Zendesk Suite

Zendesk Suite

Zendesk Suite Nedir?

Zendesk Suite, kullanımı kolay ve işletmenize göre ölçeklenen müşteri hizmetleri çözümüdür. Zendesk'i kullanan şirketler, ortalama olarak her ölçekte müşteri memnuniyetini %25, temsilci verimliliğini ise %30 oranında artırıyor. Müşteri etkileşimleriniz; web widget'ları önceden tanımlanmış bilet yanıtları ve çok daha fazlası gibi özellikler içeren tek bir arayüzde bulunur. Hızlıca ayarlayın ve çalıştırın. Zendesk Suite; bilet sistemi, yardım merkezi, topluluk forumu, mesajlaşma, Talk (bulut tabanlı çağrı merkezi yazılımı), Explore (müşteri deneyimi analiz yazılımı) ve Sunshine Conversations'ı (mesajlaşma platformu) içerir.

Kimler Zendesk Suite Kullanıyor?

Üst düzey müşteri deneyimi oluşturma konusunda 160.000'den fazla şirket Zendesk'in müşteri hizmetleri çözümüne güveniyor. Güçlü ve esnek yazılımı, her işletmenin ihtiyaçlarını karşılayacak şekilde ölçeklendirilir.

Zendesk Suite Yazılımı - 1 Zendesk Suite Yazılımı - 2 Zendesk Suite Yazılımı - 3 Zendesk Suite Yazılımı - 4

Zendesk Suite konusunda emin değil misiniz? Popüler bir alternatifle karşılaştırın

Zendesk Suite

Zendesk Suite

4,4 (3.441)
Ülkenizde kullanılmıyor
$49,00
ay
Ücretsiz sürüm
Ücretsiz deneme
185
245
4,3
(3.441)
4,2
(3.441)
4,3
(3.441)
VS.
Başlangıç Fiyatı
Fiyat Seçenekleri
Özellikler
Entegrasyonlar
Kullanım Kolaylığı
Paranızın Karşılığı
Müşteri Hizmetleri
$60,00
ay
Ücretsiz sürüm
Ücretsiz deneme
55
12
4,6
(102)
4,5
(102)
4,6
(102)

Zendesk Suite ürününe diğer harika alternatifler

Gorgias
En iyi puan alan özellikler
Alerts/Escalation
Bilet Yönetimi
Makrolar/Şablonlu Yanıtlar
Zoho Desk
En iyi puan alan özellikler
Bilet Yönetimi
Erişim Denetimleri/İzinleri
Gerçek Zamanlı Tüketiciyle Yüz Yüze Sohbet
Salesforce Sales Cloud
En iyi puan alan özellikler
CRM
Müşteri Veri Tabanı
Müşteri İzleme
SolarWinds Service Desk
En iyi puan alan özellikler
Alerts/Escalation
Bilet Yönetimi
Raporlama/Analiz
Call Center Studio
En iyi puan alan özellikler
Arama Günlüğü
Belge Depolama
Otomatik Çağrı Dağıtımı
Halp
En iyi puan alan özellikler
Alerts/Escalation
Bilet Yönetimi
Makrolar/Şablonlu Yanıtlar
HelpDesk
En iyi puan alan özellikler
Alerts/Escalation
Bilet Yönetimi
Destek Bileti Yönetimi
SupportBee
En iyi puan alan özellikler
Bilet Yönetimi
Makrolar/Şablonlu Yanıtlar
İş Akışı Yapılandırma
Jira
En iyi puan alan özellikler
Görev Yönetimi
Proje Planlama/Zamanlama
Çevik Metodolojiler

Zendesk Suite için incelemeler

Ortalama puan

Toplam
4,4
Kullanım Kolaylığı
4,3
Müşteri Hizmetleri
4,3
Özellikler
4,3
Paranızın Karşılığı
4,2

Şirket büyüklüğüne göre incelemeler (çalışan sayısı)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Puan bazında değerlendirmeleri bul

5
54%
4
34%
3
8%
2
2%
1
1%
Ina
Ina
İzlanda dahilindeki freelancer
Doğrulanmış LinkedIn Kullanıcısı
Bilgi Teknolojileri ve Hizmetleri, Serbest Meslek
Yazılımın kullanım amacı: 1-5 ay
Değerlendirici Kaynağı

Very nice customer service and support platform

5,0 2 ay önce Yeni

Yorumlar: In my experience, Zendesk Suite is effective platform for managing customer service and support. The platform's user-friendly interface and wide range of features make it easy to track and resolve customer issues.

Artılar:

The integration with other tools, such as CRM platforms. One of the best features of Zendesk Suite is its knowledge management tools, which allow businesses to create and share knowledge bases and support documentation with customers and team members. This can be a major time-saver for customer service teams, as it allows them to quickly access the information they need to resolve issues.

Eksileri:

Depending on the subscription plan Zendesk Suite can be a relatively expensive . It's important to carefully evaluate the features and capabilities of the platform to ensure that it aligns with your needs and budget.

Dan
BK dahilindeki IT manager
Çevre Hizmetleri, 51-200 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Dikkate Alınan Alternatifler:

A very flexible tool

5,0 3 hafta önce Yeni

Yorumlar: ZenDesk is a solid cloud-based tool and very good value for money.We operate it since 2015 and it doesn't give us many problems, we probably not using it to its full capacity as it is mostly used as a dispatch tool hooked up with online forms.

Artılar:

Deployment is quick.A development test bed is available for an extra fee.The search is very accurate.Good selection of ready-made APIs.Flexible API templates.Many useful add-ons in the marketplace.WYSIWYG is stable and allows sandboxing.Scheduling of holidays is taken care of out of the box.Very customisable.Nice and rich reporting engine with good selection of export options.

Eksileri:

The settings section is now separated from the main product; why?In previous versions, the settings were under the same window as the product making changes a breeze, now it's clunky with more buttons to push.Human help is not great, phoning help is almost impossible in the UK.When you get someone to call you back the support is not bad though not always aligned with standard 9-5 working days.Many help pages are dated.

Abid
Suudi Arabistan dahilindeki Pharmacist
Eczacılık, 501-1.000 Çalışan
Yazılımın kullanım amacı: 6-12 ay
Değerlendirici Kaynağı

Excellent

3,0 geçen ay Yeni

Yorumlar: Excellent

Artılar:

Impactful software mangment system and problem solving

Eksileri:

Quick and comprehensive accuracy regarding time

Benjamin
Kanada dahilindeki VP Operations and Technology
Bilgisayar Yazılımı, 11-50 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Dikkate Alınan Alternatifler:

Solid System to Capture Customer Emails and Calls

4,0 3 ay önce

Yorumlar: Zendesk has been helpful for us to help collect our emails, form captures and calls. Sort them within a ticketing system, and prioritize the tickets as needed. And send them to the person who will reply. Not having someone who has to answer the phone, and then pass that message to the appropriate person is a big help for us.

Artılar:

We have connected Zendesk to our contact form on our website, and our phone system. Whenever someone fills out any of our forms, this heads to Zendesk. Whenever someone calls our phone number, Zendesk records the call and also attempts to make a text version of the call (not always the greatest, but not too bad). We no longer have to have someone answer the phone with this service, which has saved us a lot of hassle.

Eksileri:

It often feels like Zendesk wants the information to stay within Zendesk. As a small company we may get support emails, sales emails, people applying for jobs, etc. all of which need to get to different people, and it could be easier to get the email directly to that person. The speech-to-text for the calls could be a bit better too (though we appreciate the feature!).

Ahmed
Ahmed
Mısır dahilindeki Founder, Biomedical Engineer & Data Scientist
Doğrulanmış LinkedIn Kullanıcısı
Bilgi Teknolojileri ve Hizmetleri, 2-10 Çalışan
Yazılımın kullanım amacı: 6-12 ay
Değerlendirici Kaynağı

Dikkate Alınan Alternatifler:

Revolutionizing Customer Support with Zendesk Suite.

5,0 2 hafta önce Yeni

Yorumlar: Our experience with Zendesk Suite has been extremely positive. The software is intuitive and easy to use, making it simple for our team to efficiently handle customer inquiries and concerns. The Ticket Management feature, in particular, has been incredibly impactful, allowing our team to prioritize and organize customer inquiries in a way that maximizes efficiency and effectiveness.The Sales Pipeline Management feature has also been a valuable asset, as it helps our team stay on top of potential sales opportunities and effectively manage and close deals. The Multi-Channel Communication feature is also a standout, as it enables our team to communicate with customers through a variety of channels, providing convenience and flexibility.Integration with other applications and services has been seamless, allowing our team to easily access and utilize the information and tools they need to provide the best possible customer support. The reporting and analytics feature provides valuable insights into customer behavior and preferences, allowing us to make data-driven decisions.Zendesk Suite has been a valuable asset to our company, helping us to improve our customer support and resulting in a positive customer experience. It's also worth noting that Zendesk Suite's customer support is top-notch, they are always available to assist and answer any questions, and they constantly release updates to improve the software.

Artılar:

- The software is highly intuitive and easy to use, allowing our team to quickly and efficiently handle customer inquiries and concerns. - The Ticket Management feature is particularly impactful, as it allows our team to prioritize and organize customer inquiries in a way that maximizes efficiency and effectiveness.- The Sales Pipeline Management feature is also very useful, as it helps our team stay on top of potential sales opportunities and effectively manage and close deals. - The Multi-Channel Communication feature is also a standout, as it enables our team to communicate with customers through a variety of channels, providing convenience and flexibility. - The integration with other applications and services is seamless, allowing our team to easily access and utilize the information and tools they need to provide the best possible customer support.

Eksileri:

- One thing that could be improved is the customization options for certain features such as Customizable Forms, while they do provide some level of flexibility, it could be beneficial to have more options to tailor it to specific needs of the business. - The Reporting/Analytics feature a bit complex and difficult to navigate, and it might be beneficial to make it more user-friendly.