--- description: Freshservice, avantajlarını ve dezavantajlarını keşfedin, ürün özelliklerini ve fiyatını öğrenin, kullanıcı yorumlarını ve incelemelerini okuyun. - Capterra Türkiye image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshservice Yorumları, Özellikleri ve Fiyatı - Capterra Türkiye --- Breadcrumb: [Ev](/) > [BT Varlık Yönetimi Yazılımı](/directory/30077/it-asset-management/software) > [Freshservice](/software/132997/freshservice) # Freshservice Canonical: https://www.capterra.web.tr/software/132997/freshservice Page: 1 / 31\ İleri: [Next page](https://www.capterra.web.tr/software/132997/freshservice?page=2) > Güçlü bilet açma ve otomasyona ek olarak olay, sorun, değişiklik, sürüm ve varlık yönetimine sahip çevrimiçi ITSM hizmet masası. > > Verdict: Rated **4.5/5** by 753 users. Top-rated for **Tavsiye edilme olasılığı**. ----- ## Overview ### Kimler Freshservice Kullanıyor? Freshservice’in müşterileri arasında MSP’ler, finansal kuruluşlar, eğitim kurumları ve çeşitli devlet kuruluşları yer almaktadır. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Toplam** | **4.5/5** | 753 İncelemeler | | Kullanım Kolaylığı | 4.6/5 | Based on overall reviews | | Müşteri Desteği | 4.6/5 | Based on overall reviews | | Paranızın Karşılığı | 4.4/5 | Based on overall reviews | | Özellikler | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Tavsiye edilme olasılığı) | ## Satıcı hakkında - **Şirket**: Freshworks - **Location**: San Mateo, ABD - **Founded**: 2011 ## Commercial Context - **Başlangıç Fiyatı**: $19,00 - **Pricing model**: (Ücretsiz Deneme) - **Target Audience**: Serbest Meslek, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Deployment & Platforms**: Cloud, SaaS, Web tabanlı, Android (Mobil), iPhone (Mobil), iPad (Mobil) - **Supported Languages**: Almanca, Felemenkçe, Fransızca, Geleneksel Çince, Japonca, Lehçe, Portekizce, Rusça, Tayca, Türkçe, Vietnamca, Çince, İngilizce, İspanyolca, İsveççe, İtalyanca - **Available Countries**: Almanya, Amerika Birleşik Devletleri, Avustralya, Avusturya, Bahreyn, Belçika, Birleşik Arap Emirlikleri, Birleşik Krallık, Brezilya, Brunei, Danimarka, Ekvador, Endonezya, Filipinler, Finlandiya, Fransa, Güney Afrika, Hindistan, Hollanda, Jamaika and 41 more ## Özellikler - Anket/Yoklama Yönetimi - Atama Yönetimi - BT Raporlama - BT Varlık İzleme - Belgeleme Yönetimi - Bilet Yönetimi - Bilgi Bankası Yönetimi - Bilgi Yönetimi - Catalog Management - Cihaz Otomatik Bulma - Denetim Yönetimi - Değişiklik Planlama - Değişiklik Yönetimi - Durum İzleme - Düzeltici ve Önleyici Faaliyetler (CAPA) - Elektronik İmza - Envanter Yönetimi - Erişim Denetimleri/İzinleri - Felaketten Kurtarma - Gerçek Zamanlı Sohbet - Görev Yönetimi - Güvenli Veri Depolama - Hizmet Seviyesi Anlaşması (SLA) Yönetimi - Lisans Envanteri - Olay Raporlama - Olay Yönetimi - Onay Süreci Denetimi - Onay İş Akışı - Pano - Proje İzleme - Real-Time Monitoring - Self Servis Portal - Sohbet/Mesajlaşma - Sürüm Yönetimi - Takvim Yönetimi - Tam Metin Arama - Uyarılar/Bildirimler - Uzaktan Erişim/Denetim - Uzaktan İzleme ve Yönetim - Varlık İzleme - Workflow Automation - Yama Yönetimi - Yapılandırma Yönetimi - Çok Kanallı İletişim - Önceden Oluşturulmuş Şablonlar - Özelleştirilebilir Formlar - Özelleştirilebilir Şablonlar - İçerik Yönetimi - İş Akışı Yönetimi - İş Birliği Araçları ... and 56 more features ## Integrations (54 total) - Amazon Redshift - Azure DevOps Server - BambooHR - Box - ClickUp - Copper - Docusign - Dropbox Business - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 - Google Calendar ... and 39 more integrations ## Support Options - E-posta/Yardım Masası - SSS/Forum - Bilgi Tabanı - Telefon Desteği - 7/24 (Canlı yardım) - Sohbet ## Category - [BT Varlık Yönetimi Yazılımı](https://www.capterra.web.tr/directory/30077/it-asset-management/software) ## İlgili Kategoriler - [BT Varlık Yönetimi Yazılımı](https://www.capterra.web.tr/directory/30077/it-asset-management/software) - [BT Yönetim Yazılımı](https://www.capterra.web.tr/directory/10001/it-management/software) - [Yardım Masası Yazılımı](https://www.capterra.web.tr/directory/30008/help-desk/software) - [Bilgi Yönetim Yazılımları](https://www.capterra.web.tr/directory/30094/knowledge-management/software) - [IT Hizmeti Yazılımı](https://www.capterra.web.tr/directory/30672/it-service/software) ## Alternatifler 1. [Zendesk Suite](https://www.capterra.web.tr/software/164283/zendesk) — 4.4/5 (4083 reviews) 2. [Freshdesk](https://www.capterra.web.tr/software/124981/freshdesk) — 4.5/5 (3460 reviews) 3. [LiveAgent](https://www.capterra.web.tr/software/102188/liveagent) — 4.7/5 (1786 reviews) 4. [JIRA Service Management](https://www.capterra.web.tr/software/138769/jira-service-management) — 4.5/5 (770 reviews) 5. [Zoho Desk](https://www.capterra.web.tr/software/169505/zoho-desk) — 4.5/5 (2213 reviews) ## İncelemeler ### "FreshService Survey" — 4.0/5 > **William** | *20 Mayıs 2026* | Lojistik ve Tedarik Zinciri | Recommendation rating: 8.0/10 > > **Artılar**: Able to let user open ticket, for HR, have OnBoarding. Able to keep track instead of manually inform other IT admin that there is a case > > **Eksileri**: The admin have to pay extra. Sometimes we need to have whole IT group inside. Not really suitable for small company less than 100 as people will still walk to IT dept for help. If changes to management have to manually change > > So far managers is able to track the ticket and target what is the most common issue. We will have monthly report in which we put in our slides. ----- ### "A product that keeps up with the time." — 4.0/5 > **Carlos** | *18 Mayıs 2026* | Kâr Amacı Gütmeyen Kuruluş Yönetimi | Recommendation rating: 8.0/10 > > **Artılar**: Easy to use, even for the more complicated functions we setup in our subscriptions it wasn't long before we went from request to solution. Support with the product is exceptional. > > **Eksileri**: Certain 3rd party connectors (Workday) are cost prohibitive to adopt. The amount of runs that are needed to get a simple action to accomplished is too much for the medium and small size organizations. > > I like that the product keeps evolving with the market trends and customer expectations. It's easy to trust the development will meet our needs. ----- ### "Fix Scheduled Workflows" — 3.0/5 > **Colter** | *9 Aralık 2024* | Otomotiv | Recommendation rating: 6.0/10 > > **Artılar**: Ticket tracking and management is very good; I like the ability to merge tickets. > > **Eksileri**: The scheduled workflows have been completely non-operational since we have begun using Freshservice. > > There are some minor quirks about the platform, but it mostly does what it claims. ----- ### "Well-structured platform for managing IT support teams efficiently" — 5.0/5 > **Tushar** | *30 Mart 2026* | Bilişim Hizmetleri | Recommendation rating: 10.0/10 > > **Artılar**: From a team lead perspective, Freshservice helps keep support operations organized and predictable. The ticket flow is clear, and it’s easy to track who is handling what. Features like SLA tracking and automation reduce follow-ups and help the team stay aligned. It also gives good visibility into workloads, which makes it easier to manage the team during peak hours. > > **Eksileri**: Initial setup and fine-tuning workflows can take some time, especially when aligning with existing processes. Reporting is useful, but more flexibility in customization would help for deeper analysis. Also, cost can be a factor when scaling the team. > > Overall, the experience has been steady and reliable. It has improved how we manage incoming requests and distribute work across the team. From a management point of view, it gives better control over SLAs and performance tracking. Once the system is properly configured, it supports daily operations without much friction and helps maintain consistency in support delivery. ----- ### "Customer Support and Customization" — 5.0/5 > **Patan** | *1 Haziran 2026* | Araştırma | Recommendation rating: 10.0/10 > > **Artılar**: Freshservice ticketing tool is simple to user and customize when you compare with very familiar ticketing tools like servicenow,manage engine, zoho desk. Also it provides all the features which are provided by other similar competitive tools. Also one thing i noticed is cutomer support, one day i submitted ticket clearly with all my queries immediately one agent recorded video how to implement it step by step and replied me. i followed same steps and issue was resolved. > > **Eksileri**: At the moment it satisified all my needs with single license no add-ons required to access other modules. > > First thing is it is value for money, reports are very useful and we can generate reports automatically in pie chart, graph. asset taggging is available. ----- Page: 1 / 31\ İleri: [Next page](https://www.capterra.web.tr/software/132997/freshservice?page=2) ## Links - [View on Capterra](https://www.capterra.web.tr/software/132997/freshservice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data