--- description: Zoho CRM, avantajlarını ve dezavantajlarını keşfedin, ürün özelliklerini ve fiyatını öğrenin, kullanıcı yorumlarını ve incelemelerini okuyun. - Capterra Türkiye image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho CRM Yorumları, Özellikleri ve Fiyatı - Capterra Türkiye --- Breadcrumb: [Ev](/) > [CRM Programı](/directory/2/customer-relationship-management/software) > [Zoho CRM](/software/155928/zoho-crm) # Zoho CRM Canonical: https://www.capterra.web.tr/software/155928/zoho-crm Page: 1 / 281\ İleri: [Next page](https://www.capterra.web.tr/software/155928/zoho-crm?page=2) > Zoho CRM, kuruluşları eksiksiz bir müşteri ilişkileri yaşam döngüsü yönetim çözümüyle güçlendirir. > > Verdict: Rated **4.3/5** by 7003 users. Top-rated for **Tavsiye edilme olasılığı**. ----- ## Overview ### Kimler Zoho CRM Kullanıyor? Zoho CRM küçük, orta ve büyük işletmeler tarafından kullanılabilir. Hatta kendi Zoho CRM sürümünüzü de oluşturabilirsiniz. Zoho CRM ile daha akıllı ve daha hızlı satış yapın. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Toplam** | **4.3/5** | 7003 İncelemeler | | Kullanım Kolaylığı | 4.2/5 | Based on overall reviews | | Müşteri Desteği | 4.1/5 | Based on overall reviews | | Paranızın Karşılığı | 4.3/5 | Based on overall reviews | | Özellikler | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Tavsiye edilme olasılığı) | ## Satıcı hakkında - **Şirket**: Zoho - **Founded**: 1996 ## Commercial Context - **Başlangıç Fiyatı**: $14,00 - **Pricing model**: (Free version available) (Ücretsiz Deneme) - **Target Audience**: Serbest Meslek, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Deployment & Platforms**: Cloud, SaaS, Web tabanlı, Android (Mobil), iPhone (Mobil), iPad (Mobil) - **Supported Languages**: Almanca, Arapça, Avrupa Portekizcesi, Brezilya Portekizcesi, Bulgarca, Danca, Endonezce, Felemenkçe, Fransızca, Geleneksel Çince, Hintçe, Hırvatça, Japonca, Korece, Lehçe, Macarca, Portekizce, Rusça, Tayca, Türkçe, Vietnamca, Çekçe, Çince, İbranice, İngilizce, İspanyolca, İsveççe, İtalyanca - **Available Countries**: Almanya, Amerika Birleşik Devletleri, Arjantin, Avustralya, Avusturya, Bahreyn, Bangladeş, Belarus, Belçika, Birleşik Arap Emirlikleri, Birleşik Krallık, Brezilya, Butan, Danimarka, Endonezya, Ermenistan, Estonya, Filipinler, Finlandiya, Fransa and 42 more ## Özellikler - Anketler ve Geribildirim - Arama/Filtreleme - Bağlılık Programı - Bağışçı Yönetimi - CRM - E-posta Pazarlaması - E-posta Yönetimi - Etkileşim İzleme - Etkinlik İzleme - For Financial Institutions - Geri Bildirim Yönetimi - Goal Setting/Tracking - Görev Yönetimi - Kampanya Yönetimi - Kanal Yönetimi - Kişi Yönetimi - Müşteri Adayı Dağıtımı - Müşteri Adayı Oluşturma - Müşteri Deneyimi Yönetimi - Müşteri Geçmişi - Müşteri Segmentasyonu - Müşteri İzleme - Otomatik Yönlendirme - Pazarlama Otomasyonu - Performans Metrikleri - Performans Yönetimi - Quota Planning - Randevu Yönetimi - Raporlama/Analiz - Sales Planning - Satış Aktivite Yönetimi - Satış Ekipleri/Kuruluşları İçin - Sigorta Sektörü İçin - Sohbet/Mesajlaşma - Sosyal Promosyon - Sürükle ve Bırak - Teklif Oluşturma - Teklifler/Tahminler - Teşvik Yönetimi - Veri Girişi - Yapay Zeka/Makine Öğrenmesi - Yorumlama/Notlar - Çok Kanallı Veri Toplama - Çoklu Para Birimi - Ödül Yönetimi - İletişim Yönetimi - İçerik Yönetimi - İş Akışı Yapılandırma - İş Süreci Otomasyonu - İşe Alım Süreci ... and 77 more features ## Integrations (68 total) - ActiveCampaign - Avaya Experience Platform - Bedrock Data - Box - Docusign - Dropbox - Eventbrite - GetResponse - Gmail - GoTo Meeting - Google Ads - Google Analytics 360 - Google Calendar - Google Drive - Google Workspace ... and 53 more integrations ## Support Options - E-posta/Yardım Masası - SSS/Forum - Bilgi Tabanı - Telefon Desteği - 7/24 (Canlı yardım) - Sohbet ## Category - [CRM Programı](https://www.capterra.web.tr/directory/2/customer-relationship-management/software) ## İlgili Kategoriler - [Yapay Zeka Tabanlı Satış Asistanı Yazılımı](https://www.capterra.web.tr/directory/34135/ai-sales-assistant/software) - [CRM Programı](https://www.capterra.web.tr/directory/2/customer-relationship-management/software) - [Finansal CRM Yazılımı](https://www.capterra.web.tr/directory/30562/financial-crm/software) - [İnşaat CRM Yazılımı](https://www.capterra.web.tr/directory/30657/construction-crm/software) - [Müşteri Deneyimi Yazılımı](https://www.capterra.web.tr/directory/30671/customer-experience/software) ## Alternatifler 1. [Bigin by Zoho CRM](https://www.capterra.web.tr/software/204998/bigin-by-zoho-crm) — 4.7/5 (744 reviews) 2. [Bitrix24](https://www.capterra.web.tr/software/113540/bitrix24) — 4.2/5 (1005 reviews) 3. [Pipedrive](https://www.capterra.web.tr/software/132666/pipedrive) — 4.5/5 (3063 reviews) 4. [EngageBay CRM](https://www.capterra.web.tr/software/178819/engagebay-marketing) — 4.6/5 (912 reviews) 5. [Brevo](https://www.capterra.web.tr/software/132996/brevo) — 4.6/5 (3523 reviews) ## İncelemeler ### "One of the best CRMs out there" — 5.0/5 > **Ron** | *30 Temmuz 2025* | Mali Hizmetler | Recommendation rating: 10.0/10 > > **Artılar**: The amount of functionality retained in the mobile app is amazing. It is by far the most useful mobile app out of the many CRMs I have tried. Also the product is extremely customizable - I find it to be a perfect fit for my business and my sales process. > > **Eksileri**: There weren't many things I didn't like about Zoho. There is a substantial learning curve, due to the depth of customization and features available. > > I had used Zoho in the past, and so it was a very easy decision with my newest venture. It fits my needs perfectly and does an incredible job of helping me manage my business and sell. ----- ### "Zoho CRM - Easy to Use" — 5.0/5 > **suba** | *22 Mayıs 2026* | Bilgi Teknolojileri ve Hizmetleri | Recommendation rating: 9.0/10 > > **Artılar**: It is very easy to use and maintaining the leads and deals are much more easier. It is easy to send out emails directly from our crm leads. > > **Eksileri**: It is a bit difficult while integrating with the previous crm as there are few gaps and not able to capture the few details same as the previous crm ----- ### "Zoho CRM Simplifies workflows and customer engagement" — 5.0/5 > **Gabriella** | *8 Eylül 2026* | Telekomünikasyon | Recommendation rating: 9.0/10 > > **Artılar**: I like Zoho CRM for its smart workflow management that automates routine tasks and it’s effective email campaign features that helps create and track personalized customer engagement. > > **Eksileri**: I honestly got nothing to dislike towards Zoho CRM everything was perfect while working with it so no dislike\! ----- ### "Worst Customer Service; Rep \[sensitive content hidden\] unhelpful" — 1.0/5 > **Joseph** | *11 Şubat 2026* | Profesyonel Eğitim ve Koçluk | Recommendation rating: 0.0/10 > > **Eksileri**: We have used Zoho services operationally, but our experience with Zoho’s billing and account management has been unacceptable. For more than two months, Zoho was unable to correct billing issues on its own systems after transitioning our account from annual to monthly billing. During that time, Zoho repeatedly threatened service suspension despite being unable to provide a functioning invoice or payment method. When a usable invoice and payment link were finally provided late on a Friday afternoon, Zoho suspended our services less than 48 hours later for “non-payment,” without prior notice that immediate payment was required and without allowing any reasonable payment window (e.g., net 7). This occurred despite Zoho being fully aware that the delay was caused entirely by its own billing failures. Requests for accommodation, escalation, or direct communication were denied. Services were effectively held until payment was made the same day. The product may be viable, but Zoho’s billing controls, escalation process, and customer accountability are deeply flawed. Business customers should carefully consider the operational risk created by these practices. ----- ### "A powerful CRM futures with unbeatable value for money" — 4.0/5 > **Cristin** | *29 Haziran 2026* | Otomotiv | Recommendation rating: 8.0/10 > > **Artılar**: The best part about Zoho CRM is it's incredible value for money and customization options. It offers powerful pipeline management and automated workflow at a fraction of the cost of its major competitors. The platform makes tracking sales leads simple and highly effective > > **Eksileri**: What I like least about the initial learning curve can be steep because the interface has so many deep minis. Additionally, The standard customer support can sometimes be slow to resolve complex technical setup issues > > My overall experience has been highly positive. It's a robust, budget-friendly CRM that perfectly streamlines lead tracking and sales automation. Despite a slight learning curve in slower support response, it remains an excellent tool for growing businesses ----- Page: 1 / 281\ İleri: [Next page](https://www.capterra.web.tr/software/155928/zoho-crm?page=2) ## Links - [View on Capterra](https://www.capterra.web.tr/software/155928/zoho-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data