--- description: Zendesk Suite, avantajlarını ve dezavantajlarını keşfedin, ürün özelliklerini ve fiyatını öğrenin, kullanıcı yorumlarını ve incelemelerini okuyun. - Capterra Türkiye image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zendesk Suite Yorumları, Özellikleri ve Fiyatı - Capterra Türkiye --- Breadcrumb: [Ev](/) > [Müşteri Hizmetleri Yazılımı](/directory/22/customer-service/software) > [Zendesk Suite](/software/164283/zendesk) # Zendesk Suite Canonical: https://www.capterra.web.tr/software/164283/zendesk Page: 1 / 164\ İleri: [Next page](https://www.capterra.web.tr/software/164283/zendesk?page=2) > Zendesk, kullanımı kolay ve işletmenize göre ölçeklenen, eksiksiz bir müşteri hizmetleri çözümü sağlar. > > Verdict: Rated **4.4/5** by 4066 users. Top-rated for **Tavsiye edilme olasılığı**. ----- ## Overview ### Kimler Zendesk Suite Kullanıyor? Üst düzey müşteri deneyimi oluşturma konusunda 160.000'den fazla şirket Zendesk'in müşteri hizmetleri çözümüne güveniyor. Güçlü ve esnek yazılımı, her işletmenin ihtiyaçlarını karşılayacak şekilde ölçeklendirilir. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Toplam** | **4.4/5** | 4066 İncelemeler | | Kullanım Kolaylığı | 4.3/5 | Based on overall reviews | | Müşteri Desteği | 4.3/5 | Based on overall reviews | | Paranızın Karşılığı | 4.2/5 | Based on overall reviews | | Özellikler | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Tavsiye edilme olasılığı) | ## Satıcı hakkında - **Şirket**: Zendesk - **Location**: San Francisco, ABD - **Founded**: 2007 ## Commercial Context - **Başlangıç Fiyatı**: $39,00 - **Pricing model**: (Ücretsiz Deneme) - **Target Audience**: Serbest Meslek, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000 - **Deployment & Platforms**: Cloud, SaaS, Web tabanlı, Android (Mobil), iPhone (Mobil), iPad (Mobil) - **Supported Languages**: Almanca, Arapça, Danca, Endonezce, Felemenkçe, Fince, Fransızca, Geleneksel Çince, Japonca, Korece, Lehçe, Macarca, Norveççe, Portekizce, Rusça, Tayca, Türkçe, Ukraynaca, Çekçe, Çince, İbranice, İngilizce, İrlandaca, İspanyolca, İsveççe, İtalyanca - **Available Countries**: Almanya, Amerika Birleşik Devletleri, Avustralya, Avusturya, Belçika, Birleşik Krallık, Brezilya, Danimarka, Filipinler, Fransa, Hindistan, Hollanda, Japonya, Kanada, Meksika, Singapur, Tayvan, Yeni Zelanda, Çin, Çin Hong Kong ÖİB and 5 more ## Özellikler - Anket/Yoklama Yönetimi - Anketler ve Geribildirim - Arama Günlüğü - Arama Kaydı - Arama Komut Dosyası - Arama Yönlendirme - Arama İzleme - Atama Yönetimi - Bilet Yönetimi - Bilgi Bankası Yönetimi - Bilgi Yönetimi - Bilgisayar Telefon Entegrasyonu - CRM - Canlı Sohbet - Catalog Management - Deşifre Metin/Sohbet Geçmişi - Etkinlik Panosu - Geri Bildirim Yönetimi - Gerçek Zamanlı Tüketiciyle Yüz Yüze Sohbet - Görev Yönetimi - Kaydetme - Kişi Yönetimi - Kullanım İzleme/Analizi - Müşteri Adayı Yönetimi - Müşteri Deneyimi Yönetimi - Müşteri Desteği - Müşteri Geçmişi - Müşteri Katılımı - Müşteri Veri Tabanı - Olay Yönetimi - Otomatik Yönlendirme - Otomatik Çağrı Dağıtımı - Proaktif Sohbet - Raporlama ve İstatistikler - SMS Mesajlaşma - Satış Kanalı Yönetimi - Self Servis Portal - Sesli Mesaj - Sigorta Sektörü İçin - Sohbet/Mesajlaşma - Sürüm Yönetimi - Varlık İzleme - Çağrı Merkezi Yönetimi - Çok Kanallı Veri Toplama - Özelleştirilebilir Formlar - Özelleştirilebilir Şablonlar - İçerik Yönetimi - İş Birliği Araçları - İşe Alım Süreci - Şikayet İzleme ... and 59 more features ## Integrations (223 total) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Agile Central - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua ... and 208 more integrations ## Support Options - E-posta/Yardım Masası - SSS/Forum - Bilgi Tabanı - Telefon Desteği - 7/24 (Canlı yardım) - Sohbet ## Category - [Müşteri Hizmetleri Yazılımı](https://www.capterra.web.tr/directory/22/customer-service/software) ## İlgili Kategoriler - [Müşteri Hizmetleri Yazılımı](https://www.capterra.web.tr/directory/22/customer-service/software) - [Yardım Masası Yazılımı](https://www.capterra.web.tr/directory/30008/help-desk/software) - [Bilgi Yönetim Yazılımları](https://www.capterra.web.tr/directory/30094/knowledge-management/software) - [Şikayet Yönetimi Yazılımı](https://www.capterra.web.tr/directory/30674/complaint-management/software) - [Arıza Takip Programı](https://www.capterra.web.tr/directory/30675/issue-tracking/software) ## Alternatifler 1. [LiveAgent](https://www.capterra.web.tr/software/102188/liveagent) — 4.7/5 (1748 reviews) 2. [LiveChat](https://www.capterra.web.tr/software/62194/livechat) — 4.6/5 (1707 reviews) 3. [Freshdesk](https://www.capterra.web.tr/software/124981/freshdesk) — 4.5/5 (3396 reviews) 4. [Tidio](https://www.capterra.web.tr/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Zoho Desk](https://www.capterra.web.tr/software/169505/zoho-desk) — 4.5/5 (2209 reviews) ## İncelemeler ### "Zendesk Suite with Strong Automation and Powerful Scalability" — 5.0/5 > **Ifra** | *17 Aralık 2025* | Bilgi Teknolojileri ve Hizmetleri | Recommendation rating: 9.0/10 > > **Artılar**: Zendesk Suite offers strong value for money considering the wide range of features included - ticketing, automation, analytics, and omnichannel support. The interface is clean and intuitive for agents, making it easy to manage tickets and workflows. Customer Support/Client Support is reliable and professional. Zendesk integrates well with sales workflows, especially when used alongside Zendesk Sell or CRM tools. It helps align sales and support teams by providing context around customer interactions. The platform is generally stable, but sometimes bugs and issues or we can say performance slowdowns occur,after some updates in plateform. Most issues are minor and are resolved quickly through patches or support assistance. > > **Eksileri**: Advanced configurations will take your time to learn and then impliment. Pricing can be expensive for small startups because some useful and more advance features are locked behind higher plans. > > My overall experience with Zendesk Suite has been very positive. It provides a centralized platform to manage customer interactions across multiple channels, making support operations more organized, efficient, and scalable. It’s especially valuable for growing teams that need automation, analytics, and consistency in customer services. ----- ### "Don’t ever take it away from me\!" — 5.0/5 > **Cynthia** | *13 Temmuz 2025* | Profesyonel Eğitim ve Koçluk | Recommendation rating: 10.0/10 > > **Artılar**: Managing emails as tickets and having every readily accessible for teams to review interactions that support the quality of everyone’s service is invaluable. I have been a user for 4+ years now across companies and the way it makes you more efficient when responding to clients requests is great. > > **Eksileri**: There are few things that could be improved like the reply box covering part of the email response or not being automatically adjusted. Things that I’d personally like but are not dealbreakers. > > Excellent from day one. Coming from the agony of replying to each individual client via Gmail and not being able to compare responses or easily locate past interactions to everything and everyone in a single place with a GREAT search function is amazing. Don’t ever take this product away. ----- ### "Leaders in CX? I beg to differ" — 1.0/5 > **Katie** | *7 Mart 2025* | Bilgisayar Yazılımı | Recommendation rating: 0.0/10 > > **Artılar**: The ticketing system works well most of the time. > > **Eksileri**: - Their support is some of the worst I've ever experienced and keeps getting worse. - Their admin portal is buggy - Their knowledge base tools requires you to learn a new programming language in order to set up a support site. - Their knowledge base tool is buggy. It routinely deletes images from and messes up formatting in active articles. - Their analytics tool is complex and requires a deep understanding of Zendesk architecture to use successfully. - The few valuable features they introduce are made available to enterprise customers only. - Most new development is focused on half-baked call center solutions that don't work as promised and decrease the quality of support offered to both their clients and yours. - They do a terrible job of screening for junk and spam letting a significant numbers of spam and malicious messages through and flagging real customer message en masse after each update. - They do not notify you in any way if your messages can't be delivered (bounces, etc) > > Our first several years working with Zendesk were pretty good. We rarely required help and the feature set met our needs. About 5 years ago our experience with them started going downhill fast. At this point I would strongly recommend against anyone starting a business relationship with this company. ----- ### "Zendesk Suite: Powering support with confidence" — 5.0/5 > **Anita** | *16 Aralık 2025* | Hastane ve Sağlık Hizmetleri | Recommendation rating: 9.0/10 > > **Artılar**: Centralized support for multiple stakeholders Knowledge base support for self-service and internal guidance Scalability - can support growing portfolios across cross-functional teams > > **Eksileri**: Cost - licensing and add-ons are costly Lacks fine grained permission control for roles Audit trail limited > > Overall, Zendesk suite serves as a robust and scalable support platform centralizing mulit-stakeholder support, improving response times through automation and self-service capabilities supported with analytics to report on support metrics. ----- ### "Comprehensive and Reliable Customer Support Platform" — 5.0/5 > **Abraham** | *30 Ağustos 2025* | Bilgi Teknolojileri ve Hizmetleri | Recommendation rating: 9.0/10 > > **Artılar**: Comprehensive customer support features all in one platform. Intuitive and easy-to-use interface. Strong automation and workflow capabilities. Excellent reporting and analytics. > > **Eksileri**: Can be expensive for smaller teams. Some advanced customization requires technical knowledge. Occasional learning curve for new users. > > Zendesk Suite provides a robust and reliable customer support solution that streamlines ticket management, automates workflows, and improves team efficiency. While it can be pricey and complex for small teams, its features and scalability make it highly valuable for growing organizations focused on providing excellent customer experience ----- Page: 1 / 164\ İleri: [Next page](https://www.capterra.web.tr/software/164283/zendesk?page=2) ## Links - [View on Capterra](https://www.capterra.web.tr/software/164283/zendesk) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data