18 yıldır işletmelerin daha iyi yazılımı
seçmesine yardımcı oluyoruz

Tidio Nedir?

Tidio, canlı sohbet ve sohbet robotlarını bir araya getirerek müşterilerinizin memnuniyetini artırmanızı sağlayan müşteri hizmetleri platformudur. Tidio sayesinde müşterileriniz, müsait olduğunuzda size gerçek zamanlı olarak ulaşabilir veya meşgul olduğunuzda sohbet robotlarından yardım alabilir.

Yapay zeka destekli sohbet robotları sizin için sipariş alabilir, müşteri sorularının %40’ına anında yanıt verebilir, müşterilerin geri bildirimlerini toplayabilir ve yanıt ve çözüm sürelerini kısaltabilir.

Kimler Tidio Kullanıyor?

Tidio, tüm iletişimlerini tek bir yerde tutmak ve görüşmelerinin bazılarını otomatikleştirmek isteyen küçük işletmeler için tasarlanmış ve oluşturulmuştur. Şu anda dünya çapında 300 binden fazla web sitesinde kullanılmaktadır.

Tidio Yazılımı - 1
Tidio Yazılımı - 2
Tidio Yazılımı - 3
Tidio Yazılımı - 4
Tidio Yazılımı - 5

Tidio konusunda emin değil misiniz? Popüler bir alternatifle karşılaştırın

Tidio

Tidio

4,7 (463)
$29,00
ay
Ücretsiz sürüm
Ücretsiz deneme
96
26
4,6 (463)
4,5 (463)
4,6 (463)
VS.
Başlangıç Fiyatı
Fiyat Seçenekleri
Özellikler
Entegrasyonlar
Kullanım Kolaylığı
Paranızın Karşılığı
Müşteri Hizmetleri
₹1.799,00
ay
Ücretsiz sürüm
Ücretsiz deneme
64
17
4,1 (112)
4,0 (112)
3,9 (112)
Yeşil puanlama çubukları, ortalama puanlama ve yorum sayısına göre en yüksek puanlanan ürünü gösterir.

Tidio ürününe diğer harika alternatifler

Freshchat
En iyi puan alan özellikler
Deşifre Metin/Sohbet Geçmişi
Gerçek Zamanlı Tüketiciyle Yüz Yüze Sohbet
Mobil Erişim
Wix
En iyi puan alan özellikler
For Small Businesses
Web Sitesi Yönetimi
Website Hosting
Userlike
En iyi puan alan özellikler
Canlı Sohbet
Dosya Paylaşımı
Gerçek Zamanlı Tüketiciyle Yüz Yüze Sohbet
Lucky Orange
En iyi puan alan özellikler
Etkinlik İzleme
Isı Haritaları
Web Siteleri İçin
Freshdesk
En iyi puan alan özellikler
Bilet Yönetimi
Destek Bileti Yönetimi
Gerçek Zamanlı Tüketiciyle Yüz Yüze Sohbet
Zoho SalesIQ
En iyi puan alan özellikler
Deşifre Metin/Sohbet Geçmişi
Gerçek Zamanlı Tüketiciyle Yüz Yüze Sohbet
Sohbet/Mesajlaşma
LiveChat
En iyi puan alan özellikler
Canlı Sohbet
Gerçek Zamanlı Tüketiciyle Yüz Yüze Sohbet
Mobil Erişim
Zendesk Suite
En iyi puan alan özellikler
Bilet Yönetimi
Destek Bileti Yönetimi
Real-Time Notifications

Tidio için incelemeler

Ortalama puan

Toplam
4,7
Kullanım Kolaylığı
4,6
Müşteri Hizmetleri
4,6
Özellikler
4,6
Paranızın Karşılığı
4,5

Şirket büyüklüğüne göre incelemeler (çalışan sayısı)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Puan bazında değerlendirmeleri bul

5
79%
4
17%
3
3%
2
0%
1
1%
Steven
Steven
ABD dahilindeki system technique
Doğrulanmış LinkedIn Kullanıcısı
Yönetim Danışmanlığı, 5.001–10.000 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

Quick response to the customer

4,0 5 ay önce

Yorumlar: Sometimes when customers communicated through chat, they had to wait the time that the flow of conversations at the time required to be attended to. Since Tidio was implemented, they do not have to wait because the answers are automatic and are understandable, giving a solution to the question

Artılar:

It has been a fabulous tool to be able to resolve customer queries through live chat much faster, many times without the need to transfer to an advisor. Frequently asked questions that are easy to answer are done by the AI, which reduces the flow of conversations. It helps improve the productivity of operators by being able to focus on more special cases that require more attention

Eksileri:

No, there is nothing to dislike about Tidio, the whole process has been fabulous, which benefits the company

Sydney
Sydney
ABD dahilindeki Information Technology Engineer
Doğrulanmış LinkedIn Kullanıcısı
Bilgi Teknolojileri ve Hizmetleri, 10.000+ Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

A Catalyst for AI-driven Customer Service and Support.

5,0 5 ay önce

Yorumlar: It is possible to convert our web visitors/leads into more loyal customers with Tidio.I'm impressed with the way Tidio integrates well with multiple tools that I'm already using in our organization.

Artılar:

It is simple to communicate and engage with our web visitors and customers through live chat.It offers 24/7 customer support.It is possible to respond to our customers inquiries with Tidio AI Chatbot.It is possible to solve our customers problems faster with Tidio.

Eksileri:

Tidio provides excellent customer support and services hence I have nothing to complain about.

Hannah
BK dahilindeki Consult
Pazarlama ve Reklamcılık, Serbest Meslek
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

Live chat handy low cost tool for sme’s

3,0 geçen yıl

Yorumlar: 8 out of 10 considering it’s price point

Artılar:

The free model, the option to set up automated flows

Eksileri:

Complex set up on Logier flow sequencing

Joseph
ABD dahilindeki Information Technology Specialist
İnşaat, 201–500 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

A Comprehensive Help Desk,Customer Service and Chatbot Tool.

5,0 9 ay önce

Yorumlar: Tidio increases out customers satisfaction.Again, Tidio automates and streamlines customer services operations.

Artılar:

Tidio offers excellent customer support with live chat.It is AI Chatbot feature to respond quickly to our customers queries.It is simple to communicate and engage with our customers via live chats.Tidio also offers help desk services.

Eksileri:

I haven't encountered any drawback with Tidio because it meets our customer services needs.

Dan
ABD dahilindeki ICT Support Technician
Bilgi Teknolojileri ve Hizmetleri, 201–500 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

My remarkable experience with Tidio.An ideal and formidable Customer Service and Help Desk Tool.

5,0 9 ay önce

Yorumlar: Tidio streamlines and automates customer service operations in real-time.

Artılar:

With Tidio, I can easily connect, communicate and engage with our customers using live chat widget.It is fast to respond to our customers questions with Tidio thus increasing customer satisfaction.Tidio provides great customer support 24/7.

Eksileri:

I haven't experienced any drawbacks with Tidio since it suits best my needs.

Margaret
ABD dahilindeki Owner
E-öğrenme, 2–10 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

The Tideo Chat Experience

4,0 5 ay önce

Yorumlar: It was good because I synced it to my computer, phone and tablet. I set it to notify me with a ding, so that in most circumstances I would know if someone needed assistance. It isn't an AI chat experience that answers general questions, so emails are used to communicate for all basic information as well as more detailed info.

Artılar:

It helped me to communicate with my customers when I wasn't able to be online.

Eksileri:

It is a little difficult to use at first. The learning curve was lengthy for me. Also, I had computer security problems because I was using it with Wordpress and I didn't have a good security running. If using with Wordpress, security must be good and kept up to date. I later found a good free system that solved my problems.

Lydia
Uganda dahilindeki Teacher
Perakende, 2–10 Çalışan
Yazılımın kullanım amacı: 6-12 ay
Değerlendirici Kaynağı

Tidio is smart in customer support

5,0 6 ay önce

Yorumlar: Helps me respond to customers who contact us with questions

Artılar:

Easy to install on any website even when you do not have technical knowledge by using the html code snippets

Eksileri:

Pricing to remove branding is still too expensive

Pedro
Pedro
Portekiz dahilindeki CEO
Doğrulanmış LinkedIn Kullanıcısı
Bilgi Teknolojileri ve Hizmetleri, 2–10 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

A very stable and complete chat platform

5,0 geçen yıl

Artılar:

It's definitely easy to use and the way a novice user can quickly learn how to setup a chat and even a chatbot it's amazing. We just have to point our customers to Tidio and they do nearly everything themselves.

Eksileri:

Prices could eventually be a little bit nicer or the options included in a basic plan could be a little bit better. Other than that, I think there's not much to say.

Tigaiza
Uganda dahilindeki Research Assistant
Araştırma, Serbest Meslek
Yazılımın kullanım amacı: 1-5 ay
Değerlendirici Kaynağı

Easy and faster in resolving issues

5,0 6 ay önce

Yorumlar: I use the tool to offer chat on my personal smaller website

Artılar:

The interface and Lyro AI solves questions faster and accurately

Eksileri:

Pricing of the solution as the tool is too expensive to use

Bahat
Uganda dahilindeki Web developer
Bilgisayar Yazılımı, Serbest Meslek
Yazılımın kullanım amacı: 1-5 ay
Değerlendirici Kaynağı

Cheap live chat software

5,0 6 ay önce

Yorumlar: I use Tidio on a small scale to respond to customer's questions through live chat

Artılar:

AI and chatbots are so easier to use to offer auto-responses to customers using intent data and the quick phrases make responding to questions more easier

Eksileri:

Sometimes the notification would failt to pop up making me miss chats in real time

Marianela
Marianela
Panama dahilindeki Water Treatment and Environmental Management Consultant
Doğrulanmış LinkedIn Kullanıcısı
Kimyasal Maddeler, 51–200 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

Tidio, an interactive platform aimed at increasing the service process and increasing sales.

5,0 2 yıl önce

Yorumlar: Tidio is an efficient and stable platform, it has analytical tools to understand the behavior of our customers and make constant improvements in our service processes, on the other hand, it integrates with third parties to increase the experience with customers and within our organization. It records visitor history and makes it easy for us to follow up to convert leads into customers, and in general, makes the job of customer service agents a lot easier.There is no doubt that TIDIO's live chat software empowers interaction effectively and offers the fastest and easiest way to help our website visitors.

Artılar:

The Tidio implementation process is simple and fast, and after a quick installation, we can start interacting in real-time with our leads and clients or offline. The widget to interact offline indicates to the user that there is no service agent at this time and the offline status is distinguished with a brief note so that our customers know that they can contact us with a form that will allow us to serve them as soon as possible. brevity.With Tidio, the offline email notification option is very useful as it allows us to receive queries from our website visitors directly in our email. And in the event that we are online, we can receive automatic notifications about new chats, new messages, and data about visitors who enter our website.

Eksileri:

Tidio is a very stable and efficient platform when it comes to registering and providing a service process in real-time or offline in a web environment, for small and medium-sized companies. In general, it provides all the mechanisms to monitor for continuous improvement. It also favors analytics-based tracking, which is really the biggest advantage of using this type of platform and as long as we're not talking about large corporations, Tidio will be able to cover all our needs.

Cruz
ABD dahilindeki Vice President
E-öğrenme, 11–50 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

One of the best "bang for your buck" chatbot options

5,0 2 yıl önce

Artılar:

Having full control of how your chatbot interacts with customers is huge. The application is very simple to use, even for a non-technical person. The integration with adding it to your website is very straightforward and quick (coding ability required). This has been an excellent tool in our arsenal to increase sales.

Eksileri:

At this time, we have tried to implement the automated response feature at least once, which was when it was first offered. It didn't work the way I expected it to or maybe the data we had did not produce any results that would benefit us. I have not gone back to try it again but perhaps it should be revisited. The website and mobile application (phone: Samsung S21 ultra) are extremely slow to load up at times. I almost can't use the mobile application, which is irritating.

Frank
Uganda dahilindeki Area sales manager
Yiyecek ve İçecek, 10.000+ Çalışan
Yazılımın kullanım amacı: 1-5 ay
Değerlendirici Kaynağı

easy to open up a chat with someone

5,0 geçen yıl

Artılar:

Software is easy to open a chat with client in the application, it is easy to install on the website

Eksileri:

the tool is easy for me and have no issue with this for now

Sharon
Almanya dahilindeki Quality Analyst
Dinlence, Seyahat ve Turizm, 10.000+ Çalışan
Yazılımın kullanım amacı: 1-5 ay
Değerlendirici Kaynağı

Has canned resposes

5,0 geçen yıl

Artılar:

Tidio has canned responses that makes it easy for us to respond to clients with saved responses

Eksileri:

I have not seen any issue with the software now, it is good

Mwiraguzu
Uganda dahilindeki Content creator
Yayın Aracı, 11–50 Çalışan
Yazılımın kullanım amacı: 1-5 ay
Değerlendirici Kaynağı

canned responses makes it easy

5,0 geçen yıl

Artılar:

The interface is clean enough, they have canned responses that makes it easy for me to respond to questions

Eksileri:

Pricing is high where you even pay to remove branding on the software

Kenneth
Uganda dahilindeki Communication Professional
Yayın Aracı, 51–200 Çalışan
Yazılımın kullanım amacı: 1-5 ay
Değerlendirici Kaynağı

Tidio simplifies my working remotely

5,0 2 yıl önce

Yorumlar: I use the Tidio social medial integrations to respond to questions from clients online and the live chat to resolve their cases on time

Artılar:

Tidio has unique features like canned responses that help me respond to clients faster than normal, as well the live typing context also helps me realize the client's issue faster for quicker responses. Overall, Tidio has fair pricing compared to other live chat software tool

Eksileri:

The mobile application does not sync up well with the desktop application and the mobile application, consumes a lot of phone battery much as you can optimize, it requires running in the background which drains a lot of battery

Sèmassa
Benin dahilindeki Chief marketing and strategy
Emlak, 11–50 Çalışan
Yazılımın kullanım amacı: Ücretsiz Deneme
Değerlendirici Kaynağı

Best customer chat app

5,0 2 yıl önce

Yorumlar: Tidio is helping my company to make client prospection very easy.

Artılar:

This software is very easy to use. At the same time, it's features at so complete.

Eksileri:

At my point of view this Tidio is full features. Nice

Tardzenyuy
Kamerun dahilindeki Research consultant
Eğitim Yönetimi, 11–50 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

The cheapest and reliable chat bot

5,0 2 yıl önce

Yorumlar: It was good, i like the platfrom

Artılar:

Cheap and reliableNo downtimeGood customer support

Eksileri:

Very few chat limit for a standard package

Doğrulanmış Yorumcu
Doğrulanmış LinkedIn Kullanıcısı
Elektrik/Elektronik Üretimi, 201–500 Çalışan
Yazılımın kullanım amacı: Ücretsiz Deneme
Değerlendirici Kaynağı

Tidio Chat Testing Review

4,0 2 yıl önce

Yorumlar: Overall Tidio is one of the finalist tools we shortlisted to go ahead, but it lost in a few specs and prices. if you want a free chat tool for your website you can go with it and for getting extra features and support you can upgrade.

Artılar:

Easy to set up is the best part I liked with Tidio, 2nd its chat prompt, and 3rd is its chat widget look.

Eksileri:

The only thing i dislike is of its price it sometimes feels high-paid software.

Kutosi Ivan
Uganda dahilindeki software engineer
Bilgisayar Yazılımı, 11–50 Çalışan
Yazılımın kullanım amacı: 1-5 ay
Değerlendirici Kaynağı

best live chat alternative

5,0 2 yıl önce

Artılar:

Tidio is fast due to canned responses while chatting with clients, live typing insights are super real magic

Eksileri:

The software does not have the ticketing system and knowledgebase

Ugo
Fransa dahilindeki Directeur
Etkinlik Hizmetleri, 2–10 Çalışan
Yazılımın kullanım amacı: 1-5 ay
Değerlendirici Kaynağı

Outdoormix Festival review

4,0 2 yıl önce

Yorumlar: Very good, easy to install and use for me and all my team. It's really benefict to be reactive on customer asks and they feel it.

Artılar:

The fact to easely synchronise all my chat and asks from customer between messenger, instagram and my 2 website.

Eksileri:

The fact to be quickly over the chatbot limit and the differnt price option doesn't really correspond to my needs.

Nayef
Türkiye dahilindeki Ceo
Online Medya, 2–10 Çalışan
Yazılımın kullanım amacı: 1-5 ay
Değerlendirici Kaynağı

Recommended for every e-commerce store

5,0 2 yıl önce

Yorumlar: Recommended for every website especially the E-commerce stores

Artılar:

Easy to use with very good UX/UIProfessional and helpful Supportthe sync and connection between the social media accounts is really good

Eksileri:

more plans for starters or the small businesses to mix the live chat and chatbots in the same plan

Domenic
Uganda dahilindeki Data Analyst
Kâr Amacı Gütmeyen Kuruluş Yönetimi, 51–200 Çalışan
Yazılımın kullanım amacı: Ücretsiz Deneme
Değerlendirici Kaynağı

Integrated chat AI

5,0 2 yıl önce

Artılar:

Seamless integration with other work tools such as Google Analytics is very impressive and handy.

Eksileri:

It seems not to integrate well with Microsoft Applications which are widely spread in the formal sector.

Ashley
ABD dahilindeki Office Administrator
İnşaat, 11–50 Çalışan
Yazılımın kullanım amacı: Ücretsiz Deneme
Değerlendirici Kaynağı

Chat Bot/Live Chat

5,0 2 yıl önce

Yorumlar: So far its been great

Artılar:

As we continue to use this software I fell it will really help improve how we communicate with potential customers. We see more and more clients who want to text or chat instead of call on the phone.

Eksileri:

I personally did not implement this product on our website, I outsourced this service to our advertising company.

Manash
Manash
Hindistan dahilindeki Tidio Review
Doğrulanmış LinkedIn Kullanıcısı
Tasarım, Serbest Meslek
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Tidio Review

5,0 2 yıl önce

Yorumlar: Good

Artılar:

I like the most this software because it's free and easy to use. If you are a single user who manages their software himself then it is a good software to start.

Eksileri:

If you want to use their chatbot then it is so costly.