--- description: HelpCrunch, avantajlarını ve dezavantajlarını keşfedin, ürün özelliklerini ve fiyatını öğrenin, kullanıcı yorumlarını ve incelemelerini okuyun. - Capterra Türkiye image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpCrunch Yorumları, Özellikleri ve Fiyatı - Capterra Türkiye --- Breadcrumb: [Ev](/) > [Canlı Sohbet Sistemi](/directory/30797/live-chat/software) > [HelpCrunch](/software/146516/helpcrunch) # HelpCrunch Canonical: https://www.capterra.web.tr/software/146516/helpcrunch Page: 1 / 9\ İleri: [Next page](https://www.capterra.web.tr/software/146516/helpcrunch?page=2) > HelpCrunch, en iyi müşteri iletişim platformlarından biridir. Dönüşümleri ve satışları artırabilir, desteği iyileştirebilir ve daha hızlı büyüyebilirsiniz. > > Verdict: Rated **4.8/5** by 195 users. Top-rated for **Tavsiye edilme olasılığı**. ----- ## Overview ### Kimler HelpCrunch Kullanıyor? HelpCrunch, gerçek zamanlı olarak daha fazla anlaşma yapmak, destek maliyetlerini azaltmak ve daha hızlı büyümek isteyen her boyuttaki çevrimiçi işletme (SaaS (hizmet olarak yazılım), e-ticaret ve diğerleri) için mükemmeldir. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Toplam** | **4.8/5** | 195 İncelemeler | | Kullanım Kolaylığı | 4.7/5 | Based on overall reviews | | Müşteri Desteği | 4.8/5 | Based on overall reviews | | Paranızın Karşılığı | 4.7/5 | Based on overall reviews | | Özellikler | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Tavsiye edilme olasılığı) | ## Satıcı hakkında - **Şirket**: HelpCrunch - **Location**: San Francisco, ABD - **Founded**: 2014 ## Commercial Context - **Başlangıç Fiyatı**: $15,00 - **Pricing model**: (Ücretsiz Deneme) - **Target Audience**: Serbest Meslek, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Deployment & Platforms**: Cloud, SaaS, Web tabanlı, Android (Mobil), iPhone (Mobil), iPad (Mobil) - **Supported Languages**: Almanca, Felemenkçe, Fransızca, Lehçe, Portekizce, Rusça, Ukraynaca, İngilizce, İspanyolca, İtalyanca - **Available Countries**: Almanya, Amerika Birleşik Devletleri, Andorra, Arnavutluk, Avustralya, Avusturya, Belarus, Belçika, Birleşik Krallık, Bosna-Hersek, Brezilya, Bulgaristan, Danimarka, Ermenistan, Estonya, Finlandiya, Fransa, Guernsey, Hindistan, Hollanda and 34 more ## Özellikler - Aktarımlar/Yönlendirme - Alerts/Escalation - Anketler ve Geribildirim - Autoresponders - Bilgi Bankası Yönetimi - Bilgi Yönetimi - Canlı Sohbet - Catalog Management - Coğrafi Hedefleme - Destek Bileti Yönetimi - Deşifre Metin/Sohbet Geçmişi - E-posta Yönetimi - Erişim Denetimleri/İzinleri - Geri Bildirim Yönetimi - Gerçek Zamanlı Tüketiciyle Yüz Yüze Sohbet - Hizmet Seviyesi Anlaşması (SLA) Yönetimi - Kuyruk Yönetimi - Makrolar/Şablonlu Yanıtlar - Metin Düzenleme - Mobil Erişim - Müşteri Veri Tabanı - Otomatik Yönlendirme - Proaktif Sohbet - Raporlama ve İstatistikler - Raporlama/Analiz - Self Servis Portal - Sohbet/Mesajlaşma - Tam Metin Arama - Third-Party Integrations - Çağrı Merkezi Yönetimi - Çevrimdışı Form - Çok Kanallı İletişim - Çoklu Dil - Öncelik Belirleme - Özelleştirilebilir Markalama - İçerik Yönetimi - İş Akışı Yönetimi - İş Birliği Araçları ## Integrations (6 total) - Adobe Commerce - Google Analytics 360 - Pipedrive - Slack - WordPress - Zapier ## Support Options - E-posta/Yardım Masası - SSS/Forum - Bilgi Tabanı - Sohbet ## Category - [Canlı Sohbet Sistemi](https://www.capterra.web.tr/directory/30797/live-chat/software) ## İlgili Kategoriler - [Canlı Sohbet Sistemi](https://www.capterra.web.tr/directory/30797/live-chat/software) - [Müşteri Hizmetleri Yazılımı](https://www.capterra.web.tr/directory/22/customer-service/software) - [Bilgi Yönetim Yazılımları](https://www.capterra.web.tr/directory/30094/knowledge-management/software) - [Yardım Masası Yazılımı](https://www.capterra.web.tr/directory/30008/help-desk/software) - [Knowledge Base Yazılımı](https://www.capterra.web.tr/directory/32454/knowledge-base/software) ## Alternatifler 1. [Zendesk Suite](https://www.capterra.web.tr/software/164283/zendesk) — 4.4/5 (4079 reviews) 2. [LiveAgent](https://www.capterra.web.tr/software/102188/liveagent) — 4.7/5 (1783 reviews) 3. [LiveChat](https://www.capterra.web.tr/software/62194/livechat) — 4.6/5 (1723 reviews) 4. [Freshdesk](https://www.capterra.web.tr/software/124981/freshdesk) — 4.5/5 (3434 reviews) 5. [Tidio](https://www.capterra.web.tr/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## İncelemeler ### "The only chat which can solve all our needs so far" — 5.0/5 > **Anastasiia** | *14 Ekim 2024* | Tasarım | Recommendation rating: 10.0/10 > > **Artılar**: - online chat that combines our support requests from the email inbox, messengers, and website; - ability to tag the prospects automatically and assign chats to specific agents by rules; - marketing features like proactive chat and emails, they help us engage the traffic on website and send seasonal promo campaigns, having all data about prospects in one system. > > **Eksileri**: That we need to pay extra for AI Editor. > > As an agency, we don't have high volume of support requests, so our main criteria for software were additional functionality for upselling using chat on the website. HelpCrunch chat helps us maintain consistent communication with our clients and prospects across all channels and upselling to them with automated email campaigns and proactive messages. ----- ### "The software that really helps" — 5.0/5 > **Lana** | *23 Ağustos 2019* | İnternet | Recommendation rating: 10.0/10 > > **Artılar**: HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups. I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has. > > **Eksileri**: There is nothing I can list here :) Like... really nothing :) > > HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat. All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure. One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :) ----- ### "Good Live Chat and Knowledgebase Software with Affordable Pricing" — 3.0/5 > **Justin** | *21 Aralık 2021* | Bilgi Teknolojileri ve Hizmetleri | Recommendation rating: 6.0/10 > > **Artılar**: Knowledge base accessible from Chat Widget. Auto messages. Bulk email. Mobile apps. > > **Eksileri**: Mobile app notifications are late or sometimes did not appear. > > Nice UI and easy to use interface. Easy setup. Affordable pricing. ----- ### "Sales Acquisition and Retention With HelpCrunch" — 4.0/5 > **Bhushan** | *20 Ağustos 2019* | Bilgi Teknolojileri ve Hizmetleri | Recommendation rating: 9.0/10 > > **Artılar**: Iam a noob developer and i have a responsibility of finding better customer relation management chat bot which improve my sales, i was on hunt for chatbots which is easy to use and customise, this is when i came across helpcrunch as i saw it gives me many integrations like mail and text where i get notified when an user has any concern. Along with this i also liked the customisation menu which is properly structured so that every entity can be changed with ease. As it also give 14 day free trial, this will altogether will get a customer and retain them effortlessly. > > **Eksileri**: I liked pretty much everything, only thing i feel like can be improved is widget customisation along with the sizes and colours, this will make completely handful to the user. > > Initially, we tracked our user behaviour of users coming on to the page. With this we tried to figure out what time most of the user are active and online, this helped us to followup with the user effectively and also helped us to improve our conversion rates to 12%. Now, we are trying to send multiple follow up messages from the start with strong CTA's and have seen significant growth in sales. ----- ### "Great platform to directly connect with customers" — 5.0/5 > **Mitch** | *30 Ağustos 2019* | E-öğrenme | Recommendation rating: 9.0/10 > > **Artılar**: I'm loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful. The best thing however I think is just how easy it was to get setup and start having real conversations with people. > > **Eksileri**: It's really a small thing, but I'm looking forward to when they can allow us to send verified email from our own domains. For the moment this isn't a deal killer for us, but it will be nice to have the highest deliverability possible using our own custom domains. > > So far it's been great. I saw many people raving about their customer support and yes, it is legendary\! So far I've only interacted with them twice and it's been great\! ----- Page: 1 / 9\ İleri: [Next page](https://www.capterra.web.tr/software/146516/helpcrunch?page=2) ## Links - [View on Capterra](https://www.capterra.web.tr/software/146516/helpcrunch) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data