--- description: Zoho CRM, avantajlarını ve dezavantajlarını keşfedin, ürün özelliklerini ve fiyatını öğrenin, kullanıcı yorumlarını ve incelemelerini okuyun. - Capterra Türkiye image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho CRM Yorumları, Özellikleri ve Fiyatı - Capterra Türkiye --- Breadcrumb: [Ev](/) > [CRM Programı](/directory/2/customer-relationship-management/software) > [Zoho CRM](/software/155928/zoho-crm) # Zoho CRM Canonical: https://www.capterra.web.tr/software/155928/zoho-crm Page: 1 / 281\ İleri: [Next page](https://www.capterra.web.tr/software/155928/zoho-crm?page=2) > Zoho CRM, kuruluşları eksiksiz bir müşteri ilişkileri yaşam döngüsü yönetim çözümüyle güçlendirir. > > Verdict: Rated **4.3/5** by 6982 users. Top-rated for **Tavsiye edilme olasılığı**. ----- ## Overview ### Kimler Zoho CRM Kullanıyor? Zoho CRM küçük, orta ve büyük işletmeler tarafından kullanılabilir. Hatta kendi Zoho CRM sürümünüzü de oluşturabilirsiniz. Zoho CRM ile daha akıllı ve daha hızlı satış yapın. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Toplam** | **4.3/5** | 6982 İncelemeler | | Kullanım Kolaylığı | 4.2/5 | Based on overall reviews | | Müşteri Desteği | 4.1/5 | Based on overall reviews | | Paranızın Karşılığı | 4.3/5 | Based on overall reviews | | Özellikler | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Tavsiye edilme olasılığı) | ## Satıcı hakkında - **Şirket**: Zoho - **Founded**: 1996 ## Commercial Context - **Başlangıç Fiyatı**: $14,00 - **Pricing model**: (Ücretsiz Deneme) - **Target Audience**: Serbest Meslek, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Deployment & Platforms**: Cloud, SaaS, Web tabanlı, Android (Mobil), iPhone (Mobil), iPad (Mobil) - **Supported Languages**: Almanca, Arapça, Avrupa Portekizcesi, Brezilya Portekizcesi, Bulgarca, Danca, Endonezce, Felemenkçe, Fransızca, Geleneksel Çince, Hintçe, Hırvatça, Japonca, Korece, Lehçe, Macarca, Rusça, Tayca, Türkçe, Vietnamca, Çekçe, Çince, İbranice, İngilizce, İspanyolca, İsveççe, İtalyanca - **Available Countries**: Almanya, Amerika Birleşik Devletleri, Arjantin, Avustralya, Avusturya, Bahreyn, Bangladeş, Belarus, Belçika, Birleşik Arap Emirlikleri, Birleşik Krallık, Brezilya, Butan, Danimarka, Endonezya, Ermenistan, Estonya, Filipinler, Finlandiya, Fransa and 42 more ## Özellikler - Anket/Yoklama Yönetimi - Anketler ve Geribildirim - Arama/Filtreleme - Bağlılık Programı - Bağışçı Yönetimi - Belge Yönetimi - CRM - Canlı Sohbet - E-posta Pazarlaması - Erişim Denetimleri/İzinleri - Etkileşim İzleme - For Financial Institutions - Geri Bildirim Yönetimi - Görev Yönetimi - Görsel Analizler - Kampanya Yönetimi - Katılım İzleme - Kişi Yönetimi - Müşteri Adayı Oluşturma - Müşteri Aktivitesi İzleme - Müşteri Deneyimi Yönetimi - Müşteri Geçmişi - Müşteri Veri Tabanı - Müşteri İzleme - Otomatik Yönlendirme - Pazarlama Otomasyonu - Planlama - Randevu Yönetimi - Raporlama/Analiz - Sales Planning - Satış Aktivite Yönetimi - Satış Ekipleri/Kuruluşları İçin - Satış Raporları - Sigorta Sektörü İçin - Sohbet/Mesajlaşma - Sürükle ve Bırak - Takvim Yönetimi - Teşvik Yönetimi - Toplantı Yönetimi - Yapay Zeka/Makine Öğrenmesi - Yorumlama/Notlar - Çok Kanallı Veri Toplama - Ödül Yönetimi - İletişim Yönetimi - İçerik Kitaplığı - İçerik Yönetimi - İş Akışı Yapılandırma - İş Birliği Araçları - İş Süreci Otomasyonu - İşe Alım Süreci ... and 70 more features ## Integrations (70 total) - 2iNova Practice Management Software - ActiveCampaign - Avaya Experience Platform - Bedrock Data - Box - Docusign - Dropbox Business - Eventbrite - GetResponse - Gmail - GoTo Meeting - Google Ads - Google Analytics 360 - Google Calendar - Google Drive ... and 55 more integrations ## Support Options - E-posta/Yardım Masası - SSS/Forum - Bilgi Tabanı - Telefon Desteği - 7/24 (Canlı yardım) - Sohbet ## Category - [CRM Programı](https://www.capterra.web.tr/directory/2/customer-relationship-management/software) ## İlgili Kategoriler - [Yapay Zeka Tabanlı Satış Asistanı Yazılımı](https://www.capterra.web.tr/directory/34135/ai-sales-assistant/software) - [CRM Programı](https://www.capterra.web.tr/directory/2/customer-relationship-management/software) - [Finansal CRM Yazılımı](https://www.capterra.web.tr/directory/30562/financial-crm/software) - [İnşaat CRM Yazılımı](https://www.capterra.web.tr/directory/30657/construction-crm/software) - [Müşteri Deneyimi Yazılımı](https://www.capterra.web.tr/directory/30671/customer-experience/software) ## Alternatifler 1. [Bigin by Zoho CRM](https://www.capterra.web.tr/software/204998/bigin-by-zoho-crm) — 4.7/5 (738 reviews) 2. [Bitrix24](https://www.capterra.web.tr/software/113540/bitrix24) — 4.2/5 (997 reviews) 3. [Pipedrive](https://www.capterra.web.tr/software/132666/pipedrive) — 4.5/5 (3056 reviews) 4. [EngageBay CRM](https://www.capterra.web.tr/software/178819/engagebay-marketing) — 4.7/5 (908 reviews) 5. [Brevo](https://www.capterra.web.tr/software/132996/brevo) — 4.6/5 (3489 reviews) ## İncelemeler ### "One of the best CRMs out there" — 5.0/5 > **Ron** | *30 Temmuz 2025* | Mali Hizmetler | Recommendation rating: 10.0/10 > > **Artılar**: The amount of functionality retained in the mobile app is amazing. It is by far the most useful mobile app out of the many CRMs I have tried. Also the product is extremely customizable - I find it to be a perfect fit for my business and my sales process. > > **Eksileri**: There weren't many things I didn't like about Zoho. There is a substantial learning curve, due to the depth of customization and features available. > > I had used Zoho in the past, and so it was a very easy decision with my newest venture. It fits my needs perfectly and does an incredible job of helping me manage my business and sell. ----- ### "Strong CRM to support a growing company\!" — 4.0/5 > **Doğrulanmış Yorumcu** | *16 Ocak 2026* | Sigorta | Recommendation rating: 8.0/10 > > **Artılar**: I love that there is a free version for us to use while we are at a stage of growth where we are evolving from spreadsheets (free, but messy) and to a real platform that can support us\! > > **Eksileri**: I wish I could load update information fields for contacts or accounts as I am uploading. Legit the only challenge I've run into thus far in using this platform. I've used several other CRMs in my career and Zoho is the most intuitive. > > Does what we need it to do, super easy to onboard any new team members, and I haven't had to use customer support\! While the team at Zoho is likely awesome, especially given the product quality, I've been sufficiently satisfied since joining\! ----- ### "Unbeatable Value and Deep Customization, but Expect a Setup Curve" — 5.0/5 > **Sourav** | *3 Haziran 2026* | Pazarlama ve Reklamcılık | Recommendation rating: 9.0/10 > > **Artılar**: The Value for Money is exceptional, especially if you utilize the broader Zoho ecosystem. Contact Management is incredibly robust, making it easy to track the entire lifecycle of a lead centrally. The Workflow Management tools are highly customizable—you can automate almost any repetitive task if you take the time to map it out. Additionally, the native Email integration works seamlessly to keep all client communications logged in one place. > > **Eksileri**: The platform's overall Design can feel a bit dated and cluttered compared to more modern CRMs. Because of its depth, Ease of Use takes a hit initially; there is a undeniably steep learning curve. Customer Support can also be inconsistent and sometimes slow to resolve deeper technical issues unless you pay for premium support tier > > Once properly configured, it’s an incredibly powerful engine for managing data and automating workflows. It requires a significant upfront investment in setup time and training, but it pays off by providing enterprise-level capabilities at a fraction of the cost of its competitors. ----- ### "Worst Customer Service; Rep \[sensitive content hidden\] unhelpful" — 1.0/5 > **Joseph** | *11 Şubat 2026* | Profesyonel Eğitim ve Koçluk | Recommendation rating: 0.0/10 > > **Eksileri**: We have used Zoho services operationally, but our experience with Zoho’s billing and account management has been unacceptable. For more than two months, Zoho was unable to correct billing issues on its own systems after transitioning our account from annual to monthly billing. During that time, Zoho repeatedly threatened service suspension despite being unable to provide a functioning invoice or payment method. When a usable invoice and payment link were finally provided late on a Friday afternoon, Zoho suspended our services less than 48 hours later for “non-payment,” without prior notice that immediate payment was required and without allowing any reasonable payment window (e.g., net 7). This occurred despite Zoho being fully aware that the delay was caused entirely by its own billing failures. Requests for accommodation, escalation, or direct communication were denied. Services were effectively held until payment was made the same day. The product may be viable, but Zoho’s billing controls, escalation process, and customer accountability are deeply flawed. Business customers should carefully consider the operational risk created by these practices. ----- ### "Powerful and Flexible, once you get past the learning curve" — 5.0/5 > **Doğrulanmış Yorumcu** | *22 Nisan 2026* | Havacılık ve Uzay | Recommendation rating: 9.0/10 > > **Artılar**: Zoho CRM is an app I keep coming back to because of its interface simplicity and effective functionality > > **Eksileri**: My least favourite thing about Zoho CRM is it can feel a bit clustered, sometimes one will have to click through many screens to get something that can ordinarily be gotten easily. Although it's not bad but can be improved. > > My overall experience with Zoho CRM has been positive most times, once i set up my page, ZOHO CRM does an amazing job keeping everything organized from leads, contacts, deals and communication history are all easy to be tracked in one place. That being said, it's not perfect, in the early startup, it was a bit frustrating and every now and then, the platform looked a bit clustered. Overall, I would say my experience is reliable and practical. It is not the best CRM out there, but it gets the work done ----- Page: 1 / 281\ İleri: [Next page](https://www.capterra.web.tr/software/155928/zoho-crm?page=2) ## Links - [View on Capterra](https://www.capterra.web.tr/software/155928/zoho-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data