--- description: Zoho Desk, avantajlarını ve dezavantajlarını keşfedin, ürün özelliklerini ve fiyatını öğrenin, kullanıcı yorumlarını ve incelemelerini okuyun. - Capterra Türkiye image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho Desk Yorumları, Özellikleri ve Fiyatı - Capterra Türkiye --- Breadcrumb: [Ev](/) > [Arıza Takip Programı](/directory/30675/issue-tracking/software) > [Zoho Desk](/software/169505/zoho-desk) # Zoho Desk Canonical: https://www.capterra.web.tr/software/169505/zoho-desk Page: 1 / 90\ İleri: [Next page](https://www.capterra.web.tr/software/169505/zoho-desk?page=2) > Müşteri hizmetlerini şirketinizin merkezine yerleştirin. Temsilcilerin daha üretken, yöneticilerin daha etkili ve müşterilerin daha güçlü olmasını sağlayın. > > Verdict: Rated **4.5/5** by 2212 users. Top-rated for **Tavsiye edilme olasılığı**. ----- ## Overview ### Kimler Zoho Desk Kullanıyor? Zoho Desk’ten en çok işine tutkuyla bağlı hizmet ekiplerine ve büyük miktarda sık müşteri etkileşimine sahip müşteri odaklı şirketler faydalanır. Her boyuta göre ölçeklenir ve birçok sektör için uygundur. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Toplam** | **4.5/5** | 2212 İncelemeler | | Kullanım Kolaylığı | 4.4/5 | Based on overall reviews | | Müşteri Desteği | 4.3/5 | Based on overall reviews | | Paranızın Karşılığı | 4.5/5 | Based on overall reviews | | Özellikler | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Tavsiye edilme olasılığı) | ## Satıcı hakkında - **Şirket**: Zoho - **Founded**: 1996 ## Commercial Context - **Başlangıç Fiyatı**: $20,00 - **Pricing model**: (Free version available) (Ücretsiz Deneme) - **Target Audience**: Serbest Meslek, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Deployment & Platforms**: Cloud, SaaS, Web tabanlı, Mac (Masaüstü), Windows (Masaüstü), Android (Mobil), iPhone (Mobil), iPad (Mobil) - **Supported Languages**: Almanca, Arapça, Brezilya Portekizcesi, Danca, Endonezce, Felemenkçe, Fransızca, Hintçe, Japonca, Rumence, Rusça, Tayca, Türkçe, Vietnamca, Çince, İngilizce, İspanyolca, İsveççe, İtalyanca - **Available Countries**: Almanya, Amerika Birleşik Devletleri, Arjantin, Avustralya, Belçika, Birleşik Arap Emirlikleri, Birleşik Krallık, Brezilya, Endonezya, Filipinler, Fransa, Güney Afrika, Hindistan, Hollanda, Kanada, Kolombiya, Malezya, Meksika, Peru, Polonya and 11 more ## Özellikler - Anket/Yoklama Yönetimi - Anketler ve Geribildirim - Arama Günlüğü - Arama Kaydı - Arama Komut Dosyası - Arama Yönlendirme - Arama İzleme - Atama Yönetimi - Autoresponders - Bilgi Bankası Yönetimi - Bilgi Yönetimi - Bilgisayar Telefon Entegrasyonu - CRM - Canlı Sohbet - Catalog Management - Deşifre Metin/Sohbet Geçmişi - Etkinlik Panosu - Etkinlik İzleme - Gelen Kutusu Yönetimi - Geri Bildirim Yönetimi - Gerçek Zamanlı Sohbet - Gerçek Zamanlı Tüketiciyle Yüz Yüze Sohbet - Görev Yönetimi - Hizmet Seviyesi Anlaşması (SLA) Yönetimi - Kullanıcı Yönetimi - Kullanım İzleme/Analizi - Mobil Erişim - Müşteri Adayı Yönetimi - Müşteri Deneyimi Yönetimi - Müşteri Desteği - Müşteri Geçmişi - Müşteri Katılımı - Müşteri Veri Tabanı - Otomatik Yönlendirme - Proaktif Sohbet - Raporlama/Analiz - Real-Time Monitoring - Satış Kanalı Yönetimi - Self Servis Portal - Sigorta Sektörü İçin - Sohbet Robotu - Sohbet/Mesajlaşma - Sorun İzleme - Uyarılar/Bildirimler - Çağrı Merkezi Yönetimi - Çok Kanallı Veri Toplama - İletişim Yönetimi - İçerik Yönetimi - İş Birliği Araçları - İşe Alım Süreci ... and 35 more features ## Integrations (80 total) - APPSeCONNECT - Aircall - Alegra - Asana - AskNicely - Asterisk - BigCommerce - Bigin by Zoho CRM - Breeze - Call Center Studio - Capsule - ChargeOver - ChurnZero - ClickSend - Clockify ... and 65 more integrations ## Support Options - E-posta/Yardım Masası - SSS/Forum - Bilgi Tabanı - Telefon Desteği - 7/24 (Canlı yardım) - Sohbet ## Category - [Arıza Takip Programı](https://www.capterra.web.tr/directory/30675/issue-tracking/software) ## İlgili Kategoriler - [Arıza Takip Programı](https://www.capterra.web.tr/directory/30675/issue-tracking/software) - [Müşteri Başarısı Yazılımı](https://www.capterra.web.tr/directory/30961/customer-success/software) - [Müşteri İletişim Yönetimi Yazılımı](https://www.capterra.web.tr/directory/31002/customer-communications-management/software) - [Yardım Masası Yazılımı](https://www.capterra.web.tr/directory/30008/help-desk/software) - [Müşteri Hizmetleri Yazılımı](https://www.capterra.web.tr/directory/22/customer-service/software) ## Alternatifler 1. [Zendesk Suite](https://www.capterra.web.tr/software/164283/zendesk) — 4.4/5 (4079 reviews) 2. [Freshdesk](https://www.capterra.web.tr/software/124981/freshdesk) — 4.5/5 (3432 reviews) 3. [LiveAgent](https://www.capterra.web.tr/software/102188/liveagent) — 4.7/5 (1782 reviews) 4. [Freshservice](https://www.capterra.web.tr/software/132997/freshservice) — 4.5/5 (719 reviews) 5. [LiveChat](https://www.capterra.web.tr/software/62194/livechat) — 4.6/5 (1723 reviews) ## İncelemeler ### "Less user friendly desk" — 3.0/5 > **Doğrulanmış Yorumcu** | *12 Mayıs 2026* | Mimarlık ve Planlama | Recommendation rating: 3.0/10 > > **Artılar**: The platform was practical for tracking customer requests and technical issues in one place and in office we can follow the process. > > **Eksileri**: One thing I liked least about Zoho Desk was that some customization and automation settings could be a bit complicated at first, especially for new users. It sometimes took time to understand how to configure workflows or organize tickets efficiently. > > In larger projects with many ongoing requests, the interface could also feel slightly crowded. However, after using it regularly, it became easier to manage and navigate. Overall, the system was useful, but there was definitely a learning curve in the beginning when trying to adapt it to specific project or team requirements. ----- ### "Zoho Desk - A Helpdesks dream\!" — 5.0/5 > **Ben** | *25 Mart 2026* | Lojistik ve Tedarik Zinciri | Recommendation rating: 8.0/10 > > **Artılar**: Zoho Desk's easy to use layout/UI, intuitive ticket management features and recently added AI integration makes it a well rounded product for org's of all sizes. > > **Eksileri**: Any heavy customization or personalization of Desk can come with a steep learning curve or require external development input. This can make it challenging to adapt to org's with complex or unique workflows. > > Desk has been an excellent product overall, providing lots of value for the price point and features available. ----- ### "Best ticketing tool and with affordable price." — 5.0/5 > **ABHAYA** | *8 Ağustos 2025* | Bilgisayar ve Ağ Güvenliği | Recommendation rating: 9.0/10 > > **Artılar**: As a System Admin,I see Zoho Desk as a reliable and Scalable help desk tool that simplifies ticket management and boost efficiency through automation and integration. It's role base access and AI features like zia enhance support workflows,through some advanced options require higher tier plans. Overall it meets the core needs of IT service management with solid flexibility and security. > > **Eksileri**: What i like least about Zoho Desk is its steep learning curve- especially when configuring advanced workflows or custom modules. Some features like deep analytics and MS Team integration,are only available higher tier plans,which can be limiting for smaller teams. Customization option for notification, for indivisual incident and service requst option, and layout could be more flexible. > > Overal best experience mainly auto assignment , business rules, third party apploication integration and dashboard customization,work delegation these features are very good. Customer support also very first and always available to answer the queries.Support team ----- ### "Great Tool for Managing Tasks and Responding to Client Inquiries" — 4.0/5 > **Mallory** | *24 Şubat 2026* | Hastane ve Sağlık Hizmetleri | Recommendation rating: 7.0/10 > > **Artılar**: I like that you can sync zoho desk notifications into Cliq so you are notified quickly of new tickets. I like that you can tag and comment privately within tickets and save contact information for future use. > > **Eksileri**: Sometimes it can be hard to find older tickets that you want to reference. You typically have to go to an advanced search which is not always easy to access. > > Our department uses Zoho Desk primarily to handle client issues and questions. We are able to transfer tickets to other departments as necessary or respond directly to the client. We use this also as a way to keep track of certain client related tasks. When they have a specific request we can track and update the progress using the status selections. ----- ### "Great facilities at a great price" — 5.0/5 > **Tom** | *24 Mart 2025* | Eğitim Yönetimi | Recommendation rating: 10.0/10 > > **Artılar**: The layout and usability is excellent. Being able to separate locations by departments allows us to see all tickets on one screen if needs be > > **Eksileri**: Sometimes settings are hard to find without reading articles on the knowledge base or asking someone > > Positive, allows a MAT (Multi Academy Trust) to centralise our IT Service Desk and support every school in the trust ----- Page: 1 / 90\ İleri: [Next page](https://www.capterra.web.tr/software/169505/zoho-desk?page=2) ## Links - [View on Capterra](https://www.capterra.web.tr/software/169505/zoho-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data