--- description: Pendo, avantajlarını ve dezavantajlarını keşfedin, ürün özelliklerini ve fiyatını öğrenin, kullanıcı yorumlarını ve incelemelerini okuyun. - Capterra Türkiye image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Pendo Yorumları, Özellikleri ve Fiyatı - Capterra Türkiye --- Breadcrumb: [Ev](/) > [Müşteri Katılım Yazılımı](/directory/30906/customer-engagement/software) > [Pendo](/software/151951/pendo-platform) # Pendo Canonical: https://www.capterra.web.tr/software/151951/pendo-platform Page: 1 / 11\ İleri: [Next page](https://www.capterra.web.tr/software/151951/pendo-platform?page=2) > Yazılımınızı daha iyi hale getiren yazılım. Pendo, daha mutlu ve daha üretken kullanıcılar için daha iyi dijital deneyimler sunmanıza yardımcı olur. > > Verdict: Rated **4.5/5** by 238 users. Top-rated for **Tavsiye edilme olasılığı**. ----- ## Overview ### Kimler Pendo Kullanıyor? Ürün yönetimi, müşteri başarısı, müşteri desteği, mühendislik, pazarlama, satış ve kullanıcı deneyimi ekipleri, BT, İK. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Toplam** | **4.5/5** | 238 İncelemeler | | Kullanım Kolaylığı | 4.1/5 | Based on overall reviews | | Müşteri Desteği | 4.5/5 | Based on overall reviews | | Paranızın Karşılığı | 4.3/5 | Based on overall reviews | | Özellikler | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Tavsiye edilme olasılığı) | ## Satıcı hakkında - **Şirket**: Pendo.io - **Location**: Raleigh, ABD - **Founded**: 2014 ## Commercial Context - **Pricing model**: (Free version available) (Ücretsiz Deneme) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Deployment & Platforms**: Cloud, SaaS, Web tabanlı - **Supported Languages**: İngilizce - **Available Countries**: ABD Virjin Adaları, Afganistan, Almanya, Amerika Birleşik Devletleri, Amerikan Samoası, Andorra, Angola, Anguilla, Antigua ve Barbuda, Arjantin, Arnavutluk, Aruba, Avustralya, Avusturya, Azerbaycan, Bahamalar, Bahreyn, Bangladeş, Barbados, Belarus and 209 more ## Özellikler - Anket/Yoklama Yönetimi - Anketler ve Geribildirim - Anımsatıcılar - Bağlamsal Rehberlik - Canlı Sohbet - Davranış İzleme - Davranışsal Analiz - Dönüşüm İzleme - Etkinlik Panosu - Etkinlik İzleme - Geri Bildirim Yönetimi - Görev Yönetimi - Görsel Analizler - Görselleştirme - Huni Analizi - Isı Haritaları - Katılım İzleme - Kullanıcı Araştırması Analizi - Kullanıcı Etkileşimi İzleme - Kullanıcı Katılımı - Metin Analizi - Müşteri Deneyimi Yönetimi - Müşteri Geçmişi - Müşteri Segmentasyonu - NPS Anketi Yapısı - Nabız Yoklama Anketleri - Pano - Performans Metrikleri - Proje Planlama - Raporlama ve İstatistikler - Raporlama/Analiz - Self Servis Portal - Sitede Geçirilen Süreyi İzleme - Son Tarih Yönetimi - Uyarılar/Bildirimler - Uygulama İçi Etkinlik İzleme - Uygulama İçi Eğitim - Veri Görselleştirme - Veri İçe/Dışa Aktarma - Web Trafiği Raporlama - Çalışan Yönetimi - Çalışanı Takdir Etme - Çok Kanallı Veri Toplama - Çok Kanallı İletişim - Öncelik Belirleme - Özelleştirilebilir Şablonlar - Ürün Yol Haritası Çıkarma - İletişim Yönetimi - İçerik Oluşturma - İş Birliği Araçları ... and 27 more features ## Integrations (31 total) - Amazon Redshift - Calendly - ChurnZero - Confluence - Domo - Drift - Elastic Enterprise Search - Fivetran - Fullstory - Gainsight CS - HelpDocs - HubSpot CRM - Igloo - Intercom - Jira ... and 16 more integrations ## Support Options - E-posta/Yardım Masası - SSS/Forum - Bilgi Tabanı - Telefon Desteği - Sohbet ## Category - [Müşteri Katılım Yazılımı](https://www.capterra.web.tr/directory/30906/customer-engagement/software) ## İlgili Kategoriler - [Müşteri Katılım Yazılımı](https://www.capterra.web.tr/directory/30906/customer-engagement/software) - [Nitel Veri Analiz Yöntemleri](https://www.capterra.web.tr/directory/31297/qualitative-data-analysis/software) - [Web Analytics Yazılımı](https://www.capterra.web.tr/directory/30073/web-analytics/software) - [Mobil Analitik Yazılımı](https://www.capterra.web.tr/directory/30936/mobile-analytics/software) - [Kullanıcı Deneyimi (UX)](https://www.capterra.web.tr/directory/31036/ux/software) ## Alternatifler 1. [Bitrix24](https://www.capterra.web.tr/software/113540/bitrix24) — 4.2/5 (990 reviews) 2. [Google Analytics 360](https://www.capterra.web.tr/software/177042/google-analytics) — 4.7/5 (8091 reviews) 3. [Lucky Orange](https://www.capterra.web.tr/software/150695/lucky-orange) — 4.7/5 (260 reviews) 4. [Wrike](https://www.capterra.web.tr/software/76113/wrike) — 4.4/5 (2988 reviews) 5. [Trello](https://www.capterra.web.tr/software/1010321/trello) — 4.5/5 (23529 reviews) ## İncelemeler ### "Great Tool For Analytics, Gathering User Feedback, and Customer Outreach" — 5.0/5 > **Joseph** | *15 Kasım 2022* | Bilgisayar Yazılımı | Recommendation rating: 10.0/10 > > **Artılar**: Our organization uses Pendo for a variety of purposes. We use the powerful analytic tools to understand how our users are using our product. This helps our Product Managers make important roadmapping decisions, track feature adoption, and monitor user behavior. The design team gets a lot of benefit from the Funnel and Pathing features, it helps them to study user flows and make design adjustments on the fly. We use guides frequently to announce new features, market events and webinars, collect user feedback, and educate users on how to use our features. I really like the NPS functionality, this allows us to be constantly collecting user feedback that is sampled on a random basis. This has been extremely beneficial for us to track if we are improving our NPS and PMF score quarter by quarter.Nearly ever department in our organization gets some benefit from Pendo, whether its our Product, Customer Success, Marketing, or Sales teams. > > **Eksileri**: There is a huge learning curve with Pendo. It can take months to learn all the ins and outs, and it needs to be set up correctly or you will lose all the benefits of the tool. The hardest steps are injecting the Pendo snippet into your codebase, setting up data attributes correctly. tagging the pages/features. creating‹ segments. and excluding testing environments and test orgs. In the past we ran into some troubles with Pendo when we had several people using the tool at once who were not properly trained, this lead to a messy Pendo instance and incorrect/unreliable data. It is best to have one Pendo owner in your organization who is completely familiar with the tool and owns all aspects of Pendo from implementation to maintenance. Once it is set up properly. it is an incredibly powerful and beneficial tool for any organization. > > I love Pendo\! It's fun to use and I always discover new insights into our users and product. ----- ### "Pendo is a Lifesaver" — 4.0/5 > **Doğrulanmış Yorumcu** | *5 Aralık 2019* | Bilgisayar Yazılımı | Recommendation rating: 9.0/10 > > **Artılar**: Pendo allows me to easily set up guides or walkthroughs in my product. The best part is that it leaves a lot of room to start small and grow. > > **Eksileri**: One of our selling points was that it required low development effort and could be managed by a non-developer. While yes, this is true, it can require someone with front-end experience to code a few walk through steps and someone with back-end experience to send additional data to pendo for use with segmentation and analytics. > > The platform has been great. While we have experienced a few bumps in the road, theres always been workarounds and solutions that solve our problems. ----- ### "Terrible company w terrible biz practice" — 1.0/5 > **Mark** | *14 Ocak 2020* | İnternet | Recommendation rating: 0.0/10 > > **Artılar**: Nothing impressive. Slow responsiveness in generating ui/ux pages > > **Eksileri**: Terrible biz practice. After a year of license, suddenly came and say we have to pay more because we are using more features. The features used are what they trained our team to use after the agreement was signed and also we paid for the training. > > Not that useful as only work for web interface. We have apps so need better tool. And terrible biz practice trying to scam more money from customers... ----- ### "Used at Multiple Companies / Highly Recommend" — 5.0/5 > **Josh** | *6 Mayıs 2019* | Telekomünikasyon | Recommendation rating: 10.0/10 > > **Artılar**: Pendo is a great tool. It is easy to use and helps executives start tracking the right metrics (instead of guessing at what is important). It also scales your support organization with automated onboarding and educational opportunities for users. > > **Eksileri**: Sometimes the reports bug-out, but the support team is quick to respond. Additionally, there is no way to communicate with users OUTSIDE your application ecosystem (i.e. email). If a user isn't engaged with your software, you have to go into a different system in order to get re-engagement. ----- ### "Pendo is vital to any Product role, whether entry- or executive-level" — 5.0/5 > **Drake** | *5 Aralık 2025* | Mali Hizmetler | Recommendation rating: 10.0/10 > > **Artılar**: Their product analytics are wonderful for identifying opportunities and discovering potential within our own product. Their platform is intuitive and is easy to naviget to find value. Their customer service is second-to-none. > > **Eksileri**: Once you understand the surface-level and initial insights, getting deeper seems to require quite a bit of effort and time. Their is SO MUCH in there that sometimes it can feel a little overwhelming (but that's also a "time" issue on our side) > > I'm a huge proponent of Pendo - we've had access to it for 8+ years and it keeps getting better and better. It has become a central tool for me as a product manager, and it is first on my list of "tools to get" when talking to other people in similar roles. ----- Page: 1 / 11\ İleri: [Next page](https://www.capterra.web.tr/software/151951/pendo-platform?page=2) ## Links - [View on Capterra](https://www.capterra.web.tr/software/151951/pendo-platform) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## Structured Data