--- description: Dialfire, avantajlarını ve dezavantajlarını keşfedin, ürün özelliklerini ve fiyatını öğrenin, kullanıcı yorumlarını ve incelemelerini okuyun. - Capterra Türkiye image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Dialfire Yorumları, Özellikleri ve Fiyatı - Capterra Türkiye --- Breadcrumb: [Ev](/) > [Çağrı Merkezi Uygulamaları](/directory/30007/call-center/software) > [Dialfire](/software/156848/dialfire) # Dialfire Canonical: https://www.capterra.web.tr/software/156848/dialfire Page: 1 / 2\ İleri: [Next page](https://www.capterra.web.tr/software/156848/dialfire?page=2) > Birçok gelişmiş özelliğe sahip, buluttan kullanımı kolay tam özellikli giden çağrı merkezi yazılımı. Kurulum ücreti veya aylık acente ücreti yok. > > Verdict: Rated **4.8/5** by 26 users. Top-rated for **Tavsiye edilme olasılığı**. ----- ## Overview ### Kimler Dialfire Kullanıyor? İhtiyaçlarına göre ölçeklendirilen ve son derece özelleştirilebilir, verimli ve güçlü bir giden çağrı merkezi yazılımı arayan ve herhangi sayıda acenteye sahip şahıslar veya şirketler. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Toplam** | **4.8/5** | 26 İncelemeler | | Kullanım Kolaylığı | 4.5/5 | Based on overall reviews | | Müşteri Desteği | 4.9/5 | Based on overall reviews | | Paranızın Karşılığı | 4.8/5 | Based on overall reviews | | Özellikler | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Tavsiye edilme olasılığı) | ## Satıcı hakkında - **Şirket**: cloud IT Services - **Location**: Dresden, Almanya - **Founded**: 2010 ## Commercial Context - **Pricing model**: (Free version available) (Ücretsiz Deneme) - **Target Audience**: Serbest Meslek, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Deployment & Platforms**: Cloud, SaaS, Web tabanlı - **Supported Languages**: Almanca, Fransızca, Portekizce, İngilizce, İspanyolca - **Available Countries**: Almanya, Amerika Birleşik Devletleri, Andorra, Arjantin, Arnavutluk, Avustralya, Avusturya, Belarus, Belçika, Bolivya, Bosna-Hersek, Brezilya, Bulgaristan, Cebelitarık, Cezayir, Danimarka, Dominik Cumhuriyeti, Ekvador, El Salvador, Endonezya and 66 more ## Özellikler - Aracı Arayüzü - Arama Aktarma - Arama Günlüğü - Arama Kaydı - Arama Komut Dosyası - Arama Raporlama - Arama Transkripsiyonu - Arama Yönlendirme - Arama İzleme - Arayan Kimliği - Bilgisayar Telefon Entegrasyonu - CRM - Etkileşim İzleme - Gelen Çağrı Merkezi - Giden Çağrı Merkezi - IVR - Kampanya Yönetimi - Kaydetme - Kişi Yönetimi - Kuyruk Yönetimi - Liste Yönetimi - Müşteri Adaylarını Besleme - Müşteri Adayı Yeterliliği - Müşteri Adayı Yönetimi - Otomatik Yönlendirme - Otomatik Çağrı Dağıtımı - Otomatik Çevirici - Pano - Power Dialer (Otomatik Çevirici) - Raporlama ve İstatistikler - Raporlama/Analiz - Sesli Mesaj - Sohbet Robotu - Tahmini Çevirici - Third-Party Integrations - Veri İçe/Dışa Aktarma - VoIP - Çağrı Merkezi Yönetimi - Çok Kanallı İletişim - İşlem Hattı Yönetimi ## Integrations (10 total) - Dynamics 365 Sales - Firmao CRM - Freshsales - HubSpot CRM - MS Dynamics - Pipedrive - Zapier - Zendesk Sell - Zoho CRM - noCRM ## Support Options - E-posta/Yardım Masası - SSS/Forum - Bilgi Tabanı - Telefon Desteği - Sohbet ## Category - [Çağrı Merkezi Uygulamaları](https://www.capterra.web.tr/directory/30007/call-center/software) ## İlgili Kategoriler - [Çağrı Merkezi Uygulamaları](https://www.capterra.web.tr/directory/30007/call-center/software) - [Tahmini Dialer Yazılımı](https://www.capterra.web.tr/directory/30597/predictive-dialer/software) - [Arama Kaydedici Uygulama](https://www.capterra.web.tr/directory/30533/call-recording/software) - [İletişim Merkezi Yönetim Platformu](https://www.capterra.web.tr/directory/32035/contact-center/software) - [Lead Generation Yazılımı](https://www.capterra.web.tr/directory/30963/lead-generation/software) ## Alternatifler 1. [LiveAgent](https://www.capterra.web.tr/software/102188/liveagent) — 4.7/5 (1781 reviews) 2. [Zendesk Suite](https://www.capterra.web.tr/software/164283/zendesk) — 4.4/5 (4079 reviews) 3. [Squaretalk](https://www.capterra.web.tr/software/219046/squaretalk-matrix) — 4.9/5 (102 reviews) 4. [Bitrix24](https://www.capterra.web.tr/software/113540/bitrix24) — 4.2/5 (990 reviews) ## İncelemeler ### "Schneller Profi Support\!" — 5.0/5 > **Ergün** | *3 Şubat 2026* | Outsourcing/Offshoring | Recommendation rating: 9.0/10 > > **Artılar**: Wenn man mal ein Problem hat bekommt man hier einfach Schnell von einem Profi eine gute Antwort. Einfach genial\! > > **Eksileri**: Hätte mir eine manches von der Menüführung einfacher gewünscht. Es gibt Punkte bei dem mal denkt und sich frägt ob es doch nicht anders oder einfacher möglich wäre. > > Gute Erfahrung mit dem Support. Hatte immer schnelle und kompetente antworten von einem Profi bekommen. ----- ### "Powerful and support is very helpful to setup." — 5.0/5 > **Jacob** | *7 Ocak 2019* | Tüketici Hizmetleri | Recommendation rating: 10.0/10 > > **Artılar**: Features, ease, and support... it does everything we would need and more. > > **Eksileri**: There is a learning curve... but it is a powerful software to learn. > > Creating and launching call center to rollup up on our leads and sales is an intimidating task. Dial Fire has all the necessary elements so we can run a high volume contact center for a fraction of the costs and setup headaches. The support and follow up to help set up the system has been super helpful. Thanks for making a great product and providing everything I need to set it up. The impact in our business has already become apparent. ----- ### "Outstanding Efficiency with Dialfire" — 5.0/5 > **Zeynel** | *31 Aralık 2022* | Medya Prodüksiyon | Recommendation rating: 8.0/10 > > **Artılar**: Dialfire has been an invaluable asset to our customer service team. It has allowed us to easily manage large customer outreach campaigns, with its intuitive and user-friendly platform. It also provides a great way to track customer interactions, so that our team can quickly identify and address any customer issues. > > **Eksileri**: One downside to Dialfire is that it can be difficult to adjust existing campaigns, as it requires a lot of manual work. Additionally, the customer service team has found that the automation features can be a bit finicky. > > Overall, our experience with Dialfire has been positive. We appreciate the ease of use and the ability to quickly manage customer outreach campaigns. ----- ### "Sr Sales Operations Manager" — 4.0/5 > **Marc** | *12 Kasım 2025* | Sigorta | Recommendation rating: 7.0/10 > > **Artılar**: Dialfire is incredibly flexible. When I think "wow I'd like to try this new development" then 99% of the time Dialfire has a method to deploy this change. As a sales operations manager, this is essential to be able to supply our agents with the required features for them to work as needed. Their support team is A+. I've never had a poor experience with them: they know their tool inside out and you can get very experienced answers very quickly. > > **Eksileri**: Dialfire has so many hidden features that I really wish were documented\! There are support pages and they can get you fairly far, but SO many really fantastic features just do not have documentation. I've been working with the tool for years and I am still discovering things that can be transformative for our work, yet aren't readily described, so we don't try them, however the support team is superb at helping for bespoke solutions. Really complex implementations are hard if you do not know how to code. This is the cost of such flexibility, so you will likely struggle if you're afraid of coding, if you have a high-complexity use case. That being said, the cost for us is worth it, but coupled with the documentation being outdated/not existing, this does make for a lot of trial-and-error approaches to certain topics, such as complex IVRs or connections to other systems, which are essential for most larger sales teams. The way that contacts are utilised in the backend is also quite hard to deal with (cannot make simultaneous updates to a contact which an agent is currently in a call, as the agent will be locked out of updates, for example). This feels like very dated technology that is a pain to work around. It also feels very dated in the app itself for the interface. Additionally, the lack of localisation for agents in the app too makes it hard to scale to multiple countries speaking different languages. This is something we'll have to tackle soon, and hopefully we can find a solution, but it won't be out of the box. > > Overall, I consider myself fairly expert in Dialfire, so after 3+ years of using it, I am comfortable in the tool but discovering more every day. It's a good tool, we've tried others, but flexibility for our needs is often the killer feature. I really wish certain things were updated (UI, the way contacts are stored/updated, documentation) because then I could recommend it wholeheartedly. If you choose it, you will have a lot of work to go, but it'll be pretty worthwhile in the end. ----- ### "Remotodojo on Dialfire" — 4.0/5 > **Cliff Ian** | *18 Ağustos 2022* | Outsourcing/Offshoring | Recommendation rating: 9.0/10 > > **Artılar**: There are tons to like with Dialfire. First is they have an option where you only pay what functionality you use. In today's time, most of dialers have this premium payment scheme when you only use certain functionalities and I certainly believe that it's a waste of money. > > **Eksileri**: There's no really con but I have noticed that sometimes their dialing lags up, maybe it's also because of our internet connection. Not really a deal breaker. > > It is really convenient as you can just upload your leads in dialfire. You can use excel, csv, and etc. Plus the flexibility it gives when editing the columns and you can just directly call after uploading. Basically a plug and play system, very easy to use, and no extensive setup needed. I also really love their payment scheme where you only pay what functionality you use which saves us a lot of money. ----- Page: 1 / 2\ İleri: [Next page](https://www.capterra.web.tr/software/156848/dialfire?page=2) ## Links - [View on Capterra](https://www.capterra.web.tr/software/156848/dialfire) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data