---
description: JIRA Service Management, avantajlarını ve dezavantajlarını keşfedin, ürün özelliklerini ve fiyatını öğrenin, kullanıcı yorumlarını ve incelemelerini okuyun. - Capterra Türkiye
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: JIRA Service Management Yorumları, Özellikleri ve Fiyatı - Capterra Türkiye
---

Breadcrumb: [Ev](/) > [IT Hizmeti Yazılımı](/directory/30672/it-service/software) > [JIRA Service Management](/software/138769/jira-service-management)

# JIRA Service Management

Canonical: https://www.capterra.web.tr/software/138769/jira-service-management

Page: 1 / 32\
İleri: [Next page](https://www.capterra.web.tr/software/138769/jira-service-management?page=2)

> Bir ITSM yazılımı olan Jira Service Management, yüksek hızda çalışması gereken ekiplerin hızla ve birlikte harika hizmet deneyimleri sunmasına yardımcı olur.
> 
> Verdict: Rated **4.5/5** by 775 users. Top-rated for **Tavsiye edilme olasılığı**.

-----

## Overview

### Kimler JIRA Service Management Kullanıyor?

ITSM uygulamalarını optimize etmek isteyen yüksek hızlı ekipler BT, operasyon, geliştirme ve iş ekipleri arasındaki siloları ortadan kaldırır, talepleri ve olayları hızlı bir şekilde çözer ve değişiklikleri kolayca uygulatır.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Toplam** | **4.5/5** | 775 İncelemeler |
| Kullanım Kolaylığı | 4.2/5 | Based on overall reviews |
| Müşteri Desteği | 4.3/5 | Based on overall reviews |
| Paranızın Karşılığı | 4.3/5 | Based on overall reviews |
| Özellikler | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Tavsiye edilme olasılığı) |

## Satıcı hakkında

- **Şirket**: Atlassian
- **Location**: San Francisco, ABD
- **Founded**: 2013

## Commercial Context

- **Başlangıç Fiyatı**: $20,00
- **Pricing model**:  (Free version available) (Ücretsiz Deneme)
- **Target Audience**: Serbest Meslek, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Deployment & Platforms**: Cloud, SaaS, Web tabanlı, Mac (Masaüstü), Windows (Masaüstü), Windows (On-Premise), Linux (On-Premise), Android (Mobil), iPhone (Mobil), iPad (Mobil)
- **Supported Languages**: Almanca, Danca, Fransızca, Geleneksel Çince, Japonca, Korece, Lehçe, Macarca, Norveççe, Portekizce, Rusça, Çekçe, Çince, İngilizce, İspanyolca, İsveççe, İtalyanca
- **Available Countries**: Almanya, Amerika Birleşik Devletleri, Angola, Arnavutluk, Avustralya, Avusturya, Azerbaycan, Belarus, Belçika, Birleşik Arap Emirlikleri, Birleşik Krallık, Brezilya, Bulgaristan, Danimarka, Ermenistan, Estonya, Filipinler, Finlandiya, Fransa, Güney Afrika and 33 more

## Özellikler

- Alerts/Escalation
- Asset Lifecycle Management
- Atama Yönetimi
- BT Raporlama
- BT Varlık Yönetimi
- Bilet Yönetimi
- Bilgi Bankası Yönetimi
- Bilgi Yönetimi
- CRM
- Denetim Yönetimi
- Değişiklik Yönetimi
- Durum İzleme
- Ekip İş Birliği
- Ekran Paylaşımı
- Envanter Yönetimi
- Erişim Denetimleri/İzinleri
- Etkinlik İzleme
- Geri Bildirim Yönetimi
- Gerçek Zamanlı Sohbet
- Görev Yönetimi
- Hizmet Seviyesi Anlaşması (SLA) Yönetimi
- Kapasite Yönetimi
- Metin Düzenleme
- Mobil Erişim
- Müşteri Desteği
- Olay Yönetimi
- Onay Süreci Denetimi
- Onay İş Akışı
- Pano
- Performans Metrikleri
- Proje Yönetimi
- Proje İzleme
- Raporlama ve İstatistikler
- Real-Time Monitoring
- Self Servis Portal
- Sorun Yönetimi
- Sorun İzleme
- Sürüm Yönetimi
- Tam Metin Arama
- Uyarılar/Bildirimler
- Uzaktan İzleme ve Yönetim
- Varlık İzleme
- Yama Yönetimi
- Yapılandırma Yönetimi
- Çok Kanallı İletişim
- Çoklu Dil
- İletişim Yönetimi
- İçerik Yönetimi
- İş Akışı Yönetimi
- İş Birliği Araçları

... and 32 more features

## Integrations (93 total)

- 8x8 Contact Center
- Admin Tools for Jira
- Agile Poker for Jira
- Apwide Golive
- Asana
- Asset Management for Jira
- Asset Tracker for Jira
- Atlas CRM
- Azuqua
- Balsamiq
- BigGantt
- BigPicture
- BigQuery Connector for Jira
- Bitbucket
- Boomerang: Reminders for Jira Issues

... and 78 more integrations

## Support Options

- E-posta/Yardım Masası
- SSS/Forum
- Bilgi Tabanı
- Telefon Desteği
- Sohbet

## Category

- [IT Hizmeti Yazılımı](https://www.capterra.web.tr/directory/30672/it-service/software)

## İlgili Kategoriler

- [IT Hizmeti Yazılımı](https://www.capterra.web.tr/directory/30672/it-service/software)
- [BT Yönetim Yazılımı](https://www.capterra.web.tr/directory/10001/it-management/software)
- [Yardım Masası Yazılımı](https://www.capterra.web.tr/directory/30008/help-desk/software)
- [BT Varlık Yönetimi Yazılımı](https://www.capterra.web.tr/directory/30077/it-asset-management/software)
- [Arıza Takip Programı](https://www.capterra.web.tr/directory/30675/issue-tracking/software)

## Alternatifler

1. [Freshservice](https://www.capterra.web.tr/software/132997/freshservice) — 4.6/5 (792 reviews)
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3. [SysAid](https://www.capterra.web.tr/software/107225/sysaid) — 4.5/5 (522 reviews)
4. [monday.com AI Work Platform](https://www.capterra.web.tr/software/147657/monday-com) — 4.6/5 (6097 reviews)
5. [TeamViewer ONE](https://www.capterra.web.tr/software/122252/teamviewer) — 4.6/5 (11636 reviews)

## İncelemeler

### "Perfect Customer service management tool for ecommerce" — 4.0/5

> **Shivam** | *9 Ağustos 2026* | Pazarlama ve Reklamcılık | Recommendation rating: 10.0/10
> 
> **Artılar**: Customer requets sorting and filtering is one of the best feature i have used in helpdesk platforms, before this everything was mixed, now i can prioritize sales requests from our clients.
> 
> **Eksileri**: The self service article's recommendation system is not that great right now, it have room for improvments.
> 
> Jira has been great part for us till now, using it. for customer service for our ecommerce stores and we feel like a proper Customer service manager tool is working for us, we just have to answer to queries, JIRA does everything else.

-----

### "A Great Tool in the Atlassian Universe" — 4.0/5

> **Eric** | *27 Ocak 2026* | Otomotiv | Recommendation rating: 9.0/10
> 
> **Artılar**: As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform.
> 
> **Eksileri**: User management is tricky. I found that users were automatically assigned as users to JIRA Service Management.  I didn't realize what was happening until I received the invoice for additional users.
> 
> JIRA Service Management is a pretty simple tool to configure and use.  It is user friendly and its integration with Confluence make it a powerful tool.  Being able to tie KBs to the customer interface is extremely helpful.

-----

### "JiRA Works as It Should" — 3.0/5

> **Michael** | *17 Ağustos 2026* | Eğitim Yönetimi | Recommendation rating: 7.0/10
> 
> **Artılar**: I like the ticketing systems process. We can submit a ticket and assign it to a department or individual. Ease of work.
> 
> **Eksileri**: The overhead of this tool requires coding and programming skills which would extend departmental resources.
> 
> My overall evaluation of this tool is favorable. The tool works as it should in an environment that doesn't use integration with other applications.

-----

### "Highly customisable solution supporting omnichannel environments" — 5.0/5

> **Raul** | *2 Kasım 2025* | Kâr Amacı Gütmeyen Kuruluş Yönetimi | Recommendation rating: 10.0/10
> 
> **Artılar**: Jira Service Management and the Atlassian suite of cloud products provide great value for money for an ecosystem of tools which is rich in features and provide many capabilities such as, ITSM in Jira Service Manage, asset management, project management, agile and scrum features within Jira Software.
> 
> **Eksileri**: As the tool is so highly customisable, it can take some time to configure as you require it. On the plus side, there are many third-party partners and consultancy services that can configure the platform to work exactly how you require it to work.
> 
> I have deployed Jira service management at a couple of organisations I have worked at. It has a wide range of API integrations, and has excellent tools such as Confluence, Jira Software and Kanban boards that make the whole Atlassian ecosystem such an excellent platform for IT departments and businesses to use.

-----

### "JIRA good Start and a simple but effective Service Management Tool" — 4.0/5

> **Richard** | *1 Temmuz 2025* | Bilgi Teknolojileri ve Hizmetleri | Recommendation rating: 8.0/10
> 
> **Artılar**: Ease of configuration and customization was relatively easy and and the box experience initially worked well. The team was up and running in a matter of hours, not days.
> 
> **Eksileri**: Not as easy to get integrating,you have to purchase apps or plugins to gain what should be relatively straightforward connections to 3rd party apps.
> 
> Good to start with, served its purpose and worked as a basic service desk tool. Would have liked more integration and better dashboard reporting. Overall as a starting point, it worked, but the group as a whole needed a more elaborate solution with a focus on more detailed reporting for different tiers of management.

-----

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İleri: [Next page](https://www.capterra.web.tr/software/138769/jira-service-management?page=2)

## Links

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