---
description: Freshchat, avantajlarını ve dezavantajlarını keşfedin, ürün özelliklerini ve fiyatını öğrenin, kullanıcı yorumlarını ve incelemelerini okuyun. - Capterra Türkiye
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title: Freshchat Yorumları, Özellikleri ve Fiyatı - Capterra Türkiye
---

Breadcrumb: [Ev](/) > [Canlı Sohbet Sistemi](/directory/30797/live-chat/software) > [Freshchat](/software/158117/freshchat)

# Freshchat

Canonical: https://www.capterra.web.tr/software/158117/freshchat

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İleri: [Next page](https://www.capterra.web.tr/software/158117/freshchat?page=2)

> Freshdesk Messaging, müşteri bağlılığı ekiplerinin müşterilerle kanallar arasında konuşması için oluşturulmuş modern bir mesajlaşma yazılımıdır.
> 
> Verdict: Rated **4.2/5** by 174 users. Top-rated for **Tavsiye edilme olasılığı**.

-----

## Overview

### Kimler Freshchat Kullanıyor?

Freshdesk Messaging’in (eski adıyla Freshchat) hedef pazarı; müşteri desteği, hizmet olarak yazılım (Software as a Service, SaaS) ekipleri ve ürünü kullanan en fazla 50 ekip üyesine sahip e-ticaret şirketleridir.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Toplam** | **4.2/5** | 174 İncelemeler |
| Kullanım Kolaylığı | 4.3/5 | Based on overall reviews |
| Müşteri Desteği | 4.0/5 | Based on overall reviews |
| Paranızın Karşılığı | 4.1/5 | Based on overall reviews |
| Özellikler | 4.1/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Tavsiye edilme olasılığı) |

## Satıcı hakkında

- **Şirket**: Freshworks
- **Location**: San Mateo, ABD
- **Founded**: 2011

## Commercial Context

- **Başlangıç Fiyatı**: ₹1.799,00
- **Pricing model**:  (Free version available) (Ücretsiz Deneme)
- **Target Audience**: Serbest Meslek, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Deployment & Platforms**: Cloud, SaaS, Web tabanlı, Mac (Masaüstü), Windows (Masaüstü), Android (Mobil), iPhone (Mobil), iPad (Mobil)
- **Supported Languages**: Almanca, Arapça, Assamca, Bengalce, Boşnakça, Bulgarca, Danca, Endonezce, Estonca, Felemenkçe, Fince, Fransızca, Galce, Geleneksel Çince, Güceratça, Gürcüce, Hintçe, Hırvatça, Japonca, Kannada dili, Katalanca, Khmer dili, Korece, Lehçe, Letonca, Litvanca, Macarca, Malayalam dili, Malayca, Marathi dili, Norveççe, Pencapça, Portekizce, Rumence, Rusça, Slovakça, Slovence, Sırpça, Tamilce, Tayca, Telugu dili, Türkçe, Ukraynaca, Urduca, Vietnamca, Çekçe, Çince, İbranice, İngilizce, İspanyolca, İsveççe, İtalyanca, İzlandaca
- **Available Countries**: ABD Virjin Adaları, Afganistan, Almanya, Amerika Birleşik Devletleri, Amerikan Samoası, Andorra, Angola, Anguilla, Antigua ve Barbuda, Arjantin, Arnavutluk, Aruba, Avustralya, Avusturya, Azerbaycan, Bahamalar, Bahreyn, Bangladeş, Barbados, Belarus and 209 more

## Özellikler

- AI Copilot
- Aktarımlar/Yönlendirme
- Anketler ve Geribildirim
- Arama/Filtreleme
- Artırılmış Analiz
- Autoresponders
- Bağlamsal Rehberlik
- Bilgi Bankası Yönetimi
- CRM
- Canlı Sohbet
- Coğrafi Hedefleme
- Deşifre Metin/Sohbet Geçmişi
- Dil Algılama
- Doğal Dil İşleme
- Etkileşim İzleme
- Etkinlik Panosu
- Gerçek Zamanlı Tüketiciyle Yüz Yüze Sohbet
- Görev Yönetimi
- Kodsuz Geliştirme
- Mobil Erişim
- Müşteri Deneyimi Yönetimi
- Müşteri Desteği
- Müşteri Geçmişi
- Otomatik Yanıtlar
- Otomatik Yönlendirme
- Pano
- Proaktif Sohbet
- Raporlama ve İstatistikler
- Raporlama/Analiz
- Sohbet Robotu
- Sohbet/Mesajlaşma
- Sorgu Önerileri
- Third-Party Integrations
- Uyarılar/Bildirimler
- Uzaktan Destek
- Yapay Zeka/Makine Öğrenmesi
- Çevrimdışı Form
- Çok Kanallı İletişim
- Çoklu Dil
- Önceden Yapılandırılmış Bot
- Özelleştirilebilir Markalama
- İletişim Yönetimi
- İş Birliği Araçları

## Integrations (18 total)

- Bird
- Calendly
- Freshcaller
- Freshdesk
- Freshsales
- Klaviyo
- Landingi
- Meta for Business
- Pipedrive
- Shopify
- Slack
- Stripe
- TeamViewer ONE
- Upscope
- WhatsApp Business Platform

... and 3 more integrations

## Support Options

- E-posta/Yardım Masası
- SSS/Forum
- Bilgi Tabanı
- Telefon Desteği
- 7/24 (Canlı yardım)

## Category

- [Canlı Sohbet Sistemi](https://www.capterra.web.tr/directory/30797/live-chat/software)

## İlgili Kategoriler

- [Canlı Sohbet Sistemi](https://www.capterra.web.tr/directory/30797/live-chat/software)
- [Müşteri İletişim Yönetimi Yazılımı](https://www.capterra.web.tr/directory/31002/customer-communications-management/software)
- [Müşteri Katılım Yazılımı](https://www.capterra.web.tr/directory/30906/customer-engagement/software)
- [Müşteri Hizmetleri Yazılımı](https://www.capterra.web.tr/directory/22/customer-service/software)
- [Müşteri Destek Yazılımı](https://www.capterra.web.tr/directory/32315/customer-support/software)

## Alternatifler

1. [LiveChat](https://www.capterra.web.tr/software/62194/livechat) — 4.6/5 (1728 reviews)
2. [LiveAgent](https://www.capterra.web.tr/software/102188/liveagent) — 4.7/5 (1789 reviews)
3. [Tidio](https://www.capterra.web.tr/software/144040/tidio-chat) — 4.7/5 (590 reviews)
4. [Zendesk Suite](https://www.capterra.web.tr/software/164283/zendesk) — 4.4/5 (4094 reviews)
5. [Freshdesk](https://www.capterra.web.tr/software/124981/freshdesk) — 4.5/5 (3487 reviews)

## İncelemeler

### "Freshchat review" — 4.0/5

> **Sai Venkat** | *22 Eylül 2026* | Bilgi Teknolojileri ve Hizmetleri | Recommendation rating: 8.0/10
> 
> **Artılar**: Freshchat has simple workflows, decent AI chat tools, and plays well with other apps — it fits right in next to Freshdesk in the Freshworks lineup. What I like most is the omnichannel inbox. It pulls every conversation, from every channel, into one place, so nothing gets missed and I can reply fast no matter where a client reaches out.
> 
> **Eksileri**: Freshchat's reporting feels pretty limited compared to other platforms. It is also missing the advanced communication and automation features bigger support teams need.

-----

### "Brijesh Freshchat review" — 4.0/5

> **Brijesh** | *20 Eylül 2026* | Muhasebe | Recommendation rating: 10.0/10
> 
> **Artılar**: Freshchat integrates smoothly with Freshdesk and Freshservice, allowing me to convert an incoming query into a ticket within seconds.
> 
> **Eksileri**: Compared to platforms like Zendesk and Salesforce, Freshchat’s routing feels pretty basic. It gives me much less flexibility to automatically route messages based on things like skill set, agent availability, or priority level

-----

### "13 Days Down. $100K+ Gone. 6,500 Customers Lost. Freshchat's Answer? $1,000" — 1.0/5

> **Mohd** | *22 Mayıs 2026* | Perakende | Recommendation rating: 0.0/10
> 
> **Artılar**: Before the incident, the multi-channel dashboard was practical. Managing WhatsApp, website chat, and social media from one place saved our team time. The interface was straightforward and onboarding agents was quick. Setup was relatively painless. Credit where it's due, when it worked, it worked fine.
> 
> **Eksileri**: In March 2026, Freshchat went completely dead for our account. Not slow, not buggy. Completely gone. 13 consecutive days with zero access to any channel. No WhatsApp, no live chat, no social messaging. Nothing. During those 13 days Freshworks gave us no recovery timeline, no backup plan, no interim solution. Near total silence for two weeks. We lost approximately 6,500 customer conversations permanently. Customers publicly called us scammers because we went silent on them for almost two weeks. Negative reviews flooded every platform we operate on across 6 GCC countries. After restoration, we spent two months asking for compensation. Their response was always "under internal discussion" and "awaiting management approval." The final offer after two months? $1,000. One thousand dollars for $100K+ in documented damages. A formal legal compensation demand has been sent to their headquarters.
> 
> Catastrophic. We centralized all customer communication for our e-commerce operation across 6 countries on Freshchat. When it went down for 13 days, we had no fallback. 6,500 conversations lost forever. Brand reputation destroyed. Customers calling us scammers on public platforms. And Freshworks spent two months dodging accountability before offering $1,000. The product failure was devastating, but the way Freshworks handled it afterward was worse. No disaster recovery. No crisis management. No accountability. We are now migrating to a different provider and have sent a formal legal compensation demand.

-----

### "Freshchat review by Suresh" — 4.0/5

> **Suresh** | *29 Haziran 2026* | Havayolları/Havacılık | Recommendation rating: 9.0/10
> 
> **Artılar**: All in one communication tool, which integrates with most of the user communicational modes or tools, affordable pricing and great interface
> 
> **Eksileri**: Very few features apart from integrated communicational features, no advanced reporting, analytics dashboard or nothing way ahead to customize for different usecases

-----

### "Freshchat Review" — 5.0/5

> **Kavya Sri** | *24 Eylül 2026* | Bilgisayar Ağı | Recommendation rating: 9.0/10
> 
> **Artılar**: I've been using Freshchat for client communication, and overall it's been solid. The interface is simple and intuitive, and assigning chats or tasks to the right person or team is easy.What I like best is the automation  the chatbot handles common questions on its own, which saves us from answering the same things over and over.
> 
> **Eksileri**: On the flip side, setting up complex automations isn't always straightforward it takes new users some time to get the hang of it. The advanced settings in particular can be a bit tricky and take a while to fully understand.

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## Links

- [View on Capterra](https://www.capterra.web.tr/software/158117/freshchat)

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