--- description: Zoho CRM, avantajlarını ve dezavantajlarını keşfedin, ürün özelliklerini ve fiyatını öğrenin, kullanıcı yorumlarını ve incelemelerini okuyun. - Capterra Türkiye image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho CRM Yorumları, Özellikleri ve Fiyatı - Capterra Türkiye --- Breadcrumb: [Ev](/) > [CRM Programı](/directory/2/customer-relationship-management/software) > [Zoho CRM](/software/155928/zoho-crm) # Zoho CRM Canonical: https://www.capterra.web.tr/software/155928/zoho-crm Page: 1 / 280\ İleri: [Next page](https://www.capterra.web.tr/software/155928/zoho-crm?page=2) > Zoho CRM, kuruluşları eksiksiz bir müşteri ilişkileri yaşam döngüsü yönetim çözümüyle güçlendirir. > > Verdict: Rated **4.3/5** by 6958 users. Top-rated for **Tavsiye edilme olasılığı**. ----- ## Overview ### Kimler Zoho CRM Kullanıyor? Zoho CRM küçük, orta ve büyük işletmeler tarafından kullanılabilir. Hatta kendi Zoho CRM sürümünüzü de oluşturabilirsiniz. Zoho CRM ile daha akıllı ve daha hızlı satış yapın. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Toplam** | **4.3/5** | 6958 İncelemeler | | Kullanım Kolaylığı | 4.2/5 | Based on overall reviews | | Müşteri Desteği | 4.1/5 | Based on overall reviews | | Paranızın Karşılığı | 4.3/5 | Based on overall reviews | | Özellikler | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Tavsiye edilme olasılığı) | ## Satıcı hakkında - **Şirket**: Zoho - **Founded**: 1996 ## Commercial Context - **Başlangıç Fiyatı**: $14,00 - **Pricing model**: (Ücretsiz Deneme) - **Target Audience**: Serbest Meslek, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000 - **Deployment & Platforms**: Cloud, SaaS, Web tabanlı, Android (Mobil), iPhone (Mobil), iPad (Mobil) - **Supported Languages**: Almanca, Arapça, Avrupa Portekizcesi, Brezilya Portekizcesi, Bulgarca, Danca, Endonezce, Felemenkçe, Fransızca, Geleneksel Çince, Hintçe, Hırvatça, Japonca, Korece, Lehçe, Macarca, Rusça, Tayca, Türkçe, Vietnamca, Çekçe, Çince, İbranice, İngilizce, İspanyolca, İsveççe, İtalyanca - **Available Countries**: Almanya, Amerika Birleşik Devletleri, Arjantin, Avustralya, Avusturya, Bahreyn, Bangladeş, Belarus, Belçika, Birleşik Arap Emirlikleri, Birleşik Krallık, Brezilya, Butan, Danimarka, Endonezya, Ermenistan, Estonya, Filipinler, Finlandiya, Fransa and 42 more ## Özellikler - Anket/Yoklama Yönetimi - Anketler ve Geribildirim - Arama/Filtreleme - Bağlılık Programı - Bağışçı Yönetimi - Belge Yönetimi - CRM - Canlı Sohbet - E-posta Pazarlaması - Erişim Denetimleri/İzinleri - Etkileşim İzleme - For Financial Institutions - Geri Bildirim Yönetimi - Goal Setting/Tracking - Görev Yönetimi - Görsel Analizler - Kampanya Yönetimi - Kanal Yönetimi - Katılım İzleme - Kişi Yönetimi - Müşteri Adayı Oluşturma - Müşteri Aktivitesi İzleme - Müşteri Deneyimi Yönetimi - Müşteri Geçmişi - Müşteri Veri Tabanı - Müşteri İzleme - Otomatik Yönlendirme - Pazarlama Otomasyonu - Randevu Yönetimi - Raporlama/Analiz - Sales Planning - Satış Aktivite Yönetimi - Satış Raporları - Sigorta Sektörü İçin - Sohbet/Mesajlaşma - Sosyal Promosyon - Sürükle ve Bırak - Tahmini Analiz - Teşvik Yönetimi - Yapay Zeka/Makine Öğrenmesi - Yorumlama/Notlar - Çok Kanallı Veri Toplama - Ödül Yönetimi - İletişim Yönetimi - İçerik Kitaplığı - İçerik Yönetimi - İş Akışı Yapılandırma - İş Birliği Araçları - İş Süreci Otomasyonu - İşe Alım Süreci ... and 70 more features ## Integrations (70 total) - 2iNova Practice Management Software - ActiveCampaign - Avaya Experience Platform - Bedrock Data - Box - Dealfront - Docusign - Dropbox Business - Eventbrite - GetResponse - Gmail - GoTo Meeting - Google Ads - Google Analytics 360 - Google Calendar ... and 55 more integrations ## Support Options - E-posta/Yardım Masası - SSS/Forum - Bilgi Tabanı - Telefon Desteği - 7/24 (Canlı yardım) - Sohbet ## Category - [CRM Programı](https://www.capterra.web.tr/directory/2/customer-relationship-management/software) ## İlgili Kategoriler - [Yapay Zeka Tabanlı Satış Asistanı Yazılımı](https://www.capterra.web.tr/directory/34135/ai-sales-assistant/software) - [CRM Programı](https://www.capterra.web.tr/directory/2/customer-relationship-management/software) - [Finansal CRM Yazılımı](https://www.capterra.web.tr/directory/30562/financial-crm/software) - [İnşaat CRM Yazılımı](https://www.capterra.web.tr/directory/30657/construction-crm/software) - [Müşteri Deneyimi Yazılımı](https://www.capterra.web.tr/directory/30671/customer-experience/software) ## Alternatifler 1. [Bigin by Zoho CRM](https://www.capterra.web.tr/software/204998/bigin-by-zoho-crm) — 4.7/5 (715 reviews) 2. [Bitrix24](https://www.capterra.web.tr/software/113540/bitrix24) — 4.2/5 (979 reviews) 3. [EngageBay CRM](https://www.capterra.web.tr/software/178819/engagebay-marketing) — 4.7/5 (906 reviews) 4. [Pipedrive](https://www.capterra.web.tr/software/132666/pipedrive) — 4.5/5 (3042 reviews) 5. [Brevo](https://www.capterra.web.tr/software/132996/brevo) — 4.6/5 (3383 reviews) ## İncelemeler ### "Great for Lead Management" — 5.0/5 > **Doğrulanmış Yorumcu** | *25 Mayıs 2024* | Perakende | Recommendation rating: 8.0/10 > > **Artılar**: I like how we can output data in a very quality format. > > **Eksileri**: I do not like the complication while setting up the ecosystem. > > Overall, it's nice platform to have everything under one place. ----- ### "Great CRM, it provides all-in-one solutions" — 5.0/5 > **Himaanshu** | *28 Aralık 2024* | Bilgisayar Yazılımı | Recommendation rating: 8.0/10 > > **Artılar**: I really the sales and marketing automation it enhances the efficiency. > > **Eksileri**: The customer support services need to be little improved and sometimes I notice slight lags. > > Overall, my experience is excellent just needs little improved else it solves most of my business tasks. ----- ### "Good CRM, better with the whole Zoho Suite" — 4.0/5 > **Doğrulanmış Yorumcu** | *28 Ekim 2025* | Otomotiv | Recommendation rating: 7.0/10 > > **Artılar**: CRM management with plenty of features, customizations and all you can expect from a modern CRM. It's biggest advantage? If you use the whole Zoho Suite, everything is connected and you can improve your company A LOT. Among that, it's a good CRM. > > **Eksileri**: As all Zoho apps, configuration it's a little bit complicated, permissions are sometimes ultra complex to understand, and some adjustments need to be done by the OWNER of the installation, which is only ONE account and can do some administrative things. Another con is definitely support, which honestly it's not the best. > > More than 2 years using it as main CRM, for managing accounts in Spain, Portugal and Italy. Connected with the rest of the Zoho ecosystem, specially with Projects, Sprints, Books and Analytics. ----- ### "Sign contract" — 5.0/5 > **Mark** | *9 Ocak 2026* | İnşaat | Recommendation rating: 9.0/10 > > **Artılar**: Easy to fill contracts online without spending a penny. It offers advanced features but they are not used by me. > > **Eksileri**: Nothing special from this part, easy, accessible, I might say one of the best online platforms I have ever seen > > I have used Zoho Sign so many times and still today a great platform. I like how I can sign and avoid paying for extra features on my other current platforms. ----- ### "Save your money, not your time." — 3.0/5 > **AJ** | *14 Ekim 2025* | E-öğrenme | Recommendation rating: 7.0/10 > > **Artılar**: Value for Money, Easy to start, Easy to Navigate, Easy to set up business metrics, Low learning curve for experienced CRM users, Good API services > > **Eksileri**: : Terrible mobile experience, no value add to the business : Terrible AI - does absolutely nothing in terms of added business value, : Advanced Analytics to get core business intelligence is tricky, Core Metric tracking can be complete pain if embedded system values are over-written with semantics that are friendly to a particular business case. : Zoho Support promises a lot, delivers next to nothing. : Customisation - especially for Zoho Books for users moving from Tally - is a very long drawn out and painful process - from a development as well as a psychological perspective. > > 70/100. Why? This overall user experience is from an Indian business perspective where the business requires A LOT of in-CRM customisation in order to derive value from the CRM. The business is a leader in the India's education research and digital distribution space and has a team of 30 people working on the system. This includes Sales, Support, Operations, Accounts and Admin. Zoho CRM was the clear alternative to Salesforce in our specific business case because it offered a cost-friendly alternative, and a supposedly easy on-boarding and critical business metrics tracking process. We used it initially only for the Sales Team, then gradually, over 3 years, rolled it out for the Sales Support team as well as the Accounts Team to get a 360 degree view of the business. The CRM system is very difficult to customise - especially if you want a proper view of the business - Sales, Operations, Support, Accounts, Admin. It's been a 3+ year journey with Zoho. If the Zoho ecosystem had been a bit better thought-out with easy customisations the journey shouldn't have taken more than 1 year. If you are looking to customise the system to your specific business needs - all the best. It's going to take a really long time depending on your specific use case. An overview : Zoho has all the modules that SalesForce has...at 1/3rd the cost. Great. : It does 90% of the CRM job really well. And then collapses completely when it comes to business critical details that will actually deliver a bang for your buck. : you need a Zoho partner and about 2 years of development work if you want to really customise the solution for your particular line of business : it's out of the box for a very small spectrum of businesses : if you're moving from Tally to Zoho Books, you are looking at a one year development cycle - not counting the hours you'll spend trying to convince the Accounts Team to use the system. It's not an easy sell to the Accounts Team or integration process from a Tally to Zoho Books viewpoint. : the AI element is present but totally useless and gives zero insight into business critical elements. So, from a future-proofing standpoint, you'll save a lot of money vis-a-vis a Salesforce type of CRM, but invest a lot of time in customisations, development and in-house training to get critical business insights from the system. That's why - 70/100. Zoho now needs to up the ante - and fast. It's bare bones from an AI perspective and just about usable from a small business perspective. Everything else - be prepared for a hard slog. ----- Page: 1 / 280\ İleri: [Next page](https://www.capterra.web.tr/software/155928/zoho-crm?page=2) ## Links - [View on Capterra](https://www.capterra.web.tr/software/155928/zoho-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data