--- description: JIRA Service Management, avantajlarını ve dezavantajlarını keşfedin, ürün özelliklerini ve fiyatını öğrenin, kullanıcı yorumlarını ve incelemelerini okuyun. - Capterra Türkiye image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: JIRA Service Management Yorumları, Özellikleri ve Fiyatı - Capterra Türkiye --- Breadcrumb: [Ev](/) > [IT Hizmeti Yazılımı](/directory/30672/it-service/software) > [JIRA Service Management](/software/138769/jira-service-management) # JIRA Service Management Canonical: https://www.capterra.web.tr/software/138769/jira-service-management Page: 1 / 32\ İleri: [Next page](https://www.capterra.web.tr/software/138769/jira-service-management?page=2) > Bir ITSM yazılımı olan Jira Service Management, yüksek hızda çalışması gereken ekiplerin hızla ve birlikte harika hizmet deneyimleri sunmasına yardımcı olur. > > Verdict: Rated **4.5/5** by 779 users. Top-rated for **Tavsiye edilme olasılığı**. ----- ## Overview ### Kimler JIRA Service Management Kullanıyor? ITSM uygulamalarını optimize etmek isteyen yüksek hızlı ekipler BT, operasyon, geliştirme ve iş ekipleri arasındaki siloları ortadan kaldırır, talepleri ve olayları hızlı bir şekilde çözer ve değişiklikleri kolayca uygulatır. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Toplam** | **4.5/5** | 779 İncelemeler | | Kullanım Kolaylığı | 4.2/5 | Based on overall reviews | | Müşteri Desteği | 4.3/5 | Based on overall reviews | | Paranızın Karşılığı | 4.3/5 | Based on overall reviews | | Özellikler | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Tavsiye edilme olasılığı) | ## Satıcı hakkında - **Şirket**: Atlassian - **Location**: San Francisco, ABD - **Founded**: 2013 ## Commercial Context - **Başlangıç Fiyatı**: $20,00 - **Pricing model**: (Free version available) (Ücretsiz Deneme) - **Target Audience**: Serbest Meslek, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Deployment & Platforms**: Cloud, SaaS, Web tabanlı, Mac (Masaüstü), Windows (Masaüstü), Windows (On-Premise), Linux (On-Premise), Android (Mobil), iPhone (Mobil), iPad (Mobil) - **Supported Languages**: Almanca, Danca, Felemenkçe, Fince, Fransızca, Geleneksel Çince, Japonca, Korece, Lehçe, Macarca, Norveççe, Portekizce, Rusça, Türkçe, Çekçe, Çince, İngilizce, İspanyolca, İsveççe, İtalyanca - **Available Countries**: Almanya, Amerika Birleşik Devletleri, Angola, Arnavutluk, Avustralya, Avusturya, Azerbaycan, Belarus, Belçika, Birleşik Arap Emirlikleri, Birleşik Krallık, Brezilya, Bulgaristan, Danimarka, Ermenistan, Estonya, Filipinler, Finlandiya, Fransa, Güney Afrika and 33 more ## Özellikler - Alerts/Escalation - Araştırma Yönetimi - Asset Lifecycle Management - Atama Yönetimi - BT Raporlama - BT Varlık Yönetimi - Bilet Yönetimi - Bilgi Bankası Yönetimi - Bilgi Yönetimi - CRM - Denetim Yönetimi - Değişiklik Yönetimi - Durum İzleme - Ekip İş Birliği - Ekran Paylaşımı - Envanter Yönetimi - Erişim Denetimleri/İzinleri - Etkinlik İzleme - Geri Bildirim Yönetimi - Gerçek Zamanlı Sohbet - Görev Yönetimi - Kapasite Yönetimi - Müşteri Desteği - Nöbetçi Planlama - Olay Yönetimi - Onay Süreci Denetimi - Onay İş Akışı - Performans Metrikleri - Proje Yönetimi - Proje İzleme - Raporlama ve İstatistikler - Real-Time Analytics - Real-Time Monitoring - Risk Değerlendirmesi - Self Servis Portal - Sorun Yönetimi - Sorun Yönetimi - Sorun İzleme - Sürüm Yönetimi - Tam Metin Arama - Uyarılar/Bildirimler - Uzaktan İzleme ve Yönetim - Varlık İzleme - Yama Yönetimi - Yapılandırma Yönetimi - Çok Kanallı İletişim - İletişim Yönetimi - İçerik Yönetimi - İş Akışı Yönetimi - İş Birliği Araçları ... and 32 more features ## Integrations (90 total) - 8x8 Contact Center - Admin Tools for Jira - Agile Poker for Jira - Apwide Golive - Asana - Asset Management for Jira - Asset Tracker for Jira - Atlas CRM - Azuqua - Balsamiq - BigGantt - BigPicture - BigQuery Connector for Jira - Bitbucket - Boomerang: Reminders for Jira Issues ... and 75 more integrations ## Support Options - E-posta/Yardım Masası - SSS/Forum - Bilgi Tabanı - Telefon Desteği - Sohbet ## Category - [IT Hizmeti Yazılımı](https://www.capterra.web.tr/directory/30672/it-service/software) ## İlgili Kategoriler - [IT Hizmeti Yazılımı](https://www.capterra.web.tr/directory/30672/it-service/software) - [BT Yönetim Yazılımı](https://www.capterra.web.tr/directory/10001/it-management/software) - [Yardım Masası Yazılımı](https://www.capterra.web.tr/directory/30008/help-desk/software) - [BT Varlık Yönetimi Yazılımı](https://www.capterra.web.tr/directory/30077/it-asset-management/software) - [Arıza Takip Programı](https://www.capterra.web.tr/directory/30675/issue-tracking/software) ## Alternatifler 1. 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[TeamViewer ONE](https://www.capterra.web.tr/software/122252/teamviewer) — 4.6/5 (11642 reviews) ## İncelemeler ### "Perfect Customer service management tool for ecommerce" — 4.0/5 > **Shivam** | *9 Ağustos 2026* | Pazarlama ve Reklamcılık | Recommendation rating: 10.0/10 > > **Artılar**: Customer requets sorting and filtering is one of the best feature i have used in helpdesk platforms, before this everything was mixed, now i can prioritize sales requests from our clients. > > **Eksileri**: The self service article's recommendation system is not that great right now, it have room for improvments. > > Jira has been great part for us till now, using it. for customer service for our ecommerce stores and we feel like a proper Customer service manager tool is working for us, we just have to answer to queries, JIRA does everything else. ----- ### "A Great Tool in the Atlassian Universe" — 4.0/5 > **Eric** | *27 Ocak 2026* | Otomotiv | Recommendation rating: 9.0/10 > > **Artılar**: As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform. > > **Eksileri**: User management is tricky. I found that users were automatically assigned as users to JIRA Service Management. I didn't realize what was happening until I received the invoice for additional users. > > JIRA Service Management is a pretty simple tool to configure and use. It is user friendly and its integration with Confluence make it a powerful tool. Being able to tie KBs to the customer interface is extremely helpful. ----- ### "JiRA Works as It Should" — 3.0/5 > **Michael** | *17 Ağustos 2026* | Eğitim Yönetimi | Recommendation rating: 7.0/10 > > **Artılar**: I like the ticketing systems process. We can submit a ticket and assign it to a department or individual. Ease of work. > > **Eksileri**: The overhead of this tool requires coding and programming skills which would extend departmental resources. > > My overall evaluation of this tool is favorable. The tool works as it should in an environment that doesn't use integration with other applications. ----- ### "Cleaner Service Workflows With Less Manual Tracking" — 4.0/5 > **Anit** | *30 Ağustos 2026* | Bilgisayar Yazılımı | Recommendation rating: 9.0/10 > > **Artılar**: I am highly impressed by the ease of use and intuitive interface of the software. Keeping all service requests, incidents, and changes in one place makes it easier to organize them and manage multiple cases at once. The ability to access the system from anywhere using web or mobile is essential, as is the permission and project management system that allows me to customize the tool in favor of my team’s needs. For the range of features and tools provided, I think the money spent on the system is well invested. > > **Eksileri**: Some of the more advanced settings take a little trial and error to understand, so the learning curve could be smoother. > > Before Jira Service Management, tracking of requests and incident follow-up involved many manual checks, which are now replaced by the queues, SLAs and automated workflows in Jira, allowing me to keep most of the recurring tasks automatically processed and up-to-date. For the regular requests, I would estimate that it saves me about 30% of tracking, ticket assignment and status control time. The knowledge base and asset information also contribute to faster resolution of recurring tickets and better storage of critical information for future reference, while the support I received when needed was adequate to justify the costs. ----- ### "Good for Keeping Team Work Organized" — 4.0/5 > **Doğrulanmış Yorumcu** | *23 Ağustos 2026* | Bilgisayar Yazılımı | Recommendation rating: 9.0/10 > > **Artılar**: The main thing I didn't like was the learning curve. There are a lot of features and settings, so the interface can feel a little overwhelming when you first start using it. Some things also take a few extra clicks to find or set up. Customer support and some of the more advanced features may also be more useful for larger teams than for someone with basic needs. > > **Eksileri**: Overall, I've had a good experience with Jira Service Management. It does a good job of keeping project work and requests organized, and I found the issue tracking and workflow features especially useful. The interface took some time to get used to, but after using it for a while it became much easier to navigate. I think it's a good choice for teams that already use Jira or follow Agile/Scrum processes. For smaller teams, though, the cost and number of features might be more than they actually need. > > Overall, I had a good experience with Jira Service Management. It helped keep our work organized and made it easier to see the status of different requests and issues. Once I got familiar with how everything worked, it was pretty straightforward to use. I think it's a good option for teams that need a central place to manage their work and keep track of requests. ----- Page: 1 / 32\ İleri: [Next page](https://www.capterra.web.tr/software/138769/jira-service-management?page=2) ## Links - [View on Capterra](https://www.capterra.web.tr/software/138769/jira-service-management) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data