--- description: Freshservice, avantajlarını ve dezavantajlarını keşfedin, ürün özelliklerini ve fiyatını öğrenin, kullanıcı yorumlarını ve incelemelerini okuyun. - Capterra Türkiye image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshservice Yorumları, Özellikleri ve Fiyatı - Capterra Türkiye --- Breadcrumb: [Ev](/) > [BT Varlık Yönetimi Yazılımı](/directory/30077/it-asset-management/software) > [Freshservice](/software/132997/freshservice) # Freshservice Canonical: https://www.capterra.web.tr/software/132997/freshservice Page: 1 / 30\ İleri: [Next page](https://www.capterra.web.tr/software/132997/freshservice?page=2) > Güçlü bilet açma ve otomasyona ek olarak olay, sorun, değişiklik, sürüm ve varlık yönetimine sahip çevrimiçi ITSM hizmet masası. > > Verdict: Rated **4.5/5** by 719 users. Top-rated for **Tavsiye edilme olasılığı**. ----- ## Overview ### Kimler Freshservice Kullanıyor? Freshservice’in müşterileri arasında MSP’ler, finansal kuruluşlar, eğitim kurumları ve çeşitli devlet kuruluşları yer almaktadır. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Toplam** | **4.5/5** | 719 İncelemeler | | Kullanım Kolaylığı | 4.6/5 | Based on overall reviews | | Müşteri Desteği | 4.6/5 | Based on overall reviews | | Paranızın Karşılığı | 4.4/5 | Based on overall reviews | | Özellikler | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Tavsiye edilme olasılığı) | ## Satıcı hakkında - **Şirket**: Freshworks - **Location**: San Mateo, ABD - **Founded**: 2011 ## Commercial Context - **Başlangıç Fiyatı**: $19,00 - **Pricing model**: (Ücretsiz Deneme) - **Target Audience**: Serbest Meslek, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Deployment & Platforms**: Cloud, SaaS, Web tabanlı, Android (Mobil), iPhone (Mobil), iPad (Mobil) - **Supported Languages**: Almanca, Felemenkçe, Fransızca, Geleneksel Çince, Japonca, Lehçe, Portekizce, Rusça, Tayca, Türkçe, Vietnamca, Çince, İngilizce, İspanyolca, İsveççe, İtalyanca - **Available Countries**: Almanya, Amerika Birleşik Devletleri, Avustralya, Avusturya, Bahreyn, Belçika, Birleşik Arap Emirlikleri, Birleşik Krallık, Brezilya, Brunei, Danimarka, Ekvador, Endonezya, Filipinler, Finlandiya, Fransa, Güney Afrika, Hindistan, Hollanda, Jamaika and 41 more ## Özellikler - Anket/Yoklama Yönetimi - Atama Yönetimi - BT Raporlama - BT Varlık İzleme - Belgeleme Yönetimi - Bilet Yönetimi - Bilgi Bankası Yönetimi - Bilgi Yönetimi - Catalog Management - Değişiklik Planlama - Değişiklik Yönetimi - Durum İzleme - Düzeltici ve Önleyici Faaliyetler (CAPA) - Elektronik İmza - Envanter Yönetimi - Erişim Denetimleri/İzinleri - Felaketten Kurtarma - Gerçek Zamanlı Sohbet - Görev Yönetimi - Güvenli Veri Depolama - Lisans Envanteri - Lisans İzleme - Nöbetçi Planlama - Olay Raporlama - Olay Yönetimi - Onay Süreci Denetimi - Onay İş Akışı - Proje İzleme - Real-Time Monitoring - Risk Değerlendirmesi - Self Servis Portal - Sohbet/Mesajlaşma - Sorun İzleme - Süreç/İş Akışı Otomasyonu - Tam Metin Arama - Uyarılar/Bildirimler - Uzaktan Erişim/Denetim - Uzaktan İzleme ve Yönetim - Varlık İzleme - Yama Yönetimi - Yapılandırma Yönetimi - Yenileme Yönetimi - Çok Kanallı İletişim - Önceden Oluşturulmuş Şablonlar - Özelleştirilebilir Formlar - Özelleştirilebilir Şablonlar - İlişki Eşleme - İçerik Yönetimi - İş Birliği Araçları - Şablonlar ... and 56 more features ## Integrations (54 total) - Amazon Redshift - Azure DevOps Server - BambooHR - Box - ClickUp - Copper - Docusign - Dropbox Business - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 - Google Calendar ... and 39 more integrations ## Support Options - E-posta/Yardım Masası - SSS/Forum - Bilgi Tabanı - Telefon Desteği - 7/24 (Canlı yardım) - Sohbet ## Category - [BT Varlık Yönetimi Yazılımı](https://www.capterra.web.tr/directory/30077/it-asset-management/software) ## İlgili Kategoriler - [BT Varlık Yönetimi Yazılımı](https://www.capterra.web.tr/directory/30077/it-asset-management/software) - [BT Yönetim Yazılımı](https://www.capterra.web.tr/directory/10001/it-management/software) - [Yardım Masası Yazılımı](https://www.capterra.web.tr/directory/30008/help-desk/software) - [Bilgi Yönetim Yazılımları](https://www.capterra.web.tr/directory/30094/knowledge-management/software) - [IT Hizmeti Yazılımı](https://www.capterra.web.tr/directory/30672/it-service/software) ## Alternatifler 1. [Zendesk Suite](https://www.capterra.web.tr/software/164283/zendesk) — 4.4/5 (4079 reviews) 2. [Freshdesk](https://www.capterra.web.tr/software/124981/freshdesk) — 4.5/5 (3432 reviews) 3. [LiveAgent](https://www.capterra.web.tr/software/102188/liveagent) — 4.7/5 (1782 reviews) 4. [JIRA Service Management](https://www.capterra.web.tr/software/138769/jira-service-management) — 4.5/5 (770 reviews) 5. [Zoho Desk](https://www.capterra.web.tr/software/169505/zoho-desk) — 4.5/5 (2212 reviews) ## İncelemeler ### "FreshService Survey" — 4.0/5 > **William** | *20 Mayıs 2026* | Lojistik ve Tedarik Zinciri | Recommendation rating: 8.0/10 > > **Artılar**: Able to let user open ticket, for HR, have OnBoarding. Able to keep track instead of manually inform other IT admin that there is a case > > **Eksileri**: The admin have to pay extra. Sometimes we need to have whole IT group inside. Not really suitable for small company less than 100 as people will still walk to IT dept for help. If changes to management have to manually change > > So far managers is able to track the ticket and target what is the most common issue. We will have monthly report in which we put in our slides. ----- ### "FreshSerice" — 4.0/5 > **Ruben** | *14 Nisan 2026* | Pazarlama ve Reklamcılık | Recommendation rating: 7.0/10 > > **Artılar**: ITIL foundation, onboarding workflows, and asset management were a breeze to use and not much effort required. > > **Eksileri**: Reporting is complicated and the out of the box reports aren't very good. Other than the reporting the tool is pretty good. > > I was an admin for Freshservice, it's ITIL foundation makes it straight forward to use if you're familiar with ITIL. With that said reporting is not too good out of the box, and creating custom reports can be a challenge. ----- ### "Thought out layout but too expensive" — 3.0/5 > **Jaylen** | *20 Şubat 2025* | Perakende | Recommendation rating: 0.0/10 > > **Artılar**: Our business enjoyed the organization of the setup and how easy it was to find everything we needed. We used the Purchase Order system the most. > > **Eksileri**: The one thing that turned us away was its priceThe main reason we decided not to continue using their service was the price. As a small business, the cost they were asking for was higher than we could fit into our budget, especially for purchase orders. Once the trial period ended, we stopped using their service.. As a small business, they were asking for a price higher than we could add to the budget to use it, mainly for purchase orders. As soon as the trial ended, we no longer used them. > > It was significant other than the overall price. It made us completely take it off of the possible software uses for us. ----- ### "Outstanding Tickets management tool" — 5.0/5 > **David** | *12 Mart 2026* | Bilişim Hizmetleri | Recommendation rating: 10.0/10 > > **Artılar**: It's a tool easy to work with, deploy and customize, manage tickets became an easy task and the time spent filling fields was reduced. > > **Eksileri**: The only thing I dislike is that depending on the license tier, it may be very limited on AI usage, API usage and a couple more features that are only available in higher tiers, that's an issue that may me improved > > After working more than a year with Freshservice the overall experience has been amazing, it's a tool that can be deployed to work within the organization and also outside to manage internal an external tickets. ----- ### "User-Friendly, Customizable, and Cost-Effective ITSM Platform, but Need Improvement" — 5.0/5 > **Ifediora** | *20 Mayıs 2026* | Eğitim Yönetimi | Recommendation rating: 9.0/10 > > **Artılar**: Ease of use and customization. I’m not restricted to out-of-the-box configurations, and the licensing is cost-effective. > > **Eksileri**: A couple of features appear to be missing from the Assets module. For example, under Contracts, there’s currently no option to mark contracts as retired or archive them once they expire and no longer need renewal. Similarly, under Inventory, there’s no way to archive decommissioned assets to maintain a clean and current CMDB. I hope these features can be added in a future update. > > My overall experience with Freshservice has been positive, particularly in terms of usability, flexibility, ticket management, customer support, and cost-effectiveness for IT Service Management. ----- Page: 1 / 30\ İleri: [Next page](https://www.capterra.web.tr/software/132997/freshservice?page=2) ## Links - [View on Capterra](https://www.capterra.web.tr/software/132997/freshservice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data