--- description: Salesforce Service Cloud, avantajlarını ve dezavantajlarını keşfedin, ürün özelliklerini ve fiyatını öğrenin, kullanıcı yorumlarını ve incelemelerini okuyun. - Capterra Türkiye image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Salesforce Service Cloud Yorumları, Özellikleri ve Fiyatı - Capterra Türkiye --- Breadcrumb: [Ev](/) > [Yardım Masası Yazılımı](/directory/30008/help-desk/software) > [Salesforce Service Cloud](/software/136189/salesforce) # Salesforce Service Cloud Canonical: https://www.capterra.web.tr/software/136189/salesforce Page: 1 / 35\ İleri: [Next page](https://www.capterra.web.tr/software/136189/salesforce?page=2) > Müşteri ilişkilerinizi yeniden tasarlayan yeniliklerle zamandan tasarruf edin ve maliyetleri azaltın. > > Verdict: Rated **4.5/5** by 832 users. Top-rated for **Tavsiye edilme olasılığı**. ----- ## Overview ### Kimler Salesforce Service Cloud Kullanıyor? İletişim sektörü için bir hizmet olarak yazılım çözümüne ihtiyaç duyan işletmeler. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Toplam** | **4.5/5** | 832 İncelemeler | | Kullanım Kolaylığı | 4.1/5 | Based on overall reviews | | Müşteri Desteği | 4.3/5 | Based on overall reviews | | Paranızın Karşılığı | 4.2/5 | Based on overall reviews | | Özellikler | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Tavsiye edilme olasılığı) | ## Satıcı hakkında - **Şirket**: Salesforce - **Location**: San Francisco, ABD - **Founded**: 2003 ## Commercial Context - **Başlangıç Fiyatı**: $25,00 - **Pricing model**: (Free version available) (Ücretsiz Deneme) - **Target Audience**: Serbest Meslek, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Deployment & Platforms**: Cloud, SaaS, Web tabanlı, Mac (Masaüstü), Windows (Masaüstü), Android (Mobil), iPhone (Mobil), iPad (Mobil) - **Supported Languages**: Almanca, Arapça, Bulgarca, Danca, Endonezce, Felemenkçe, Fince, Fransızca, Geleneksel Çince, Hırvatça, Japonca, Korece, Lehçe, Macarca, Norveççe, Portekizce, Rumence, Slovakça, Slovence, Tayca, Türkçe, Ukraynaca, Vietnamca, Yunanca, Çekçe, Çince, İbranice, İngilizce, İspanyolca, İsveççe, İtalyanca - **Available Countries**: Almanya, Amerika Birleşik Devletleri, Avustralya, Avusturya, Belçika, Birleşik Arap Emirlikleri, Birleşik Krallık, Brezilya, Danimarka, Endonezya, Filipinler, Finlandiya, Fransa, Güney Afrika, Hindistan, Hollanda, Japonya, Kanada, Malezya, Meksika and 14 more ## Özellikler - Arama Günlüğü - Arama Kaydı - Arama Komut Dosyası - Arama Yönlendirme - Arama İzleme - Bilet Yönetimi - Bilgi Bankası Yönetimi - Bilgi Yönetimi - Bilgisayar Telefon Entegrasyonu - Canlı Sürücü İzleme - Catalog Management - Deşifre Metin/Sohbet Geçmişi - Durum İzleme - Düzeltici ve Önleyici Faaliyetler (CAPA) - Elektronik İmza - Etkinlik Panosu - Gerçek Zamanlı Tüketiciyle Yüz Yüze Sohbet - Gönderim Yönetimi - Görev Yönetimi - Mobil Erişim - Müşteri Adayı Yönetimi - Müşteri Deneyimi Yönetimi - Müşteri Geçmişi - Olay Raporlama - Olay Yönetimi - Otomatik Yönlendirme - Otomatik Çağrı Dağıtımı - Performans Metrikleri - Planlama - Proaktif Sohbet - Raporlama/Analiz - Real-Time Updates - Satış Kanalı Yönetimi - Self Servis Portal - Sigorta Sektörü İçin - Sohbet Robotu - Sohbet/Mesajlaşma - Sorun İzleme - Teslimat İzleme - Uyarılar/Bildirimler - Yönlendirme - Çalışan Planlama - Çağrı Merkezi Yönetimi - Çağrı Merkezleri İçin - Çevrimiçi Giriş/Çıkış Saati Kaydı - İletişim Yönetimi - İzin Çıkarma - İçerik Yönetimi - İş Birliği Araçları - İşçilik Tahmini ... and 70 more features ## Integrations (17 total) - CRM Analytics - Elastic Enterprise Search - Five9 - Gainsight CS - Helpshift - InGenius - LiveOps - Natterbox - NiCE CXone - Quip - Salesforce Marketing Cloud - Salesforce Platform - Salesforce Sales Cloud - Salesforce Starter - Talkdesk ... and 2 more integrations ## Support Options - E-posta/Yardım Masası - SSS/Forum - Bilgi Tabanı - Telefon Desteği - 7/24 (Canlı yardım) - Sohbet ## Category - [Yardım Masası Yazılımı](https://www.capterra.web.tr/directory/30008/help-desk/software) ## İlgili Kategoriler - [Yardım Masası Yazılımı](https://www.capterra.web.tr/directory/30008/help-desk/software) - [Müşteri Hizmetleri Yazılımı](https://www.capterra.web.tr/directory/22/customer-service/software) - [Çağrı Merkezi Uygulamaları](https://www.capterra.web.tr/directory/30007/call-center/software) - [Canlı Sohbet Sistemi](https://www.capterra.web.tr/directory/30797/live-chat/software) - [İş Emri Programı](https://www.capterra.web.tr/directory/30785/work-order/software) ## Alternatifler 1. [Zendesk Suite](https://www.capterra.web.tr/software/164283/zendesk) — 4.4/5 (4094 reviews) 2. [Freshdesk](https://www.capterra.web.tr/software/124981/freshdesk) — 4.5/5 (3487 reviews) 3. [LiveAgent](https://www.capterra.web.tr/software/102188/liveagent) — 4.7/5 (1789 reviews) 4. [LiveChat](https://www.capterra.web.tr/software/62194/livechat) — 4.6/5 (1728 reviews) 5. [Tidio](https://www.capterra.web.tr/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## İncelemeler ### "The number 1 CRM platform" — 4.0/5 > **Hayden** | *18 Nisan 2026* | Bilgisayar Yazılımı | Recommendation rating: 8.0/10 > > **Artılar**: It's a great CRM for a teams to use as you are able to keep up to date all customer information and able to update where applicable. Te software contains very little bugs and runs instantly. > > **Eksileri**: The layout was the biggest constraint for me, it takes some time to get to understand the site and know where everything is. Although this can be copnsidered a positive when understood as you realise how many tools and filters the site has. > > A great positive experience with Salesforce. It's power to integrate with other platforms makes understanding customers needs through the site a breeze. The value for money is questionable but the security and need for the site makes it understandable. ----- ### "A must for call centers" — 5.0/5 > **Patricia** | *19 Mart 2026* | Bankacılık | Recommendation rating: 10.0/10 > > **Artılar**: What I liked most about salesforce service cloud was that any information that you needed to know about the customer was located in sales force and we didn’t have to navigate other systems. > > **Eksileri**: Salesforce service cloud could be overwhelming when learning how to navigate around for the first time. There are many different ways to find out the industry so you would have to know the proper pathway. > > My overall experience with sales force service cloud was a positive one. It showed a tremendous amount of information so we could make the customer experience better and could handle the call efficiently. ----- ### "Complex customer support software" — 2.0/5 > **Govindraj** | *10 Kasım 2020* | Ağırlama | Recommendation rating: 0.0/10 > > **Artılar**: Only reports. They have a very good Reports which can be used to build a Dashboard which are very easily customised. > > **Eksileri**: It is highly complex and it doesn't come with out of box customization. For every single feature implementation u will need a. Consultant. It is only suitable for big call center provided if they maintain a Salesforce engineering team to create and implement all the features as per the Support departments requirements. > > We tried our best to customise Salesforce and for a year we used it but we found that the kind of features we needed it required a Salesforce consultant team to build it however with an extra cost with a dependency so we moved to Zendesk because they provided exactly what we needed at a much less cost and without needing a consultant. Mid-size companies should never use Salesforce cloud unless if their requirements are very high which cannot be fulliled by a out of box customizated product like Zendesk. ----- ### "Improve your CRM experience and customer relations better with Salesforce" — 5.0/5 > **Shraddha** | *22 Haziran 2026* | Bilişim Hizmetleri | Recommendation rating: 10.0/10 > > **Artılar**: Salesforce is the great application for getting overall experience in CRM. It helps in maintaining the data logs, time entries. Its easier to check the sales pipeline. It helps in social media marketing. > > **Eksileri**: The only cons which affected me is its pricing, its bit costly. If the cost might have been bit low then it would have no cons i guess. > > The overall experience about salesforce is great as it helps in managing CRM. It allows team to access customer data. Also, we can use AI tools easily from IOS to Android. Its easier to review the information via dashboards. ----- ### "Salesforce is the best for a reason." — 5.0/5 > **Doğrulanmış Yorumcu** | *1 Nisan 2026* | Eczacılık | Recommendation rating: 10.0/10 > > **Artılar**: Service cloud was super helpful for out customer support. We were a super small business just getting started and I got this all setup for us. We started in starter and ended up using this heavily. It's super easy to setup especially if you have even a little Salesforce experience. I had quite a bit so it was cake. > > **Eksileri**: Not many cons here. I think you just need to realize what you need and why. It can be kind of expensive so really think about what you neeeeeed vs what you want. > > Overall, good experience. It is something I would recommend if you can justify the cost of salesforce. It can make things a lot easier. ----- Page: 1 / 35\ İleri: [Next page](https://www.capterra.web.tr/software/136189/salesforce?page=2) ## Links - [View on Capterra](https://www.capterra.web.tr/software/136189/salesforce) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data