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Tidio
Tidio Nedir?
Tidio, canlı sohbet ve sohbet robotlarını bir araya getirerek müşterilerinizin memnuniyetini artırmanızı sağlayan müşteri hizmetleri platformudur. Tidio sayesinde müşterileriniz, müsait olduğunuzda size gerçek zamanlı olarak ulaşabilir veya meşgul olduğunuzda sohbet robotlarından yardım alabilir.
Yapay zeka destekli sohbet robotları sizin için sipariş alabilir, müşteri sorularının %40’ına anında yanıt verebilir, müşterilerin geri bildirimlerini toplayabilir ve yanıt ve çözüm sürelerini kısaltabilir.
Kimler Tidio Kullanıyor?
Tidio, tüm iletişimlerini tek bir yerde tutmak ve görüşmelerinin bazılarını otomatikleştirmek isteyen küçük işletmeler için tasarlanmış ve oluşturulmuştur. Şu anda dünya çapında 300 binden fazla web sitesinde kullanılmaktadır.
Tidio konusunda emin değil misiniz?
Popüler bir alternatifle karşılaştırın

Tidio
Tidio için incelemeler

Quick response to the customer
Yorumlar: Sometimes when customers communicated through chat, they had to wait the time that the flow of conversations at the time required to be attended to. Since Tidio was implemented, they do not have to wait because the answers are automatic and are understandable, giving a solution to the question
Artılar:
It has been a fabulous tool to be able to resolve customer queries through live chat much faster, many times without the need to transfer to an advisor. Frequently asked questions that are easy to answer are done by the AI, which reduces the flow of conversations. It helps improve the productivity of operators by being able to focus on more special cases that require more attention
Eksileri:
No, there is nothing to dislike about Tidio, the whole process has been fabulous, which benefits the company

A Catalyst for AI-driven Customer Service and Support.
Yorumlar: It is possible to convert our web visitors/leads into more loyal customers with Tidio.I'm impressed with the way Tidio integrates well with multiple tools that I'm already using in our organization.
Artılar:
It is simple to communicate and engage with our web visitors and customers through live chat.It offers 24/7 customer support.It is possible to respond to our customers inquiries with Tidio AI Chatbot.It is possible to solve our customers problems faster with Tidio.
Eksileri:
Tidio provides excellent customer support and services hence I have nothing to complain about.
Live chat handy low cost tool for sme’s
Yorumlar: 8 out of 10 considering it’s price point
Artılar:
The free model, the option to set up automated flows
Eksileri:
Complex set up on Logier flow sequencing
A Comprehensive Help Desk,Customer Service and Chatbot Tool.
Yorumlar: Tidio increases out customers satisfaction.Again, Tidio automates and streamlines customer services operations.
Artılar:
Tidio offers excellent customer support with live chat.It is AI Chatbot feature to respond quickly to our customers queries.It is simple to communicate and engage with our customers via live chats.Tidio also offers help desk services.
Eksileri:
I haven't encountered any drawback with Tidio because it meets our customer services needs.
My remarkable experience with Tidio.An ideal and formidable Customer Service and Help Desk Tool.
Yorumlar: Tidio streamlines and automates customer service operations in real-time.
Artılar:
With Tidio, I can easily connect, communicate and engage with our customers using live chat widget.It is fast to respond to our customers questions with Tidio thus increasing customer satisfaction.Tidio provides great customer support 24/7.
Eksileri:
I haven't experienced any drawbacks with Tidio since it suits best my needs.
The Tideo Chat Experience
Yorumlar: It was good because I synced it to my computer, phone and tablet. I set it to notify me with a ding, so that in most circumstances I would know if someone needed assistance. It isn't an AI chat experience that answers general questions, so emails are used to communicate for all basic information as well as more detailed info.
Artılar:
It helped me to communicate with my customers when I wasn't able to be online.
Eksileri:
It is a little difficult to use at first. The learning curve was lengthy for me. Also, I had computer security problems because I was using it with Wordpress and I didn't have a good security running. If using with Wordpress, security must be good and kept up to date. I later found a good free system that solved my problems.
Tidio is smart in customer support
Yorumlar: Helps me respond to customers who contact us with questions
Artılar:
Easy to install on any website even when you do not have technical knowledge by using the html code snippets
Eksileri:
Pricing to remove branding is still too expensive

A very stable and complete chat platform
Artılar:
It's definitely easy to use and the way a novice user can quickly learn how to setup a chat and even a chatbot it's amazing. We just have to point our customers to Tidio and they do nearly everything themselves.
Eksileri:
Prices could eventually be a little bit nicer or the options included in a basic plan could be a little bit better. Other than that, I think there's not much to say.
Easy and faster in resolving issues
Yorumlar: I use the tool to offer chat on my personal smaller website
Artılar:
The interface and Lyro AI solves questions faster and accurately
Eksileri:
Pricing of the solution as the tool is too expensive to use
Cheap live chat software
Yorumlar: I use Tidio on a small scale to respond to customer's questions through live chat
Artılar:
AI and chatbots are so easier to use to offer auto-responses to customers using intent data and the quick phrases make responding to questions more easier
Eksileri:
Sometimes the notification would failt to pop up making me miss chats in real time

Tidio, an interactive platform aimed at increasing the service process and increasing sales.
Yorumlar: Tidio is an efficient and stable platform, it has analytical tools to understand the behavior of our customers and make constant improvements in our service processes, on the other hand, it integrates with third parties to increase the experience with customers and within our organization. It records visitor history and makes it easy for us to follow up to convert leads into customers, and in general, makes the job of customer service agents a lot easier.There is no doubt that TIDIO's live chat software empowers interaction effectively and offers the fastest and easiest way to help our website visitors.
Artılar:
The Tidio implementation process is simple and fast, and after a quick installation, we can start interacting in real-time with our leads and clients or offline. The widget to interact offline indicates to the user that there is no service agent at this time and the offline status is distinguished with a brief note so that our customers know that they can contact us with a form that will allow us to serve them as soon as possible. brevity.With Tidio, the offline email notification option is very useful as it allows us to receive queries from our website visitors directly in our email. And in the event that we are online, we can receive automatic notifications about new chats, new messages, and data about visitors who enter our website.
Eksileri:
Tidio is a very stable and efficient platform when it comes to registering and providing a service process in real-time or offline in a web environment, for small and medium-sized companies. In general, it provides all the mechanisms to monitor for continuous improvement. It also favors analytics-based tracking, which is really the biggest advantage of using this type of platform and as long as we're not talking about large corporations, Tidio will be able to cover all our needs.
One of the best "bang for your buck" chatbot options
Artılar:
Having full control of how your chatbot interacts with customers is huge. The application is very simple to use, even for a non-technical person. The integration with adding it to your website is very straightforward and quick (coding ability required). This has been an excellent tool in our arsenal to increase sales.
Eksileri:
At this time, we have tried to implement the automated response feature at least once, which was when it was first offered. It didn't work the way I expected it to or maybe the data we had did not produce any results that would benefit us. I have not gone back to try it again but perhaps it should be revisited. The website and mobile application (phone: Samsung S21 ultra) are extremely slow to load up at times. I almost can't use the mobile application, which is irritating.
easy to open up a chat with someone
Artılar:
Software is easy to open a chat with client in the application, it is easy to install on the website
Eksileri:
the tool is easy for me and have no issue with this for now
Has canned resposes
Artılar:
Tidio has canned responses that makes it easy for us to respond to clients with saved responses
Eksileri:
I have not seen any issue with the software now, it is good
canned responses makes it easy
Artılar:
The interface is clean enough, they have canned responses that makes it easy for me to respond to questions
Eksileri:
Pricing is high where you even pay to remove branding on the software
Tidio simplifies my working remotely
Yorumlar: I use the Tidio social medial integrations to respond to questions from clients online and the live chat to resolve their cases on time
Artılar:
Tidio has unique features like canned responses that help me respond to clients faster than normal, as well the live typing context also helps me realize the client's issue faster for quicker responses. Overall, Tidio has fair pricing compared to other live chat software tool
Eksileri:
The mobile application does not sync up well with the desktop application and the mobile application, consumes a lot of phone battery much as you can optimize, it requires running in the background which drains a lot of battery
Best customer chat app
Yorumlar: Tidio is helping my company to make client prospection very easy.
Artılar:
This software is very easy to use. At the same time, it's features at so complete.
Eksileri:
At my point of view this Tidio is full features. Nice
The cheapest and reliable chat bot
Yorumlar: It was good, i like the platfrom
Artılar:
Cheap and reliableNo downtimeGood customer support
Eksileri:
Very few chat limit for a standard package
Tidio Chat Testing Review
Yorumlar: Overall Tidio is one of the finalist tools we shortlisted to go ahead, but it lost in a few specs and prices. if you want a free chat tool for your website you can go with it and for getting extra features and support you can upgrade.
Artılar:
Easy to set up is the best part I liked with Tidio, 2nd its chat prompt, and 3rd is its chat widget look.
Eksileri:
The only thing i dislike is of its price it sometimes feels high-paid software.
best live chat alternative
Artılar:
Tidio is fast due to canned responses while chatting with clients, live typing insights are super real magic
Eksileri:
The software does not have the ticketing system and knowledgebase
Outdoormix Festival review
Yorumlar: Very good, easy to install and use for me and all my team. It's really benefict to be reactive on customer asks and they feel it.
Artılar:
The fact to easely synchronise all my chat and asks from customer between messenger, instagram and my 2 website.
Eksileri:
The fact to be quickly over the chatbot limit and the differnt price option doesn't really correspond to my needs.
Recommended for every e-commerce store
Yorumlar: Recommended for every website especially the E-commerce stores
Artılar:
Easy to use with very good UX/UIProfessional and helpful Supportthe sync and connection between the social media accounts is really good
Eksileri:
more plans for starters or the small businesses to mix the live chat and chatbots in the same plan
Integrated chat AI
Artılar:
Seamless integration with other work tools such as Google Analytics is very impressive and handy.
Eksileri:
It seems not to integrate well with Microsoft Applications which are widely spread in the formal sector.
Chat Bot/Live Chat
Yorumlar: So far its been great
Artılar:
As we continue to use this software I fell it will really help improve how we communicate with potential customers. We see more and more clients who want to text or chat instead of call on the phone.
Eksileri:
I personally did not implement this product on our website, I outsourced this service to our advertising company.

Tidio Review
Yorumlar: Good
Artılar:
I like the most this software because it's free and easy to use. If you are a single user who manages their software himself then it is a good software to start.
Eksileri:
If you want to use their chatbot then it is so costly.