--- description: HelpCrunch, avantajlarını ve dezavantajlarını keşfedin, ürün özelliklerini ve fiyatını öğrenin, kullanıcı yorumlarını ve incelemelerini okuyun. - Capterra Türkiye image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpCrunch Yorumları, Özellikleri ve Fiyatı - Capterra Türkiye --- Breadcrumb: [Ev](/) > [Canlı Sohbet Sistemi](/directory/30797/live-chat/software) > [HelpCrunch](/software/146516/helpcrunch) # HelpCrunch Canonical: https://www.capterra.web.tr/software/146516/helpcrunch Page: 1 / 9\ İleri: [Next page](https://www.capterra.web.tr/software/146516/helpcrunch?page=2) > HelpCrunch, en iyi müşteri iletişim platformlarından biridir. Dönüşümleri ve satışları artırabilir, desteği iyileştirebilir ve daha hızlı büyüyebilirsiniz. > > Verdict: Rated **4.8/5** by 195 users. Top-rated for **Tavsiye edilme olasılığı**. ----- ## Overview ### Kimler HelpCrunch Kullanıyor? HelpCrunch, gerçek zamanlı olarak daha fazla anlaşma yapmak, destek maliyetlerini azaltmak ve daha hızlı büyümek isteyen her boyuttaki çevrimiçi işletme (SaaS (hizmet olarak yazılım), e-ticaret ve diğerleri) için mükemmeldir. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Toplam** | **4.8/5** | 195 İncelemeler | | Kullanım Kolaylığı | 4.7/5 | Based on overall reviews | | Müşteri Desteği | 4.8/5 | Based on overall reviews | | Paranızın Karşılığı | 4.7/5 | Based on overall reviews | | Özellikler | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Tavsiye edilme olasılığı) | ## Satıcı hakkında - **Şirket**: HelpCrunch - **Location**: San Francisco, ABD - **Founded**: 2014 ## Commercial Context - **Başlangıç Fiyatı**: $15,00 - **Pricing model**: (Ücretsiz Deneme) - **Target Audience**: Serbest Meslek, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Deployment & Platforms**: Cloud, SaaS, Web tabanlı, Android (Mobil), iPhone (Mobil), iPad (Mobil) - **Supported Languages**: Rusça, Ukraynaca, İngilizce - **Available Countries**: Almanya, Amerika Birleşik Devletleri, Andorra, Arnavutluk, Avustralya, Avusturya, Belarus, Belçika, Birleşik Krallık, Bosna-Hersek, Brezilya, Bulgaristan, Danimarka, Ermenistan, Estonya, Finlandiya, Fransa, Guernsey, Hindistan, Hollanda and 34 more ## Özellikler - AI Copilot - API - Aktarımlar/Yönlendirme - Alerts/Escalation - Anketler ve Geribildirim - Autoresponders - Bilet Yönetimi - Bilgi Bankası Yönetimi - Bilgi Yönetimi - Canlı Sohbet - Catalog Management - Coğrafi Hedefleme - Destek Bileti Yönetimi - Deşifre Metin/Sohbet Geçmişi - E-posta Yönetimi - Erişim Denetimleri/İzinleri - Etkileşim İzleme - Etkinliğin Tetiklediği Eylemler - Geri Bildirim Yönetimi - Gerçek Zamanlı Tüketiciyle Yüz Yüze Sohbet - Hizmet Seviyesi Anlaşması (SLA) Yönetimi - Kuyruk Yönetimi - Makrolar/Şablonlu Yanıtlar - Metin Düzenleme - Mobil Erişim - Müşteri Geçmişi - Müşteri Segmentasyonu - Müşteri Veri Tabanı - Otomatik Yönlendirme - Pano - Proaktif Sohbet - Raporlama ve İstatistikler - Raporlama/Analiz - Self Servis Portal - Sohbet Robotu - Sohbet/Mesajlaşma - Tam Metin Arama - Third-Party Integrations - Çağrı Merkezi Yönetimi - Çevrimdışı Form - Çok Kanallı İletişim - Çoklu Dil - Öncelik Belirleme - Özelleştirilebilir Markalama - İçerik Yönetimi - İş Akışı Yönetimi - İş Birliği Araçları - Şablon Yönetimi ## Integrations (1 total) - n8n embed ## Support Options - E-posta/Yardım Masası - SSS/Forum - Bilgi Tabanı - Sohbet ## Category - [Canlı Sohbet Sistemi](https://www.capterra.web.tr/directory/30797/live-chat/software) ## İlgili Kategoriler - [Canlı Sohbet Sistemi](https://www.capterra.web.tr/directory/30797/live-chat/software) - [Yardım Masası Yazılımı](https://www.capterra.web.tr/directory/30008/help-desk/software) - [Transactional Email Sistemi](https://www.capterra.web.tr/directory/31564/transactional-email/software) - [AI Agents for Customer Support](https://www.capterra.web.tr/directory/34696/ai-agents-for-customer-support/software) - [Müşteri İletişim Yönetimi Yazılımı](https://www.capterra.web.tr/directory/31002/customer-communications-management/software) ## Alternatifler 1. [LiveChat](https://www.capterra.web.tr/software/62194/livechat) — 4.6/5 (1728 reviews) 2. [LiveAgent](https://www.capterra.web.tr/software/102188/liveagent) — 4.7/5 (1789 reviews) 3. [Zendesk Suite](https://www.capterra.web.tr/software/164283/zendesk) — 4.4/5 (4094 reviews) 4. [Tidio](https://www.capterra.web.tr/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Freshdesk](https://www.capterra.web.tr/software/124981/freshdesk) — 4.5/5 (3487 reviews) ## İncelemeler ### "The software that really helps" — 5.0/5 > **Lana** | *23 Ağustos 2019* | İnternet | Recommendation rating: 10.0/10 > > **Artılar**: HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups. I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has. > > **Eksileri**: There is nothing I can list here :) Like... really nothing :) > > HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat. All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure. One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :) ----- ### "Good chat client for customer support and feedback" — 4.0/5 > **Grant** | *10 Eylül 2020* | Bilgisayar Yazılımı | Recommendation rating: 9.0/10 > > **Artılar**: - Easy to install - Good basic chat functionality with the ability to scale - Inexpensive for chat, and, again, can scale in price as new features are added - Looks good (both the chat that faces the customer and the user interface for our support people) - Ability to capture customer's email address or not based on a schedule, so that we can allow customers rapid access without entering personal information during business hours, but require name/email after hours - Responsive customer support > > **Eksileri**: - Occasional bugs, e.g. schedule not triggering at expected times - Lack of some basic functionality at lower pricing levels (e.g. if a customer chats, then goes offline, the software won't email the customer that there's a new message unless you're on a higher plan that costs twice as much) > > We use HelpCrunch as our primary support tool (for potential customers with questions, for customers with questions, for feedback reports, etc). Installation and subscribing was easy using a WordPress plugin, and the interface is easy to understand, configure, and use if you're familiar with web interfaces like Google Apps, Intercom (to which HelpCrunch is very similar, and far less expensive). The mobile app allows us to respond immediately to customers without being tied to a desk. Being in the early stages (first year) of a software release, this allows us to get immediate feedback from our customers, and, possibly more importantly, from those who would be our customers except for some reason, so that we can make good decisions. ----- ### "Good Live Chat and Knowledgebase Software with Affordable Pricing" — 3.0/5 > **Justin** | *21 Aralık 2021* | Bilgi Teknolojileri ve Hizmetleri | Recommendation rating: 6.0/10 > > **Artılar**: Knowledge base accessible from Chat Widget. Auto messages. Bulk email. Mobile apps. > > **Eksileri**: Mobile app notifications are late or sometimes did not appear. > > Nice UI and easy to use interface. Easy setup. Affordable pricing. ----- ### "Good but app can be better" — 4.0/5 > **Doğrulanmış Yorumcu** | *2 Eylül 2019* | Bilgisayar Yazılımı | Recommendation rating: 7.0/10 > > **Artılar**: I use HelpCrunch because i needed a more advanced chat solution. I use the chat to support my logged in users. I do not want to aks them name or company (meta data) as i have this info as they are logged in already. It was important the chat had a mobile (iOS) app, so i can give support on the road and as soon as possible. Looks nice and professional. I do not use a lot of the other functions, like the Knowledge Base. > > **Eksileri**: I have asked support multiple times to improve the mobile app. As a chat comes in, i can only see the name and none of the meta data, which is very important to me. I don't understand why this is not in the app, as it is an important part of the help solution. The web application in the browser is a bit heavy. I could not (or very slow) load it on slow (hotel) internet connections. (working in Safari) > > I like the chat and the history of the chat by user/contact. If the mobile app could show me the meta data when a chat comes in, that would be perfect. ----- ### "Sales Acquisition and Retention With HelpCrunch" — 4.0/5 > **Bhushan** | *20 Ağustos 2019* | Bilgi Teknolojileri ve Hizmetleri | Recommendation rating: 9.0/10 > > **Artılar**: Iam a noob developer and i have a responsibility of finding better customer relation management chat bot which improve my sales, i was on hunt for chatbots which is easy to use and customise, this is when i came across helpcrunch as i saw it gives me many integrations like mail and text where i get notified when an user has any concern. Along with this i also liked the customisation menu which is properly structured so that every entity can be changed with ease. As it also give 14 day free trial, this will altogether will get a customer and retain them effortlessly. > > **Eksileri**: I liked pretty much everything, only thing i feel like can be improved is widget customisation along with the sizes and colours, this will make completely handful to the user. > > Initially, we tracked our user behaviour of users coming on to the page. With this we tried to figure out what time most of the user are active and online, this helped us to followup with the user effectively and also helped us to improve our conversion rates to 12%. Now, we are trying to send multiple follow up messages from the start with strong CTA's and have seen significant growth in sales. ----- Page: 1 / 9\ İleri: [Next page](https://www.capterra.web.tr/software/146516/helpcrunch?page=2) ## Links - [View on Capterra](https://www.capterra.web.tr/software/146516/helpcrunch) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data