--- description: Freshservice, avantajlarını ve dezavantajlarını keşfedin, ürün özelliklerini ve fiyatını öğrenin, kullanıcı yorumlarını ve incelemelerini okuyun. - Capterra Türkiye image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshservice Yorumları, Özellikleri ve Fiyatı - Capterra Türkiye --- Breadcrumb: [Ev](/) > [BT Varlık Yönetimi Yazılımı](/directory/30077/it-asset-management/software) > [Freshservice](/software/132997/freshservice) # Freshservice Canonical: https://www.capterra.web.tr/software/132997/freshservice Page: 1 / 33\ İleri: [Next page](https://www.capterra.web.tr/software/132997/freshservice?page=2) > Güçlü bilet açma ve otomasyona ek olarak olay, sorun, değişiklik, sürüm ve varlık yönetimine sahip çevrimiçi ITSM hizmet masası. > > Verdict: Rated **4.6/5** by 792 users. Top-rated for **Tavsiye edilme olasılığı**. ----- ## Overview ### Kimler Freshservice Kullanıyor? Freshservice’in müşterileri arasında MSP’ler, finansal kuruluşlar, eğitim kurumları ve çeşitli devlet kuruluşları yer almaktadır. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Toplam** | **4.6/5** | 792 İncelemeler | | Kullanım Kolaylığı | 4.6/5 | Based on overall reviews | | Müşteri Desteği | 4.5/5 | Based on overall reviews | | Paranızın Karşılığı | 4.4/5 | Based on overall reviews | | Özellikler | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Tavsiye edilme olasılığı) | ## Satıcı hakkında - **Şirket**: Freshworks - **Location**: San Mateo, ABD - **Founded**: 2011 ## Commercial Context - **Başlangıç Fiyatı**: $19,00 - **Pricing model**: (Ücretsiz Deneme) - **Target Audience**: Serbest Meslek, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Deployment & Platforms**: Cloud, SaaS, Web tabanlı, Android (Mobil), iPhone (Mobil), iPad (Mobil) - **Supported Languages**: Almanca, Felemenkçe, Fransızca, Geleneksel Çince, Japonca, Lehçe, Portekizce, Rusça, Tayca, Türkçe, Vietnamca, Çince, İngilizce, İspanyolca, İsveççe, İtalyanca - **Available Countries**: Almanya, Amerika Birleşik Devletleri, Avustralya, Avusturya, Bahreyn, Belçika, Birleşik Arap Emirlikleri, Birleşik Krallık, Brezilya, Brunei, Danimarka, Ekvador, Endonezya, Filipinler, Finlandiya, Fransa, Güney Afrika, Hindistan, Hollanda, Jamaika and 41 more ## Özellikler - Anket/Yoklama Yönetimi - Atama Yönetimi - BT Raporlama - Belgeleme Yönetimi - Bilet Yönetimi - Bilgi Bankası Yönetimi - Bilgi Yönetimi - Catalog Management - Denetim Yönetimi - Değişiklik Planlama - Değişiklik Yönetimi - Durum İzleme - Düzeltici ve Önleyici Faaliyetler (CAPA) - Ekip İş Birliği - Elektronik İmza - Erişim Denetimleri/İzinleri - Felaketten Kurtarma - Gerçek Zamanlı Sohbet - Görev Yönetimi - Güvenli Veri Depolama - Hizmet Seviyesi Anlaşması (SLA) Yönetimi - Lisans Envanteri - Lisans Yönetimi - Lisans İzleme - Olay Raporlama - Olay Yönetimi - Onay Süreci Denetimi - Onay İş Akışı - Proje İzleme - Real-Time Monitoring - Self Servis Portal - Sohbet/Mesajlaşma - Sorun İzleme - Sürüm Yönetimi - Takvim Yönetimi - Tam Metin Arama - Uyarılar/Bildirimler - Uzaktan Erişim/Denetim - Uzaktan İzleme ve Yönetim - Varlık İzleme - Workflow Automation - Yama Yönetimi - Yapılandırma Yönetimi - Çok Kanallı İletişim - Önceden Oluşturulmuş Şablonlar - Özelleştirilebilir Formlar - Özelleştirilebilir Şablonlar - İçerik Yönetimi - İş Akışı Yönetimi - İş Birliği Araçları ... and 56 more features ## Integrations (54 total) - Amazon Redshift - Azure DevOps Server - BambooHR - BigQuery - Box - ClickUp - Copper - Docusign - Dropbox - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 ... and 39 more integrations ## Support Options - E-posta/Yardım Masası - SSS/Forum - Bilgi Tabanı - Telefon Desteği - 7/24 (Canlı yardım) - Sohbet ## Category - [BT Varlık Yönetimi Yazılımı](https://www.capterra.web.tr/directory/30077/it-asset-management/software) ## İlgili Kategoriler - [BT Varlık Yönetimi Yazılımı](https://www.capterra.web.tr/directory/30077/it-asset-management/software) - [BT Yönetim Yazılımı](https://www.capterra.web.tr/directory/10001/it-management/software) - [Yardım Masası Yazılımı](https://www.capterra.web.tr/directory/30008/help-desk/software) - [Bilgi Yönetim Yazılımları](https://www.capterra.web.tr/directory/30094/knowledge-management/software) - [IT Hizmeti Yazılımı](https://www.capterra.web.tr/directory/30672/it-service/software) ## Alternatifler 1. [Freshdesk](https://www.capterra.web.tr/software/124981/freshdesk) — 4.5/5 (3470 reviews) 2. [Zendesk Suite](https://www.capterra.web.tr/software/164283/zendesk) — 4.4/5 (4090 reviews) 3. [LiveAgent](https://www.capterra.web.tr/software/102188/liveagent) — 4.7/5 (1787 reviews) 4. [JIRA Service Management](https://www.capterra.web.tr/software/138769/jira-service-management) — 4.5/5 (775 reviews) 5. [Zoho Desk](https://www.capterra.web.tr/software/169505/zoho-desk) — 4.5/5 (2214 reviews) ## İncelemeler ### "Efficient, User-Friendly ITSM Tool with Strong Automation Capabilities" — 5.0/5 > **Praphul Kumar** | *17 Mart 2026* | Sigorta | Recommendation rating: 8.0/10 > > **Artılar**: Freshservice offers great value for money considering the wide range of features it provides, especially for ITSM operations. As a Senior System Admin managing the tool independently, I’ve found it very easy to use and highly customizable. The interface is intuitive, which makes onboarding new users simple. Workflow automation, SLA management, and service catalog setup have significantly improved efficiency and reduced manual effort. Task and workflow management are strong, allowing me to streamline processes across different teams effectively. It also supports decent collaboration by keeping all ticket communication and updates centralized. > > **Eksileri**: There are occasional bugs and glitches, especially when dealing with complex automations or API integrations. Reporting and advanced customization could be improved further, as some use cases require workarounds. Customer support is helpful but can sometimes take time to resolve more technical or edge-case issues, which can be challenging when you’re the only one managing the system. > > Overall, my experience has been very positive. Handling the entire platform alone as a Tech Lead has been manageable due to its ease of use and automation capabilities. It has helped improve operational efficiency, reduce turnaround time, and bring better structure to ticket and service request management. While there are areas for improvement, especially around advanced features and stability, it remains a reliable and powerful ITSM solution. ----- ### "Good support easy to use and highly automation" — 4.0/5 > **Farheen** | *7 Ağustos 2026* | Bilgisayar Yazılımı | Recommendation rating: 9.0/10 > > **Artılar**: I found customer support is very good and very easy and user friendly to me and our employees. Also, the reports are very usefull > > **Eksileri**: honestly it is very costly we wanted to move to higher plan where we can user AI but it is costly to afford > > Overall experience is good with lower plan also we manage so many things specially ticket management is very powerful and creating workflow also very easy ----- ### "Thought out layout but too expensive" — 3.0/5 > **Jaylen** | *20 Şubat 2025* | Perakende | Recommendation rating: 0.0/10 > > **Artılar**: Our business enjoyed the organization of the setup and how easy it was to find everything we needed. We used the Purchase Order system the most. > > **Eksileri**: The one thing that turned us away was its priceThe main reason we decided not to continue using their service was the price. As a small business, the cost they were asking for was higher than we could fit into our budget, especially for purchase orders. Once the trial period ended, we stopped using their service.. As a small business, they were asking for a price higher than we could add to the budget to use it, mainly for purchase orders. As soon as the trial ended, we no longer used them. > > It was significant other than the overall price. It made us completely take it off of the possible software uses for us. ----- ### "My honest review for Fresh service" — 4.0/5 > **Marika** | *15 Mayıs 2026* | Denizcilik | Recommendation rating: 8.0/10 > > **Artılar**: One of the features I really love in Freshservice is the execution scenarios that can be manually configured to help automate tasks and make ticket handling much faster and more efficient. I also appreciate the new AI capabilities, especially the AI-generated email responses, which help improve response time, consistency, and overall productivity for Service Desk operations. > > **Eksileri**: One area I would like to see improved in Freshservice is the Knowledge Base functionality. It would be beneficial to have more category and classification options to better organize KB articles, especially for larger environments with multiple support groups and services. Additionally, adding more customization and formatting features would help make KB articles more visually appealing, engaging, and easier for end users to follow. > > My overall experience with Freshservice has been very positive, although there are still areas that could be improved. One enhancement that would be very helpful is more flexible and user-friendly reporting, especially for tracking updated or worked-on tickets. For example, having an easier way to generate reports showing all tickets an agent has touched within a weekly or monthly period would greatly improve operational visibility and performance tracking. Currently, this option seems limited or not easily accessible within Analytics. ----- ### "I stopped chasing customers over calls." — 5.0/5 > **Ishvar** | *3 Ağustos 2026* | Bilgi Teknolojileri ve Hizmetleri | Recommendation rating: 10.0/10 > > **Artılar**: I've been using this tool since 2022, so I've had enough time with it to really trust what I'm saying. Before we had this in place, things were a mess honestly. Bug reports, new requirements, error issues, all coming through calls and emails, and half the time customers wouldn't give any proper approval. I'd try calling back and their number would be busy, or I'd send an email and just hear nothing back for days. Once we started using this, that whole headache went away. Now it's simple, raise a ticket first, we check it, and everything gets mentioned clearly right there. Been working this way for a few years now and it's made things a lot smoother. > > **Eksileri**: Getting some of our older customers to actually raise a ticket instead of just calling took some convincing in the beginning, that took a bit of time. The generative AI suggestions are still not great for technical stuff either, I usually end up rewriting the reply myself unless it's something really routine > > Using something since 2022 kind of tells you if it's actually good or not, and this one has held up. What I like most is that it ended all the confusion we used to have with customers about what was approved and what wasn't. Earlier someone could just say they approved it on a call, but there was never any proof of that. Now everything's on the ticket, dated and written down clearly. My work days are a lot less stressful now, I always know where a request stands instead of running after people for answers. ----- Page: 1 / 33\ İleri: [Next page](https://www.capterra.web.tr/software/132997/freshservice?page=2) ## Links - [View on Capterra](https://www.capterra.web.tr/software/132997/freshservice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data