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Zoho Desk

Zoho Desk

Zoho Desk Nedir?

Zoho Desk, etkili bir web tabanlı sorun izleme yazılımıdır. Sorun izleme sürecinin güvenilir olmasını sağlar, hatasız işlev görür ve müşteri hizmetlerini ilgili herkes için kolaylaştırır. Gelişmiş süreç otomasyonu, geri bildirim döngüleri, servis talebi yönetimi, özelleştirilebilir pano ve raporlarla Zoho Desk, sorunları izlemeyi ve daha hızlı çözmeyi kolaylaştırır. Sorun izleme döngüsü, müşterinin sorularını şirketinize anlatmasıyla başlar ve aldığı destek hakkında geri bildirimde bulunmasıyla sona erer.

Kimler Zoho Desk Kullanıyor?

Zoho Desk’ten en çok işine tutkuyla bağlı hizmet ekiplerine ve büyük miktarda sık müşteri etkileşimine sahip müşteri odaklı şirketler faydalanır. Her boyuta göre ölçeklenir ve birçok sektör için uygundur.

Zoho Desk Yazılımı - 1
Zoho Desk Yazılımı - 2
Zoho Desk Yazılımı - 3
Zoho Desk Yazılımı - 4
Zoho Desk Yazılımı - 5

Zoho Desk konusunda emin değil misiniz? Popüler bir alternatifle karşılaştırın

Zoho Desk

Zoho Desk

4,5 (2.193)
$14,00
ay
Ücretsiz sürüm
Ücretsiz deneme
159
80
4,4 (2.193)
4,5 (2.193)
4,3 (2.193)
VS.
Başlangıç Fiyatı
Fiyat Seçenekleri
Özellikler
Entegrasyonlar
Kullanım Kolaylığı
Paranızın Karşılığı
Müşteri Hizmetleri
$14,00
ay
Ücretsiz sürüm
Ücretsiz deneme
205
70
4,2 (6.924)
4,3 (6.924)
4,1 (6.924)
Yeşil puanlama çubukları, ortalama puanlama ve yorum sayısına göre en yüksek puanlanan ürünü gösterir.

Zoho Desk ürününe diğer harika alternatifler

Zoho CRM
En iyi puan alan özellikler
CRM
Real-Time Data
Yardım Masası Yönetimi
Pipedrive
En iyi puan alan özellikler
Kişi Yönetimi
Müşteri Adayı Yönetimi
Satış Kanalı Yönetimi
LiveAgent
En iyi puan alan özellikler
Arama Günlüğü
Arama İzleme
Gelen Kutusu Yönetimi
SurveyMonkey
En iyi puan alan özellikler
Anket Oluşturucu
Anket/Yoklama Yönetimi
Raporlama/Analiz
Freshservice
En iyi puan alan özellikler
Bilet Yönetimi
Destek Bileti Yönetimi
Olay Yönetimi
Salesforce Service Cloud
En iyi puan alan özellikler
Kişi Veri Tabanı
Kuyruk Yönetimi
Müşteri Geçmişi
JIRA Service Management
En iyi puan alan özellikler
Bilet Yönetimi
Destek Bileti Yönetimi
Görev Yönetimi
Bitrix24
En iyi puan alan özellikler
Confirmations/Reminders
Müşteri Veri Tabanı
Müşteri Yönetimi
Zendesk Suite
En iyi puan alan özellikler
Bilet Yönetimi
Destek Bileti Yönetimi
Real-Time Notifications

Zoho Desk için incelemeler

Ortalama puan

Toplam
4,5
Kullanım Kolaylığı
4,4
Müşteri Hizmetleri
4,3
Özellikler
4,5
Paranızın Karşılığı
4,5

Şirket büyüklüğüne göre incelemeler (çalışan sayısı)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Puan bazında değerlendirmeleri bul

5
59%
4
35%
3
5%
2
1%
1
0%
Emily
Emily
ABD dahilindeki Human Resources Specialist
Doğrulanmış LinkedIn Kullanıcısı
Hastane ve Sağlık Hizmetleri, 5.001–10.000 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

For managing tickets and tasks, Zoho Desk provides all I need

4,0 2 yıl önce

Yorumlar: Maintain the things we offer by attending to the routine upkeep tasks that clients email us about. Provide a formal record of the work completed, and check to see that our employees are following through.

Artılar:

Setup and use are breezes. Whenever a new customer is added, a ticket is created and an email is sent to our staff. To stay on top of things at work, a dashboard is invaluable.

Eksileri:

Zoho Desk can do the job, but it lacks the sophistication of other Service Desk software. The SaaS model requires you to take into account that the product's degree of customizability can be limiting at times.

Lisa
Avusturya dahilindeki Recruiting and Employer Branding Specialist
Mali Hizmetler, 1.001–5.000 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Creates an organized and collaborative teams for easy ticket resolution

4,0 8 ay önce

Yorumlar: Experience an automated support, self-service management and professional customization.

Artılar:

Registering an outstanding experience with our customers is a huge achievement. Ticket management, real-time alerts and notifications. I have created a great customer support portal where reports on product catalog and knowledgeable articles can be shared with ease. It is quite secure.

Eksileri:

The alert system should be upgraded in inorder to notify the end user whenever a ticket is transferred from one agent to another.

Tiffany
ABD dahilindeki Owner CEO
Perakende, 2–10 Çalışan
Yazılımın kullanım amacı: 1-5 ay
Değerlendirici Kaynağı

4 Affordable Pricing Plans To Choose From

4,0 2 ay önce

Yorumlar: I feel like Zoho Desk is ideal for small to medium sized businesses, like mine. It has been suitable for my business for automation and reporting. But if you're using this software i advise to upgrade to the advanced features. If you're seeking for software like this that is affordable, then this is a great choice for you're business. They provide 4 different pricing plans that are affordable.

Artılar:

The pros of Zoho Desk are.... User friendly interface Omnichannel support Automation Reporting and analytics Integration Affordable Mobile apps

Eksileri:

The cons of Zoho Desk are... Limited advanced features Steep learning curve Limited customization Dependance on Zoho Ecosystem

Alberto
İspanya dahilindeki Administrative Supervisor
Otomotiv, 11–50 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

Zoho Desk has been a game-changer for managing customer support requests efficiently.

3,0 geçen yıl

Artılar:

The ticketing system is user-friendly and the automation features save tons of time.

Eksileri:

Integration with other Zoho products could be smoother, and the reporting features could be more robust.

John
ABD dahilindeki Finance Officer
Kâr Amacı Gütmeyen Kuruluş Yönetimi, 11–50 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

What I Know about Zoho Desk

4,0 4 hafta önce Yeni

Artılar:

Zoho Desk makes it super easy to deliver customer experiences via real-time live chat and audio calls.

Eksileri:

Zoho Desk is cloud-based and it is only premium, thus it has no free version.

Peter
Danimarka dahilindeki Consultant
Yenilenebilir Ürünler ve Çevre, 2–10 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Offers multiple options to help customers get their issues resolved quickly

5,0 9 ay önce

Yorumlar: Provides web-based customer support, reducing workloads and leaving our customers happy and confident in the support we provide them.

Artılar:

In the period I have used Zoho Desk, I have experienced huge internal and external support systems improvement while reducing the cost. It is easy to manage many requests from multiple sources quickly and seamlessly increasing productivity. Also, workflow management, incident management and knowledge management are key pillars while using Zoho Desk. It is affordable and easy to use.

Eksileri:

Zoho Desk gives maximum scalability and return on investment. I have nothing to complain about so far.

Liam
BK dahilindeki CMO
Otomotiv, 51–200 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

Keep your customers happy

5,0 9 ay önce

Yorumlar: Zoho Desk is very responsive and fast, is packed with useful features and easy to use for everybody.

Artılar:

In my line of business the returning customers is very important and that why is important to keep them happy and respond to their issues as fast as we can. Zoho Desk integrates with ease with other Zoho Apps and make it a great deal, all the data about the customers can be acceded easily. The system is simple and intuitive and all my colleagues use it with ease, even the older non tech ones.

Eksileri:

We have experienced slow loading some time ago, didn't happened again but it was very annoying (was not from the internet connection).

Doğrulanmış Yorumcu
Doğrulanmış LinkedIn Kullanıcısı
Ulaşım/Kamyonculuk/Demiryolu, 2–10 Çalışan
Yazılımın kullanım amacı: 6-12 ay
Değerlendirici Kaynağı
Kaynak: GetApp

Zoho Desk Best Customer Support

5,0 9 ay önce

Yorumlar: Great support solution for tickets and addressing customer needs

Artılar:

Easy features and smooth access to shortcut

Eksileri:

Log in process is cumbersome and not intuitive

Houyamne
Houyamne
Kamerun dahilindeki UI Designer
Doğrulanmış LinkedIn Kullanıcısı
Pazarlama ve Reklamcılık, 11–50 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

our all-in-one client-success management tool

5,0 2 yıl önce

Yorumlar: This tool helps our team to manage invoices and support related issues and personally, I'm satisfied with it.

Artılar:

Zohodesk helps us to effectively communicate with our customers in several ways:- It enables us to create effective create quote forms with automatic payment options attached. This works in the way that when a client requests a free quote. We usually include a payment option at the bottom of the quote that will permit the client to directly make their payment (PayPal and Stripe) after quote acceptance. We also urge them to quickly sign and agree to our business terms before payment is initiated.-We use it to create automatic recurring payments based on the contract type with the client.- It also helps to manage support tickets and follow up with any issues our clients might be facing.The most fascinating part of it is that ZohoDesk handles everything internally

Eksileri:

Even though the free version is limited, but yet, we still get the best out of it. It's not a bad deal.

Peter N
Kanada dahilindeki Cyber Security Engineer
Bilgisayar ve Ağ Güvenliği, 11–50 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Elevate your customers experience with Zoho Desk, a ten over ten software.

5,0 3 hafta önce Yeni

Yorumlar: Incredible experience like no other. My all-time partner.

Artılar:

Make communication proactive with Zoho Desk. It has a very easy to use user interface, very easy to use. Ticket management and real time alerts and notification makes Zoho Desk our top priority. A game changer you ought to try.

Eksileri:

Let's learn to focus on the positive side, Zoho Desk can never let anyone down.

Stefano
İtalya dahilindeki Marketing manager
İş Malzemeleri ve Ekipmanları, 2–10 Çalışan
Yazılımın kullanım amacı: 6-12 ay
Değerlendirici Kaynağı

A valid platform to group tickets from different sources

4,0 3 ay önce

Yorumlar: My experience with Zoho Desk has shown that it’s a very flexible and reliable platform which can group tickets from different sources into the same place. Like any tool it comes with some room for improvement, especially in the mobile version. Sometimes slowdowns may occur if you have a lot of data in your reports.

Artılar:

Easy and well-organized user interface, simple navigation. I can group tickets from email, social media and chat into the same platform.

Eksileri:

The mobile app is useful but it's not as good and complete as the desktop version. When handling large data sets in reports, sometimes I noticed some lags.

Scott
Kanada dahilindeki President
Pazarlama ve Reklamcılık, 2–10 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Reliable Solution for Customer Support and Organizing

5,0 3 ay önce

Yorumlar: Using Zoho Desk has been a largely positive experience. Using Zoho Desk has been a largely positive experience.

Artılar:

The layout is intuitive easy to navigate, even for beginners. I could set up my help desk quickly, and training my team to use the platform. Everything is organized neatly, from tickets to customer profiles, making it simple to stay on top of tasks.

Eksileri:

The basic and mid-tier plans have limited customization options compared to the higher-priced plans.

Andrew
Kenya dahilindeki Customer Service Manager
Bilgi Teknolojileri ve Hizmetleri, 51–200 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Excellent and awe-inspiring Help Desk Solution.

5,0 12 ay önce

Yorumlar: I'm happy because Zoho Desk delivers great customer services.

Artılar:

It enables seamless communication and engagement with our customers via live chat in multiple communication channels.Zoho Desk integrates better with many applications that I already use in our organization.It is possible for our web visitors to ask and receive responses quickly with Zoho Desk.It increases customer satisfaction.

Eksileri:

I'm yet to encounter anything unpleasant with Zoho Desk as it streamlines customer service operations.

Laide
Avustralya dahilindeki Chief Executive Officer
Yönetim Danışmanlığı, 51–200 Çalışan
Yazılımın kullanım amacı: 6-12 ay
Değerlendirici Kaynağı

Intuitive ticketing system for a consulting company

5,0 5 ay önce

Artılar:

Zoho Desk helps us with daily tasks to maintain fluid communication with our clients and solve their demands and queries in a short period of time.Additionally it is very easy to use and has a very user-friendly UI.

Eksileri:

Some occasional system slowdowns can affect productivity.

Rachel
Rachel
Çekya dahilindeki Junior Project Manager
Doğrulanmış LinkedIn Kullanıcısı
Çevre Hizmetleri, 51–200 Çalışan
Yazılımın kullanım amacı: 6-12 ay
Değerlendirici Kaynağı

An easy-to-use tool with great built-in features for a good quality customer service

5,0 geçen yıl

Yorumlar: Compared to other customer support tools, it is cheaper. I use it every day and still discover new possibilities of use!

Artılar:

Once you learn how to navigate in the settings, you can access so many advanced features - you can set your own rules for the entire ticketing system, create automatic replies and message templates, create surveys, etc.

Eksileri:

It is easy and intuitive to learn to use it for the basic ticketing system, however, it takes some time if you want to dive into its more advanced features for the rules creation.

Doğrulanmış Yorumcu
Doğrulanmış LinkedIn Kullanıcısı
Sağlık, Sağlıklı Yaşam ve Fitness, 2–10 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı
Kaynak: GetApp

Zoho Desk is pretty Good

5,0 12 ay önce

Yorumlar: Very good to use and easy to maanage, reports have to be better structured.

Artılar:

Easy to use and comfortable user interface.

Eksileri:

Limited in free version and i needed to test its features.

Veeresh
Hindistan dahilindeki Snr Manager
Bilgi Teknolojileri ve Hizmetleri, 51–200 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı
Kaynak: SoftwareAdvice

Good Tool to use

4,0 3 ay önce

Artılar:

its easy to use and work allocation would be easy

Eksileri:

Less support to explore and implement all the modules

Ashley
ABD dahilindeki Receptionist
Kıyafet ve Moda, 201–500 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Zoho + Communication = Happy Customers

5,0 geçen yıl

Yorumlar: With this software, our company is able to assist over thousands of customers on a daily basis with they equipment.

Artılar:

The most important features for myself as the front face of the company, is having the ability to find a customers support ticket in the queue and being able to get a message to the correct technician that can assist the customer. Very efficient and helpful

Eksileri:

One feature that I would like to see or maybe shown how to use is the ability to merge duplicate customers when they are in the system

Yanyu
ABD dahilindeki Senior Data Scientist
Bilgi Teknolojileri ve Hizmetleri, 51–200 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Improve customer satisfaction and the efficiency of your services

5,0 geçen yıl

Yorumlar: The efficiency and competence with which this initiative has been launched is commensurate with the degree of support we had hoped to achieve. Our customers benefit immensely from its ease of use and practicality, notably in contact management, allowing us to answer their questions and handle their issues. If you want to invest in your infrastructure, use this program. The deployment of this system has been crucial in cutting down on costs connected with providing support to customers. Thanks to its handy features, you'll be able to respond to any concerns that arise from customers.

Artılar:

The program is lauded for its high quality and wide variety of management and quality tools, such as a help desk, tickets, chat, and surveys. Increased client satisfaction is a result of these additions. Zoho Desk is often recognized as the best option for efficiently meeting customers' requirements.

Eksileri:

This one's UI could be more polished than other applications in your specialty.

Frida
Kenya dahilindeki Founder
Profesyonel Eğitim ve Koçluk, 11–50 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

Why Zoho Desk is a hack to skyrocket seamless and healthier business environment.

5,0 geçen yıl

Yorumlar: Hot deals. Zoho Desk gives exactly dazzling results. It has built the best for my clients.

Artılar:

Easily adaptive tool. It can easily be integrated with other softwares that I use. Nevertheless, launching was such an easy task and productivity has risen beyond my expectations. I find Zoho quite user friendly and quick.

Eksileri:

Always moving a step each day is my goal as a founder and I embrace Zoho Desk for smarter and progressively growing customers experience.

Alexander
ABD dahilindeki Project Manager
Kanun Uygulaması, 11–50 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

Overall, a solid ticket management and blueprint system

4,0 12 ay önce

Artılar:

Admin system is solid, but not the easiest to learn. Great features once you get it

Eksileri:

Difficult permissions management and it takes a long time to get off the ground with understanding how to customize

Beatriz
ABD dahilindeki CUSTOMER SUPPORT SPECIALIST
Doğrulanmış LinkedIn Kullanıcısı
Ulaşım/Kamyonculuk/Demiryolu, 11–50 Çalışan
Yazılımın kullanım amacı: 1+ yıl
Değerlendirici Kaynağı

Zoho desk is a go!

4,0 2 yıl önce

Artılar:

Email management, this was the whole reason the company I work for got Zoho desk. We have been using just a normal email provider and it made it hard for us to maintain accountability if a colleague did not sign the email with their name. Zoho desk made it easy to make sure the workload was evenly assigned and provided us with the ability to maintain accountability when errors were made with customer responses. When new emails came in it would assign it to whoever was working emails for that time being, if the person who got assigned the emails wasn't able to respond with or know the answer to the question the customer was asking it would be easy for them to reassign the emails to somebody else that would be able to respond correctly. The integration of Zoho desk was easy it didn't take us long to get the hang of it.

Eksileri:

The one thing I least like about the whole task was the ability to merge tickets. We weren't able to really merge them as quickly and easily as we thought we would be able to, even though this might have been due to our Administration disabling the ability for us to do so, it would be nice if that option was just kept open.

Enrico
ABD dahilindeki Customer Service Manager
Bilgi Teknolojileri ve Hizmetleri, 51–200 Çalışan
Yazılımın kullanım amacı: 2+ yıl
Değerlendirici Kaynağı

My Experience With Zoho Desk

5,0 geçen yıl

Artılar:

I like the knowledge management features It comes with amazing help desk support features

Eksileri:

Zoho Desk has been great and no issues yet.

Himanshu
Himanshu
Hindistan dahilindeki Operations Manager
Doğrulanmış LinkedIn Kullanıcısı
Lojistik ve Tedarik Zinciri, 2–10 Çalışan
Yazılımın kullanım amacı: 1-5 ay
Değerlendirici Kaynağı

Best CRM for your business!!

5,0 geçen yıl

Yorumlar: A very reliable and trustworthy dashboard and with cloud support, we can access it from anywhere.

Artılar:

Zoho Desk has an easy to use interface. It incorporates so many new functionalities on the dashboard.

Eksileri:

Some of the icons difficult to understand. More work needs to be done on it.

Carine Sylvie
Carine Sylvie
Benin dahilindeki Remote administrative assistant
Doğrulanmış LinkedIn Kullanıcısı
Tüketici Hizmetleri, 2–10 Çalışan
Yazılımın kullanım amacı: 1-5 ay
Değerlendirici Kaynağı

All in one customer support

5,0 geçen yıl

Yorumlar: Zoho makes it possible to set up and automate customer support. It also integrates multiple applications

Artılar:

It's the most complete platform for managing all aspects of customer service. In addition to email, telephone and livechat support, it also tracks tickets. The knowledge base is handy for providing answers to the questions customers frequently ask.

Eksileri:

I can't really think of anything negative to say about this platform. The functionalities are impressive.