--- description: Tidio, avantajlarını ve dezavantajlarını keşfedin, ürün özelliklerini ve fiyatını öğrenin, kullanıcı yorumlarını ve incelemelerini okuyun. - Capterra Türkiye image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Tidio Yorumları, Özellikleri ve Fiyatı - Capterra Türkiye --- Breadcrumb: [Ev](/) > [Müşteri Memnuniyeti Yazılımı](/directory/30541/customer-satisfaction/software) > [Tidio](/software/144040/tidio-chat) # Tidio Canonical: https://www.capterra.web.tr/software/144040/tidio-chat Page: 1 / 25\ İleri: [Next page](https://www.capterra.web.tr/software/144040/tidio-chat?page=2) > Tidio, üstün müşteri desteği sunmanızı ve canlı sohbet ve sohbet robotlarıyla satış üretmenizi sağlayan bir müşteri hizmetleri platformudur. > > Verdict: Rated **4.7/5** by 590 users. Top-rated for **Tavsiye edilme olasılığı**. ----- ## Overview ### Kimler Tidio Kullanıyor? Tidio, tüm iletişimlerini tek bir yerde tutmak ve görüşmelerinin bazılarını otomatikleştirmek isteyen küçük işletmeler için tasarlanmış ve oluşturulmuştur. Şu anda dünya çapında 300 binden fazla web sitesinde kullanılmaktadır. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Toplam** | **4.7/5** | 590 İncelemeler | | Kullanım Kolaylığı | 4.7/5 | Based on overall reviews | | Müşteri Desteği | 4.6/5 | Based on overall reviews | | Paranızın Karşılığı | 4.5/5 | Based on overall reviews | | Özellikler | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Tavsiye edilme olasılığı) | ## Satıcı hakkında - **Şirket**: Tidio - **Location**: London, BK - **Founded**: 2013 ## Commercial Context - **Başlangıç Fiyatı**: $0,00 - **Pricing model**: (Free version available) (Ücretsiz Deneme) - **Target Audience**: Serbest Meslek, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Deployment & Platforms**: Cloud, SaaS, Web tabanlı, Mac (Masaüstü), Windows (Masaüstü), Linux (Masaüstü), Android (Mobil), iPhone (Mobil), iPad (Mobil) - **Supported Languages**: Almanca, Arapça, Avrupa Portekizcesi, Brezilya Portekizcesi, Danca, Felemenkçe, Fransızca, Geleneksel Çince, Hintçe, Japonca, Korece, Lehçe, Portekizce, Rumence, Rusça, Türkçe, Çince, İbranice, İngilizce, İspanyolca, İsveççe, İtalyanca - **Available Countries**: ABD Virjin Adaları, Afganistan, Almanya, Amerika Birleşik Devletleri, Amerikan Samoası, Andorra, Angola, Anguilla, Antigua ve Barbuda, Arjantin, Arnavutluk, Aruba, Avustralya, Avusturya, Azerbaycan, Bahamalar, Bahreyn, Bangladeş, Barbados, Belize and 202 more ## Özellikler - Aktarımlar/Yönlendirme - Anket/Yoklama Yönetimi - Anketler ve Geribildirim - Bilgi Bankası Yönetimi - CRM - CSAT Müşteri Memnuniyeti Anketi Yapısı - Canlı Sohbet - Deşifre Metin/Sohbet Geçmişi - Dil Algılama - Doğal Dil İşleme - Duygu Analizi - E-posta Yönetimi - Etkileşim İzleme - Gelen Kutusu Yönetimi - Geri Bildirim Yönetimi - Gerçek Zamanlı Tüketiciyle Yüz Yüze Sohbet - Görsel Analizler - Katılım İzleme - Kişi Yönetimi - Konuşma Zekası - Mobil Erişim - Müşteri Adayı Yeterliliği - Müşteri Adayı Yönetimi - Müşteri Deneyimi Yönetimi - Müşteri Desteği - Müşteri Geçmişi - Müşteri Veri Tabanı - NPS Anketi Yapısı - Otomatik Yanıtlar - Otomatik Yönlendirme - Proaktif Sohbet - Satış Aktivite Yönetimi - Sohbet Robotu - Sohbet/Mesajlaşma - Sorun İzleme - Süreç/İş Akışı Otomasyonu - Task Automation - Veri Görselleştirme - Veri Güvenliği - Veri İçe/Dışa Aktarma - Yapay Zeka/Makine Öğrenmesi - Çok Kanallı Veri Toplama - Çok Kanallı İletişim - Çoklu Dil - Önceden Yapılandırılmış Bot - Öncelik Belirleme - Özelleştirilebilir Formlar - Özelleştirilebilir Markalama - Özelleştirilebilir Şablonlar - Şikayet İzleme ... and 29 more features ## Integrations (45 total) - Adobe Commerce - Agile CRM - BigCommerce - Brevo - Campaign Monitor by Marigold - Capsule - Drupal - Ecwid - FreshBooks - GetResponse - Google Analytics 360 - Highrise - HubSpot CRM - Insightly - Instagram ... and 30 more integrations ## Support Options - E-posta/Yardım Masası - SSS/Forum - Bilgi Tabanı - 7/24 (Canlı yardım) - Sohbet ## Category - [Müşteri Memnuniyeti Yazılımı](https://www.capterra.web.tr/directory/30541/customer-satisfaction/software) ## İlgili Kategoriler - [Müşteri Memnuniyeti Yazılımı](https://www.capterra.web.tr/directory/30541/customer-satisfaction/software) - [Canlı Sohbet Sistemi](https://www.capterra.web.tr/directory/30797/live-chat/software) - [Satış Gücü Otomasyonu](https://www.capterra.web.tr/directory/12/sales-force-automation/software) - [Yapay Zeka Yazılımı](https://www.capterra.web.tr/directory/30938/artificial-intelligence/software) - [Müşteri Destek Yazılımı](https://www.capterra.web.tr/directory/32315/customer-support/software) ## Alternatifler 1. [Bitrix24](https://www.capterra.web.tr/software/113540/bitrix24) — 4.2/5 (991 reviews) 2. [LiveChat](https://www.capterra.web.tr/software/62194/livechat) — 4.6/5 (1723 reviews) 3. [LiveAgent](https://www.capterra.web.tr/software/102188/liveagent) — 4.7/5 (1783 reviews) 4. [Zendesk Suite](https://www.capterra.web.tr/software/164283/zendesk) — 4.4/5 (4079 reviews) 5. [Freshdesk](https://www.capterra.web.tr/software/124981/freshdesk) — 4.5/5 (3434 reviews) ## İncelemeler ### "Great UI with great chatbot automation" — 5.0/5 > **Utku** | *16 Haziran 2025* | İnternet | Recommendation rating: 10.0/10 > > **Artılar**: Tidio has a great user friendly interface both for storefront and admin. We are able to design our own bots and we use AI for our autonomous replies. > > **Eksileri**: Price is a little bit high for Turkey standards. Pricing must vary according to countries and their economical states :) ----- ### "Simple and effective" — 5.0/5 > **Furkan** | *26 Mayıs 2025* | Bilgi Teknolojileri ve Hizmetleri | Recommendation rating: 10.0/10 > > **Artılar**: Easy to install, looks clean on my website. The chatbot and automation flows allowed me to gather emails without responding to every single message... > > **Eksileri**: Some settings need a bit of learning at first, but support articles helped. They were easy to understand and useful. > > I’m a website owner with a one-man show and the Tidio Chat made my customers happier – that makes me happy\! It is slick, it works well with my tools, and it’s a time saver. ----- ### "Powerful tool for sales and service" — 5.0/5 > **Guillermo** | *26 Mayıs 2025* | Yenilenebilir Ürünler ve Çevre | Recommendation rating: 10.0/10 > > **Artılar**: Easy to use, simple to install, friendly app and interfase, the new Lyro works very well and the training is simple enough to get on production very fast, even while you are still training the agent to give more and better answers > > **Eksileri**: Whish the trial period was a little longer, it takes a few days to get a handle of the configurations, not enough time to evaluate results in production > > The visual interfase is great for configuration, once you get around the how it works and what each element is for (takes a while but becomes handy to be able to see your flow diagramed). Still working around the clock to test the configuration in my site ----- ### "Automation all in one place, For Marketing Guys, Who doesn't Know Code" — 5.0/5 > **CESAR ALBERTO** | *30 Haziran 2025* | Otomotiv | Recommendation rating: 10.0/10 > > **Artılar**: What I liked the most of Tidio is it's Flexibility and intuitive website that allows you to automation all in one place, for example with an eassy flow I create, I automate, My whatsapp business, Instagram and Facebook's buisines, All in one place, The best part without knowing code > > **Eksileri**: The lack of more automatization opcions in Whatsapp, Specially the lack of LYRO AI AGENT in whatsapp, because in Mexico most of my clients use Whatsapp more than the widget on the website, And for my buyer persona it's critical to have more automatation options in whatsapp both in Flows, like with the Integratio of LYRO IA AGENT on whatsapp. > > I really like, even though the details I mention before, for normal use, between basic and intermate automation, Tidio really make it very well specially in the simplicity, intuitive and easy to use without code, because for a marketing guy who doesn't know code, but want to automate it's social media, Tidio is the right tool to use. ----- ### "Lied to my face" — 1.0/5 > **Calvin** | *4 Kasım 2025* | Pazarlama ve Reklamcılık | Recommendation rating: 0.0/10 > > **Artılar**: Tidio’s chatbot system is easy to set up and very user-friendly. The interface is clean, and the templates make it simple to get started even if you’re new to automation or chatbots. It integrates smoothly with websites, email, and calendar tools, and overall the software itself works as advertised. From a product standpoint, it’s reliable and flexible for small businesses that want to automate customer responses or appointment booking. I also liked that it has several features included without requiring a developer to get it running quickly. > > **Eksileri**: Unfortunately, communication and support were a major disappointment. After joining the Tidio Partner Program, I was told that my account would be upgraded, but after several follow-ups, no one ever responded. The product is solid, but the partner communication and support process were extremely poor. It’s frustrating to be invited to participate in a partnership program, make time for meetings, and then be completely ignored afterward. Good software loses its value when the people behind it don’t follow through on promises or maintain proper communication. That was the worst part of my experience. > > My overall experience with Tidio started off very positive — the product itself is well-designed, easy to install, and offers a range of features that can help small businesses save time through automation. The chatbot builder and integrations worked smoothly, and I initially felt confident recommending it to others. However, after joining the Tidio Partner Program, the experience shifted. I was promised a free upgrade to help promote the product, but after multiple follow-ups, I never received a reply from the partner or support team. The lack of communication and accountability left a bad impression. Good technology needs consistent, trustworthy human support behind it. I’ve since decided to move on, but I hope Tidio improves how they communicate with their partners and customers in the future. ----- Page: 1 / 25\ İleri: [Next page](https://www.capterra.web.tr/software/144040/tidio-chat?page=2) ## Links - [View on Capterra](https://www.capterra.web.tr/software/144040/tidio-chat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data