Qminder

More than Queue Management - an Integral Part of Creating Outstanding Customer Experiences

Yorumlar: Overall we were able to process a LOT more visitors, reduce wait times and capture a lot more information about visitors (thanks to the extremely sophisticated and well-documented API). It was a core contributor of an increase of efficiency, overall capacity and customer happiness.

Artılar:

I worked with Qminder across 200+ sites. What I appreciated most was the ease with which we could transform a sometimes chaotic check-in and queuing experience into a seamless one where visitors felt like they were taken care of. It was easy to work with the Qminder team to initially set up the queue management system and tailor it to our tastes. They always gave us outstanding support.

Eksileri:

There was a small amount of company friction as we had to move to Apple TV for the displays. But the interface improvements were worth it.

My Qminder review! :)

Yorumlar: Absolutely love it!

Artılar:

The ease of use and ability to let our departments know when they have a patient

Eksileri:

Lack of reminder system to remind departments to transfer patients to the next department. Lots of forgetting to transfer and patients having to wait awhile.

Qminder as a user

Artılar:

Being able to get notifications when new patients are added to the que.

Eksileri:

Even though I only have one department line selected, I still get notifications for long wait times from other departments.

How Qminder works for us

Yorumlar: I personally like Qminder and am glad it is being used in our agency.

Artılar:

This product was implemented in our new facility in February. We see about 400-500 clients in our office on a weekly basis. The best thing about this product is it allows us to keep track of clients, reason for visit, also the feature of text to client is very helpful.

Eksileri:

Cons would be a lot of our clients have learning deficiencies so it is difficult for some to navigate. They don't understand the reason for initials and to make sure they are watching their phones for notifcations. Maybe adding more features like additional languages.

Qminder makes it easy

Yorumlar: it works grea and no real issues with the software. Any new changes are so seamless.

Artılar:

We love how it tracks the moment we enter the customer information

Eksileri:

none at this time. It's hard to find any real issue with this product since it part of our daily workday.

Qminder

Yorumlar: Qminder is the best software to help manage visitors, staff, and wait time averages.

Artılar:

It allows our company to manage visitors, staff, and wait times from anywhere by using the app.

Eksileri:

Nothing in my opinion needs to be improved by Qminder.

Best Decision

Yorumlar: Since its implementation in our building, Q-minder has made our lobby operations easier, as well as more efficient. It has also aided in allowing me to better collect and analyze real-time data, especially being that it will create the graphs and layouts for you.

Artılar:

Ease of Use for both staff and clientsText message communication featuremakes data reporting easier and less time consuming

Eksileri:

Limited language optionsWorkflow/screen options are limitedfor reporting purposes wish the system could better record duplicate clients

Tania Review

Yorumlar: Good we use it daily

Artılar:

Check in process, the check out process, easy to use

Eksileri:

Not enough notifications- I wish there were more and frequent notification

From the Front Office

Yorumlar: It helpful to see everyone that is checked in, it is also helpful for looking up past check-ins.

Artılar:

I like knowing who has the client checked in. I like the ease of switching locations.

Eksileri:

If a person is claimed by someone they have to release the Q before another person can claim it.

easy to use

Yorumlar: streamlining client

Artılar:

easy to use, ability to text client and leave notes

Eksileri:

unable to reopen closed tickets which is needed when client has multiple needs

utilizando Qminder en la organización.

Yorumlar: una buena experiencia manejando Qminder. en general, el sistema es de facil manejo y con un buen soporte. que incluso lo agregaron en su pagina principal con un chat.

Artılar:

Lo que me ha gustado de Qminder, es que últimamente tuvo una actualización donde se puede visualizar la atención que esta en curso. y adicional si el registro en atención tiene mucho tiempo de estar activo, Qminder envía un correo electrónico dando aviso que esa atención se encuentra en un tiempo muy extendido, y personalmente me ha ayudado porque me ha salvado de tener atenciones que no deben tener un tiempo muy extenso y que por otras actividades olvide.

Eksileri:

al inicio cuando se integro el sistema de Magellan o CS global. se nos hacia complicado la interaccion de ambos sistemas, pero en realidad Qminder tiene una buena interfaz y todo era de costumbre, algo que me parece un poco desventajoso es que, cuando los registros son muy antiguos. ya no aparecen.

Qminder

Yorumlar: En mi experiencia, facilita en gran medida el registro de visitas y permite llevar un numero real de las visitas diarias, semanales y mensuales.

Artılar:

Se me ha facilitado desde el principio para el registro de mis visitas y llevar seguimiento de mi desempeño de igual manera para verificar información a lo largo de mi turno

Eksileri:

Lo que no me gusta es que el boton de jalar el turno y terminarlo esta en el mismo lugar, si por algun accidente das doble clic puedes llegar a terminar el turno apenas iniciado.

La mejor

Yorumlar: Nos ha ayudado bastante con la organización de los turnos y el seguimiento al tiempo del equipo de trabajo

Artılar:

Me ha encantado la manera tan fácil y práctica de uso y superintuitiva

Eksileri:

Me gustaría que tuviera alertas cuando una atención pasa mucho tiempo

Qmindes es una herramienta que te mejora tu espera

Artılar:

lo amigable que es para el usuario y lo sencillo de utilizar

Eksileri:

al momento de ver los reportes que sea mas sencillo la muestra de los perfiles d elos visitantes

Competitive and customizable queue software

Yorumlar: We are able to navigate the line in adoptions with ease, differentiating patrons from walk ins compared to appointments. It also allows an easy way to separate patrons based off of the animal they are interested in - dogs, cats, or rodents.

Artılar:

The desks, lines, clerks, customizable fields, and reporting that is involved is very user friendly from both the management and customer sides

Eksileri:

Glitches occur on the TV display, as well as the iPads themselves. There is great customer service that has been very helpful in these cases

A constantly improving & robust visitor management system

Artılar:

The customizability and data usage. Also they are very responsive to feedback.

Eksileri:

Universal updates. We did express concerns about some features that were later readjusted to help us better.

Clean Easy to Use Qminder Interface

Artılar:

The weekly and monthly tracking as well as helping people know when they are next.

Eksileri:

Other than it wigging out every now and then and having to reload it completely there isn't much to complain about.

Q minder Review

Artılar:

It is very user friendly for both students and staff. Good reporting tools

Eksileri:

Sometimes the APP is a bit glitchy but for the most part no issues

Fine

Artılar:

Is easy to used and i have visual for all movement.

Eksileri:

Visual Client for attendance, we need Qminder in Waiting room for visual assistence

Qminder experience

Yorumlar: This is the second time I use it for different businesses as administrator and every time I find something extra to do.

Artılar:

Is a tool really really easy to use and you can make multiple service lines according to the business needs.

Eksileri:

The option to link the app to google sheets is not as easy as it seems, I think it'd be better if you add the option to download the reports either google sheets or excel.

review

Yorumlar: It has been great and will continue using.

Artılar:

It helps our team provide a great service on time.

Eksileri:

sometimes it is with a delay that pushes our drivers wait longer. Multi language will be great.

Qminder review

Yorumlar: I have always had a positive experience with qminder due to the communication skills it provides.

Artılar:

It is extremely helpful when communicating with patients as well as staff.

Eksileri:

I do not dislike anything about this software.

What I do with my Qminder

Yorumlar: Makes my reporting and monitoring easy for me.

Artılar:

Being able to view daily, weekly and monthly reports.

Eksileri:

Not being able to add ATI as an administration

Plug and play

Yorumlar: I’ve been using Qminder for a few year and did a lot of integrations with our systems to reuse the data of visitors when arrive the salesperson

Artılar:

Easy setup, nice user interface, api for integrate external systems

Eksileri:

Good to me so far, i think is a really good product and growing

QMinder Review

Yorumlar: Great!

Artılar:

Ease of use and user interface for the ipad

Eksileri:

"Call Again" feature does not "Call Again" as noted