--- description: Freshchat, avantajlarını ve dezavantajlarını keşfedin, ürün özelliklerini ve fiyatını öğrenin, kullanıcı yorumlarını ve incelemelerini okuyun. - Capterra Türkiye image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshchat Yorumları, Özellikleri ve Fiyatı - Capterra Türkiye --- Breadcrumb: [Ev](/) > [Canlı Sohbet Sistemi](/directory/30797/live-chat/software) > [Freshchat](/software/158117/freshchat) # Freshchat Canonical: https://www.capterra.web.tr/software/158117/freshchat Page: 1 / 7\ İleri: [Next page](https://www.capterra.web.tr/software/158117/freshchat?page=2) > Freshdesk Messaging, müşteri bağlılığı ekiplerinin müşterilerle kanallar arasında konuşması için oluşturulmuş modern bir mesajlaşma yazılımıdır. > > Verdict: Rated **4.2/5** by 145 users. Top-rated for **Tavsiye edilme olasılığı**. ----- ## Overview ### Kimler Freshchat Kullanıyor? Freshdesk Messaging’in (eski adıyla Freshchat) hedef pazarı; müşteri desteği, hizmet olarak yazılım (Software as a Service, SaaS) ekipleri ve ürünü kullanan en fazla 50 ekip üyesine sahip e-ticaret şirketleridir. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Toplam** | **4.2/5** | 145 İncelemeler | | Kullanım Kolaylığı | 4.3/5 | Based on overall reviews | | Müşteri Desteği | 4.0/5 | Based on overall reviews | | Paranızın Karşılığı | 4.1/5 | Based on overall reviews | | Özellikler | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Tavsiye edilme olasılığı) | ## Satıcı hakkında - **Şirket**: Freshworks - **Location**: San Mateo, ABD - **Founded**: 2011 ## Commercial Context - **Başlangıç Fiyatı**: ₹1.799,00 - **Pricing model**: (Free version available) (Ücretsiz Deneme) - **Target Audience**: Serbest Meslek, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Deployment & Platforms**: Cloud, SaaS, Web tabanlı, Mac (Masaüstü), Windows (Masaüstü), Android (Mobil), iPhone (Mobil), iPad (Mobil) - **Supported Languages**: Almanca, Felemenkçe, Fransızca, Japonca, Korece, Lehçe, Portekizce, Rusça, Tayca, Türkçe, Çince, İngilizce, İspanyolca, İsveççe - **Available Countries**: ABD Virjin Adaları, Afganistan, Almanya, Amerika Birleşik Devletleri, Amerikan Samoası, Andorra, Angola, Anguilla, Antigua ve Barbuda, Arjantin, Arnavutluk, Aruba, Avustralya, Avusturya, Azerbaycan, Bahamalar, Bahreyn, Bangladeş, Barbados, Belarus and 209 more ## Özellikler - AI Copilot - Aktarımlar/Yönlendirme - Anketler ve Geribildirim - Artırılmış Analiz - Autoresponders - Bilgi Bankası Yönetimi - CRM - Canlı Sohbet - Coğrafi Hedefleme - Deşifre Metin/Sohbet Geçmişi - Dil Algılama - Doğal Dil İşleme - Etkileşim İzleme - Etkinlik Panosu - Gerçek Zamanlı Tüketiciyle Yüz Yüze Sohbet - Görev Yönetimi - Kodsuz Geliştirme - Mobil Erişim - Müşteri Deneyimi Yönetimi - Müşteri Desteği - Müşteri Geçmişi - Otomatik Yanıtlar - Otomatik Yönlendirme - Proaktif Sohbet - Raporlama ve İstatistikler - Raporlama/Analiz - Sohbet Robotu - Sohbet/Mesajlaşma - Sorgu Önerileri - Third-Party Integrations - Uyarılar/Bildirimler - Uzaktan Destek - Yapay Zeka/Makine Öğrenmesi - Çevrimdışı Form - Çok Kanallı İletişim - Çoklu Dil - Önceden Yapılandırılmış Bot - Özelleştirilebilir Markalama - İletişim Yönetimi - İş Birliği Araçları ## Integrations (17 total) - Bird - Calendly - Freshcaller - Freshdesk - Freshsales - Klaviyo - Landingi - Meta for Business - Pipedrive - Shopify - Slack - Stripe - TeamViewer ONE - Upscope - WooCommerce ... and 2 more integrations ## Support Options - E-posta/Yardım Masası - SSS/Forum - Bilgi Tabanı - Telefon Desteği - 7/24 (Canlı yardım) ## Category - [Canlı Sohbet Sistemi](https://www.capterra.web.tr/directory/30797/live-chat/software) ## İlgili Kategoriler - [Canlı Sohbet Sistemi](https://www.capterra.web.tr/directory/30797/live-chat/software) - [Müşteri İletişim Yönetimi Yazılımı](https://www.capterra.web.tr/directory/31002/customer-communications-management/software) - [Müşteri Katılım Yazılımı](https://www.capterra.web.tr/directory/30906/customer-engagement/software) - [Müşteri Hizmetleri Yazılımı](https://www.capterra.web.tr/directory/22/customer-service/software) - [Müşteri Destek Yazılımı](https://www.capterra.web.tr/directory/32315/customer-support/software) ## Alternatifler 1. [LiveChat](https://www.capterra.web.tr/software/62194/livechat) — 4.6/5 (1727 reviews) 2. [LiveAgent](https://www.capterra.web.tr/software/102188/liveagent) — 4.7/5 (1786 reviews) 3. [Tidio](https://www.capterra.web.tr/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [Zendesk Suite](https://www.capterra.web.tr/software/164283/zendesk) — 4.4/5 (4083 reviews) 5. [Freshdesk](https://www.capterra.web.tr/software/124981/freshdesk) — 4.5/5 (3460 reviews) ## İncelemeler ### "Cheap and easy to use chat function for small organisations" — 3.0/5 > **Arjun** | *22 Ocak 2023* | Eğitim Yönetimi | Recommendation rating: 8.0/10 > > **Artılar**: It has a very basic but good AI chat bot, covers most of the operational needs > > **Eksileri**: The software does not provide a ticketing system, though their is an AI layer query management requires a desk > > It's been fine. Customer support was poor ----- ### "Freshchat review by Suresh" — 4.0/5 > **Suresh** | *29 Haziran 2026* | Havayolları/Havacılık | Recommendation rating: 9.0/10 > > **Artılar**: All in one communication tool, which integrates with most of the user communicational modes or tools, affordable pricing and great interface > > **Eksileri**: Very few features apart from integrated communicational features, no advanced reporting, analytics dashboard or nothing way ahead to customize for different usecases ----- ### "13 Days Down. $100K+ Gone. 6,500 Customers Lost. Freshchat's Answer? $1,000" — 1.0/5 > **Mohd** | *22 Mayıs 2026* | Perakende | Recommendation rating: 0.0/10 > > **Artılar**: Before the incident, the multi-channel dashboard was practical. Managing WhatsApp, website chat, and social media from one place saved our team time. The interface was straightforward and onboarding agents was quick. Setup was relatively painless. Credit where it's due, when it worked, it worked fine. > > **Eksileri**: In March 2026, Freshchat went completely dead for our account. Not slow, not buggy. Completely gone. 13 consecutive days with zero access to any channel. No WhatsApp, no live chat, no social messaging. Nothing. During those 13 days Freshworks gave us no recovery timeline, no backup plan, no interim solution. Near total silence for two weeks. We lost approximately 6,500 customer conversations permanently. Customers publicly called us scammers because we went silent on them for almost two weeks. Negative reviews flooded every platform we operate on across 6 GCC countries. After restoration, we spent two months asking for compensation. Their response was always "under internal discussion" and "awaiting management approval." The final offer after two months? $1,000. One thousand dollars for $100K+ in documented damages. A formal legal compensation demand has been sent to their headquarters. > > Catastrophic. We centralized all customer communication for our e-commerce operation across 6 countries on Freshchat. When it went down for 13 days, we had no fallback. 6,500 conversations lost forever. Brand reputation destroyed. Customers calling us scammers on public platforms. And Freshworks spent two months dodging accountability before offering $1,000. The product failure was devastating, but the way Freshworks handled it afterward was worse. No disaster recovery. No crisis management. No accountability. We are now migrating to a different provider and have sent a formal legal compensation demand. ----- ### "Review by Vishnu" — 5.0/5 > **Vishnu** | *16 Haziran 2026* | Bilgisayar Ağı | Recommendation rating: 9.0/10 > > **Artılar**: A simple and intuitive tool that's easy to use and navigate. It provides information quickly, has a smooth user interface, and helps teams work more efficiently without unnecessary complexity. > > **Eksileri**: The product has remained largely the same for a long time, with very few new features or meaningful enhancements. Considering the cost, the feature set feels quite basic and doesn't significantly improve day-to-day efficiency or simplify workflows. > > Freshchat is a straightforward and easy-to-use customer messaging platform with a clean interface and a relatively low learning curve. It makes it simple for teams to manage conversations and respond to customer inquiries efficiently. The setup process is generally smooth, and day-to-day navigation is intuitive. However, my overall experience has been somewhat disappointing due to the lack of meaningful innovation over time. While the core functionality works as expected, the platform has seen few significant feature improvements, and some areas feel outdated compared to competing solutions. Given the pricing, I expected more advanced capabilities, better customization options, and continued product development. For organizations with basic chat support needs, Freshchat may be sufficient, but businesses looking for a more modern and evolving platform may find better value elsewhere. ----- ### "Smooth Live Chat Platform with Powerful Automation" — 4.0/5 > **Prasad** | *20 Haziran 2026* | Elektrik/Elektronik Üretimi | Recommendation rating: 8.0/10 > > **Artılar**: Freshchat offers a clean and intuitive interface that makes handling customer conversations simple and efficient. The shared inbox and conversation routing features help distribute chats effectively, while automation reduces repetitive tasks. It integrates smoothly with Freshdesk, allowing support teams to manage conversations and follow-up actions without disrupting their existing workflow. > > **Eksileri**: Freshchat performs well for everyday customer communication, but configuring advanced chatbot workflows can require additional time and experience. More guided setup options and greater flexibility in bot customization would make the platform easier to adapt for businesses with complex support requirements. ----- Page: 1 / 7\ İleri: [Next page](https://www.capterra.web.tr/software/158117/freshchat?page=2) ## Links - [View on Capterra](https://www.capterra.web.tr/software/158117/freshchat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data