Who Uses This Software?

Enterprise-level remote access solution for small to mid-size businesses. Unlimited on-demand remote assistance deployments are perfect for any size tech support company.


Average Ratings

43 reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service
  • 4.5 / 5
    Features
  • 5 / 5
    Value for Money

Product Details

  • Starting Price
    $99
  • Pricing Details
    Unlimited assist deployments $99/yr. Remote access from $149 for 25 PCs
  • Free Version
    Yes
  • Deployment
    Installed - Mac
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
  • Support
    Business Hours
    Online

Vendor Details

  • dualmon
  • http://dualmon.com
  • Founded 2011

About This Software

Remote access and support made easy. Unlimited on-demand remote assistance for only $99/year, and unattended remote access plans starting at just $149/year for 25 PCs, making dualmon the price leader for remote access solutions. No installation needed for users to get assistance. Unlimited seats for support reps, and unlimited deployments. Custom cobranding, session recording, file transfer, remote printing, remote diagnostics, usage reporting, and more. Start your two-week free trial today!


dualmon Remote Access Features

  • Diagnostic Tools
  • Feedback Collection
  • File Transfer
  • Live Chat
  • Remote Control
  • Screen Sharing
  • Session Recording
  • Session Transfer

dualmon Remote Access Latest Reviews

Automatically translated. Show original review

Robust and Reliable, pity it is so laggy

4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: it got me started in my IT MSP business, with affordable and reliable services, providing the majority of functions I need keeping my prices down for my customers.

Pros: Affordability: Pricing model is excellent
Simplicity: It doesn't try to do everything, but what functions it does have it does well
reliability: I have never experienced an outage or unavailability issues

Cons: Web-based creates significant lag. even 2 computers in the same room on a 100/50 Mbit connection is very laggy. They need to establish client-client connections after authentication to improve the experience.
No Mobile support: im not supporting Mobile devices remotely yet, but all my customers have them..
File Transfer speeds: Transfering files is quite slow, probably due to the non client-Client connections.

Automatically translated. Show original review

Works great and very affordable. Every time I've had an issue it was resolved quickly

5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Ability to log in to my computer from any location at any time without being tied to an office.

Pros: Connection is easy and clear. Anytime I have contacted customer service, they were very quick to respond and resolve my issues -- which were usually computer related on our end.