---
description: Salesforce Service Cloud, avantajlarını ve dezavantajlarını keşfedin, ürün özelliklerini ve fiyatını öğrenin, kullanıcı yorumlarını ve incelemelerini okuyun. - Capterra Türkiye
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Salesforce Service Cloud Yorumları, Özellikleri ve Fiyatı - Capterra Türkiye
---

Breadcrumb: [Ev](/) > [Yardım Masası Yazılımı](/directory/30008/help-desk/software) > [Salesforce Service Cloud](/software/136189/salesforce)

# Salesforce Service Cloud

Canonical: https://www.capterra.web.tr/software/136189/salesforce

Page: 1 / 34\
İleri: [Next page](https://www.capterra.web.tr/software/136189/salesforce?page=2)

> Müşteri ilişkilerinizi yeniden tasarlayan yeniliklerle zamandan tasarruf edin ve maliyetleri azaltın.
> 
> Verdict: Rated **4.5/5** by 825 users. Top-rated for **Tavsiye edilme olasılığı**.

-----

## Overview

### Kimler Salesforce Service Cloud Kullanıyor?

İletişim sektörü için bir hizmet olarak yazılım çözümüne ihtiyaç duyan işletmeler.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Toplam** | **4.5/5** | 825 İncelemeler |
| Kullanım Kolaylığı | 4.1/5 | Based on overall reviews |
| Müşteri Desteği | 4.3/5 | Based on overall reviews |
| Paranızın Karşılığı | 4.2/5 | Based on overall reviews |
| Özellikler | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Tavsiye edilme olasılığı) |

## Satıcı hakkında

- **Şirket**: Salesforce
- **Location**: San Francisco, ABD
- **Founded**: 2003

## Commercial Context

- **Başlangıç Fiyatı**: $25,00
- **Pricing model**:  (Free version available) (Ücretsiz Deneme)
- **Target Audience**: Serbest Meslek, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Deployment & Platforms**: Cloud, SaaS, Web tabanlı, Mac (Masaüstü), Windows (Masaüstü), Android (Mobil), iPhone (Mobil), iPad (Mobil)
- **Supported Languages**: Almanca, Felemenkçe, Fransızca, Geleneksel Çince, Japonca, Korece, Portekizce, Tayca, Çince, İngilizce, İspanyolca, İsveççe, İtalyanca
- **Available Countries**: Almanya, Amerika Birleşik Devletleri, Avustralya, Avusturya, Belçika, Birleşik Arap Emirlikleri, Birleşik Krallık, Brezilya, Danimarka, Endonezya, Filipinler, Finlandiya, Fransa, Güney Afrika, Hindistan, Hollanda, Japonya, Kanada, Malezya, Meksika and 14 more

## Özellikler

- Arama Günlüğü
- Arama Kaydı
- Arama Komut Dosyası
- Arama Yönlendirme
- Arama İzleme
- Bilet Yönetimi
- Bilgi Bankası Yönetimi
- Bilgi Yönetimi
- Bilgisayar Telefon Entegrasyonu
- Canlı Sohbet
- Canlı Sürücü İzleme
- Catalog Management
- Deşifre Metin/Sohbet Geçmişi
- Durum İzleme
- Düzeltici ve Önleyici Faaliyetler (CAPA)
- Elektronik İmza
- Etkileşim İzleme
- Etkinlik Panosu
- Gerçek Zamanlı Tüketiciyle Yüz Yüze Sohbet
- Gönderim Yönetimi
- Görev Yönetimi
- Kişi Yönetimi
- Mobil Erişim
- Müşteri Adayı Yönetimi
- Müşteri Deneyimi Yönetimi
- Müşteri Geçmişi
- Müşteri Yönetimi
- Olay Raporlama
- Olay Yönetimi
- Otomatik Yönlendirme
- Proaktif Sohbet
- Real-Time Updates
- Self Servis Portal
- Sigorta Sektörü İçin
- Sohbet Robotu
- Sohbet/Mesajlaşma
- Tam Metin Arama
- Teslimat İzleme
- Uyarılar/Bildirimler
- Varlık İzleme
- Yönlendirme
- Çalışan Planlama
- Çağrı Merkezi Yönetimi
- Çağrı Merkezleri İçin
- Çevrimiçi Giriş/Çıkış Saati Kaydı
- İletişim Yönetimi
- İçerik Yönetimi
- İş Birliği Araçları
- İş Emri Yönetimi
- İşçilik Tahmini

... and 66 more features

## Integrations (17 total)

- CRM Analytics
- Elastic Enterprise Search
- Five9
- Gainsight CS
- Helpshift
- InGenius
- LiveOps
- Natterbox
- NiCE CXone
- Quip
- Salesforce Marketing Cloud
- Salesforce Platform
- Salesforce Sales Cloud
- Salesforce Starter
- Talkdesk

... and 2 more integrations

## Support Options

- E-posta/Yardım Masası
- SSS/Forum
- Bilgi Tabanı
- Telefon Desteği
- 7/24 (Canlı yardım)
- Sohbet

## Category

- [Yardım Masası Yazılımı](https://www.capterra.web.tr/directory/30008/help-desk/software)

## İlgili Kategoriler

- [Yardım Masası Yazılımı](https://www.capterra.web.tr/directory/30008/help-desk/software)
- [Müşteri Hizmetleri Yazılımı](https://www.capterra.web.tr/directory/22/customer-service/software)
- [Çağrı Merkezi Uygulamaları](https://www.capterra.web.tr/directory/30007/call-center/software)
- [Canlı Sohbet Sistemi](https://www.capterra.web.tr/directory/30797/live-chat/software)
- [İş Emri Programı](https://www.capterra.web.tr/directory/30785/work-order/software)

## Alternatifler

1. [Zendesk Suite](https://www.capterra.web.tr/software/164283/zendesk) — 4.4/5 (4083 reviews)
2. [Freshdesk](https://www.capterra.web.tr/software/124981/freshdesk) — 4.5/5 (3460 reviews)
3. [LiveAgent](https://www.capterra.web.tr/software/102188/liveagent) — 4.7/5 (1786 reviews)
4. [LiveChat](https://www.capterra.web.tr/software/62194/livechat) — 4.6/5 (1727 reviews)
5. [Tidio](https://www.capterra.web.tr/software/144040/tidio-chat) — 4.7/5 (590 reviews)

## İncelemeler

### "Best-in-class CRM and support solution" — 4.0/5

> **Kelly** | *16 Ekim 2023* | Bilgisayar Yazılımı | Recommendation rating: 9.0/10
> 
> **Artılar**: Anyone can pick it up and start using it right away. Numerous special functions help users grasp the situation and perform effectively. Learning about and using Salesforce is a requirement of using Service Cloud.
> 
> **Eksileri**: I wish I could send out a mass email to all of my accounts and track their activities in one place. In a broad sense, that would assist advisors save time. It would be convenient if a call could be recorded for more than two accounts at once.
> 
> It's a win-win for both your business and your customers. Customer service has been boosted as a result. The help and service provided to customers has improved. It makes work more adaptable and scalable.

-----

### "A must for call centers" — 5.0/5

> **Patricia** | *19 Mart 2026* | Bankacılık | Recommendation rating: 10.0/10
> 
> **Artılar**: What I liked most about salesforce service cloud was that any information that you needed to know about the customer was located in sales force and we didn’t have to navigate other systems.
> 
> **Eksileri**: Salesforce service cloud could be overwhelming when learning how to navigate around for the first time. There are many different ways to find out the industry so you would have to know the proper pathway.
> 
> My overall experience with sales force service cloud was a positive one. It showed a tremendous amount of information so we could make the customer experience better and could handle the call efficiently.

-----

### "Terrible for support" — 3.0/5

> **Doğrulanmış Yorumcu** | *6 Ekim 2022* | Bilgi Teknolojileri ve Hizmetleri | Recommendation rating: 1.0/10
> 
> **Artılar**: They have good reporting tools for management. It’s easy to create views and charts.
> 
> **Eksileri**: Sluggish, ugly interface, poor integration, difficult to customize.
> 
> Extremely negative from a support perspective.

-----

### "Customer Care thrives in Service Cloud" — 5.0/5

> **Doğrulanmış Yorumcu** | *17 Eylül 2025* | Perakende | Recommendation rating: 10.0/10
> 
> **Artılar**: Service Cloud is a very flexible tool. Although I've only used it at my current company, it's very easy to see how it could be useful for any customer care team in any industry.
> 
> **Eksileri**: As is the case with any call center manager, so much of its effectiveness depends on how the Salesforce administrator sets up the tool so that it's useful to the agents. A good admin can really unlock the productivity potential of its agents if they have a deep understanding of how the agents need to work.
> 
> Our admin has built a tremendous amount of customization into Service Cloud, but has also made it easy for agents to learn and then to thrive on the job. It is easy for teams to cross reference service tickets between teams thanks to the categories our admin built in.

-----

### "So easy, even a tech challenged user can succeed" — 5.0/5

> **Doğrulanmış Yorumcu** | *19 Aralık 2025* | Mali Hizmetler | Recommendation rating: 9.0/10
> 
> **Artılar**: Easy to use system, with step by step guidance to ensure a truly quality experience. I am not tech savvy, so for me to operate without issue is wonderful.
> 
> **Eksileri**: Centralizes customer data and information, for a complete view of the customer.  Easy to track cases with step by step prompts
> 
> Overall it's a very positive experience. Since the update, the step by step guidance takes the guesswork out of moving a case forward. Simple and easy to use. Love it

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## Links

- [View on Capterra](https://www.capterra.web.tr/software/136189/salesforce)

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