--- description: Serviceware Knowledge, avantajlarını ve dezavantajlarını keşfedin, ürün özelliklerini ve fiyatını öğrenin, kullanıcı yorumlarını ve incelemelerini okuyun. - Capterra Türkiye image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Serviceware Knowledge Yorumları, Özellikleri ve Fiyatı - Capterra Türkiye --- Breadcrumb: [Ev](/) > [Bilgi Yönetim Yazılımları](/directory/30094/knowledge-management/software) > [Serviceware Knowledge](/software/157544/serviceware-knowledge) # Serviceware Knowledge Canonical: https://www.capterra.web.tr/software/157544/serviceware-knowledge Page: 1 / 2\ İleri: [Next page](https://www.capterra.web.tr/software/157544/serviceware-knowledge?page=2) > Müşteri hizmetleri kuruluşlarının üretkenliklerini artırmaları için basit ve sezgisel bilgi bankası yönetimi yazılımı. SABIO’yu ücretsiz deneyin. > > Verdict: Rated **4.5/5** by 20 users. Top-rated for **Tavsiye edilme olasılığı**. ----- ## Overview ### Kimler Serviceware Knowledge Kullanıyor? Öncelikle müşteri hizmetleri ve destek kuruluşları düşünülerek tüm temsilci ve çalışanlara daha iyi ve daha hızlı erişim sağlamak amacıyla tasarlanan SABIO, başka birçok sektörde de kullanılabilir. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Toplam** | **4.5/5** | 20 İncelemeler | | Kullanım Kolaylığı | 4.8/5 | Based on overall reviews | | Müşteri Desteği | 4.8/5 | Based on overall reviews | | Paranızın Karşılığı | 4.8/5 | Based on overall reviews | | Özellikler | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Tavsiye edilme olasılığı) | ## Satıcı hakkında - **Şirket**: Serviceware - **Location**: Idstein, Almanya - **Founded**: 1998 ## Commercial Context - **Başlangıç Fiyatı**: $14,90 - **Pricing model**: (Ücretsiz Deneme) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Deployment & Platforms**: Cloud, SaaS, Web tabanlı, Mac (Masaüstü), Windows (Masaüstü), Windows (On-Premise), Linux (On-Premise), iPhone (Mobil), iPad (Mobil) - **Supported Languages**: Almanca, Felemenkçe, Fince, Fransızca, Lehçe, Rumence, Rusça, Çekçe, İngilizce, İspanyolca, İsveççe, İtalyanca - **Available Countries**: ABD Virjin Adaları, Almanya, Amerika Birleşik Devletleri, Amerikan Samoası, Andorra, Anguilla, Antigua ve Barbuda, Arjantin, Arnavutluk, Aruba, Avustralya, Avusturya, Bahamalar, Barbados, Belarus, Belize, Belçika, Bermuda, Birleşik Krallık, Bolivya and 106 more ## Özellikler - Anketler ve Geribildirim - Bilgi Bankası Yönetimi - CRM - Catalog Management - Discussions/Forums - Erişim Denetimleri/İzinleri - Raporlama ve İstatistikler - Self Servis Portal - Tam Metin Arama - Third-Party Integrations - İçerik Yönetimi - İş Birliği Araçları ## Integrations (2 total) - Freshdesk - Zendesk Suite ## Support Options - E-posta/Yardım Masası - SSS/Forum - Bilgi Tabanı - Sohbet ## Category - [Bilgi Yönetim Yazılımları](https://www.capterra.web.tr/directory/30094/knowledge-management/software) ## İlgili Kategoriler - [Bilgi Yönetim Yazılımları](https://www.capterra.web.tr/directory/30094/knowledge-management/software) - [Müşteri Hizmetleri Yazılımı](https://www.capterra.web.tr/directory/22/customer-service/software) ## Alternatifler 1. [Zendesk Suite](https://www.capterra.web.tr/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [LiveChat](https://www.capterra.web.tr/software/62194/livechat) — 4.6/5 (1715 reviews) 3. [LiveAgent](https://www.capterra.web.tr/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [Freshdesk](https://www.capterra.web.tr/software/124981/freshdesk) — 4.5/5 (3409 reviews) 5. [HelpDesk](https://www.capterra.web.tr/software/185973/helpdesk) — 4.6/5 (180 reviews) ## İncelemeler ### "Sabio helpes us and our teams to work more efficient and deliver better quality" — 5.0/5 > **Dustin** | *20 Ekim 2017* | Recommendation rating: 10.0/10 > > **Artılar**: Easy to train to our employees, easy to setup for all our departments; Smart architecture allowing all kind of departments to understand how to work with the software; Our customers mostly fell in love and also started to participate in the knowledge manegent processes; It really helps -. not just pretends to do so. > > Higher productivity due to faster training times and less daily questions - and a big step regarding quality delivered to our customers ----- ### "Very helpful" — 4.0/5 > **Miguel A.** | *26 Ağustos 2019* | Pazarlama ve Reklamcılık | Recommendation rating: 8.0/10 > > **Artılar**: It helped us in different aspects, mostly increasing productivity, reducing the training period of our new employees and increasing quality > > **Eksileri**: After using Sabio myself and many employees of mine i'd say that the us of it is not instinctive enough. We have still issues on getting used to the seach function. It could be improved. > > It really helped us. We are no longer as dependent on certain employees. We had problem in the past when an experienced employee left the organisation. Now we have all the organisations knowledge organised and available for everybody anytime. ----- ### "Next generation biological data Management" — 2.0/5 > **Doğrulanmış Yorumcu** | *9 Kasım 2018* | Eğitim Yönetimi | Recommendation rating: 7.0/10 > > **Artılar**: Well define GUI, optimiz process, good data handaling > > **Eksileri**: Bigger size software, many bugs still need to fix. > > One stop data Management ... U can easily retive all information. Good experience ----- ### "SABIO turns decentralised knowledge to company-wide wisdom" — 5.0/5 > **Rolf** | *22 Kasım 2017* | Tüketici Hizmetleri | Recommendation rating: 10.0/10 > > **Artılar**: SABIO enables our own and customers' teams to always concentrate on "the real thing", because no one has to screen his inbox again and again or needs to click through a file chaos on a groupdirectory. Whenever a new information is added to a product or a change within a process occurs - update it in SABIO and it's there for everybody. It is easy to administer and even easier to use. SABIO gives us and our customers a central organised platform for all our company knowlegde and that helps us to have the right solution for our customers at the time being. > > **Eksileri**: It is not much about the software - it is more likely about the selected approach that WE took. We had to re-engineer some content several times because we didn't take enough time in the beginning to think about the right structure. SABIO allows you to do it like you want to - which in our case was not the most efficient approach ;-) > > Higher efficiency in customer service, centralised knowledge (just "one truth"). ----- ### "Easy to use and implement. Great support received during implementation" — 4.0/5 > **Dirk** | *20 Ekim 2017* | Lojistik ve Tedarik Zinciri | Recommendation rating: 10.0/10 > > **Artılar**: Our sales and CS agents have a very easy time to use this system, thanks to the simple tree structure and Google-like search engine. Editorial work is also done easily with the CK Editor and it does not take long to make changes, whether it is a structural or text adjustment > > **Eksileri**: Sometimes, when you make editorial changes, it takes quite long for them to be saved. That can cost you some time when you are trying to edit serveral branches or texts. It also takes up a little too much time to download reports. > > We were able to reduce the amount of time needed to get new CS agents ready to go by about 50%. We increased the quality and consistency of our CS, since every agent now has Access to the latest Information almost in real time. We were able to reduce the number of questions agents had to ask their team leader. ----- Page: 1 / 2\ İleri: [Next page](https://www.capterra.web.tr/software/157544/serviceware-knowledge?page=2) ## Links - [View on Capterra](https://www.capterra.web.tr/software/157544/serviceware-knowledge) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data