ConnectWise Control

ConnectWise Control

5 / 5 418 reviews

Who Uses This Software?

IT Professionals

Average Ratings

418 reviews
  • 5 / 5
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service
  • 4.5 / 5
  • 4.5 / 5
    Value for Money

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
  • Training
    In Person
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • ConnectWise

About This Software

ConnectWise Control (formerly ScreenConnect) supports 1:1 screen sharing through our remote support and remote access tools. With remote meeting, we have expanded the use model to provide a feature-rich remote meeting tool that allows for an unlimited number of attendees. Online meetings allow users to collaborate, hold training sessions, provide project updates, chat, or anything in between.

  • Action Item Tracking
  • Agenda Management
  • Alerts / Escalation
  • Application Sharing
  • Appointment Management
  • Attendee Management
  • Audio / Video Conferencing
  • Automated Routing
  • Automatic Customer Notices
  • Billing & Invoicing
  • Board Meetings
  • Brainstorming
  • Chat / Messaging
  • Committee Meetings
  • Community Forums
  • Complaint Monitoring
  • Contact Management
  • Content Management
  • Contract / SLA Management
  • Contract Management
  • Cooperative Writing
  • Customer Database
  • Customer Engagement Center
  • Customer Experience Management
  • Diagnostic Tools
  • Discussion Boards
  • Document Management
  • Electronic Hand Raising
  • Feedback Collection
  • File Transfer
  • Group Calendars
  • Help Desk
  • IT Service Desk
  • Inbox / Queue Management
  • Incident Management
  • Internal Meetings
  • Invitation Management
  • Knowledge Base
  • Known Issue Management
  • Legislative Meetings
  • Live Chat
  • Materials Management
  • Meeting Preparation Tools
  • Meeting Room Booking
  • Minutes Management
  • Multiple Brands / Products
  • On-Demand Webcasting
  • Post-Meeting Tools
  • Presentation Streaming
  • Private Text Chat
  • Project Management
  • Record & Playback Ability
  • Remote Control
  • Scheduling
  • Screen Sharing
  • Self Service Portal
  • Session Recording
  • Session Transfer
  • Surveys & Feedback
  • Synchronous Editing
  • Task Management
  • Ticket Management
  • Travel Management
  • Trouble Ticketing
  • Two-Way Audio & Video
  • Version Control
  • Video Streaming
  • Voting Management
  • Whiteboard
  • Work Order Management

ConnectWise Control Latest Reviews

Automatically translated. Show original review

Went from good to AWESOME when we ditched our old remote software for ScreenConnect!

5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Inexpensive, full featured remote desktop software that is super easy to administrate and use. IT professionals would be hard pressed to find something this good for this price. And companies that need remote access for their employees need look no further.

Pros: We moved from a company that charged 25% for a lot less of what we need. While the old login software was limited to 10 computer for more than we currently pay, we can now remote into 100 computers with unlimited logins. We only needed 25 remote computers but since it is so cheap for the 100 computers we went with that and have started offering this service to our clients so that we can log in to their computers and get the financial data directly from their computers rather than having to have them do it for us (which can take both their time and ours and can be frustrating waiting for the data we need fast). It is MUCH easier to install the software to set up a new computer as all you have to do is name a new computer and download the installer and click on the executable file on the computer you want access to and you are done. 5 minutes to install have up and running. Then you simply have a web portal to access of your computers and you are just two clicks away from the computers you need to access from anywhere in the world.

Cons: There are times when I wish there was a downloadable application to install on computers you will be using frequently to access your remote sessions. But the web login is fine and keeps you logged in for quite some time so having a program installed on your computer is not as much of a necessity. I also don't like that it has an always on preview of the desktop from your web portal. I like that you can see if someone is active on the remote computer you are wanting access to but I think there are some privacy issues that if our clients knew we could "peek" at their desktop without logging in, they might not be so ready to give us access to them.

Automatically translated. Show original review

Dead simple to deploy, unprecedented control.

5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It is simply the exact solution I was looking for. It's what makes my entire job possible, managing over a dozen computers in separate locations all across the company. I've had zero issues with deployment or my daily use, and I never have issues with the clients failing, settings being changed, etc. It lets the client side user know that I've taken control, but it allows them to do very little other than that. That means I can keep tabs on these systems and always be sure they are secure.

Pros: Everything. I use Connectwise Control to remotely manage computers in a variety of locations across the company. I started out with a more popular and common brand of remote software and keeping it deployed, running, and configured correctly on over a dozen computers was nearly impossible. One of our security experts recommended Connectwise, and it was the perfect solution. I can see a snapshot of every computer in the company, connect to any of them instantly from one dashboard, and perform all sorts of operations. Deploying the client is as simple as emailing my managers a file and having them click on it, and I have never had issues with the clients once they are deployed. A fantastic remote system.

Cons: I would love to see further development on mobile control solutions. It exists now, I would just like to see it become even more robust.