--- description: Smartlook, avantajlarını ve dezavantajlarını keşfedin, ürün özelliklerini ve fiyatını öğrenin, kullanıcı yorumlarını ve incelemelerini okuyun. - Capterra Türkiye image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Smartlook Yorumları, Özellikleri ve Fiyatı - Capterra Türkiye --- Breadcrumb: [Ev](/) > [Müşteri Deneyimi Yazılımı](/directory/30671/customer-experience/software) > [Smartlook](/software/164713/smartlook) # Smartlook Canonical: https://www.capterra.web.tr/software/164713/smartlook Page: 1 / 7\ İleri: [Next page](https://www.capterra.web.tr/software/164713/smartlook?page=2) > Smartlook, web siteleri ve mobil uygulamalar için sürekli açık kayıtlara, ısı haritalarına, otomatik olay ve hunilere sahip bir nitel analiz çözümüdür > > Verdict: Rated **4.7/5** by 136 users. Top-rated for **Tavsiye edilme olasılığı**. ----- ## Overview ### Kimler Smartlook Kullanıyor? KOBİ’ler, E-ticaret siteleri, B2B satıcılar, Web tasarım ajansları, Kullanıcı deneyimi, Pazarlamacılar, SAK uzmanları ## Quick Stats & Ratings | Metric | Rating | Detail | | **Toplam** | **4.7/5** | 136 İncelemeler | | Kullanım Kolaylığı | 4.7/5 | Based on overall reviews | | Müşteri Desteği | 4.5/5 | Based on overall reviews | | Paranızın Karşılığı | 4.5/5 | Based on overall reviews | | Özellikler | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Tavsiye edilme olasılığı) | ## Satıcı hakkında - **Şirket**: Cisco - **Founded**: 2010 ## Commercial Context - **Başlangıç Fiyatı**: $55,00 - **Pricing model**: (Free version available) (Ücretsiz Deneme) - **Target Audience**: Serbest Meslek, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Deployment & Platforms**: Cloud, SaaS, Web tabanlı, Android (Mobil), iPhone (Mobil), iPad (Mobil) - **Supported Languages**: İngilizce - **Available Countries**: Almanya, Amerika Birleşik Devletleri, Avustralya, Avusturya, Belçika, Birleşik Arap Emirlikleri, Birleşik Krallık, Brezilya, Cebelitarık, Danimarka, Estonya, Finlandiya, Fransa, Güney Afrika, Hindistan, Hollanda, Japonya, Kanada, Kolombiya, Kıbrıs and 29 more ## Özellikler - Arama/Filtreleme - Davranış İzleme - Davranışsal Analiz - Denetim Kaydı - Dönüşüm İzleme - Etkinlik İzleme - Görsel Analizler - Huni Analizi - Isı Haritaları - Katılım İzleme - Kohort Analizi - Kullanıcı Araştırması Analizi - Kullanıcı Etkileşimi İzleme - Kullanıcı Yolculukları - Kullanılabilirlik Testi - Metin Analizi - Multi-Channel Attribution - Müşteri Deneyimi Yönetimi - Müşteri Profilleri - Müşteri Segmentasyonu - Oturum Kaydı - Pano - Performans Metrikleri - Raporlama/Analiz - Real-Time Monitoring - Saklama İzleme - Sitede Geçirilen Süreyi İzleme - Sorun Yönetimi - Sorun İzleme - Uyarılar/Bildirimler - Uygulama İçi Etkinlik İzleme - Veri Görselleştirme - Web Sitesi Analizi - Web Trafiği Raporlama - Ziyaretçi İzleme - Çok Kanallı Veri Toplama - İnteraktif Raporlar - İş Birliği Araçları ## Integrations (21 total) - Adobe Commerce - Authoritas - BigCommerce - Drupal - Google Analytics 360 - Instapage - Intercom - Jimdo - Joomla - Mixpanel - OpenCart - Piwik PRO - PrestaShop - Sentry - Shopify ... and 6 more integrations ## Support Options - E-posta/Yardım Masası - SSS/Forum - Bilgi Tabanı - Telefon Desteği - Sohbet ## Category - [Müşteri Deneyimi Yazılımı](https://www.capterra.web.tr/directory/30671/customer-experience/software) ## İlgili Kategoriler - [Müşteri Deneyimi Yazılımı](https://www.capterra.web.tr/directory/30671/customer-experience/software) - [Web Analytics Yazılımı](https://www.capterra.web.tr/directory/30073/web-analytics/software) - [Isı Haritası Uygulaması](https://www.capterra.web.tr/directory/30977/heatmap/software) - [Kullanıcı Deneyimi (UX)](https://www.capterra.web.tr/directory/31036/ux/software) - [Raporlama Yazılımı](https://www.capterra.web.tr/directory/30053/reporting/software) ## Alternatifler 1. [Lucky Orange](https://www.capterra.web.tr/software/150695/lucky-orange) — 4.7/5 (260 reviews) 2. [JIRA Service Management](https://www.capterra.web.tr/software/138769/jira-service-management) — 4.5/5 (770 reviews) 3. [Similarweb](https://www.capterra.web.tr/software/148472/similarweb-pro) — 4.6/5 (260 reviews) 4. [Pendo](https://www.capterra.web.tr/software/151951/pendo-platform) — 4.5/5 (238 reviews) ## İncelemeler ### "First tool to use if you're creating a mobile app" — 4.0/5 > **Sagar** | *8 Mart 2021* | Ruh Sağlığı Hizmetleri | Recommendation rating: 9.0/10 > > **Artılar**: Ability to view each session and understand UX issues without having to wait for user feedback > > **Eksileri**: Inability to create custom tags for users for easier identification in case where we want to view the recordings anonymously. > > Great app to do qualitative analytics in user's natural environment helping faster product development. This enables better prioritisation decisions. ----- ### "A tool you didnt know you needed" — 4.0/5 > **Tarnika** | *14 Kasım 2024* | Otomotiv | Recommendation rating: 8.0/10 > > **Artılar**: easeof use, amazing UI, very cost efficient tool > > **Eksileri**: the dasboard metrics are not entirely customizable > > great, couldnt expect more. grat integrations available as well ----- ### "Encountered issues often" — 2.0/5 > **Faheem** | *18 Mayıs 2018* | Recommendation rating: 3.0/10 > > **Artılar**: The idea is good to view your customer actions in a live way. The platform is easy to deploy without changing your code. > > **Eksileri**: Will pay more than you get. Data will disappear any day, Application filters don't work. Check alternatives as well. > > Found some issues in our application that our visitors were facing. ----- ### "I was able to update my website without requesting criticism, which saved me a lot of time." — 5.0/5 > **Atour** | *2 Kasım 2022* | Araştırma | Recommendation rating: 10.0/10 > > **Artılar**: The basis of Smartlook's conversion rate optimization mechanism is qualitative data. It enables me to gather, record, observe, and analyze visitor behavior on our website.Owners of interactive websites that want to employ qualitative analytics to enhance the performance of their platform can use Smartlook. Numerous third-party applications, including Wordpress, Google Analytics, and Shopify, are integrated by Smartlook. It includes a mobile app, is accessible for free, and offers premium customers access to additional tools and functions, which is really helpful to me. > > **Eksileri**: I want to have the choice of viewing the recordings in a pop-up window or a panel on the same screen.I don't have the possibility to organize the recordings into folders or tag them. > > I watch a few records at random and can tell what the user wants from our website. ----- ### "Good option to analyse your customer behavior" — 5.0/5 > **Doğrulanmış Yorumcu** | *11 Haziran 2022* | Paketleme ve Konteyner | Recommendation rating: 8.0/10 > > **Artılar**: -Heatmaps. - Bugs tracker. - Funnel optimization > > **Eksileri**: - The price is higher compared with similar tools > > We used this tool for 2 years, it was very useful for use to record our customers interactions. ----- Page: 1 / 7\ İleri: [Next page](https://www.capterra.web.tr/software/164713/smartlook?page=2) ## Links - [View on Capterra](https://www.capterra.web.tr/software/164713/smartlook) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data