--- description: Whatfix, avantajlarını ve dezavantajlarını keşfedin, ürün özelliklerini ve fiyatını öğrenin, kullanıcı yorumlarını ve incelemelerini okuyun. - Capterra Türkiye image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Whatfix Yorumları, Özellikleri ve Fiyatı - Capterra Türkiye --- Breadcrumb: [Ev](/) > [Değişim Yönetimi Yazılımı](/directory/30958/change-management/software) > [Whatfix](/software/143008/whatfix) # Whatfix Canonical: https://www.capterra.web.tr/software/143008/whatfix Page: 1 / 4\ İleri: [Next page](https://www.capterra.web.tr/software/143008/whatfix?page=2) > Whatfix, bağlamsal uygulama içi içerik yoluyla verimlilik ve katılımı artırmaya yönelik olarak teknolojinin benimsenmesini ve kullanıcı yetkilendirmesini destekler. > > Verdict: Rated **4.6/5** by 77 users. Top-rated for **Tavsiye edilme olasılığı**. ----- ## Overview ### Kimler Whatfix Kullanıyor? Dijital dönüşüm ve değişim yönetimini yönlendirmek isteyen büyük ve orta ölçekli işletmeler. İşletmeler eğitim süresini düşürerek, sorguları destekleyerek ve maliyetleri azaltarak binlerce kullanıcıyı kolayca sürece dahil edebilir. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Toplam** | **4.6/5** | 77 İncelemeler | | Kullanım Kolaylığı | 4.5/5 | Based on overall reviews | | Müşteri Desteği | 4.9/5 | Based on overall reviews | | Paranızın Karşılığı | 4.6/5 | Based on overall reviews | | Özellikler | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Tavsiye edilme olasılığı) | ## Satıcı hakkında - **Şirket**: Whatfix - **Location**: San Jose, ABD - **Founded**: 2013 ## Commercial Context - **Pricing model**: (Free version available) (Ücretsiz Deneme) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Deployment & Platforms**: Cloud, SaaS, Web tabanlı, Mac (Masaüstü), Windows (Masaüstü), Linux (Masaüstü), Windows (On-Premise), Linux (On-Premise), Chromebook (Masaüstü), Android (Mobil), iPhone (Mobil), iPad (Mobil) - **Supported Languages**: Almanca, Arapça, Bulgarca, Danca, Endonezce, Fransızca, Geleneksel Çince, Japonca, Katalanca, Korece, Letonca, Litvanca, Macarca, Malayca, Norveççe, Portekizce, Rumence, Rusça, Slovakça, Slovence, Sırpça, Sırpça, Tayca, Ukraynaca, Vietnamca, Çince, İbranice, İngilizce, İrlandaca, İspanyolca, İtalyanca, İzlandaca - **Available Countries**: Almanya, Amerika Birleşik Devletleri, Avustralya, Avusturya, Belarus, Belçika, Birleşik Arap Emirlikleri, Birleşik Krallık, Brezilya, Bulgaristan, Danimarka, Estonya, Filipinler, Finlandiya, Fransa, Güney Afrika, Hindistan, Hollanda, Hırvatistan, Japonya and 31 more ## Özellikler - Alerts/Escalation - Anket/Yoklama Yönetimi - Anketler ve Geribildirim - Asenkron Öğrenme - Bağlamsal Rehberlik - Belge Yönetimi - Bilgi Bankası Yönetimi - Bilgi Yönetimi - CRM - Destek Bileti Yönetimi - Değişiklik Planlama - Elektronik Formlar - Erişim Denetimleri/İzinleri - Etkinlik Panosu - Etkinlik İzleme - Eşzamanlı Öğrenme - Geri Bildirim Yönetimi - Görev Yönetimi - Görsel Analizler - Katılım İzleme - Kişiselleştirme - Kullanıcı Katılımı - Mobil Öğrenme - Müşteri Segmentasyonu - Olumsuz Geri Bildirim Yönetimi - Onay İş Akışı - Performans Metrikleri - Raporlama ve İstatistikler - Raporlama/Analiz - SCORM (Paylaşılabilir İçerik Nesne Referans Modeli) Uyumluluğu - Self Servis Portal - Testler/Değerlendirmeler - Third-Party Integrations - Uyarılar/Bildirimler - Uygulama İçi Eğitim - Veri Görselleştirme - Veri İçe/Dışa Aktarma - Yerleşik Kurs Yazma - Çalışan El Kitabı - Çok Kanallı Veri Toplama - Çok Kanallı İletişim - Çoklu Dil - Özelleştirilebilir Şablonlar - Öğrenme Yolları - İletişim Yönetimi - İçerik Kitaplığı - İçerik Oluşturma - İçerik Yayımlama Seçenekleri - İş Akışı Yönetimi - İş Birliği Araçları ... and 12 more features ## Integrations (24 total) - Bullhorn ATS & CRM - Confluence - Cornerstone LMS - Freshdesk - Fullstory - Google Sheets - Intercom - Jira - Microsoft Entra ID - Microsoft Excel - Microsoft Power BI - Moodle - Okta - Oracle Fusion Cloud ERP - SAP SuccessFactors HCM ... and 9 more integrations ## Support Options - E-posta/Yardım Masası - SSS/Forum - Bilgi Tabanı - Telefon Desteği - Sohbet ## Category - [Değişim Yönetimi Yazılımı](https://www.capterra.web.tr/directory/30958/change-management/software) ## İlgili Kategoriler - [Değişim Yönetimi Yazılımı](https://www.capterra.web.tr/directory/30958/change-management/software) - [İçerik Yönetimi Yazılımı](https://www.capterra.web.tr/directory/10007/content-management/software) - [Dijital Benimseme Platformu Yazılımı](https://www.capterra.web.tr/directory/31638/digital-adoption-platform/software) - [Müşteri Deneyimi Yazılımı](https://www.capterra.web.tr/directory/30671/customer-experience/software) - [Eğitim Yazılımları](https://www.capterra.web.tr/directory/10008/training/software) ## Alternatifler 1. 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[Zendesk Suite](https://www.capterra.web.tr/software/164283/zendesk) — 4.4/5 (4079 reviews) ## İncelemeler ### "Reduced our support costs by 40%" — 5.0/5 > **Mohit** | *9 Eylül 2015* | Bilgi Teknolojileri ve Hizmetleri > > **Artılar**: - Easy to use, quickly create guides in various languages - Easily convert guides to PDF, videos in few clicks - Very easy to integrate > > **Eksileri**: - Not exactly a con, but i would like it to be available for mobile also. > > We implemented whatfix inside web dashboard of Cuztomise used by top management of large FMCG, Healthcare and Services companies mostly in India and Europe. Cuztomise platform is a complete DIY platform which enables companies to swiftly make changes to workflow. We use to get a lot of calls from users in our support center asking help on making various modifications on platform. Even after having a complete FAQ and user manual, still users felt comfortable doing changes while on line with our support staff. We quickly realised that its very crucial for us to provide hand holding for our customers. Then we decided to try Whatfix . Whatfix not only allowed us to provide user handholding but instantly helped us generate lot of guides which can literally be created by anyone quickly. We have experienced 40% reduction in calls which means lot of savings on our support costs. ----- ### "Whatfix has saved me, my company and my clients countless hours of frustration by providing easily accessible support" — 5.0/5 > **Mitchell** | *18 Aralık 2017* | Bilgi Teknolojileri ve Hizmetleri | Recommendation rating: 10.0/10 > > **Artılar**: We are a software as a service company that uses Whatfix to educate our clients on how our system works. This product is great in many ways but my favorite part is the Whatfix support. My main support member, she has been assisting me since the very beginning and makes herself available almost right away if I need something today. We are a very busy company with little time to mess around implementing new processes or programs, with her help it has been incredibly easy. The support is so great that I have shown interested clients (in real time) how fast she responds via the built in messaging system... without her knowing :) - Of course she responded in less than a minute (typical). I could go on and on about our satisfaction with the level of professionalism and support this company provides. Some other things that we appreciate about Whatfix- \* Very easy to use - building new flows, alerts, popups... very user friendly \* Price is very low compared to competitors while having the same or more features (We reviewed the competitors and did demos for several months before making a decision) \* The content created using whatfix saves hours of communication explaining our software \* Content is automatically created in multiple format (pdf, powerpoint, etc) and can be exported or linked to \* Content is automatically updated across all formats when changes are made \* Whatfix is regularly creating new features for use and provides guidance on how to implement \* Setup is quick and easy \* The built in messaging system for support makes it easy to contact your success manager \* SUPPORT SUPPORT SUPPORT - I cant say it enough. If we ever run into a question, it is answered right away. No waiting days or weeks for an answer or fix... it is just solved right away. This is what Whatfix provides as standard support - absolutely amazing\! We have had several of our clients (users of the flows) interested in using Whatfix for use on their websites and internal software. ----- ### "An extra layer of our software" — 4.0/5 > **Rory** | *29 Eylül 2020* | Baskı | Recommendation rating: 7.0/10 > > **Artılar**: WhatFix makes it easy to add functionality to our software offering without the need for Development to get involved. > > **Eksileri**: The organization of content can be a bit frustrating but once you get the hang of it, it makes sense. > > We have rewritten our entire onboarding process for new clients using WhatFix as an overlay. When clients see a WhatFix element on our site they think that it is part of our program. ----- ### "Whatfix is Great\!" — 5.0/5 > **James** | *24 Şubat 2019* | Emlak | Recommendation rating: 10.0/10 > > **Artılar**: I actually enjoy making the walkthroughs with the Whatfix software, but perhaps the best thing about the software is the customer support staff, which is always at the ready to help with everything from the initial set up to maintenance. Rep, my support specialist, is always ready to answer via email or jump on a call to address any issue. Thanks, Rep\! > > **Eksileri**: While I really do have to stretch to come up with anything I don't like about Whatfix, some of the analytics functionality could be more fully fleshed out to allow me to more easily hunt down issues. But, again, that's a stretch, as Rep has been there every step of the way to make sure I am aware of how Whatfix and our app are getting along. > > We were having an issue fully onboarding users with our old help center. Whatfix's task list and guided walkthroughs have been instrumental in helping us more easily get users up to speed and accelerate their time to value with our product. Also, we have seen a decrease in support tickets and phone calls since the Whatfix implementation. And, although it's pretty early to say for sure, those users who have come on board after our Whatfix implementation have seemed much less likely to churn so far. ----- ### "WhatFix is hands down the best Field Enablement tool\!" — 5.0/5 > **Ben** | *28 Ağustos 2018* | Bilgi Teknolojileri ve Hizmetleri | Recommendation rating: 10.0/10 > > **Artılar**: Whatfix is definitely the simplest when it comes to creation and deployment of interactive walkthroughs. We got the solution to train and support our sales reps on Salesforce and it has been working like a breeze for us. The best part is its multi-formats that are instantly created along with the walkthroughs. I've previously tried out WalkMe for the walkthroughs, but I must say that Whatfix is unquestionably a better alternative. Better Product and Better Support. Shout out to WhatFix team for their awesome help and support\! > > **Eksileri**: None - WhatFix is an extremely flexible tool. It can be applied onto any web-based application and there are many ways to deploy easily. ----- Page: 1 / 4\ İleri: [Next page](https://www.capterra.web.tr/software/143008/whatfix?page=2) ## Links - [View on Capterra](https://www.capterra.web.tr/software/143008/whatfix) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data