ISL Light

Easy Remote Support

Artılar:

Such an easy product to use, I have been using it for a number of years now and will continue to do so! I have a list of all my servers and can just double-click to launch into them. When it comes to providing remote - ad-hoc support - I can simply direct my client to a website - give them a code and we're up and running in no time. This is so much easier than asking people to install an app first, and then give me a code and password etc. Just simple remote support.

Eksileri:

The only minor issue is that I sometimes can't copy/paste between my host machine and the remote machine... this could be due to my Mac making a restriction tho!

Reliable Remote Access with Room for Improvement

Yorumlar: Overall, ISL Light is a powerful tool for remote desktop management, especially for IT support professionals. It’s secure, highly functional, and offers great flexibility in terms of platform support. However, there are minor areas that could be improved, such as connection reliability and ease of setup, but these do not outweigh its overall effectiveness in managing remote tasks.

Artılar:

One of the standout features of ISL Light is its robust functionality. It offers seamless remote desktop access, allowing users to easily connect to and manage devices, which makes it ideal for IT support and troubleshooting tasks. The software is user-friendly, secure, and has solid cross-platform compatibility, which is essential for managing various systems remotely.

Eksileri:

While the software is generally effective, connection stability can occasionally be an issue, especially during longer sessions. It could benefit from faster reconnection times and improved stability during high-traffic periods. Additionally, some users may find that the initial setup requires a bit more time compared to competitors, and the pricing structure could be more transparent.

fantastic software

Yorumlar: is a very usefull app that is posible to work in any place

Artılar:

simplicity and effective work. all is ok to work diary

Eksileri:

nothing. all work fine and no problems since we use it

ISL Light

Yorumlar: We mostly support people in the USA, Denmark, Arab emirates.

Artılar:

slo support, multiple monitor connect is nice

Eksileri:

I can not prepare a remote access in advance. I have to open software, generate session ID and then wait a really long time for the installer to tell the customer to download it. Generating link is nice, but I still need to be there at the beginning. It is really confusing whenever session drops, sometimes it reconnects and writes some data into chat window? why chat window? Whenever you have chat open and remote and also file transfer it is really hard to manage all those windows. Audio chat would also be nice. Connecting to some remote in Arab Emirates can take up to 5 minutes. Having multiple administrators use the same Session ID would be also a nice feature.

Good remote support system, real value for money

Yorumlar: we are using it for about 3 years now and would not return to what we used before. it helps us saving time a lot, certainly having nearly unlimited permanent agents to quickly unattended take over, help us react very quick and easy on customer questions for support etc.

Artılar:

We can quickly and easily assist users. We can create isl always on silent installer packages that just require 1 double click to install it on a system, no further config needed. Lets us share connections with co workers. The product most of the times just works, no hassle, just as it should be. No version hassles like competitors or extreme pricing for features. It has an API so we can nicely integrate it in our website so we can create easy ready to go sessions for clients without needing to pass ID's and passwords etc.

Eksileri:

users get warnings about the isl download, they have to confirm downloading an unsafe file... copy-pasting from outside into a session is sometimes troublesome, luckily there is the paste-keyboard type option which always works isl always on agents may sometimes take multiple minutes to show online after booting or rebooting a machine. file transfer could be handier. less fit for Mac,

Dikkate Alınan Alternatifler: TeamViewer Remote ve AnyDesk

ISL Light Tercih Etme Nedenleri: netsupport and gotoAssist stopped Teamviewer is expensive an next to no support, a lot of issues with their versions incompatibilities. not simple to setup unattended access.

Geçiş Yapılan: TeamViewer Remote

ISL Light Ürününe Geçme Nedenleri: pricing, stability, ease of use, seeing it work well with other people that use it

ISL Light Support Tool

Yorumlar: We have used ISL Light since 2007, it makes support simple. We would not want to be without it.

Artılar:

Quick and easy to use. It has transformed our support process.

Eksileri:

Cannot choose location for file transfer.

Dikkate Alınan Alternatifler: TeamViewer Remote

ISL Light Ürününe Geçme Nedenleri: ISL Light was a better price and had better functionality

Best remote control tool

Artılar:

The ihm of online console. The ability to create a session if the client application is not running. Ability to enter administrator password. Various settings. Client installation via a simple link.

Eksileri:

The password cannot be entered via BitWarden when connecting to the client workstation.

Easy to use remote access software

Yorumlar: I am very pleased with ISL and would recommend this software to anyone who provides IT support

Artılar:

Very easy to use and set up on a client computer for when you need it

Eksileri:

Talking a client through downloading and running the software, if it isn't already on their computer some of them find it difficult to give me access remotely

Another year with ISL

Artılar:

The ease of use and the good performance it offers

Eksileri:

I wish it cost less but I'm not going to stop using it since it's worth it

ISL Light = EaSy Light

Yorumlar: It is pretty easy to use, and "working!".

Artılar:

ISL Light is very easy to use. Simply start and working.

Eksileri:

It is nearly unknown in the market. Customers using first time asking "what is this?"

ISL Light

Yorumlar: using ISL for the last 9 months has been great, the software is easy to use, I have my customers all grouped into their own containers, I can access the software on my PC and my Mac Book.

Artılar:

Speed of remote control. I was using Anydesk but found it to become very slow, when my license was due for renewal I looked around and found ISL and it did everything I required it to.

Eksileri:

nothing. ISL Light performs exactly as I want it to.

Dikkate Alınan Alternatifler: TeamViewer Remote ve AnyDesk

ISL Light Tercih Etme Nedenleri: Anydesk had become slow and unusable, by the time their support replied I had switched

Geçiş Yapılan: AnyDesk

ISL Light Ürününe Geçme Nedenleri: Price and Customer Support and ease of use.

Avid Daily User of ISL for 5+ Years!

Yorumlar: Amazing. The best remote solution I have used.

Artılar:

ISL is extremely easy to deploy. It is versatile and works on pretty much ANY OS. I use it daily on Linux (OpenSUSE) and Windows.

Eksileri:

We need a flatpak and/or snap package! Very receptive developer.

One of the best Remote Support products out there

Yorumlar: Very happy with product and what it is able to do for us aiding remote management and emergency support for client computers.

Artılar:

This is so easy to install and has a very light footprint on the Computer it is running on and is great that it works on a Mac or a Windows PC or Server.

Eksileri:

Nothing as this product provides all the required functions we need.

IT review of daily use

Yorumlar: Great to use for anyone in the IT profession.

Artılar:

Its ease of use Quick remote desktops to multiple clients Easily deployed to all my clients and end user machines Filtering of clients on the ISL page Search feature

Eksileri:

Screen quality can be hit and miss but not a major issue Connection speed can be slow sometimes but i guess thats also attributed to the speed on the clients end

10 years using, great performance.

Yorumlar: working on it for many years, great solution to remote with your customers.

Artılar:

Easy to use, securized, license scalable.

Eksileri:

Too much steps to execute for final customer.

Nice Product

Yorumlar: Good Product and would will continue to use in the future.

Artılar:

Easy to use and works well. Also if you need help you get it from ISL

Eksileri:

Some customer have issues installing / running the product

Exceptional Service...never had an issue

Yorumlar: Overall it has been an exceptional experience for the over 10 years of use.

Artılar:

In the over 10 years that I have been using the software, never had the need to call support. The system has never been down or unavailable.

Eksileri:

At the moment I cannot think of any downside or con in my experience

Used ISL for many years now

Yorumlar: Very happy with the service. An invaluable tool for our business

Artılar:

Along with my team of IT Support Engineers we support thousands of end user seats, using ISL to connect to the users' workstations and clients' servers etc. An invaluable tool for our business

Eksileri:

having to pay for it - only kidding. It's worth every penny

Davisons IT

Artılar:

Easy to use Unattended Access Remote boot-up

Eksileri:

Blurry image when connecting on to the machine

ISL Light Review

Yorumlar: I love this software. The customer service is amazing and anything I need help, they are always there to help me.

Artılar:

I like that I can easily remote into computers at my job while I am at the house.

Eksileri:

I wish the functionality while remoting using my android was easier. Also, I wish that can add remote sound while logging using my phone.

A right tool for the job makes the job easier

Yorumlar: We use this everyday as a key tool for our business. It’s reliable and provides the functions we need

Artılar:

It’s a good remote screen sharing product that is critical to our support of dispersed teams. Easy to setup. A lot cheaper than high-profile competitors. Customer support is amazing

Eksileri:

It’s a bit clunky getting it installed on a Mac

Exceptional

Yorumlar: very good, we are all happy and our costumers like it too

Artılar:

fast and good, option to be able to make restart without closing sesssion

Eksileri:

nothing really, porgram is good and fast

Isl online

Yorumlar: Very good product .

Artılar:

So easy to use Very fast and efficient helping our customers

Eksileri:

Sometimes have issues with customers firewalls (not isl fault)

this Team of 1 is loving ISL for our small company

Yorumlar: Overall, this has been a great product for us. I am a team of one and have to manage remote employees' IT issues in addition to my HR duties. This product alleviates the logistical issues.

Artılar:

Once the remote computer is setup, connecting into it is so easy!

Eksileri:

The only thing I can think of is that I cannot save something to my laptop's USB drive, which is understandable, but took time to get my head wrapped around. (i.e. Bitlocker certificate)

Feedback on ISL

Artılar:

Unfortunately, I have very little experience of using ISL light as i am the Manager of my team. However, I know that my engineers use this product on a daily basis to monitor our systems. The thing i like most about ISL light is that we are able to see if our systems are up and running using the remote monitoring.

Eksileri:

The thing i like least about ISL light is when my engineers experiencing issues logging on to the system meaning we are unable to check our systems are working.