoming calls, like the fact that I can define campaigns and see where each call is coming from, like the reporting features for the most part (see one drawback below in "cons"). Connection is pretty good most of the time if using a hard-wired headset. Good customer service, very responsive and good at following up.

Cons: Don't like the fact that since we've installed Skuid we cannot get Five9 to sync records with Salesforce, which has created numerous issues with duplicate records. Was working with you all to get this situated, but the attempted fix created a massive crash in the middle of our business day and I haven't been able to revisit for fear of doing that again. Maybe we can plan to work on it with you after hours...
Also don't like the fact that the reporting reports "ready state" whether in "ready voice" or "ready VM" or "ready voice and VM." Would like to have a separate reporting for "ready VM," which is a state we would not like to pay our agents for b/c it does not result in live answers, and "ready voice" or "ready voice + VM," which are states we do want to pay our agents for b/c the calls are answered live when those are the choices (unless all agents busy, of course).

Automatically translated. Show original review

Five9 is the best Cloud based VOIP system we have found

5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have tried about 6 different companies for our call center and Customer Service Agents and Five9 by far is the best solution. There are cheaper systems out there but you definitely get what you pay for. In my experience the lower cost solutions will cost you more money to implement and manage than just using Five9 to start.

Pros: There are a lot of things we like about Five9. The service and customer support is very good. They are timely and everyone we have worked with is very knowledgeable. The system itself is very user-friendly. Since you are so involved in setting the system up you quickly become familiar with how to work with it and how things actually work.

Cons: Initially I had concerns about the pricing with Five9's product compared to several other companies. I actually hired 3 different companies and ended the relationships with 2 before even getting them implemented. The customer service and setup of their systems was a nightmare. One took over 2 months to even get setup and after that several things we were promised didn't work. The 3rd company we used for about 6 months and had issue after issue and promise after promise not met. I came back to Five9 as it is worth the investment for my company.