--- description: HelpCrunch, avantajlarını ve dezavantajlarını keşfedin, ürün özelliklerini ve fiyatını öğrenin, kullanıcı yorumlarını ve incelemelerini okuyun. - Capterra Türkiye image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpCrunch Yorumları, Özellikleri ve Fiyatı - Capterra Türkiye --- Breadcrumb: [Ev](/) > [Canlı Sohbet Sistemi](/directory/30797/live-chat/software) > [HelpCrunch](/software/146516/helpcrunch) # HelpCrunch Canonical: https://www.capterra.web.tr/software/146516/helpcrunch Page: 1 / 9\ İleri: [Next page](https://www.capterra.web.tr/software/146516/helpcrunch?page=2) > HelpCrunch, en iyi müşteri iletişim platformlarından biridir. Dönüşümleri ve satışları artırabilir, desteği iyileştirebilir ve daha hızlı büyüyebilirsiniz. > > Verdict: Rated **4.8/5** by 195 users. Top-rated for **Tavsiye edilme olasılığı**. ----- ## Overview ### Kimler HelpCrunch Kullanıyor? HelpCrunch, gerçek zamanlı olarak daha fazla anlaşma yapmak, destek maliyetlerini azaltmak ve daha hızlı büyümek isteyen her boyuttaki çevrimiçi işletme (SaaS (hizmet olarak yazılım), e-ticaret ve diğerleri) için mükemmeldir. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Toplam** | **4.8/5** | 195 İncelemeler | | Kullanım Kolaylığı | 4.7/5 | Based on overall reviews | | Müşteri Desteği | 4.8/5 | Based on overall reviews | | Paranızın Karşılığı | 4.7/5 | Based on overall reviews | | Özellikler | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Tavsiye edilme olasılığı) | ## Satıcı hakkında - **Şirket**: HelpCrunch - **Location**: San Francisco, ABD - **Founded**: 2014 ## Commercial Context - **Başlangıç Fiyatı**: $15,00 - **Pricing model**: (Ücretsiz Deneme) - **Target Audience**: Serbest Meslek, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Deployment & Platforms**: Cloud, SaaS, Web tabanlı, Android (Mobil), iPhone (Mobil), iPad (Mobil) - **Supported Languages**: Almanca, Felemenkçe, Fransızca, Lehçe, Portekizce, Rusça, Ukraynaca, İngilizce, İspanyolca, İtalyanca - **Available Countries**: Almanya, Amerika Birleşik Devletleri, Andorra, Arnavutluk, Avustralya, Avusturya, Belarus, Belçika, Birleşik Krallık, Bosna-Hersek, Brezilya, Bulgaristan, Danimarka, Ermenistan, Estonya, Finlandiya, Fransa, Guernsey, Hindistan, Hollanda and 34 more ## Özellikler - Aktarımlar/Yönlendirme - Alerts/Escalation - Anketler ve Geribildirim - Autoresponders - Bilgi Bankası Yönetimi - Bilgi Yönetimi - Canlı Sohbet - Catalog Management - Coğrafi Hedefleme - Destek Bileti Yönetimi - Deşifre Metin/Sohbet Geçmişi - E-posta Yönetimi - Erişim Denetimleri/İzinleri - Geri Bildirim Yönetimi - Gerçek Zamanlı Tüketiciyle Yüz Yüze Sohbet - Hizmet Seviyesi Anlaşması (SLA) Yönetimi - Kuyruk Yönetimi - Makrolar/Şablonlu Yanıtlar - Metin Düzenleme - Mobil Erişim - Müşteri Veri Tabanı - Otomatik Yönlendirme - Proaktif Sohbet - Raporlama ve İstatistikler - Raporlama/Analiz - Self Servis Portal - Sohbet/Mesajlaşma - Tam Metin Arama - Third-Party Integrations - Çağrı Merkezi Yönetimi - Çevrimdışı Form - Çok Kanallı İletişim - Çoklu Dil - Öncelik Belirleme - Özelleştirilebilir Markalama - İçerik Yönetimi - İş Akışı Yönetimi - İş Birliği Araçları ## Integrations (6 total) - Adobe Commerce - Google Analytics 360 - Pipedrive - Slack - WordPress - Zapier ## Support Options - E-posta/Yardım Masası - SSS/Forum - Bilgi Tabanı - Sohbet ## Category - [Canlı Sohbet Sistemi](https://www.capterra.web.tr/directory/30797/live-chat/software) ## İlgili Kategoriler - [Canlı Sohbet Sistemi](https://www.capterra.web.tr/directory/30797/live-chat/software) - [Müşteri Hizmetleri Yazılımı](https://www.capterra.web.tr/directory/22/customer-service/software) - [Bilgi Yönetim Yazılımları](https://www.capterra.web.tr/directory/30094/knowledge-management/software) - [Yardım Masası Yazılımı](https://www.capterra.web.tr/directory/30008/help-desk/software) - [Knowledge Base Yazılımı](https://www.capterra.web.tr/directory/32454/knowledge-base/software) ## Alternatifler 1. [LiveChat](https://www.capterra.web.tr/software/62194/livechat) — 4.6/5 (1727 reviews) 2. [LiveAgent](https://www.capterra.web.tr/software/102188/liveagent) — 4.7/5 (1787 reviews) 3. [Zendesk Suite](https://www.capterra.web.tr/software/164283/zendesk) — 4.4/5 (4090 reviews) 4. [Tidio](https://www.capterra.web.tr/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Freshdesk](https://www.capterra.web.tr/software/124981/freshdesk) — 4.5/5 (3470 reviews) ## İncelemeler ### "The only chat which can solve all our needs so far" — 5.0/5 > **Anastasiia** | *14 Ekim 2024* | Tasarım | Recommendation rating: 10.0/10 > > **Artılar**: - online chat that combines our support requests from the email inbox, messengers, and website; - ability to tag the prospects automatically and assign chats to specific agents by rules; - marketing features like proactive chat and emails, they help us engage the traffic on website and send seasonal promo campaigns, having all data about prospects in one system. > > **Eksileri**: That we need to pay extra for AI Editor. > > As an agency, we don't have high volume of support requests, so our main criteria for software were additional functionality for upselling using chat on the website. HelpCrunch chat helps us maintain consistent communication with our clients and prospects across all channels and upselling to them with automated email campaigns and proactive messages. ----- ### "Good chat client for customer support and feedback" — 4.0/5 > **Grant** | *10 Eylül 2020* | Bilgisayar Yazılımı | Recommendation rating: 9.0/10 > > **Artılar**: - Easy to install - Good basic chat functionality with the ability to scale - Inexpensive for chat, and, again, can scale in price as new features are added - Looks good (both the chat that faces the customer and the user interface for our support people) - Ability to capture customer's email address or not based on a schedule, so that we can allow customers rapid access without entering personal information during business hours, but require name/email after hours - Responsive customer support > > **Eksileri**: - Occasional bugs, e.g. schedule not triggering at expected times - Lack of some basic functionality at lower pricing levels (e.g. if a customer chats, then goes offline, the software won't email the customer that there's a new message unless you're on a higher plan that costs twice as much) > > We use HelpCrunch as our primary support tool (for potential customers with questions, for customers with questions, for feedback reports, etc). Installation and subscribing was easy using a WordPress plugin, and the interface is easy to understand, configure, and use if you're familiar with web interfaces like Google Apps, Intercom (to which HelpCrunch is very similar, and far less expensive). The mobile app allows us to respond immediately to customers without being tied to a desk. Being in the early stages (first year) of a software release, this allows us to get immediate feedback from our customers, and, possibly more importantly, from those who would be our customers except for some reason, so that we can make good decisions. ----- ### "Good Live Chat and Knowledgebase Software with Affordable Pricing" — 3.0/5 > **Justin** | *21 Aralık 2021* | Bilgi Teknolojileri ve Hizmetleri | Recommendation rating: 6.0/10 > > **Artılar**: Knowledge base accessible from Chat Widget. Auto messages. Bulk email. Mobile apps. > > **Eksileri**: Mobile app notifications are late or sometimes did not appear. > > Nice UI and easy to use interface. Easy setup. Affordable pricing. ----- ### "Way to improve HelpCrunch" — 4.0/5 > **Alex** | *28 Ağustos 2019* | Bilgisayar Yazılımı | Recommendation rating: 8.0/10 > > **Artılar**: Integration with iPhone. Easy to track if all chat users were handled and taken care of. Easy to embed on the website. Ability to send an email to offline chatters. The ability to block a person. Emailing a transcript. > > **Eksileri**: - The fact I always have to open Helpcrunch website to answer chats. Sometimes you just forget to do that\! The fact there is no any Windows App which would support HelpCrunch and start with Windows, so the chat would be always be connected to the agent. - The fact there are no shortcuts or templates which would allow to type something like "/greet" and it would send a templated message i.e. Hello my name is Alex Satler. Please let me know how may I help you today? etc" - The fact there is no way to guide your chat visitors around your website. Say, a visitor is interested in seeing my pricing. I simply enter a code "/price" and it re-directs a visitor to the page with our pricing and so on. > > Overall it is good based on the functionality it currently has. But there is always ways for improvement, right? ----- ### "The software that really helps" — 5.0/5 > **Lana** | *23 Ağustos 2019* | İnternet | Recommendation rating: 10.0/10 > > **Artılar**: HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups. I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has. > > **Eksileri**: There is nothing I can list here :) Like... really nothing :) > > HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat. All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure. One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :) ----- Page: 1 / 9\ İleri: [Next page](https://www.capterra.web.tr/software/146516/helpcrunch?page=2) ## Links - [View on Capterra](https://www.capterra.web.tr/software/146516/helpcrunch) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data