---
description: JIRA Service Management, avantajlarını ve dezavantajlarını keşfedin, ürün özelliklerini ve fiyatını öğrenin, kullanıcı yorumlarını ve incelemelerini okuyun. - Capterra Türkiye
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: JIRA Service Management Yorumları, Özellikleri ve Fiyatı - Capterra Türkiye
---

Breadcrumb: [Ev](/) > [IT Hizmeti Yazılımı](/directory/30672/it-service/software) > [JIRA Service Management](/software/138769/jira-service-management)

# JIRA Service Management

Canonical: https://www.capterra.web.tr/software/138769/jira-service-management

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İleri: [Next page](https://www.capterra.web.tr/software/138769/jira-service-management?page=2)

> Bir ITSM yazılımı olan Jira Service Management, yüksek hızda çalışması gereken ekiplerin hızla ve birlikte harika hizmet deneyimleri sunmasına yardımcı olur.
> 
> Verdict: Rated **4.5/5** by 770 users. Top-rated for **Tavsiye edilme olasılığı**.

-----

## Overview

### Kimler JIRA Service Management Kullanıyor?

ITSM uygulamalarını optimize etmek isteyen yüksek hızlı ekipler BT, operasyon, geliştirme ve iş ekipleri arasındaki siloları ortadan kaldırır, talepleri ve olayları hızlı bir şekilde çözer ve değişiklikleri kolayca uygulatır.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Toplam** | **4.5/5** | 770 İncelemeler |
| Kullanım Kolaylığı | 4.2/5 | Based on overall reviews |
| Müşteri Desteği | 4.3/5 | Based on overall reviews |
| Paranızın Karşılığı | 4.3/5 | Based on overall reviews |
| Özellikler | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Tavsiye edilme olasılığı) |

## Satıcı hakkında

- **Şirket**: Atlassian
- **Location**: San Francisco, ABD
- **Founded**: 2013

## Commercial Context

- **Başlangıç Fiyatı**: $20,00
- **Pricing model**:  (Free version available) (Ücretsiz Deneme)
- **Target Audience**: Serbest Meslek, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Deployment & Platforms**: Cloud, SaaS, Web tabanlı, Mac (Masaüstü), Windows (Masaüstü), Windows (On-Premise), Linux (On-Premise), Android (Mobil), iPhone (Mobil), iPad (Mobil)
- **Supported Languages**: Almanca, Danca, Fransızca, Geleneksel Çince, Japonca, Korece, Lehçe, Macarca, Norveççe, Portekizce, Rusça, Çekçe, Çince, İngilizce, İspanyolca, İsveççe, İtalyanca
- **Available Countries**: Almanya, Amerika Birleşik Devletleri, Angola, Arnavutluk, Avustralya, Avusturya, Azerbaycan, Belarus, Belçika, Birleşik Arap Emirlikleri, Birleşik Krallık, Brezilya, Bulgaristan, Danimarka, Ermenistan, Estonya, Filipinler, Finlandiya, Fransa, Güney Afrika and 33 more

## Özellikler

- Alerts/Escalation
- Anketler ve Geribildirim
- Asset Lifecycle Management
- Atama Yönetimi
- BT Raporlama
- BT Varlık Yönetimi
- Bakım Yönetimi
- Bilet Yönetimi
- Bilgi Bankası Yönetimi
- Bilgi Yönetimi
- CRM
- Denetim Kaydı
- Denetim Yönetimi
- Değişiklik Yönetimi
- Durum İzleme
- Ekran Paylaşımı
- Envanter Yönetimi
- Erişim Denetimleri/İzinleri
- Gerçek Zamanlı Sohbet
- Görev Yönetimi
- Hizmet Seviyesi Anlaşması (SLA) Yönetimi
- Kapasite Yönetimi
- Kuyruk Yönetimi
- Metin Düzenleme
- Mobil Erişim
- Müşteri Desteği
- Olay Yönetimi
- Onay Süreci Denetimi
- Onay İş Akışı
- Otomatik Yönlendirme
- Performans Metrikleri
- Planlama
- Proje Yönetimi
- Proje İzleme
- Raporlama ve İstatistikler
- Real-Time Monitoring
- Self Servis Portal
- Sorun Yönetimi
- Sorun İzleme
- Sürüm Yönetimi
- Tam Metin Arama
- Uyarılar/Bildirimler
- Uzaktan İzleme ve Yönetim
- Varlık İzleme
- Yama Yönetimi
- Yapılandırma Yönetimi
- Çok Kanallı İletişim
- İçerik Yönetimi
- İş Akışı Yönetimi
- İş Birliği Araçları

... and 32 more features

## Integrations (98 total)

- 8x8 Contact Center
- Admin Tools for Jira
- Agile Poker for Jira
- Apwide Golive
- Asana
- Asset Management for Jira
- Asset Tracker for Jira
- Atlas CRM
- Azuqua
- Balsamiq
- BigGantt
- BigPicture
- BigQuery Connector for Jira
- Bitbucket
- Boomerang: Reminders for Jira Issues

... and 83 more integrations

## Support Options

- E-posta/Yardım Masası
- SSS/Forum
- Bilgi Tabanı
- Telefon Desteği
- Sohbet

## Category

- [IT Hizmeti Yazılımı](https://www.capterra.web.tr/directory/30672/it-service/software)

## İlgili Kategoriler

- [IT Hizmeti Yazılımı](https://www.capterra.web.tr/directory/30672/it-service/software)
- [BT Yönetim Yazılımı](https://www.capterra.web.tr/directory/10001/it-management/software)
- [Yardım Masası Yazılımı](https://www.capterra.web.tr/directory/30008/help-desk/software)
- [BT Varlık Yönetimi Yazılımı](https://www.capterra.web.tr/directory/30077/it-asset-management/software)
- [Arıza Takip Programı](https://www.capterra.web.tr/directory/30675/issue-tracking/software)

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4. [monday.com AI Work Platform](https://www.capterra.web.tr/software/147657/monday-com) — 4.6/5 (6072 reviews)
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## İncelemeler

### "A Great Tool in the Atlassian Universe" — 4.0/5

> **Eric** | *27 Ocak 2026* | Otomotiv | Recommendation rating: 9.0/10
> 
> **Artılar**: As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform.
> 
> **Eksileri**: User management is tricky. I found that users were automatically assigned as users to JIRA Service Management.  I didn't realize what was happening until I received the invoice for additional users.
> 
> JIRA Service Management is a pretty simple tool to configure and use.  It is user friendly and its integration with Confluence make it a powerful tool.  Being able to tie KBs to the customer interface is extremely helpful.

-----

### "Highly customisable solution supporting omnichannel environments" — 5.0/5

> **Raul** | *2 Kasım 2025* | Kâr Amacı Gütmeyen Kuruluş Yönetimi | Recommendation rating: 10.0/10
> 
> **Artılar**: Jira Service Management and the Atlassian suite of cloud products provide great value for money for an ecosystem of tools which is rich in features and provide many capabilities such as, ITSM in Jira Service Manage, asset management, project management, agile and scrum features within Jira Software.
> 
> **Eksileri**: As the tool is so highly customisable, it can take some time to configure as you require it. On the plus side, there are many third-party partners and consultancy services that can configure the platform to work exactly how you require it to work.
> 
> I have deployed Jira service management at a couple of organisations I have worked at. It has a wide range of API integrations, and has excellent tools such as Confluence, Jira Software and Kanban boards that make the whole Atlassian ecosystem such an excellent platform for IT departments and businesses to use.

-----

### "Efficient and Reliable Tool for Project and Service Management" — 4.0/5

> **Doğrulanmış Yorumcu** | *15 Mayıs 2026* | Tıbbi Uygulama | Recommendation rating: 7.0/10
> 
> **Artılar**: One of the best things about Jira Service Management is how organized and customizable it is. The platform makes it easier to manage tickets, track issues, and keep communication clear between teams. I also like the automation features because they save time and reduce repetitive tasks. The integration with other Atlassian products works very smoothly, especially for Agile and Scrum workflows.
> 
> **Eksileri**: The system can feel overwhelming for new users because there are so many features and configuration options. Some parts of the interface are not very intuitive at first, and setup can take time without proper training. Pricing can also become expensive for larger teams that need advanced features
> 
> overall experience with Jira Service Management has been positive. It is a reliable platform for managing projects, service requests, and team collaboration. The reporting tools and dashboards provide good visibility into workloads and project progress. I especially appreciate how it supports Agile and Scrum practices by helping teams stay organized and meet deadlines more efficiently. While there is a learning curve, the features and flexibility make it a valuable tool for project and service management.

-----

### "Complex and Heavy ITSM Tool with a Steep Learning Curve" — 3.0/5

> **Doğrulanmış Yorumcu** | *1 Mayıs 2026* | Bilgisayar Yazılımı | Recommendation rating: 3.0/10
> 
> **Artılar**: Functional for basic ticketing and workflow tracking, but the experience feels heavy and unintuitive at times. Setup and navigation can require more effort than expected, especially for non-technical users.
> 
> **Eksileri**: The interface feels complex and not very intuitive, which can slow down day-to-day use. Configuration and setup also take more time than expected, especially for teams without dedicated admins.

-----

### "Powerful but Complex ITSM Solution for Growing Teams" — 4.0/5

> **Benjamin** | *1 Mayıs 2026* | Telekomünikasyon | Recommendation rating: 6.0/10
> 
> **Artılar**: The flexibility and customization options are standout features. It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations.
> 
> **Eksileri**: The initial setup and configuration can be complex and time-consuming. Pricing can also become expensive as your team grows or requires advanced features.
> 
> Overall, Jira Service Management is a robust and scalable ITSM solution that works particularly well for teams already familiar with Jira. While it may require time to fully set up and optimize, it delivers strong long-term value through its flexibility, automation, and integration capabilities.

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## Links

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