---
description: Zoho CRM, avantajlarını ve dezavantajlarını keşfedin, ürün özelliklerini ve fiyatını öğrenin, kullanıcı yorumlarını ve incelemelerini okuyun. - Capterra Türkiye
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zoho CRM Yorumları, Özellikleri ve Fiyatı - Capterra Türkiye
---

Breadcrumb: [Ev](/) > [CRM Programı](/directory/2/customer-relationship-management/software) > [Zoho CRM](/software/155928/zoho-crm)

# Zoho CRM

Canonical: https://www.capterra.web.tr/software/155928/zoho-crm

Page: 1 / 281\
İleri: [Next page](https://www.capterra.web.tr/software/155928/zoho-crm?page=2)

> Zoho CRM, kuruluşları eksiksiz bir müşteri ilişkileri yaşam döngüsü yönetim çözümüyle güçlendirir.
> 
> Verdict: Rated **4.3/5** by 6994 users. Top-rated for **Tavsiye edilme olasılığı**.

-----

## Overview

### Kimler Zoho CRM Kullanıyor?

Zoho CRM küçük, orta ve büyük işletmeler tarafından kullanılabilir. Hatta kendi Zoho CRM sürümünüzü de oluşturabilirsiniz. Zoho CRM ile daha akıllı ve daha hızlı satış yapın.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Toplam** | **4.3/5** | 6994 İncelemeler |
| Kullanım Kolaylığı | 4.2/5 | Based on overall reviews |
| Müşteri Desteği | 4.1/5 | Based on overall reviews |
| Paranızın Karşılığı | 4.3/5 | Based on overall reviews |
| Özellikler | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Tavsiye edilme olasılığı) |

## Satıcı hakkında

- **Şirket**: Zoho
- **Founded**: 1996

## Commercial Context

- **Başlangıç Fiyatı**: $14,00
- **Pricing model**:  (Ücretsiz Deneme)
- **Target Audience**: Serbest Meslek, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Deployment & Platforms**: Cloud, SaaS, Web tabanlı, Android (Mobil), iPhone (Mobil), iPad (Mobil)
- **Supported Languages**: Almanca, Arapça, Avrupa Portekizcesi, Brezilya Portekizcesi, Bulgarca, Danca, Endonezce, Felemenkçe, Fransızca, Geleneksel Çince, Hintçe, Hırvatça, Japonca, Korece, Lehçe, Macarca, Rusça, Tayca, Türkçe, Vietnamca, Çekçe, Çince, İbranice, İngilizce, İspanyolca, İsveççe, İtalyanca
- **Available Countries**: Almanya, Amerika Birleşik Devletleri, Arjantin, Avustralya, Avusturya, Bahreyn, Bangladeş, Belarus, Belçika, Birleşik Arap Emirlikleri, Birleşik Krallık, Brezilya, Butan, Danimarka, Endonezya, Ermenistan, Estonya, Filipinler, Finlandiya, Fransa and 42 more

## Özellikler

- Anket/Yoklama Yönetimi
- Anketler ve Geribildirim
- Arama/Filtreleme
- Bağlılık Programı
- Bağışçı Yönetimi
- Belge Yönetimi
- CRM
- Canlı Sohbet
- E-posta Pazarlaması
- Erişim Denetimleri/İzinleri
- Etkileşim İzleme
- For Financial Institutions
- Geri Bildirim Yönetimi
- Goal Setting/Tracking
- Görev Yönetimi
- Görsel Analizler
- Kampanya Yönetimi
- Katılım İzleme
- Kişi Yönetimi
- Müşteri Adayı Dağıtımı
- Müşteri Adayı Oluşturma
- Müşteri Adayı Yönetimi
- Müşteri Deneyimi Yönetimi
- Müşteri Geçmişi
- Müşteri Veri Tabanı
- Müşteri İzleme
- Otomatik Yönlendirme
- Pazarlama Otomasyonu
- Randevu Yönetimi
- Raporlama/Analiz
- Sales Planning
- Satış Aktivite Yönetimi
- Satış Raporları
- Sigorta Sektörü İçin
- Sohbet/Mesajlaşma
- Sürükle ve Bırak
- Takvim Yönetimi
- Teşvik Yönetimi
- Veri Girişi
- Yapay Zeka/Makine Öğrenmesi
- Yorumlama/Notlar
- Çok Kanallı Veri Toplama
- Ödül Yönetimi
- İletişim Yönetimi
- İçerik Kitaplığı
- İçerik Yönetimi
- İş Akışı Yapılandırma
- İş Birliği Araçları
- İş Süreci Otomasyonu
- İşe Alım Süreci

... and 70 more features

## Integrations (70 total)

- 2iNova Practice Management Software
- ActiveCampaign
- Avaya Experience Platform
- Bedrock Data
- Box
- Docusign
- Dropbox
- Eventbrite
- GetResponse
- Gmail
- GoTo Meeting
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Drive

... and 55 more integrations

## Support Options

- E-posta/Yardım Masası
- SSS/Forum
- Bilgi Tabanı
- Telefon Desteği
- 7/24 (Canlı yardım)
- Sohbet

## Category

- [CRM Programı](https://www.capterra.web.tr/directory/2/customer-relationship-management/software)

## İlgili Kategoriler

- [Yapay Zeka Tabanlı Satış Asistanı Yazılımı](https://www.capterra.web.tr/directory/34135/ai-sales-assistant/software)
- [CRM Programı](https://www.capterra.web.tr/directory/2/customer-relationship-management/software)
- [Finansal CRM Yazılımı](https://www.capterra.web.tr/directory/30562/financial-crm/software)
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- [Müşteri Deneyimi Yazılımı](https://www.capterra.web.tr/directory/30671/customer-experience/software)

## Alternatifler

1. [Bigin by Zoho CRM](https://www.capterra.web.tr/software/204998/bigin-by-zoho-crm) — 4.7/5 (742 reviews)
2. [Bitrix24](https://www.capterra.web.tr/software/113540/bitrix24) — 4.2/5 (1002 reviews)
3. [Pipedrive](https://www.capterra.web.tr/software/132666/pipedrive) — 4.5/5 (3058 reviews)
4. [EngageBay CRM](https://www.capterra.web.tr/software/178819/engagebay-marketing) — 4.6/5 (910 reviews)
5. [Brevo](https://www.capterra.web.tr/software/132996/brevo) — 4.6/5 (3512 reviews)

## İncelemeler

### "One of the best CRMs out there" — 5.0/5

> **Ron** | *30 Temmuz 2025* | Mali Hizmetler | Recommendation rating: 10.0/10
> 
> **Artılar**: The amount of functionality retained in the mobile app is amazing. It is by far the most useful mobile app out of the many CRMs I have tried.

Also the product is extremely customizable - I find it to be a perfect fit for my business and my sales process.
> 
> **Eksileri**: There weren't many things I didn't like about Zoho. There is a substantial learning curve, due to the depth of customization and features available.
> 
> I had used Zoho in the past, and so it was a very easy decision with my newest venture. It fits my needs perfectly and does an incredible job of helping me manage my business and sell.

-----

### "Strong CRM to support a growing company\!" — 4.0/5

> **Doğrulanmış Yorumcu** | *16 Ocak 2026* | Sigorta | Recommendation rating: 8.0/10
> 
> **Artılar**: I love that there is a free version for us to use while we are at a stage of growth where we are evolving from spreadsheets (free, but messy) and to a real platform that can support us\!
> 
> **Eksileri**: I wish I could load update information fields for contacts or accounts as I am uploading.  Legit the only challenge I've run into thus far in using this platform.  I've used several other CRMs in my career and Zoho is the most intuitive.
> 
> Does what we need it to do, super easy to onboard any new team members, and I haven't had to use customer support\!  While the team at Zoho is likely awesome, especially given the product quality, I've been sufficiently satisfied since joining\!

-----

### "Budget-friendly CRM" — 5.0/5

> **Luke** | *9 Temmuz 2026* | Makine | Recommendation rating: 9.0/10
> 
> **Artılar**: I really believe this is an excellent CRM choice for companies that need to work within a limited budget. The great part is that even though it's cost-effective, it doesn't feel low-quality at all.
> 
> **Eksileri**: Well the email editor is a bit limited when it comes to pre-made templates, even though the ability to schedule emails works well. The reporting feature also needs some work.

-----

### "Wish I never switched to Zoho Books" — 1.0/5

> **Laura** | *29 Haziran 2026* | Rekreasyon Tesisleri ve Hizmetleri | Recommendation rating: 0.0/10
> 
> **Artılar**: I originally switched from Quickbooks to Zoho because it was more user friendly.
However the customer service has outweighed the ease of use
> 
> **Eksileri**: Their 3rd party banking link supplier is atrocious.  It breaks down once a quarter for at least 2 weeks. The solution is to always manually upload my bank statements.  What's the point of having an accounting software if I'm doing all the work.
> 
> Very poor.  On a quarterly basis the bank links do not work.  I spend hours trying to fix my bank uploads and figuring out when their service broke down.  The only response I get from them is "thanks for your patience - it's not Zoho that is broken - it's the 3rd party company we hire for bank feeds"

-----

### "Zoho CRM - Easy to Use" — 5.0/5

> **suba** | *22 Mayıs 2026* | Bilgi Teknolojileri ve Hizmetleri | Recommendation rating: 9.0/10
> 
> **Artılar**: It is very easy to use and maintaining the leads and deals are much more easier. It is easy to send out emails directly from our crm leads.
> 
> **Eksileri**: It is a bit difficult while integrating with the previous crm as there are few gaps and not able to capture the few details same as the previous crm

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## Links

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