4.5 / 5 71 reviews

Who Uses This Software?

Our customers are MSPs, IT Support companies, VARs and IT support staff. For our customers, Atera is not just an all-in-one software, it's a solution that will change their whole business model.

Average Ratings

71 reviews
  • 4.5 / 5
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service
  • 4 / 5
  • 5 / 5
    Value for Money

Product Details

  • Starting Price
  • Pricing Details
    Technician based Pricing plan with unlimited Servers and Workstations.
  • Free Version
  • Deployment
    Installed - Mac
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • Atera
  • Founded 2011

About This Software

Atera is a cloud-based IT management platform that provides an all-in-one solution built for MSPs and IT Support personnel. Atera offers RMM, PSA & Helpdesk, and Remote Access in one powerful solution. Atera's innovative platform is simple to use, allowing quick on-boarding. Atera's disruptive pricing model allows users to pay per technician with unlimited agents, offering transparent and predictable pricing.
We offer a free 30-day trial, so sign up now and get started right away!

  • Alerts / Escalation
  • Asset Tracking
  • Audit Management
  • Automated Routing
  • Backup Management
  • Bandwidth Monitoring
  • Baseline Manager
  • Billing & Invoicing
  • CRM
  • Capacity Monitoring
  • Client Portal
  • Collaboration Tools
  • Community Forums
  • Compliance Management
  • Configuration Management
  • Contract / SLA Management
  • Contract Management
  • Cost Tracking
  • Customer Database
  • Customer Engagement Center
  • Dashboard
  • Depreciation Management
  • Diagnostic Tools
  • Document Management
  • Event Logs
  • Feedback Collection
  • File Transfer
  • Hardware Inventory
  • Help Desk
  • IP Address Monitoring
  • IT Asset Management
  • IT Budgeting
  • IT Service Desk
  • IT Service Management
  • Inbox / Queue Management
  • Incident Management
  • Internet Usage Monitoring
  • Issue Management
  • Knowledge Base
  • Knowledge Management
  • Known Issue Management
  • License Management
  • Live Chat
  • Maintenance Management
  • Multiple Brands / Products
  • Patch Management
  • Portfolio Management
  • Procurement Management
  • Project Management
  • Proposal Generation
  • Quote Management
  • Real Time Analytics
  • Release Management
  • Remote Access
  • Remote Control
  • Remote Systems Monitoring
  • Requisition Management
  • Resource Management
  • Risk Management
  • SLA Management
  • SLA Monitoring
  • Scheduling
  • Screen Sharing
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Desk Management
  • Service Reporting
  • Session Recording
  • Session Transfer
  • Software Inventory
  • Surveys & Feedback
  • Ticket Management
  • Time & Expense Tracking
  • Uptime Monitoring
  • User Activity Monitoring
  • Web Traffic Reporting

Atera Latest Reviews

Automatically translated. Show original review

Great potential but lacks support and 3rd party integration

4 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money

Comments: We have been using Atera for about 6 months now. Prior to this, we used Spiceworks and Teamviewer with an opensource monitoring platform so my experience with a pure RMM is some what limited. The Atera platform has great potential and we appreciate the work being put into the product.

Pros: The user interface is very nice. You get a great view of the performance of your tickets, devices, and staff. The agent is fairly easy to push and provides detailed information about the device. Flat rate pricing helps manage your budget.

Cons: Backup is online only with no option of a local storage target. This can get expensive since its a pure cloud only. As a side note, this is a Max Backup re-branded. Integration with other backup providers is not an option and managing backups from the admin portal is extremely limited. The remote access tools that originally came packaged with Atera used an RDP proxy which was trivial at times but when it worked, it was lightning fast. They recently began moving towards splashtop which thus far, has been slow to use. Getting alerts on devices that are monitored and gone offline are sent immediately however, alerts that the system has been restored takes much longer (Both email and dashboard). Sometimes we begin the process of troubleshooting only to find out the system is back online (waste of time). Updating tickets requires patience. If you update the notes and select an action to close or resolve the ticket, the page freezes. The trick thus far is to update the note, hit F5, then close the ticket. Tech support is one person (Liron) and based off shore. The difference in time zones and human bandwidth is frustrating. We notify support of issues we encounter but we feel like their approach is "take it or leave it". Sometimes they fix it and sometimes they forget. Reporting capabilities are limited to whats on the dashboard (and there aren't that many). I hope one day there will be an editor to create reports.

Automatically translated. Show original review

My experience with Atera has been pretty positive. Atera has become essential in our workplace.

5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like about Atera is it's user friendly GUI, simplicity and overall performance.
Atera has plenty of features, especially at it's price point. Unlike other RMM's, Atera offers a base price, with an unlimited amount of devices. This is a huge pro, as it allows us to test certain things on specific devices before rolling everything out, without being charged a "per device" fee. It's also nice to have in general, as with the remote support integrations, it can be utilized to remotely access (via integrated Splashtop for FREE) specific machines as well, while still avoiding that "per device" fee.
The integrated ticking system is quite convenient as well. It saves from having to purchase third party software to handle similar tasks (which are required by most RMM's nowadays.)
Overall, my business currently relies on Atera for a multitude of tasks, which it performs very well at.

Cons: The only real con I have for Atera, is that it currently does not support the ability for a customer login account. This is kind of a downer for us, as some of our customers like to login to view their site/network (of course with limited access). To be able to do this currently requires the use of multiple technician licenses, which can get Very costly if multiple techs at multiple clients want to have access. That aside, the only other downside is that there's currently no integration with Bitdefender nor Cloudberry.